Natalie Inchiosa

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.

Position Overview for the Technical Support Specialist

• Provide first-level and second-tier technical support for end-users regarding hardware and software issues.
• Troubleshoot and resolve hardware, software, and operating system problems.
• Collaborate with IT teams to escalate and resolve more complex technical incidents.
• Manage endpoint installations, configurations, and updates.
• Assist in maintaining inventory of hardware and peripherals while supporting special projects.

Requirements for the Technical Support Specialist:

• 3+ years of help desk support/engineering experience
• Experience troubleshooting hardware/software and operating systems issues in Windows environment
• Microsoft Azure AD environment experience
• Experience supporting O365 applications
• Strong communication skills and ability to support users in a fast-paced help desk environment

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Software QA Engineer to join one of our top clients for a hybrid opportunity in Memphis, TN

This role involves designing, developing, and executing automated testing solutions across a variety of platforms and technologies to ensure software quality and reliability. The company operates within the technology and enterprise software industry, emphasizing innovation and quality assurance to support enterprise-level systems.

Position Overview for the Software QA Engineer:

• Responsible for developing automated API and UI testing frameworks using Java, WebDriver, and TestNG.
• Conduct microservice and REST API testing leveraging Swagger documentation.
• Support continuous integration pipelines using Jenkins, Maven, Git, and Docker.
• Apply AI-enabled quality engineering techniques for debugging, test case generation, and risk analysis.
• Contribute to enterprise test automation frameworks and document test results and defects efficiently.

Requirements for the Software QA Engineer:

• 5+ years of experience in test automation development using established frameworks and tools.
• 4+ years of experience building and deploying CI/CD systems such as Jenkins and Bamboo.
• 2+ years of hands-on experience with messaging and IVR testing.
• Strong knowledge of REST and JSON APIs.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Clinical Applications Analyst to join one of our top clients for an in-office opportunity in Louisville, Kentucky. This role involves supporting clinical applications with a primary focus on WellSky Rehab, providing support, simple configuration, and user account management. The position emphasizes problem-solving, system support, and user training within a healthcare environment, specifically in rehabilitation settings.

Position Overview for the Clinical Applications Analyst:

• Provides problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems.
• Ensures that all systems are fully tested before implementation into production.
• Documents and describes complex processes and procedures relating to current and future systems environments.
• Trains and educates users on system functionality and capability.
• Provides mentoring and training in the areas of system analysis & design, specification development and documentation, end user training and client methodologies.
• This position will support WellSky Rehab and will primarily provide support, simple configuration and user account creation. There are no SQL query or interface support responsibilities associated with this role.

Requirements for the Clinical Applications Analyst:

• Experience supporting Clinical Applications/EMR
• Prefer someone with experience with Rehabilitation business and applications
• Knowledge of rehabilitation workflows and rehab-specific apps
• Ability to support system testing and documentation processes
• Strong communication skills for user training and support

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking an Epic Bridges Analyst. The role involves supporting healthcare interface and API initiatives with Epic EHR in a remote setting. The position combines hands-on work with collaboration across technical and operational teams to deliver integration solutions, maintain existing interfaces, and support testing and implementation activities.

Position Overview for the Epic Bridges Analyst:

• Participate in interface and API implementation efforts across multiple initiatives.

• Provide production support, issue investigation, and maintenance activities for existing integrations with Epic.

• Collaborate with application, technical, and operational teams to deliver integration solutions.

• Support testing, workflow analysis, and coordination of integration activities.

• Assist in managing backlog items and maintaining service responsiveness.

Requirements for the Epic Bridges Analyst:

• 1+ years of experience supporting healthcare interfaces (HL7), APIs, or enterprise system integrations engines (e.g., Cloverleaf, ESB).

• Experience supporting healthcare interfaces, APIs, or enterprise system integrations engines.

• Strong analytical, troubleshooting, and problem-solving skills.

• Experience with requirements gathering, testing, implementation, and operational support.

• Ability to manage multiple priorities and work independently in a fast-paced environment.

• Strong communication and stakeholder collaboration skills.

• Epic Bridges certification and FHIR Badge are required.

• Any other Epic certifications are a plus.

What's in it for you?

• Opportunity to work on a dynamic portfolio of healthcare integration initiatives.

• Support for professional development through certification and skill enhancement.

• Flexible remote work environment.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.

• Employee Stock Ownership Program.

• Dedicated Engagement Manager who is committed to you and your success.

• Medical, Dental, Vision, and Life Insurance.

• ClearlyRated's Best of Staffing® Client and Talent Award winner 13 years in a row.

$95 – $102/hour

#LI-Remote

IDR is seeking a Software Engineer - AI Evaluation & Automation to join one of our top clients for a remote opportunity. This role is within the technology sector, focusing on developing tools to measure the performance of AI-powered software development solutions. The position offers the chance to work on innovative projects that ensure the reliability and reproducibility of AI evaluations.

Position Overview for the Software Engineer - AI Evaluation & Automation:

• Help build and scale tooling used to measure the performance of AI-powered software development tools.
• Develop evaluation harnesses, automate benchmark runs, and ensure results are reproducible and trustworthy.
• Focus on validating measurement approaches against human judgment and analyzing benchmarking results.
• Collaborate with engineering and data teams to improve tooling and document evaluation processes.
• Support execution-based benchmarking across quality, productivity, and efficiency measures, including cost and latency.

Requirements for the Software Engineer - AI Evaluation & Automation:

• Strong software engineering background, with experience building automation, developer tooling, or validation systems.
• Proficient in Python, and comfortable with Java, JavaScript, or similar languages.
• Solid working knowledge of Git, including branch management, history, and worktrees, and containerization with Docker.
• Experience with APIs, development environments, CI/CD pipelines, and engineering workflows.
• Some familiarity with AI, LLM, or agent evaluation processes, including understanding common pitfalls.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Database Administrator II to join one of our top clients for an opportunity in Minneapolis, MN. This role involves supporting critical operational technology environments within the utilities sector, including distribution, transmission, and nuclear applications. The position offers the chance to work on enterprise database environments with a focus on stability, performance, and business continuity.

Position Overview for the Database Administrator II:

• Support and maintain enterprise database environments supporting operational technology within a utility organization
• Administer Oracle and SQL Server databases across development, test, and production environments
• Support PostgreSQL, MySQL, and MariaDB environments as needed
• Perform database backup, recovery, performance tuning, patching, and upgrades
• Collaborate closely with application support, infrastructure, development, and architecture teams

Requirements for the Database Administrator II:

• 5–7 years of hands-on database administration experience preferred
• Strong hands-on experience administering Oracle and Microsoft SQL Server databases
• Experience supporting databases across test, development, and production environments
• Experience with PostgreSQL, MySQL, and/or MariaDB
• Strong scripting and automation experience using PowerShell and Shell/KornShell

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Compensation Details: $62-65/hr W2 #LI-Hybrid

IDR is seeking a Administrative Assistant II (Bilingual English/Arabic) to join one of our top clients for an opportunity in Boston, MA. This role supports front desk operations and administrative functions within a healthcare or customer service environment, ensuring smooth daily operations and exceptional service delivery.

Position Overview for the Administrative Assistant II (Bilingual English/Arabic):

• Provide front desk support and administrative assistance in a busy healthcare or customer service setting.
• Greet visitors, manage phone inquiries, and handle customer service responsibilities in both English and Arabic.
• Assist with general administrative tasks to support daily office operations.
• Serve as a liaison between clients, visitors, and staff to ensure effective communication.
• Support ongoing administrative needs in a fast-paced environment.

Requirements for the Administrative Assistant II (Bilingual English/Arabic):

• High school diploma or GED required.
• Fluency in both English and Arabic.
• Previous experience in front desk, administrative support, or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work full-time hours Monday through Friday from 8:30 am to 5:00 pm.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Marketing Analytics Analyst to join one of our top clients for a hybrid opportunity in Memphis, TN. This role focuses on providing strategic analytics and measurement support within a leading organization in the nonprofit or marketing services industry. The position involves applying advanced analytical techniques, experimentation methodologies, and measurement frameworks to evaluate marketing investments and guide decision-making.

Position Overview for the Marketing Analytics Analyst:

• Serve as a strategic analytics and measurement partner within the Marketing Analytics organization.
• Apply advanced analytical techniques, experimentation methodologies, and measurement frameworks to assess marketing effectiveness.
• Translate complex data insights into clear, actionable recommendations for stakeholders.
• Support enterprise marketing measurement initiatives, including incrementality testing, attribution interpretation, and audience analytics.
• Collaborate closely with various marketing and data teams to ensure trusted, consistent measurement practices.

Requirements for the Marketing Analytics Analyst:

• Bachelor's degree in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, Information Systems, Marketing Analytics, Computer Science, or a related field.
• Experience in analytics, marketing analytics, performance measurement, or business intelligence.
• Experience analyzing and interpreting marketing performance across digital and traditional channels.
• Strong understanding of experimentation, measurement methodologies, and statistical concepts.
• Demonstrated ability to communicate complex analyses through visualization tools and platforms.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Accounts Receivable Representative to join one of our top clients for an opportunity in Nashville, TN. Apply today to join a dynamic team! Position Overview for the Accounts Receivable Representative:

• Responsible for healthcare payment posting, including manual and electronic processes.
• Apply and reconcile remittances, EOBs, EFTs, ERAs, and 835 files to ensure accurate cash application.
• Investigate payment variances, allocate unapplied/lump sum payments across multiple accounts, and resolve denials efficiently.
• Work with payer rules and secondary/tertiary payment logic across multiple payers and dates of service.
• Partner with internal stakeholders as needed to support revenue cycle integrity and improve posting workflows.

Requirements for the Accounts Receivable Representative :

• 3–5 years of experience in healthcare payment posting (manual and electronic)
• Strong knowledge of EOBs, EFTs, ERAs, COB, and 835 file interpretation
• Familiarity with payer rules (Medicare, Medicaid, Commercial, Workers' Comp) and contractual adjustments/proration logic
• Prior experience with complex denial resolutions and reconciliation of unapplied payments
• Ability to use Interactant (HCS), WellSky, or other EMRs/payment posting systems comfortably

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite