Caroline Giraudeau

We are seeking a Service Desk Manager to join one of our top clients for an opportunity in Texas. This role involves leading the university’s IT Service Desk team, overseeing day-to-day Tier 1 support operations, and managing staff and vendor relationships within an educational environment.

Position Overview for the Service Desk Manager:

• Leads the university’s IT Service Desk team and manages daily Tier 1 IT support through multiple channels.
• Oversees staff, monitors team performance, and ensures efficient resolution of support requests.
• Manages the third-party call center vendor, SLAs, and process improvement initiatives.
• Oversees ITSM tools, ticketing, reporting, and self-service resources.
• Supports IT projects, budgets, vendors, and cross-functional initiatives.

Requirements for the Service Desk Manager:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• 3+ years of experience in IT support or service desk management or a related role
• Knowledge of IT Service Management (ITSM) best practices (e.g., ITIL framework)
• ITIL certification or experience implementing ITIL-based processes
• Knowledge of team leadership, collaboration, coaching, mentoring, training, and staff supervision

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Network Engineer to join one of our top clients for an opportunity in Lakewood, Colorado. This role involves working within a healthcare technology environment, focusing on deploying, supporting, and customizing mission-critical healthcare software at client sites. The position offers a hybrid work schedule with significant travel to client locations, providing a challenging and rewarding experience for professionals with strong networking, cloud, and stakeholder communication skills.

Position Overview for the Network Engineer:

• Leading customer-facing implementations of healthcare software, including planning, architecture, deployment, training, and support.
• Collaborating with clients, internal teams, and stakeholders to customize solutions that fit the client’s environment.
• Troubleshooting complex issues in SQL/Oracle, Windows Server, networking, virtualization, and cloud platforms.
• Traveling approximately 30-40% to client sites for deployment and support activities.
• Contributing to a life-saving product that impacts patient care across the country.

Requirements for the Network Engineer:

• 3+ years experience with SQL and/or Oracle Database Environments, including knowledge of custom SQL queries.
• 5+ years experience with LAN/WAN configuration and support, including firewalls, VLANs, VPNs, and routing.
• 3+ years experience with Windows server administration including IIS, Active Directory, DNS, DHCP, and certificate management.
• Experience with cloud environments such as Azure or AWS.
• Ability to travel 30-40% of the time to client sites for deployment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

The hourly range for this role is $50-$55/hr on W-2. 

#LI- Hybrid

IDR is seeking a Business Systems Manager to join one of our top clients for an opportunity in Nashville. This role involves overseeing the ERP and business applications function, with a major focus on Sage X3. The position combines leadership, technical expertise, and project management within a manufacturing environment to support and enhance the company’s ERP systems.

Position Overview for the Business Systems Manager:

• Lead the day-to-day ERP/business applications operations, primarily focusing on Sage X3.
• Manage and mentor a small ERP team, including a Business Systems Analyst and an ERP Developer.
• Collaborate with business stakeholders to gather requirements, recommend solutions, and implement improvements.
• Oversee ERP upgrades, integrations, and customizations, ensuring system stability and efficiency.
• Support ongoing initiatives such as EDI functions, workflow enhancements, and automation projects.

Requirements for the Business Systems Manager:

• Strong, hands-on Sage X3 ERP experience with at least 6+ years in relevant roles.
• Minimum of 2 years of direct people management experience.
• Led or contributed significantly to ERP projects such as upgrades, implementations, or integrations.
• Experience working directly with business stakeholders to develop technical solutions.
• Knowledge of manufacturing processes, including BOMs, MRP, inventory, and shipping.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Business Process Analyst to join one of our top clients for a hybrid opportunity in Plano, TX. This role supports the company's professional services division, focusing on process documentation, analysis, and continuous improvement within North America. It is an exciting opportunity to work in a dynamic environment, partnering closely with business leaders to optimize processes and streamline delivery.

Position Overview for the Senior Business Analyst:

• Partner directly with the North America lead and the incumbent Senior Business Analyst on process analysis, documentation, and transformation activities.
• Conduct stakeholder interviews and working sessions to document how Professional Services work is currently performed across various departments.
• Gather and review existing process documentation, SOPs, work instructions, and supporting materials.
• Produce comprehensive process documentation packs, including interface specifications, SIPOC, BPMN swimlane models, and procedures.
• Author, validate, and publish standard operating procedures to ensure they are current and reflect actual practices.

Requirements for the Senior Business Analyst:

• 5+ years of experience as a Business Analyst, Senior Business Analyst, or Business Process Analyst.
• Strong experience documenting current-state processes and gathering business requirements across multiple stakeholders.
• Practical BPMN 2.0 modeling experience, including swimlane models with gateways and cross-actor handoffs.
• Experience authoring standard operating procedures, work instructions, or operational documentation.
• Demonstrated ability to facilitate stakeholder interviews, workshops, and process discovery sessions.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Programmer Analyst to join one of our top clients for an opportunity in Lubbock, Texas. This role involves supporting business operations through software development, testing, and maintenance of applications within a collaborative team environment. The organization operates within the technology and higher education sectors, focusing on innovative software solutions and system enhancements.

Position Overview for the Programmer Analyst:

• Develop, test, analyze, and maintain software applications aligned with business requirements.
• Research, design, document, and modify software specifications throughout the production lifecycle.
• Supervise or lead the development of new systems, manage changes to existing systems, and control system interfaces.
• Initiate complex feasibility studies and provide strategic recommendations.
• Collaborate with team members, including junior and experienced developers, to support project goals.

Requirements for the Programmer Analyst:

• Bachelor’s degree in Computer Science, MIS, IT, or a related field.
• 2+ years of relevant full-time paid experience.
• Experience thinking logically through programming challenges and explaining technical concepts clearly.
• Strong business acumen with effective communication skills.
• Nice to Have: Master’s degree in Computer Science, MIS, IT, or a related field.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Loan Operations Support Specialist to join one of our top clients for an opportunity in Lebanon, TN. This role involves providing technical guidance and support within the loan operations sector, ensuring quality assurance, process improvement, and strategic initiative implementation. The organization is a leader in financial services, committed to operational excellence and customer satisfaction.

Position Overview for the Senior Loan Operations Support Specialist

• Provide technical guidance and support to team members, including training, coaching, and mentoring.
• Act as a subject matter expert in loan operations, quality assurance, and process improvements.
• Collaborate across functions to enhance operational efficiency and ensure compliance.
• Lead and participate in audits, reviews, and testing of system enhancements and software updates.
• Develop metrics, reports, and documentation to support quality and regulatory adherence.

Requirements for the Senior Loan Operations Support Specialist:

• High school diploma or GED.
• 7+ years of experience in loan operations or consumer lending.
• Strong knowledge of loan documentation, collateral perfection, and regulatory compliance.
• Proficient with Microsoft Office and relevant software applications.
• Ability to train and develop others, manage multiple projects, and communicate effectively.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a CAPEX Site Materials Senior Category Manager to join one of our top clients for an opportunity in Glenn Mills, PA. This role involves overseeing a significant annual spend, managing procurement strategies for site materials, and collaborating with various stakeholders to optimize supply chain efficiency within an industrial setting.

Position Overview for the CAPEX Site Materials Senior Category Manager:

• Responsible for managing approximately $100 million in annual spend across Capex, MRO, and site process materials for the Americas region.
• Leading a team of Sourcing Specialists and developing category support strategies.
• Collaborating with Business Units, Operations, and Technology to create and evolve productivity plans.
• Negotiating and implementing supply agreements balancing quality, service, risk, and value.
• Conducting quarterly business reviews with key suppliers, addressing performance gaps, and identifying TCO opportunities.

Requirements for the CAPEX Site Materials Senior Category Manager:

• Experience in Capex and procurement within an industrial or manufacturing environment.
• Bachelor's degree in Business, Mechanical Engineering, or Chemical Engineering.
• Minimum of 5 years’ experience in procurement and category management.
• Proven ability to lead diverse, multi-functional teams.
• Strong negotiation, analytical, and stakeholder management skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking an Admin to join one of our top clients for an opportunity in Rancho Mirage. This role involves providing administrative support within a healthcare setting, ensuring smooth office operations, and maintaining effective communication with staff and healthcare professionals. The position is ideal for someone with strong problem-solving skills and experience operating general office equipment.

Position Overview for the Admin:

• Support daily office functions and assist healthcare professionals and staff.
• Operate general office equipment, including computers, printers, scanners, and telephones.
• Develop and maintain physician relationships and coordinate communication.
• Recognize cross-functional relationships with hospital affiliations and other providers.
• Communicate effectively with patients, healthcare professionals, and staff to ensure accurate information exchange.

Requirements for the Admin:

• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to develop and maintain physician relationships; ability to recognize cross functional relationships with hospital affiliations, other physicians
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Problem solving skills to identify issues and formulate effective solutions
• Written and verbal communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a long term contract, Technical Support Analyst to join one of our top clients for a remote opportunity (10-20% travel on East / West Coast). The position requires a professional who can manage tech issues efficiently while maintaining excellent communication with healthcare staff and executives.

Position Overview for the Technical Support Analyst:

• Document and respond to customer requests and technical issues related to hardware, software, and network systems.
• Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service.
• Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware.
• Communicate technical information effectively to non-technical staff, including clinical personnel.
• Ability to work independently, prioritize tasks, and support multiple facilities with travel up to 20% as needed.

Requirements for the Technical Support Analyst:

• 4+ years of applicable IT experience in a large enterprise environment.
• Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
• Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
• Excellent communication skills with the ability to instruct non-technical users.
• Valid driver’s license and reliable transportation, with the ability to travel as required.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.