IDR, Inc.

IDR is seeking a Help Desk to join one of our top clients for a remote, NIGHT SHIFT opportunity. This role involves providing support and maintenance for the Tennessee Eligibility Determination System (TEDS), including application, infrastructure, and security support. The position supports modernization projects and policy updates related to the state's eligibility and portal systems.

Position Overview for the Help Desk:

• Provide technical support during the night shift for system applications and infrastructure.
• Troubleshoot and triage technical issues, escalating to application support teams as needed.
• Assist with system enhancements, modernization efforts, and policy changes.
• Deliver excellent customer service and professional communication.
• Maintain reliability and professionalism in a fast-paced remote environment.

Requirements for the Help Desk:

• Intermediate ServiceNow knowledge.
• Advanced Help Desk/Service Desk support experience.
• Ability to take calls and triage issues efficiently.
• Knowledgeable with intake and triage processes; CSA certification is a plus.
• Previous tier 1 experience, IVR, and telephony experience preferred.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Business Analyst (IES) to join one of our top clients for a remote opportunity. This role supports the modernization of eligibility systems within a government or public sector environment. The position involves analyzing and documenting integrated eligibility processes to ensure compliance and operational efficiency.

Position Overview for the Business Analyst (IES):

• Serve as a liaison between business stakeholders, eligibility teams, and technical teams
• Analyze and document current and future-state Integrated Eligibility (IE) processes and workflows
• Translate eligibility policy and business requirements into detailed functional and technical specifications
• Update and maintain system documentation, including business requirements documents (BRDs), functional specs, and process flows
• Support creation, review, and validation of eligibility notices and correspondence

Requirements for the Business Analyst (IES):

• 4–5+ years of experience as a Business Analyst, preferably in government or public sector environments
• Hands-on experience with Integrated Eligibility (IE) systems (e.g., Medicaid, SNAP, TANF, or similar programs)
• Strong understanding of eligibility policy, workflows, and case management processes
• Experience translating business requirements into functional and/or technical documentation
• Ability to create and maintain system documentation, including workflows, use cases, and process maps

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Cloud Hosting Engineer to join one of our top clients for a remote opportunity. This role is ideal for a professional with a strong background in systems administration and cloud infrastructure within a modern enterprise setting. The company specializes in innovative technology solutions and is looking for a senior-level engineer to help design and optimize scalable, secure hosting environments across cloud platforms.

Position Overview for the Cloud Hosting Engineer:

• Design, implement, and support cloud-based hosting environments, primarily within AWS.
• Manage and maintain Red Hat Enterprise Linux (RHEL) and Windows server environments.
• Configure and support network infrastructure, including firewalls, routing, IP networking, and IPsec.
• Develop and maintain automation scripts and tools using Ansible, Bash, and PowerShell.
• Collaborate with cross-functional teams to improve infrastructure reliability and performance.

Requirements for the Cloud Hosting Engineer:

• Strong hands-on experience with Red Hat Linux (RHEL) and Windows Administration.
• Experience with AWS Infrastructure (compute, networking, storage).
• Knowledge of network firewalls and IP networking (TCP/IP, IPsec).
• Proficiency with automation tools: Ansible, Bash, PowerShell.
• Proven experience operating in a senior systems administrator capacity.

What's in it for you?

• Competitive compensation package.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Enterprise Architect to join one of our top clients for a remote opportunity. This role involves defining and maintaining technology standards across the organization, ensuring that business solutions align with enterprise architecture strategies. The company operates within the nonprofit and healthcare sector, focusing on long-term operational effectiveness and technological evolution.

Position Overview for the Enterprise Architect:

• Responsible for developing, documenting, and maintaining enterprise technology standards, including computer, network, data integration, and software architecture.
• Ensures that business solutions seamlessly fit into the enterprise architecture and strategic goals.
• Leads the development of transition plans, architecture roadmaps, and best practices for evolving legacy systems towards future state architectures.
• Oversees proof of concept activities and drafts whitepapers to support major technology decisions.
• Communicates standards and architecture governance, fostering understanding within the organization and developing metrics to evaluate architectural impact.

Requirements for the Enterprise Architect:

• Experience with an enterprise architecture methodology framework such as TOGAF
• Proven track record in integration technologies
• 5+ years of implementing enterprise applications such as Master Data Management or Business Intelligence-Analytics
• 10+ years of experience working with enterprise applications development, software development life cycles, and enterprise technology design and development
• Strong written and oral communication skills and an open communication style

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Payables Specialist to join one of our top clients for an opportunity in Midvale, UT. This role is ideal for individuals experienced in accounts payable and financial transactions, working within a company that values accuracy, compliance, and excellent customer service. The organization operates in the financial or accounting services industry, emphasizing efficient and timely supplier payments.

Position Overview for the Payables Specialist:

• Responsible for the timely and accurate processing of payments to suppliers for goods and services.
• Ensure compliance with organizational policies and procedures related to accounts payable.
• Support managers by maintaining a strong understanding of accounts payable systems.
• Deliver excellent customer service through professional interactions with suppliers and internal teams.
• Assist in reconciling financial transactions and resolving discrepancies efficiently.

Requirements for the Payables Specialist:

• HS diploma or GED.
• Experience in training and supporting users on accounting systems or processes.
• Experience in handling routine to moderately complex financial transactions and reconciliations.
• Strong problem-solving skills within accounting applications and financial processes.
• Ability to research, analyze, and resolve financial discrepancies effectively.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

pay transparency: 18/hr W2  #LI-Hybrid  

IDR is seeking an Associate Rebate Specialist to join one of our top clients for an opportunity in Broomfield, Colorado. This role is within a dynamic industry that focuses on rebate management and financial operations. The position involves handling rebate processes, ensuring accuracy, and collaborating with internal teams to resolve discrepancies.

Position Overview for the Associate Rebate Specialist:

• Serve as the first point of contact for rebate program inquiries and management.
• Track, verify, and report rebates accurately using relevant financial tools.
• Collaborate with internal stakeholders to resolve commission and rebate discrepancies.
• Support process improvements and administrative tasks related to rebate management.
• Work in a hybrid setting combining onsite training and remote work after initial training.

Requirements for the Associate Rebate Specialist:

• Bachelor’s Degree in Accounting, Finance, Business Administration or related field preferred
• 1-3 years experience working in an Accounting or Finance environment require
• Prior work experience in contracts and/or rebates preferred
• Experience tracking and reporting rebates in previous roles
• SAP experience preferred; proficiency with Excel required

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

 #LI-Hybrid pay: 24/hr W2

IDR is seeking a Supply Chain Analyst - ERP to join one of our top clients in Fort Worth, Tx. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Supply Chain Analyst - ERP: This role provides dedicated support to the Supply Chain Transformation Lead, ensuring the successful execution of workstream activities across Order-to-Cash (O2C), Customer Master Data (MDM), Logistics, Planning, and Customer Service integration (including Salesforce Service Cloud). Required Skills for the Supply Chain Analyst - ERP:

• 5+ years of experience working in supply chain operations  
• Experience working work ERP systems/transformation (Oracle)
• Understanding of Supply Chain functions (O2C, logistics, planning, customer service)
• Experience supporting cross-functional projects in complex regulated environments (Pharma, Healthcare)
• Experience working in a Consumer-Packaged Goods (CPG) industry
• Salesforce Service Cloud or similar ticketing systems (Preferred)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid  

IDR is seeking a PC Support Specialist to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the PC Support Specialist: This will be a hands-on position. This person will be on the go and required to travel to different city buildings to provide support. They will be working with a ticketing system for documenting and completing work. Will work with Windows profile management supporting information transfers between computers. Required Skills for the PC Support Specialist:

• 2+ years of experience with deployment/support of desktops and laptops
• 2+ Years of experience supporting current Microsoft Office Suite and Windows Operating Systems
• 2+ Years of experience providing software support for desktop applications
• 2+ Years of experience with direct involvement in hardware break-fix processes for desktops, laptops, and mobile devices.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-onsite