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SOC Analyst
Our client is currently seeking a SOC Analyst working closely with managed security providers for Tier 1 alert investigations. If you are a motivated individual with a passion for technology and a desire to work in a fast-paced environment, this company wants to hear from you! If you’re passionate about protecting people while building great IT solutions, then we’re passionate about you and making you a success. Requirements for the SOC Analyst:IDR is seeking a dynamic and dedicated Office Services Assistant to join one of our top clients in Bolingbrook. This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and has a keen eye for detail. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Office Services Assistant:Processing all incoming and outgoing deliveries at our client's location
Managing all incoming and outgoing US Mail, FedEx, UPS, and internal mail
Operating automated mailing and shipping equipment
Stocking, organizing, and maintaining office, pantry, and coffee/tea supplies
Assisting with general office appearance, including weekly maintenance checks and reporting all issues to the Facilities Manager
Assisting with conference room set up and clean up, including monitoring the conference room schedule and providing meeting support
Assisting with special projects and events as needed and directed by the Facilities Manager
Monitoring the Corporate Facilities email regularly, responding to customer/client requests via email and in person in a professional manner
Building effective business partnerships with the corporate teams
Required Skills for Office Services Assistant:
High School Diploma
Minimum of 2 years experience in office services, hospitality, workplace programs, space or floor planning analysis, facilities, and/or site management experience for a large company
Ability to work on site 100% of the time
Proficiency with Microsoft Office
Comfortable with and embrace new technologies and digital tools, such as apps, databases, financial management, work order management, communications and handheld mobile technologies and applications
Highly adaptable and flexible, ability to work independently with little supervision
Excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and dedicated Associate PS Producer to join one of our top clients' team. This role is perfect for someone who has a deep understanding of player support and values the opportunity to work in a variety of broader domains. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Associate PS Producer:
Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.
Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.
Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Skills for Associate PS Producer:
Bachelor Degree or equivalent experience.
Experience in Player/Customer Support strongly preferred.
Strong verbal and written communication skills.
Successful execution of complex projects that span multiple teams.
Agile, project/product management certifications are a plus (CSPO, CSM, PMP etc).
Analytical proficiency with experience making data-driven decisions.
2 years of work experience in project management, operations leadership, customer service leadership, or other similar role.
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.
Transition of Care Coordination: Facilitates and implements the transition of care and discharge plans for ambulatory patients, collaborating with case managers, social workers, patients, and families to ensure timely and efficient discharges.
Communication and Documentation: Maintains accurate, current, and legible documentation in the electronic medical record, capturing key discussions and updates on the status of referrals and discharge plans. Provides necessary clerical support, including copying, faxing, scanning, and data entry.
Collaboration and Teamwork: Works closely with the care coordination team, participating in daily huddles and departmental meetings. Proactively identifies and resolves barriers to the transition of care plans, ensuring effective communication and problem-solving.
Customer Service and Compliance: Builds positive relationships with customers and partners, demonstrating respect and effective communication skills. Complies with confidentiality policies, HIPAA regulations, and department standards when handling patient information.
Education and Experience: High School Diploma or equivalent education/experience. A minimum of 1-year recent relevant experience in a similar role. Experience with Epic Electronic Health Records is required.
Communication Skills: Strong oral and written communication skills, capable of interacting effectively with diverse groups, including patients, families, and healthcare providers.
Organizational and Time Management Skills: Ability to work effectively in a fast-paced environment with shifting priorities and competing demands. Demonstrates strong time management and organizational skills, with the ability to prioritize tasks and work independently.
Technical Proficiency: Intermediate PC skills and word processing skills. Experience with electronic medical records and other healthcare-related software systems, ensuring accurate data entry and documentation.
Qualifications:
Minimum 4 years of hands-on Salesforce development experience.
Strong knowledge of Salesforce architecture and integration components.
Proficiency in SQL query development.
Experience with Salesforce point-and-click configuration and programmatic customization.
Proven ability to deliver critical business applications in a fast-paced environment.
Excellent communication and problem-solving skills.
Ability to travel to Capgemini, client, or onsite locations as needed for onboarding.
