Blake Starr

IDR is seeking a Sr. Voice Engineer to join one of our top clients. This role is perfect for a seasoned professional with a strong background in voice engineering and contact center platforms. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

This candidate will be working remotely and must sit in PST to be considered.  Position Overview/Responsibilities for the Sr. Voice Engineer:

• Work remotely while adhering to west coast hours
• Troubleshoot and resolve complex hardware/software issues
• Utilize knowledge of Cisco networking, QoS, SIP, and VoIP in call center environments
• Maintain and improve voice/network infrastructure including LAN/WAN, firewalls, PSTN, PRI, TDM, POTS

Required Skills for Sr. Voice Engineer:

• Experience with Genesys (Engage/Cloud), NICE CXone, Five9, or similar contact center platforms
• Familiarity with Microsoft O365, Teams Voice, NICE recording, Aspect WFM, and other call center tools
• Proficiency in Cisco networking (routing/switching, MPLS, BGP, EIGRP)
• Knowledge of QoS, SIP, and VoIP in call center environments
• ITIL v3 Foundations certification
• Experience working in a contact center support environment and with ServiceNow Software

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
• #LI-Remote

IDR is seeking an Automation Architect to join one of our top clients onsite in Chicago, IL. This is a fantastic opportunity for an experienced test automation leader to build and scale enterprise automation frameworks using modern open-source tools.

Position Overview / Responsibilities:

• Lead the development and maintenance of robust test automation frameworks using tools such as Playwright, Selenium, Appium, and Helenium

• Automate REST APIs and web services testing, including Google Gemini LLM API and Azure OpenAI

• Integrate automation within CI/CD pipelines using GitHub, GitHub Actions, and Docker

• Use enterprise DevOps tools like Jenkins, Bitbucket, and DataDog for monitoring and automation workflows

• Collaborate with Agile teams to drive shift-left testing and continuous test improvements

• Develop, maintain, and execute automation test scripts with TestNG and Maven

• Create comprehensive test reports using Extent Reports and manage test execution with JIRA and Zephyr

• Work closely with developers, analysts, and product teams to ensure robust, scalable, and reliable test coverage

• Perform time and cost estimation for automation projects and propose innovative testing strategies

Required Skills:

• 10+ years of experience in test automation with advanced scripting in Java

• Strong expertise in Playwright or equivalent open-source automation frameworks

• Proficiency in REST API testing and automation

• Hands-on experience with modern CI/CD practices using GitHub Actions

• Familiarity with cloud environments such as AWS and tools like DataDog

• Experience with PostgreSQL databases and reporting tools like Log4j

• Deep understanding of Agile methodologies and test management using JIRA/Zephyr

• Strong communication and leadership skills in high-velocity development environments

What’s in it for you?

• Long-term, onsite opportunity in a visible leadership role

• Work with cutting-edge automation technologies in an enterprise Agile environment

• Join a collaborative team with a passion for engineering excellence

• Competitive compensation and benefits package

Why IDR?

• 25+ years of proven industry experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Functional / Technical SME – Ivalua to join one of our top clients in major metropolitan areas. This role is perfect for a seasoned professional with hands-on implementation experience focused on Ivalua, who can bridge functional business requirements with technical capabilities. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Functional / Technical SME – Ivalua :

• Serve as a subject matter expert in Ivalua modules such as Sourcing, Contracts, Supplier Risk Management (SRM), Procure-to-Pay (P2P), and/or Catalog Management.

• Work closely with business stakeholders to gather and analyze requirements, providing guidance on best practices and solution fit within Ivalua.

• Lead and participate in solution design, configuration, and implementation across various modules of the Ivalua platform.

• Translate functional requirements into technical designs and provide direction to technical developers and integration teams.

• Support end-to-end testing, UAT, training, and go-live activities.

Required Skills for Functional / Technical SME – Ivalua :

• 3-8 years of experience in implementing and supporting Ivalua solutions.

• Solid understanding of Ivalua configuration, data models, workflows, and integration capabilities.

• Experience with upstream (e.g., Sourcing, Contract Management, SRM) and/or downstream (e.g., P2P, Invoicing, Receiving) modules.

• Strong analytical, problem-solving, and communication skills.

• Working knowledge of procurement processes, supplier management, or contract lifecycle management.

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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IDR is seeking a passionate and talented Software Developer to join one of our top clients in Dallas, Texas. This is an exciting opportunity to be part of a large digital transformation initiative, developing complex custom software applications from scratch and integrating with multiple third-party applications, web services, and APIs. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the Software Developer:

• Be part of a team developing complex custom software applications from the ground up to support the requirements of our client's firm.

• Integrate with multiple third-party applications, web services, and APIs.

• Work closely with the IT team to support the end-user community.

• This is a direct hire position working a hybrid schedule

• A Bachelor's degree in computer science or a related field is required.

Required Skills for Software Developer:

• 5+ years of software development experience working with Java, Spring framework.

• Strong knowledge or working experience with relational databases, preferably MS SQL Server.

• Familiarity with NoSQL databases.

• Experience in Web Services and API design and development.

• Front end experience - React or Angular.

   

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

   

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Ivalua Solution Architect to join one of our top clients in major metropolitan areas. This role is perfect for a seasoned professional with a strong foundation in solution architecture and hands-on configuration experience. If you are looking for an opportunity to lead end-to-end digital procurement transformation projects for enterprise clients, please apply today!

Position Overview/Responsibilities for the Ivalua Solution Architect:

• Lead the design and architecture of iValua solutions, aligning with our client's business processes and objectives.

• Serve as the subject matter expert in one or more iValua modules such as Supplier Relationship Management (SRM), Sourcing & Contracts, or Procure-to-Pay (P2P).

• Translate business requirements into scalable, sustainable solution designs.

• Oversee the implementation lifecycle, including requirements gathering, configuration, testing, deployment, and post-go-live support.

• Collaborate with cross-functional teams including developers, QA, and integration specialists.

• Drive stakeholder engagement, project planning, and change management as part of larger transformation initiatives.

• Provide guidance and mentorship to junior consultants and our client's team members.

• Maintain iValua best practices and ensure alignment with architecture standards and governance.

Required Skills for Ivalua Solution Architect:

• Up to 8 years of experience implementing iValua or similar procurement platforms.

• Proven experience in solution architecture and system design.

• Hands-on expertise in one or more functional areas: SRM, sourcing, contracts, or P2P.

• Ability to take ownership of project streams and lead client discussions independently.

• Excellent communication, presentation, and stakeholder management skills.

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Enterprise Engineer to join one of our top clients in Nashville, TN. This role is perfect for a seasoned IT professional who thrives in a dynamic, multi-platform enterprise environment and is adept at managing both public and private cloud environments. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Enterprise Engineer: - Serve as a technical SME and/or resource on various IT projects and tasks - Provide tier 3 level support for enterprise systems - Act as Project Manager for small projects - Review market trends and recommend technology strategies to align with business initiatives - Develop and maintain technology roadmaps to drive innovation within the organization - Collaborate with both IT and business senior leadership to influence budget decisions for technology and business investment - Manage cloud environments in accordance with security guidelines - Mentor and provide guidance to less experienced team members Required Skills for Enterprise Engineer: - Bachelor's Degree in Information Technology or related field - 4+ years of experience in a similar role - Must have either MSCE or VCP certification - Experience with Microsoft Azure, Office365 Suite, SharePoint, VMware, Storage and Backup Technologies, Citrix, Cisco UCS Platform, SCCM, Disaster Recovery, Hyper converge technologies, Nutanix - Knowledge of IAAS, SAAS, PAAS and DRAAS - Strong communication, collaboration, and coordination skills What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Advance Practice Provider Position: Home Health - Advanced Practice Provider – Full Time Hybrid/Remote - (1-2 Days Remote) (3-4 Days In Patient Homes) Mileage and Cell phone Reimbursement + Quarterly Bonus + Possible Relocation Monday – Friday (No weekends, no call) Client is looking for skilled Nurse Practitioners and Physician Assistants eager for the opportunity to make a difference in patients' lives. The Advanced Practitioner at Client is a key member of an integrated Care Team, which includes a Registered Nurse and a Social Worker. The patients we serve often struggle with multiple serious diseases. Our Nurse Practitioners and Physician Assistants help patients improve their quality of life in the home and slow the progression of kidney disease, enabling positive health outcomes. Using your skills in this position will allow you to deliver personalized, compassionate medical care to individuals mainly chronic illness or kidney disease. You will also be responsible for caring for patients, maintaining accurate and current patient records and scheduling, and administering follow-up appointments to patients as required. Your gifts as a healthcare professional are urgently needed. In healthcare systems, the patient has too often become secondary due to processes and incentives that don’t positively impact the patient for the long term. We strive to change that narrative by putting our patients and their quality of life at the forefront of what we do. Roles and Responsibilities • Conducts assessments, including comprehensive annual wellness exams on patients both in the patients' home and in the virtual environment • Counsels and educates patients and families about benefits and programs available to help them live healthier lives • Documents items such as: appropriate chief complaint, all applicable diagnoses, past medical, family, and social history, review of systems, examinations, medications, allergies, assessment, and plan • Responsible for the coordination of care with primary care providers, specialists, and appropriate ancillary services • Completes all documentation and paperwork in a timely manner • Maintains quality of care standards as defined by the practice • This position will not be office-based but will be remote in the state in which employed and will need to attend periodic training/meetings outside of that state • Delivers evidence-based, timely care in a manner that reduces avoidable hospitalizations, maximizes quality of life, and puts patient health and satisfaction first • Prescribes medications, orders tests, and collaborates with the patient’s Client physician • Performs effectively, as reflected by improved patient quality outcomes, which will be measured and reported daily • Facilitates closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing • Assists patients with enrolling to access educational videos • Participates in the integrated care team meetings • Knowledge of disease diagnosis and prevention • Makes assessments of patients' health status • Develops treatment plans • Implements plans consistent with appropriate plans of care • Follows up and evaluates patients' status • Other duties as assigned Position Requirements • Active and unrestricted Registered Nurse and Nurse Practitioner or Physician Assistant license • Board certified for appropriate licensure (NP: ANCC/AANP; PA: NCCPA) • Current and unrestricted DEA certificate • Ability to work without direct supervision and practice autonomously • Access to transportation, a valid driver's license, and car insurance • Must be proficient with medical instruments and equipment required by the work • Knowledge of computer-based data management programs and information systems, as well as medical records and point-of-interview technology • Ability to communicate effectively in verbal and written form with retail and medical partners at various levels, patients, family members, physicians, and representatives of the community • Sound understanding of all federal and state regulations including HIPAA and OSHA • 2 or more years of direct patient care required • Managed Care/IPA/Health Plan experience • Experience conducting annual wellness visits or similar comprehensive visits virtually or in the home Benefits • Comprehensive medical, dental, vision, and life insurance • Paid vacation and holiday time • 401(k) plan with matching contributions (employer match vested 100% from day 1) • Pet Insurance • Company-paid life insurance • FSA & HSA  

IDR is seeking a Sales Consultant  to join one of our top clients in Fort Lauderdale, Florida. This role offers the flexibility of working from home and in the field for sales calls around Broward County. If you are passionate about sales, enjoy building relationships, and are looking for an opportunity to join a large, growing organization with a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the Sales Consultant:

• Consult with businesses, leveraging our client's key referral channels and partnerships to educate stakeholders on services, and provide consultative solutions to increase market share and drive revenue.

• Achieve monthly unit and revenue expectations by prospecting, selling, and submitting new business.

• Develop and maintain key referral sources, including Accountants, Banks, and existing clients, to secure referrals to end-user sales.

• Engage in continuous training and development to enhance your sales skills and comprehensively understand the product offerings.

• Travel may be required to visit channel partners, attend sales incentive trips, participate in ongoing training, and attend area meetings.

Required Skills for Sales Consultant:

 

• High School Diploma required, Bachelor's Degree preferred.

• Minimum of 1 year of experience in a relevant sales/marketing role.

• Experience in B2B sales or HCM industry is a plus.

• Must possess a valid Driver's License.

• Proficiency in using digital tools, including conversational intelligence tools.

   

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

• Comprehensive rewards, including tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

   

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Tech Lead – NICE CXone & Conversational AI | Fort Mill, SC – 100% Onsite

IDR is seeking a Tech Lead to oversee the implementation of modern contact center solutions using NICE CXone and conversational AI tools. This individual will lead cloud migrations, design omnichannel workflows, and architect scalable and secure customer interaction platforms for a leading enterprise client.

Position Overview / Responsibilities:

• Lead architecture and design for contact center systems using NICE CXone

• Build complex call flows, IVRs, and WEM/QM modules via NICE Studio

• Drive conversational AI initiatives using NLU tools like Dialogflow and Lex

• Oversee cloud migration efforts from legacy systems to CCaaS platforms

• Guide performance tuning, telephony integration, and agent desktop design

• Mentor development teams and enforce quality through code reviews

• Align UX, API, data, and AI strategies into unified customer experience solutions

• Address and resolve issues related to scalability, security, and API integration

Required Skills:

• 8+ years in contact center platforms; NICE CXone expert (ACD, IVR, Studio, WEM, QM)

• Deep scripting experience using NICE Studio

• Conversational AI & NLU tool experience (Dialogflow, Lex, Kore.AI, LUIS)

• Hands-on knowledge of SIP, WebRTC, VoIP protocols

• Cloud expertise (AWS preferred), with prior experience migrating contact centers to CCaaS

• Strong understanding of authentication/security protocols (OAuth, OpenID)

• Familiarity with RPA tools (UiPath, Automation Anywhere)

• Excellent leadership, troubleshooting, and mentoring skills

• Preferred certifications: NICE CXone, Nexidia, Autopilot, Gen AI integrations

What’s in it for you?

• High-impact role driving cloud modernization in customer engagement systems

• Long-term contract with opportunity for right-to-hire

• Work with CX leaders and modern tools in a large enterprise ecosystem

• Comprehensive benefits including Medical, Dental, and Vision

• Work with a top staffing partner recognized 11+ years by ClearlyRated