Blake Starr

IDR is seeking a Patient Services Representative (San Francisco) to join one of our top clients in San Francisco. This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Patient Services Representative (San Francisco):  

• Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions

• Educate patients and families on complaint procedures and foster service recovery

• Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience

• Maintain thorough documentation of patient concerns, follow-ups, and resolutions

• Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided

Required Skills for Patient Services Representative (San Francisco):

 

• Strong customer service skills with a focus on service recovery

• Understanding of healthcare operations, including risk management principles

• Knowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievances

• Excellent written and verbal communication skills to interact professionally with diverse audiences

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking an Ecommerce Manager to join one of our top clients in Santa Monica, CA. This role offers a dynamic opportunity to lead and support e-commerce initiatives within a collaborative and innovative team. If you are eager to contribute to a growing organization and thrive in a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Ecommerce Manager:

• Collaborate with Store Managers to oversee project management for e-commerce stores, ensuring optimal store setup and maintenance.

• Lead and manage store operations, including updating product information and handling platform updates to enhance customer experience.

• Coordinate with Account Managers to ensure timely receipt of details for new launches and store updates.

• Monitor and manage inventory levels, shipping rates, and logistics to ensure accuracy and efficiency.

• Work closely with marketing teams to develop unique merchandise and drive revenue through strategic sales recommendations.

Required Skills for Ecommerce Manager:

• Proficiency in Shopify and experience in customer service-related fields is advantageous.

• Strong organizational skills with a keen eye for detail and the ability to manage multiple priorities.

• Excellent communication skills and the ability to work effectively within a team.

• Proficient in Excel and Microsoft Office; Photoshop experience is a plus.

• Bachelor's Degree in business, merchandising, or a related field, with 2+ years of professional experience and 1+ year in e-commerce or related fields.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  #LI-Hybrid  

Sr. Maintenance Reliability Manager

 

IDR is seeking a Sr. Maintenance Reliability Manager to join one of our top clients in Carrollton, GA. This role is perfect for a proactive, energetic, and people-oriented professional with a strong background in manufacturing. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the Sr. Maintenance Reliability Manager:

 

• Team Leadership: Manage and mentor a large team, providing training and development to foster a proactive, process-driven culture.
• Maintenance Optimization: Lead preventive and predictive maintenance initiatives to minimize downtime, using CMMS tools like SAP PM for efficient scheduling and operations.
• Problem-Solving & Continuous Improvement: Drive root cause analysis and continuous improvement efforts, transitioning the team from a reactive to a proactive maintenance culture.
• Safety & Compliance: Uphold and promote safety standards, ensuring adherence to all operational procedures and policies.
• Strategic Alignment & Performance: Develop KPIs, collaborate with plant leadership to align maintenance strategies with operational goals, and ensure team success through effective organizational development.

 

Required Skills for Sr. Maintenance Reliability Manager:

 

• Education: Bachelor’s degree in Engineering or a related technical field (preferred).
• Experience: At least 10 years of experience in maintenance or reliability roles within continuous manufacturing environments (such as paper mills, steel mills).
• Technical Expertise: Deep knowledge of CMMS systems (SAP PM preferred), preventive and predictive maintenance practices, and asset management principles. CRMP certification is a plus.
• Leadership: Proven track record in managing large teams in high-pressure, fast-paced environments. Skilled in motivating, developing, and holding team members accountable.
• Problem-Solving: Strong ability in root cause analysis, driving organizational development, and implementing strategic initiatives to improve performance.

Job Title: Radiology Manager Department: Medical Imaging (Radiology) Reports To: Director, Medical Imaging Supervises: Team Leaders, Staff Technologists, Radiology Nurses, and Support Staff Overview: Client is seeking an experienced Radiology Manager to lead and coordinate the daily operations of our Medical Imaging services across two local campuses—including MRI & Imaging, OCC, and Medical locations. This role is responsible for overseeing clinical and support staff, ensuring compliance with all regulatory standards, and driving excellence in patient care and team performance. Come join a team that is committed to a culture of safety, service excellence, and continuous improvement. If you enjoy a collaborative group where your leadership can make a meaningful impact on patient outcomes and staff success then let’s talk! Key Responsibilities:

• Manage operations and staffing across all imaging modalities (CT, MRI, Nuclear Medicine, Ultrasound, Diagnostic, Interventional, Mammography, and more).
• Ensure regulatory compliance and accreditation standards (including ACR) are consistently met.
• Oversee departmental budgets, operational efficiency, and cost management.
• Coach, mentor, and evaluate team performance; lead employee engagement and morale initiatives.
• Serve as the go-to resource for departmental policies, procedures, and best practices.
• Monitor and improve workflow, scheduling, productivity, and quality of services.
• Investigate and resolve patient, staff, and physician concerns in a professional and timely manner.
• Participate in quality improvement initiatives and monthly staff meetings.
• Promote ongoing education and development for team members.

Qualifications: Education:

• Graduate of an accredited imaging program (Radiography, Ultrasound, Nuclear Medicine, or similar).
• Bachelor’s degree required; Master’s degree preferred.

Experience:

• Minimum of 5 years of clinical imaging experience in a hospital setting.
• 1–2 years of supervisory or management experience required.

Licensure/Certifications:

• Active imaging credential (ARRT, ARDMS, NMTCB, etc.)
• BLS certification required.

Skills & Abilities:

• Strong leadership, problem-solving, and decision-making abilities
• Excellent communication and interpersonal skills
• Proven track record of managing teams and delivering high-quality patient care

We are looking for an experienced and proactive DevOps Engineer to support several application development teams across a diverse technology landscape for one of our top energy clients in Houston, TX! If you're looking for an opportunity to work for a rapidly growing company in Houston, TX! APPLY TODAY! Position Overview: This role will play a key part in automating and optimizing infrastructure and application delivery using Terraform, Azure DevOps, and Git. The ideal candidate will bring deep hands-on experience with modern DevOps practices in hybrid cloud environments (Azure & AWS) and be comfortable working with platforms including Dynamics 365 Finance & Operations (D365 F&O) and the Microsoft Power Platform. Responsibilities: Application DevOps (Azure DevOps + Git):

• Design, implement, and manage CI/CD pipelines in Azure DevOps for D365 F&O, Power Platform solutions, and custom applications.
• Partner with development teams to automate build, test, and deployment workflows across environments.
• Implement branching strategies and maintain clean source control using Git.
• Manage version control, build artifacts, and release pipelines for both cloud-native and legacy applications.
• Coordinate D365 F&O deployments using Lifecycle Services (LCS) and integrate with Azure DevOps pipelines.

Infrastructure as Code (Terraform + Cloud):

• Use Terraform to define and provision cloud infrastructure in Azure and AWS.
• Build, manage, and maintain reusable IaC modules aligned with internal standards and security requirements.
• Automate infrastructure provisioning for environments supporting application teams, including network, compute, storage, identity, and monitoring.
• Maintain infrastructure versioning and GitOps workflows.

Platform Operations & Support:

• Manage cloud infrastructure for availability, scalability, and performance.
• Implement monitoring, alerting, and logging solutions using Azure Monitor, AWS CloudWatch, or third-party tools.
• Collaborate with security and compliance teams to enforce policies on access control, data handling, and auditability.
• Provide operational support, troubleshoot deployment issues, and lead root cause analysis efforts when necessary.

Selling Points for Candidates:

• The opportunity to support and scale enterprise application delivery across multiple teams.
• A collaborative, cross-functional team environment that encourages innovation and automation.
• A chance to work with modern cloud and DevOps technologies in a business-critical role.
• Support for professional development and continuous learning.

Top Skills:

• 3+ years of hands-on DevOps experience supporting cloud-native and enterprise applications.
• Strong experience with Azure DevOps (Repos, Pipelines, Artifacts, and Boards).
• Proficiency in Terraform for IaC across Azure and AWS.
• Expert-level Git user with solid understanding of GitOps practices.
• Familiarity with Microsoft D365 F&O build/release processes and Power Platform ALM.
• Scripting skills in PowerShell, Bash, or Python for automation tasks.
• Strong understanding of Azure and AWS services related to compute, networking, identity, and monitoring.
• Experience setting up and managing environment configurations, secrets, and secure deployment practices.

Nice to Have:

• Experience with Lifecycle Services (LCS) for D365 F&O environment management and build automation.
• Exposure to Power Platform DevOps, including automated deployments of Power Apps and Power Automate via Azure DevOps.
• Familiarity with containerization (Docker) and orchestration tools (AKS/EKS) is a plus.
• Microsoft certifications (e.g., AZ-400, AZ-104, PL-200) or equivalent cloud certifications from AWS.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Onsite

IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Lacrosse, WI. This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Workstation Technician: - Provide exceptional customer service in a technical support role - Utilize ticket tracking software and related tools for documentation of operations - Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders - Understand and match customer requests with appropriate IT solutions (hardware or software) - This is a one-year contract position Required Skills for Workstation Technician: - Two (2) years of customer service experience - Good organizational skills and written and oral communication skills - Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) - Ability to lift seventy-five pounds or more and distinguish colors - High School Diploma What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;

Senior RPI Developer 

• Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
• Location: Malvern, PA
• C2C Pay Rate: $90.00

Responsibilities:

• Lead the design, development, and deployment of RPI-based solutions for enterprise clients.

• Serve as the technical lead for implementation teams, ensuring high-quality delivery and adherence to best practices.

• Collaborate with cross-functional stakeholders to gather requirements and translate business needs into scalable solutions.

• Build and optimize complex data workflows using SQL, ETL, and RPI tools.

• Integrate RPI with external systems via APIs for real-time data orchestration and campaign execution.

• Provide technical guidance, code reviews, and mentoring to junior developers.

Requirements:

• 7+ years of experience in enterprise software development.

• 3+ years of hands-on experience with Redpoint Interaction (RPI).

• Proven experience leading technical teams in complex implementation projects, preferably in financial services.

• Strong expertise in SQL, ETL, and data integration methodologies.

• Experience working with API integrations and real-time data orchestration.

• Familiarity with customer data platforms (CDPs) and marketing automation workflows.

IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!

Position Overview/Responsibilities for the Staff AWS Connect Developer:

• Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.

• Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.

• Develop Lambda functions (in JavaScript or C#) to support dynamic call routing, backend operations, and API-based integrations.

• Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.

• Integrate AWS Connect with services such as DynamoDB, S3, Lex, and other AWS tools to enhance performance and capabilities.

• Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.

• Monitor system performance using AWS CloudWatch; identify and implement optimizations for call flows, routing strategies, and scalability.

• Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.

• Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.

• Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).

• Stay up to date with the latest AWS Connect best practices, tools, and industry trends.

Required Skills for the Staff AWS Connect Developer:

• 6+ years of experience in AWS Connect design, development, and implementation.

• Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.

• Proficiency in JavaScript, Python, Java, or React.

• Experience with IVR systems, telephony integrations, and advanced contact routing strategies.

• Strong understanding of RESTful APIs, web services, and microservices architectures.

• Excellent troubleshooting skills and ability to debug complex cloud systems.

• Effective communication skills and ability to collaborate with both technical and non-technical teams.

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Preferred Skills:

• AWS Certifications (e.g., Solutions Architect, Developer).

• Experience with CI/CD pipelines and DevOps practices.

• Familiarity with custom CCP development and deployment.

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Opportunity to work with a top-tier, innovative organization

• Collaborative and forward-thinking team environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $78-84.50/hr based on experience

#LI-Onsite  

IDR is seeking a Paralegal to join one of our top clients in Denver, CO. This is a contract to hire position, and is hybrid onsite in Denver. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Paralegal:

• Provides substantive procedural and legal work in support of the Real Estate Team working in conjunction with our Assistant General Counsels for Real Estate. 
• Responsibilities would include reviewing and providing lease interpretations; resolving landlord/tenant disputes, drafting letters to landlords regarding lease obligations; and drafting and reviewing other ancillary real estate-related agreements.  

Required Skills for the Paralegal:

• Commercial real estate experience
• 4 years minimum experience preferably in an organization with a large, multi-jurisdictional real estate portfolio or, alternatively, a strong property administration background.  Experience may include real estate litigation support and dispute support for a large real estate company.
• Excellent computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required.
• Ability and willingness to learn and to develop proficiency in new skills.
• Excellent writing skills; ability to write clear, concise and persuasive.
• Associate's degree or Paralegal certificate or Bachelor's degree and related work experience. (Candidates who are currently pursuing a Paralegal certificate or Bachelor’s degree should also apply.)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance

Compensations Details: $30/hr #LI-Hybrid