Colton Benter

IDR is seeking a ServiceNow Business Analyst to join one of our top clients for a remote opportunity. This role involves providing expert business analysis and quality assurance support for a major ServiceNow platform implementation within a utilities and energy sector environment. The position focuses on optimizing the use of ServiceNow modules, integrations, and dependencies to support organizational growth and technology maturity.

Position Overview for the ServiceNow Business Analyst:

• Provide advanced business analysis and quality assurance support for ServiceNow’s various modules including ITOM, ITSM, Employee Center, and SPM.
• Lead requirements gathering sessions, elicit business needs, and define operational and system goals.
• Develop models, use cases, process flows, and specifications to guide software development and integrations.
• Evaluate existing systems for efficiency, ROI, and opportunities for leveraging ServiceNow upgrades.
• Support post-implementation activities, including incident resolution, functional training, and ongoing platform growth initiatives.

Requirements for the ServiceNow Business Analyst:

• 8+ years of experience in Business Analysis supporting the Software Development Lifecycle (SDLC) using Agile and Waterfall methodologies, with the ability to work independently between business stakeholders and development teams.
• Strong knowledge of ITIL service management and software testing practices.
• 8+ years of experience in data integration, solution design, data integrity, and analytics.
• 8+ years of experience importing, exporting, and analyzing data for reports, presentations, spreadsheets, charts, and process flows to support business needs.
• 8+ years of experience leading requirements-gathering sessions, creating process models, and developing detailed documentation.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Corporate Recruiter to join one of our top clients for an opportunity in Boston, MA. In this role, you will manage full-cycle recruiting for highly specialized healthcare IT and related corporate functions, partnering closely with hiring leaders to deliver quality hires quickly. You’ll support a mission-driven healthcare organization known for high standards, innovation, and a strong commitment to patient and employee outcomes.

Position Overview for the IT Healthcare Recruiter:

• Manage end-to-end recruiting (sourcing through offer) for healthcare IT and related professional roles
• Partner with hiring managers to define needs, align on profiles, and drive timely hiring decisions
• Build and maintain talent pipelines using multiple sourcing channels (job boards, networking, referrals, events)
• Ensure accurate applicant tracking and compliant hiring documentation throughout the process
• Represent the organization to candidates with clear, engaging communication and a high-touch experience

Requirements for the IT Healthcare Recruiter:

• 5+ years of recruiting experience, including full-cycle recruiting responsibilities
• Demonstrated experience recruiting healthcare professionals, with a strong preference for healthcare IT recruiting
• Proven ability to source and screen candidates for specialized, technical roles and manage multiple requisitions effectively
• Strong stakeholder management skills with the ability to influence and advise hiring leaders on selection best practices
• Proficiency with applicant tracking systems and Microsoft Office, with excellent written and verbal communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Revenue Cycle Product Manager to join one of our top clients for a remote opportunity. This role involves leading the strategy, development, and lifecycle management of revenue cycle products within a healthcare organization dedicated to kidney care. You will be responsible for identifying high-impact opportunities, translating business needs into technical solutions, collaborating with cross-functional teams, and measuring product success to optimize revenue cycle operations.

Position Overview for the Revenue Cycle Product Manager:

• Lead end-to-end product lifecycle management for revenue cycle initiatives, from discovery to post-launch optimization.
• Develop and execute product strategies that align with business objectives and deliver value.
• Collaborate with operational, engineering, compliance, and clinical teams to build integrated solutions.
• Use data-driven insights to prioritize high-impact use cases and inform product roadmaps.
• Manage vendor relationships and ensure timely resolution of issues impacting revenue cycles.

Requirements for the Revenue Cycle Product Manager:

• Bachelor's degree; MBA or advanced degree preferred.
• 3+ years of experience as a product manager, with a proven track record in launching successful software products.
• Healthcare industry knowledge, particularly in revenue cycle technology.
• Strong strategic, analytical, and problem-solving skills.
• Excellent communication and influence skills, with the ability to collaborate across teams.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
• 48-51/hr
• #LI-Remote  

IDR is seeking a Senior Cloud AI Architect to join one of our top clients for an opportunity in Atlanta, GA.

This role involves designing and implementing advanced AI solutions and cloud architectures. The position requires a strategic thinker with strong technical expertise in cloud platforms, AI/ML technologies, and regulatory compliance, contributing to innovative digital transformation projects for state agencies.

Position Overview for the Senior Cloud AI Architect:

• Responsible for creating the design and implementation of secure, scalable, and ethical AI solutions supporting government and public service missions.
• Combines deep expertise in AI/ML with architectural leadership to modernize operations, enhance engagement, and support data-informed decisions.
• Engages with multiple teams, communicates with stakeholders at all levels, and mentors other architects to ensure successful project delivery.
• Works to design, develop, and implement IT architecture, AWS cloud solutions, and advanced AI/ML across various initiatives.
• Ensures that all solutions adhere to compliance, transparency, and trust standards while leveraging cloud and AI technologies.

Requirements for the Senior Cloud AI Architect:

• 10+ years of overall experience, including 5+ years of enterprise full-cycle architecture experience in IT/software development.
• 5–8 years of hands-on technical application architecture experience, including application build and modernization.
• Extensive experience architecting and programming applications in AWS environments.
• Proven experience designing secure, scalable, and ethical AI/ML solutions within public or hybrid cloud settings.
• Strong knowledge of machine learning, deep learning, and natural language processing, with familiarity with relevant platforms and frameworks such as AWS SageMaker, PyTorch, and Vertex AI.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Time & Labor Analyst to join one of our top clients. In this role, you will support the administration and optimization of time & labor functionality within a Deltek Costpoint environment, partnering across Payroll, HR, Finance, Operations, and IT to keep processes running smoothly. You’ll play a key part in reducing reliance on institutional knowledge by driving clear documentation, standard operating procedures, and a sustainable knowledge base.

Position Overview for the Time & Labor Analyst:

• Gather business requirements and translate them into system configuration for Deltek Costpoint Time & Labor
• Support entitlement administration, including employee leave and holiday calendar maintenance
• Resolve operational issues through a case management or ticketing platform in collaboration with cross-functional partners
• Maintain and enhance process documentation, standard operating procedures, and knowledge repository content

Requirements for the Time & Labor Analyst:

• 3+ years of Deltek Costpoint Time & Labor experience
• Experience with business requirements gathering and system configuration
• Experience administering leave plans, labor charging, and holiday calendars
• Strong analytical, problem-solving, and documentation skills
• Experience working within case management or ticketing systems

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Remote

IDR is seeking a CAPPS Functional Consultant to join one of our top clients for an opportunity in Austin, Texas.

• Provide highly advanced consultative services and functional assistance to support the CAPPS Program.
• Act as first-line Level 2 support for the most complex, high-profile agencies with statutory service requirements.
• Perform advanced troubleshooting and resolve issues across system configuration, data inconsistencies, workflows, and module-specific problems.
• Support integration and interface investigations, including interfaces, APIs, imports/exports, and middleware issues.

Requirements for the CAPPS Functional Consultant:

• Extensive knowledge and understanding of State of Texas applicable policies.
• Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
• Extensive knowledge and experience performing system configuration changes.
• Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ).
• Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Facility Operation Lead to join one of our top clients, a tier-1 AI infrastructure and private cloud provider - This person will be a part of an organization on the frontier of delivering 10 to 100s of GWs of compute faster than anyone else! This role is crucial in overseeing critical infrastructure within data center operations, ensuring reliability and optimal performance at a rapidly growing hyperscale AI data center organization! 

Position Overview for the Facility Operation Lead:

• Serve as the on-site subject matter expert for data center critical systems including power, cooling, and building infrastructure.
• Act as the primary technical partner during commissioning, risk assessment, and change management processes.
• Lead efforts to audit and improve maintenance programs, ensuring adherence to operational standards.
• Manage high-risk maintenance activities, overseeing change processes and incident response.
• Collaborate with vendors, colo partners, and internal teams to maintain site reliability and incorporate operational learnings into design improvements.

Requirements for the Facility Operation Lead:

• 4+ years’ experience operating, maintaining, and leading critical-facilities operations in a live data center, owning the physical infrastructure.
• 4+ years’ experience owning risk and change management for high-risk work & experience holding partners accountable for maintenance standards.
• 2+ years’ experience operating critical infrastructure stack as on-site authority and handling escalations for power and cooling systems.
• Must have experience working within hyperscale, AI data centers, or colocation operations.
• Experience auditing, documenting, and improving operational procedures to enhance the site’s performance.

What's in it for you?

• Competitive compensation package
• FULL Relocation Package
• Company Equity + 401k Match!
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

#LI-onsite

IDR is seeking a Project Manager II- New Product Development to join one of our top clients for an opportunity in Suwanee, Georgia. This role involves leading large-scale projects within a dynamic industry, focusing on strategic planning, execution, and stakeholder communication to ensure successful project delivery.

Position Overview for the Project Manager II- NPD:

• Oversee multiple projects and programs simultaneously, ensuring alignment with organizational goals and successful delivery.
• Mentor and coach junior project managers, fostering professional development and adherence to best practices.
• Develop and manage strategic project plans, including schedules, KPIs, and budgets for high-impact initiatives.
• Coordinate internal teams and third-party vendors to optimize collaboration and resource utilization.
• Communicate project status, risks, and issues effectively to executive stakeholders and senior management.

Requirements for the Project Manager II- NPD:

• Bachelor’s degree in engineering, business, or a related field; advanced degree preferred.
• Minimum of 4-7 years of project management or product development experience, preferably in HVAC or related industries.
• Experience in new product development project management.
• PMP or equivalent certification is preferred.
• Experience with project management software such as Microsoft Project.
• Strong organizational, leadership, and executive communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Critical Operations Engineer I to join one of our top clients for an opportunity in Orlando, FL. This role is ideal for professionals with a strong background in facilities and critical systems operations. The company operates within the industrial and data center sectors, focusing on maintaining large-scale mechanical, electrical, and control systems essential for operational continuity.

Position Overview for the Critical Operations Engineer I:

• Install, maintain, and troubleshoot large commercial and industrial systems including chilled water systems, HVAC equipment, VFDs, pumps, and electrical distribution.
• Diagnose and repair critical systems such as generators, switchgear, UPS, and fiber cabling infrastructure.
• Lead and execute fiber and copper cabling projects, ensuring industry standards and safety protocols are met.
• Use trending, analysis, and integrated monitoring systems to track system performance and troubleshoot issues effectively.
• Demonstrate strong leadership and communication skills within a team environment to support facility operations.

Requirements for the Critical Operations Engineer I:

• Minimum of 2 years of experience installing, maintaining, and troubleshooting large commercial and industrial systems.
• Proven expertise in fiber optics/cabling infrastructure and troubleshooting IT hardware, servers, and network switches.
• Excellent communication skills, both written and oral, including proficiency with Microsoft Suite.
• Comprehensive understanding of electrical and mechanical systems used in facilities and data center environments.
• Expert knowledge of NEC, NFPA codes, OSHA standards, and industry best practices for safety and compliance.

#LI-ONSITE

$38-$42/hr