IDR, Inc.

IDR is seeking an AV Engineer to join one of our top clients in New York, NY. This role supports the design and engineering of a central rack room and a digital AV network supporting multiple event spaces. 

Position Overview/Responsibilities for the AV Engineer:

• Collaborate on the design and integration of backend systems with AV/event management platforms.
• Engineer and optimize workflows for device control, monitoring, and automation.
• Develop and execute comprehensive test plans to ensure system functionality.
• Support engineering activities related to PTX and NAC profiling.
• Evaluate and integrate cutting-edge AV technologies into existing systems.
• Produce and maintain technical documentation throughout design and implementation.

Required Skills for AV Engineer:

• Proven experience in AV systems integration and backend AV solutions.
• Expertise with PTX platforms and related engineering processes.
• Strong skills in testing, validation, and automation workflows.
• Familiarity with NAC profiling in AV environments.
• Expertise with PTX platforms and related engineering processes.
• Ability to work onsite in NYC five days a week.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite 

IDR is seeking an AV Lead Engineer to join one of our top clients in New York, NY. This role involves spearheading the design and engineering of a central rack room and a digital AV ST2110 network that supports multiple event spaces. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the AV Lead Engineer:

• Lead the technical design and engineering efforts for the central rack room and AV infrastructure.
• Develop comprehensive system architecture and signal flow diagrams.
• Specify and validate AV hardware, software, and network components to ensure optimal performance.
• Oversee integration requirements and conduct interoperability testing to ensure seamless operation.
• Ensure the scalability and future-proofing of the AV environment to meet evolving needs.
• Provide technical leadership/guidance to supporting engineers and represent AV engineering in stakeholder meetings.

Required Skills for AV Lead Engineer:

• Proficiency in ST2110 and advanced broadcasting technologies.
• Strong expertise in AV architecture and networked media systems.
• Experience in systems integration and technical documentation.
• Proven ability to lead complex AV system design and engineering projects.
• Hands-on experience with IPTV and related technologies.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite

IDR is seeking a AI/ML Engineer to join one of our top clients for an opportunity in Austin, TX. In this role, you’ll help research and evaluate emerging AI technologies while contributing to the design and development of AI/ML models, prototypes, and supporting data pipelines. You’ll work closely with cross-functional teams to document solutions, communicate outcomes, and support the responsible adoption of AI across the organization.

Position Overview for the AI/ML Engineer:

• Research emerging AI/ML trends, tools, and vendor solutions aligned to defined business use cases
• Support development of AI/ML models and prototype applications for prioritized initiatives
• Help design and document data and AI pipelines that integrate with existing systems and standards
• Produce clear reports, analyses, and presentations that communicate results to technical and non-technical stakeholders
• Collaborate with data, engineering, software development, and governance teams to deliver well-governed AI outcomes

Requirements for the AI/ML Engineer:

• Hands-on experience building or supporting machine learning models, prototypes, or applied analytics solutions
• Working knowledge of data pipelines, data integration concepts, and preparing data for modeling and analysis
• Ability to evaluate AI tools/vendors and translate business needs into actionable technical recommendations
• Strong documentation and communication skills, including producing clear written deliverables and presentations
• Experience partnering with cross-functional stakeholders (engineering, product, governance, and business teams) to drive delivery and support

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a Quality Assurance Lead to join one of our top clients for a remote opportunity.

This role is ideal for a seasoned professional with a background in quality assurance within contact centers or customer service environments. The company specializes in operational excellence, focusing on delivering high-quality communication and operational workflows across multiple channels.

Position Overview for the Quality Assurance Lead:

• Lead and manage a team of QA Analysts, providing day-to-day oversight, coaching, performance management, and guidance.
• Develop, implement, and maintain a comprehensive Quality Assurance Plan, including quality standards, evaluation criteria, sampling methodologies, review schedules, calibration processes, and reporting requirements.
• Oversee quality evaluations across multiple communication channels, including inbound/outbound calls, chats, emails, document processing, application processing, and related operational workflows.
• Design and maintain QA scorecards, evaluation methodologies, and quality monitoring processes to ensure consistency and accuracy.
• Conduct and facilitate regular calibration sessions to ensure consistent scoring and evaluation standards across QA team members.

Requirements for the Quality Assurance Lead:

• 7+ years of Quality Assurance experience within a contact center, customer service, or operations environment.
• 3+ years of experience leading QA teams, including direct supervision and management of QA Analysts.
• Demonstrated experience designing, implementing, and managing QA programs, frameworks, scorecards, and governance processes.
• Experience developing and executing comprehensive Quality Assurance Plans, including evaluation criteria, review frequency, calibration, remediation, and reporting.
• Hands-on experience conducting quality evaluations across calls, chats, emails, and operational or back-office workflows.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Technical Manager to join one of our top clients for an opportunity in Nashville, Tennessee. In this role, you will lead the technical delivery and serve as the design authority for a modernization initiative that replaces a legacy workflow with a secure, cloud-based web application. You’ll partner with business and technical stakeholders to drive architecture decisions, guide execution, and ensure high-quality delivery in a regulated environment.

Position Overview for the Technical Manager:

• Serve as the technical delivery lead and architecture owner for a cloud modernization program
• Lead solution design across AWS services, backend APIs, frontend UI, and infrastructure as code
• Guide agile delivery activities including sprint planning, technical decision-making, and stakeholder demos
• Oversee integrations including single sign-on, file exchange, notifications, and centralized logging/monitoring
• Support governance, security, and compliance activities including documentation and audit readiness

Requirements for the Technical Manager:

• Proven experience leading end-to-end solution architecture and technical delivery for modern web applications in the cloud (preferably AWS)
• Hands-on familiarity with backend API design (e.g., Python/FastAPI or similar frameworks) and modern frontend frameworks (e.g., React)
• Experience with infrastructure as code and cloud-native deployment patterns (e.g., Terraform, containerized workloads)
• Strong understanding of security architecture concepts (encryption, RBAC, authentication/authorization) and working in compliance-driven environments
• Ability to lead agile teams and communicate effectively with both business stakeholders and technical leadership

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid   

IDR is seeking a Associate Data Analyst (ECaTs) to join one of our top clients for a remote opportunity. In this role, you’ll support an emergency communications analytics platform by assisting with customer onboarding, system configuration, and user access provisioning. You’ll collaborate with cross-functional teams to ensure customers have accurate access to reporting, dashboards, and related tools while helping drive smooth deployments and migrations.

Position Overview for the Associate Data Analyst (ECaTs):

• Support customer onboarding activities and assist with new deployments and migrations
• Configure and maintain customer/agency records, portal information, and system settings
• Provision and manage user accounts, roles, and customer access
• Establish and maintain system mappings to support accurate reporting and analytics
• Partner with Customer Success, Implementation, and Product teams to troubleshoot access and configuration needs

Requirements for the Associate Data Analyst (ECaTs):

• Experience with customer onboarding, system configuration, or user provisioning/account administration
• Strong attention to detail and ability to maintain accurate records in business or technical systems
• Comfort working in web-based portals and learning new software tools and processes
• Strong communication skills and ability to collaborate effectively with internal teams and customers
• Familiarity with analytics tools, dashboards, reporting platforms, or public safety/emergency communications systems (preferred)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $21/hr W2 #LI-Remote

IDR is seeking a Senior Integration Engineer to join one of our top clients for a remote opportunity. In this role, you’ll design, build, and troubleshoot integrations between Workday and other enterprise platforms, focusing on API-driven connectivity and reliable automation. This is a hands-on engineering position within an enterprise environment where quality, observability, and disciplined integration practices are essential.

Position Overview for the Senior:

• Design, develop, and support API-driven integrations connecting Workday with enterprise systems and automation tools
• Build and troubleshoot integrations at the request/response level, including payload structure, authentication, and error handling
• Ensure integrations are deterministic, resilient, and production-ready with strong validation and logging practices
• Analyze integration issues across systems by reviewing data flow, business process behavior, and sequencing dependencies

Requirements for the Senior:

• 4+ years of hands-on Workday integration experience
• Strong experience with Workday REST APIs and Workday SOAP APIs (Web Services)
• Ability to manually construct and troubleshoot API requests/responses (beyond low-code or tool-only approaches)
• Strong XML skills, including namespaces and schema validation concepts
• Working knowledge of integration security/authentication patterns and enterprise integration best practices

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking a Clinical Informaticist to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.

Position Overview for the Clinical Informaticist:

• They translate between clinical and technical teams: validating clinical data and coding, supporting NCQA Data Aggregator Validation (DAV) certification and Primary Source Validation (PSV), helping stand up the digital quality measurement (dQM) engine, fixing data quality issues, and testing new HIE product features. It’s a clinical-data role inside a health IT shop, not a bedside role and not a pure developer role.

Required Skills for the Clinical Informaticist:

• Active clinical license plus 3+ years in clinical informatics, HIE, or health IT. Both are hard requirements.
• Clinical terminologies. SNOMED CT, LOINC, ICD-10, CPT, and RxNorm, used for mapping and validation, not just billing.
• Quality measurement. HEDIS, eCQMs, and digital quality measures. Ideally they’ve worked on aligning data to measure specs.
• Interoperability standards and HIE experience. HL7 v2, CDA/C-CDA, and FHIR. NC HealthConnex or another HIE is a big plus.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Remote