Natalie Inchiosa

IDR is seeking a Service Center Lead (Production) to join one of our top clients for an opportunity in Houston, TX. This onsite role focuses on leading inventory management operations while ensuring accurate, efficient equipment flow across receiving, put away, picking, and shipping. You’ll help maintain inventory integrity and drive continuous process improvements in support of customer-focused excellence.

Position Overview for the Service Center Lead (Production):

• Oversees daily service center operations to ensure alignment with customer requirements and the full scope of projects
• Independently leads inventory operations, including accurate receiving, put away, picking, and shipping of equipment
• Maintains strict inventory integrity and ensures compliance using the company’s inventory management system
• Supervises daily on-site activity and maintains facility operations when leadership is not on-site
• Provides continuous feedback to leadership on process improvements, warehouse layout optimization, and operational enhancements

Requirements for the Service Center Lead (Production):

• High school diploma or GED required
• 2+ years of inventory control, or logistics operations
• Proven experience in inventory control and service center leadership
• Strong working knowledge of inventory systems, audit requirements, and service center optimization strategies
• Proficient with warehouse management systems (WMS); experience with HCAP is a plus

What's in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking an AI-Native Software Engineer to join one of our top clients for a remote opportunity. This role involves designing, building, and maintaining features across innovative platforms that leverage AI and machine learning technologies. It’s an exciting chance to work within a cutting-edge AI environment, focusing on full-stack development and AI-assisted tools.

Position Overview for the AI-Native Software Engineer :

• Responsible for developing and maintaining AI and full-stack features using modern software engineering practices.
• Collaborate within an agentic engineering model where AI participates directly in the SDLC alongside human engineers.
• Participate actively in code reviews, troubleshooting, and deploying scalable AI solutions.
• Engage with AI frameworks, APIs, and tools such as LLMs, vector stores, and prompt engineering.
• Work within cloud environments including Azure, utilizing CI/CD pipelines and infrastructure as code.

Requirements for the AI-Native Software Engineer :

• Deep experience with programming languages such as Python, TypeScript/JavaScript, and C# for enterprise backends.
• Knowledge of LLM APIs including OpenAI, Anthropic Claude, or Azure OpenAI, and experience with prompt engineering.
• Hands-on experience with AI frameworks like LangChain, LlamaIndex, or AutoGen, and vector databases such as Pinecone or Weaviate.
• Familiarity with cloud platforms (AWS, Azure, or GCP), AI services, and container orchestration (Kubernetes).
• Ability to implement secure, scalable AI solutions in enterprise environments with a focus on observability and compliance.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Data Center Service Delivery Manager to join one of our top clients for a remote opportunity with 90-95% travel. This role involves overseeing service delivery operations within a fast-paced technology environment, ensuring high performance and customer satisfaction across all service streams. The company operates in the tech industry and is committed to operational excellence and service improvement.

Position Overview for the Service Delivery Manager:

• Oversee end-to-end service delivery operations, ensuring high performance, reliability, and customer satisfaction across all service streams.
• Own and manage critical incidents, coordinating resolution efforts and leading stakeholder communication and post-incident reviews.
• Develop, implement, and continuously improve service delivery processes, procedures, and operational methodologies.
• Analyze internal and third-party processes to identify optimization opportunities and drive service delivery efficiencies.
• Establish, monitor, and report on service KPIs, using performance data to identify trends, drive improvements, and meet customer expectations.
• Collaborate with cross-functional teams and business leaders to support project success, operational excellence, and alignment with company objectives.

Requirements for the Service Delivery Manager:

• 5+ years of experience supporting, managing, or delivering data center infrastructure projects, including data center buildouts, deployments, or operational environments.
• Experience in the technology and/or manufacturing industry.
• Preferred experience in the VAR / Integrator industry.
• Comfortable with 90-95% travel requirement.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a BI Business Analyst to join one of our top clients for an opportunity in Memphis, TN. This role involves partnering with business and technical teams to gather and analyze requirements for Business Intelligence solutions, supporting system enhancements and reporting initiatives. The position offers the chance to contribute to a dynamic organization with a focus on data-driven decision-making and system improvements.

Position Overview for the BI Business Analyst :

• Collaborate with business stakeholders and Subject Matter Experts to elicit, analyze, and document requirements for new systems and improvements.
• Translate business needs into detailed requirements, including process flows, use cases, and technical specifications.
• Evaluate current business processes and identify opportunities for enhancement in data structure, reporting, and system functionality.
• Facilitate communication between business teams and technical resources to ensure project alignment and scope clarity.
• Support testing, implementation, and post-deployment validation efforts to ensure successful adoption of solutions.

Requirements for the BI Business Analyst :

• Knowledge of business analysis practices, requirements gathering, documentation, and stakeholder engagement.
• Experience working with business intelligence data ingestion, data replication, and data warehousing environments.
• Working knowledge of SQL and data querying to support analysis and validation.
• Strong organizational skills with the ability to document requirements, processes, and decisions clearly.
• Excellent communication and collaboration skills to engage diverse stakeholders and translate technical findings into business language.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a BSA Specialist to join one of our top clients for a remote opportunity. This role involves safeguarding financial operations through investigations, regulatory reporting, and fraud detection within a financial services organization.

Position Overview for the BSA Specialist

• Investigate and resolve suspicious activity related to new accounts and ongoing transactions.
• Support compliance with BSA/AML regulations through alert triage, investigation, and reporting.
• Conduct OFAC screening, 314(a) checks, and member account reviews.
• Prepare SAR and CTR filings with guidance and ensure accuracy.
• Collaborate with team members and internal departments to enhance fraud detection and prevention efforts.

Requirements for the BSA Specialist :

• High school diploma (Associate degree in finance, accounting, or business preferred).
• 1–3 years of direct BSA and/or fraud investigation experience.
• Basic knowledge of fraud and money laundering typologies and detection methods.
• Understanding of relevant regulatory requirements.
• MS Office proficiency (Word, Excel, PowerPoint) plus email/internet.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Customer Care Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview for the Customer Care Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Customer Care Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Playtest Operations II to join one of our top clients for an opportunity in Los Angeles, CA. In this role, you’ll own end-to-end participant recruiting operations for playtests and qualitative research studies, partnering closely with researchers and operations stakeholders to deliver high-quality, on-time recruiting outcomes. This is a great fit for someone who enjoys building reliable processes in a fast-paced, consumer technology / gaming environment while maintaining strong standards around privacy, compliance, and participant experience.

Position Overview for the Playtest Operations II:

• Own end-to-end participant recruiting delivery for playtests and qualitative research, from intake alignment through scheduling, confirmations, and show-rate management
• Manage participant communications at scale with clear, consistent outreach and follow-ups
• Partner with researchers to support screener development, sampling approaches, and quota/criteria alignment
• Track recruiting health signals (e.g., no-shows, replacements, cycle time) and drive practical process improvements
• Coordinate with external vendors as needed to ensure execution quality and timeline adherence

Requirements for the Playtest Operations II:

• 3+ years of experience in research operations, user research, participant recruiting, or a closely related role
• Demonstrated ability to independently manage recruiting logistics across multiple concurrent studies
• Strong working knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)
• Experience managing scheduling, attendance tracking, and incentive workflows with high attention to detail
• Ability to operate with discretion and sound judgment when handling sensitive participant data and supporting privacy/compliance standards

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Facility Operation Lead to join one of our top clients, a tier-1 AI infrastructure and private cloud provider - This person will be a part of an organization on the frontier of delivering 10 to 100s of GWs of compute faster than anyone else! This role is crucial in overseeing critical infrastructure within data center operations, ensuring reliability and optimal performance at a rapidly growing hyperscale AI data center organization! 

Position Overview for the Facility Operation Lead:

• Serve as the on-site subject matter expert for data center critical systems including power, cooling, and building infrastructure.
• Act as the primary technical partner during commissioning, risk assessment, and change management processes.
• Lead efforts to audit and improve maintenance programs, ensuring adherence to operational standards.
• Manage high-risk maintenance activities, overseeing change processes and incident response.
• Collaborate with vendors, colo partners, and internal teams to maintain site reliability and incorporate operational learnings into design improvements.

Requirements for the Facility Operation Lead:

• 4+ years’ experience operating, maintaining, and leading critical-facilities operations in a live data center, owning the physical infrastructure.
• 4+ years’ experience owning risk and change management for high-risk work & experience holding partners accountable for maintenance standards.
• 2+ years’ experience operating critical infrastructure stack as on-site authority and handling escalations for power and cooling systems.
• Must have experience working within hyperscale, AI data centers, or colocation operations.
• Experience auditing, documenting, and improving operational procedures to enhance the site’s performance.

What's in it for you?

• Competitive compensation package
• FULL Relocation Package
• Company Equity + 401k Match!
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

IDR is seeking a Product Analyst to join one of our top clients for an opportunity in New York, NY. 

Position Overview for the Product Analyst:

• Provide in-depth analysis of product integrity testing data to ensure compliance with industry standards and regulations
• Collaborate with product testing laboratories and external vendors to oversee testing procedures and quality assurance
• Support product development teams by offering insights on fabric trends, sustainability, and social compliance
• Maintain organized documentation and reports related to product safety and testing outcomes
• Assist in process improvements for product testing programs to enhance efficiency and accuracy

Requirements for the Product Analyst:

• 3-5 years of previous Product Integrity experience required
• Experience working with product testing laboratories is a plus
• Knowledge of basic apparel manufacturing processes and procedures is required
• Familiar with industry standards, rules, and regulations (CPSC, CPSIA, FTC, CPSA, Cal Prop 65, REACH) and consumer product testing
• Superior skills in Excel, MS Word, and PowerPoint

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.