Natalie Inchiosa

IDR is seeking a Customer Care Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This role is a contract to hire and offering $18/hr W2!

Position Overview for the Customer Care Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Customer Care Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking a Facility Operation Lead to join one of our top clients, a tier-1 AI infrastructure and private cloud provider - This person will be a part of an organization on the frontier of delivering 10 to 100s of GWs of compute faster than anyone else! This role is crucial in overseeing critical infrastructure within data center operations, ensuring reliability and optimal performance at a rapidly growing hyperscale AI data center organization! 

Position Overview for the Facility Operation Lead:

• Serve as the on-site subject matter expert for data center critical systems including power, cooling, and building infrastructure.
• Act as the primary technical partner during commissioning, risk assessment, and change management processes.
• Lead efforts to audit and improve maintenance programs, ensuring adherence to operational standards.
• Manage high-risk maintenance activities, overseeing change processes and incident response.
• Collaborate with vendors, colo partners, and internal teams to maintain site reliability and incorporate operational learnings into design improvements.

Requirements for the Facility Operation Lead:

• 4+ years’ experience operating, maintaining, and leading critical-facilities operations in a live data center, owning the physical infrastructure.
• 4+ years’ experience owning risk and change management for high-risk work & experience holding partners accountable for maintenance standards.
• 2+ years’ experience operating critical infrastructure stack as on-site authority and handling escalations for power and cooling systems.
• Must have experience working within hyperscale, AI data centers, or colocation operations.
• Experience auditing, documenting, and improving operational procedures to enhance the site’s performance.

What's in it for you?

• Competitive compensation package
• FULL Relocation Package
• Company Equity + 401k Match!
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

#LI-onsite

IDR is seeking a Product Analyst to join one of our top clients for an opportunity in New York, NY. 

Position Overview for the Product Analyst:

• Provide in-depth analysis of product integrity testing data to ensure compliance with industry standards and regulations
• Collaborate with product testing laboratories and external vendors to oversee testing procedures and quality assurance
• Support product development teams by offering insights on fabric trends, sustainability, and social compliance
• Maintain organized documentation and reports related to product safety and testing outcomes
• Assist in process improvements for product testing programs to enhance efficiency and accuracy

Requirements for the Product Analyst:

• 3-5 years of previous Product Integrity experience required
• Experience working with product testing laboratories is a plus
• Knowledge of basic apparel manufacturing processes and procedures is required
• Familiar with industry standards, rules, and regulations (CPSC, CPSIA, FTC, CPSA, Cal Prop 65, REACH) and consumer product testing
• Superior skills in Excel, MS Word, and PowerPoint

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-ONSITE $25-$28/hr

IDR is seeking a Critical Operations Engineer II to join one of our top clients for an opportunity in Orlando, FL. This role is ideal for professionals with a strong background in facilities and critical systems operations. The company operates within the industrial and data center sectors, focusing on maintaining large-scale mechanical, electrical, and control systems essential for operational continuity.

Position Overview for the Critical Operations Engineer II:

• Install, maintain, and troubleshoot large commercial and industrial systems including chilled water systems, HVAC equipment, VFDs, pumps, and electrical distribution.
• Diagnose and repair critical systems such as generators, switchgear, UPS, and fiber cabling infrastructure.
• Lead and execute fiber and copper cabling projects, ensuring industry standards and safety protocols are met.
• Use trending, analysis, and integrated monitoring systems to track system performance and troubleshoot issues effectively.
• Demonstrate strong leadership and communication skills within a team environment to support facility operations.

Requirements for the Critical Operations Engineer II:

• Minimum of 5-7 years of experience installing, maintaining, and troubleshooting large commercial and industrial systems.
• Proven expertise in fiber optics/cabling infrastructure and troubleshooting IT hardware, servers, and network switches.
• Excellent communication skills, both written and oral, including proficiency with Microsoft Suite.
• Comprehensive understanding of electrical and mechanical systems used in facilities and data center environments.
• Expert knowledge of NEC, NFPA codes, OSHA standards, and industry best practices for safety and compliance.

#LI-ONSITE

$43-46/hr

IDR is seeking a Global Fundraising Support Specialist - Russian to join one of our top clients for an opportunity in Memphis, TN (preferred) - open to remote candidates as well. This role will support international foundation partners by strengthening fundraising and organizational capacity across Europe and Central Asia. You will help ensure clear communication, effective program support, and smooth operational coordination for global initiatives.

Position Overview for the Global Fundraising Support Specialist - Russian

• Serve as a primary point of contact for assigned global foundation partners in Europe and Central Asia
• Coordinate and manage partner communications, including regular check-ins, calls, and touchpoints
• Maintain accurate and up-to-date information in the team’s CRM related to foundation revenue, priority education opportunities, and challenges
• Provide program support for ALSAC-owned programs, including assessments, workshops, and follow-on strategy planning
• Assist with logistics for ALSAC-led workshops, travel, and on-site events held abroad

Requirements for the Global Fundraising Support Specialist - Russian:

• 3+ years of relevant experience
• Demonstrated experience working within a complex environment at senior levels, with strong planning, organizational, and management capabilities
• Knowledge of fundraising, operations, marketing, and public relations is beneficial
• Ability to provide translation services (verbal and written) in real time for training sessions and workshops
• Fluency in Russian (oral and written) is required; additional languages are a plus

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Data Engineer to join one of our top clients for a remote opportunity. This role is within the hospitality industry, focusing on supporting and enhancing the company’s data ecosystem. The position involves working with cross-functional partners to develop data solutions, maintain data quality, and implement scalable data architectures.

Position Overview for the Data Engineer:

• Responsible for supporting new and existing systems within the data ecosystem, ensuring data integrity and accessibility.
• Collaborate with data and business teams to understand project requirements and design effective solutions.
• Manage and support data pipelines, including ETL processes, using tools such as Talend, Glue, and Lambda.
• Work within cloud environments, primarily AWS, to maintain and optimize data platforms like RedShift, Snowflake, and CDW.
• Keep stakeholders informed on project progress, risks, and issues during implementation phases.

Requirements for the Data Engineer:

• Bachelor’s Degree with 5+ years of work experience in Technology or a related field.
• 3+ years of hands-on experience in data quality, ETL, and maintenance processes.
• 3+ years of experience with Talend, Glue, and Lambda.
• 3+ years of experience with data platforms such as CDW, RedShift, and Snowflake.
• Exposure to AWS cloud technologies and hybrid environments is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote 

IDR is seeking a Corporate Recruiter to join one of our top clients for an opportunity in Boston, MA. In this role, you will manage full-cycle recruiting for highly specialized healthcare IT and related corporate functions, partnering closely with hiring leaders to deliver quality hires quickly. You’ll support a mission-driven healthcare organization known for high standards, innovation, and a strong commitment to patient and employee outcomes.

Position Overview for the IT Healthcare Recruiter:

• Manage end-to-end recruiting (sourcing through offer) for healthcare IT and related professional roles
• Partner with hiring managers to define needs, align on profiles, and drive timely hiring decisions
• Build and maintain talent pipelines using multiple sourcing channels (job boards, networking, referrals, events)
• Ensure accurate applicant tracking and compliant hiring documentation throughout the process
• Represent the organization to candidates with clear, engaging communication and a high-touch experience

Requirements for the IT Healthcare Recruiter:

• 5+ years of recruiting experience, including full-cycle recruiting responsibilities
• Demonstrated experience recruiting healthcare professionals, with a strong preference for healthcare IT recruiting
• Proven ability to source and screen candidates for specialized, technical roles and manage multiple requisitions effectively
• Strong stakeholder management skills with the ability to influence and advise hiring leaders on selection best practices
• Proficiency with applicant tracking systems and Microsoft Office, with excellent written and verbal communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Associate Epic Instructional Designer to join one of our top clients for a remote opportunity in PST. This role supports the design and development of training materials that help end-users effectively adopt and use Epic workflows. You’ll collaborate with internal stakeholders to create engaging, web-based learning experiences.

Position Overview for the Associate Epic Instructional Designer

• Partner with subject matter experts to develop instructional content aligned to Epic module workflows
• Design and deliver web-based courses using modern learning and authoring approaches
• Create training materials that reflect adult learning principles and effective instructional methods
• Work both independently and collaboratively to meet aggressive deadlines and project goals

Requirements for the Associate Epic Instructional Designer:

• Minimum of 3-years relevant Epic experience preferred
• Experienced in learning design, training development and eLearning
• Demonstrated proficiency in Microsoft Office Products required
• Demonstrated competence in designing and presenting Web Based courses
• Proven knowledge of adult learning methods

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-REMOTE $55-$65/hr

IDR is seeking a Quality Assurance Engineer to join one of our top clients for an opportunity in Denver, CO. This role is focused on ensuring the quality and reliability of complex systems within a fast-paced environment, supporting critical upgrades and testing initiatives for data centers and telecommunications products.

Position Overview for the Quality Assurance Engineer:

• Responsible for designing, executing, and analyzing test cases for APIs, system, and functional testing within Agile development environments.
• Conduct automated and manual testing to validate system performance, reliability, and security.
• Support continuous integration and delivery pipelines using tools such as Jenkins, Selenium, and test automation frameworks.
• Collaborate with cross-functional teams to implement and support critical system changes during scheduled maintenance windows.
• Maintain thorough documentation of test plans, defect reports, and testing results to ensure compliance and quality standards.

Requirements for the Quality Assurance Engineer:

• Minimum of 4 years of IT experience, including at least 2 years in network and API testing.
• Proficiency in API testing tools such as Postman, JMeter, and SOATest.
• Experience with automation frameworks like Selenium and programming languages such as Java or Python.
• Knowledge of CI tools like Jenkins and test management tools (e.g., TestRail).
• Strong understanding of QA methodologies within Agile environments, with an ability to adapt to shifting priorities and deadlines.

#LI-HYBRID $84,000-$96,000