Hailey Crabill

IDR is seeking a Technical Support Engineer - Service Management to join one of our top clients for a hybrid opportunity in Orlando, FL. This role involves providing technical support within a fast-paced, customer-focused environment, specializing in the ServiceNow platform. You'll be key in troubleshooting complex issues, analyzing code, and delivering excellent service to users across various industries.

Position Overview for the Technical Support Engineer - Service Management:

• Manage and resolve challenging technical issues related to the ServiceNow platform.
• Develop expertise within the support department to enhance issue resolution and customer satisfaction.
• Troubleshoot problems, analyze JavaScript code, and optimize custom solutions.
• Collaborate effectively with customers and internal teams to deliver timely resolutions.
• Support and maintain ServiceNow applications, ensuring smooth operation and performance.

Requirements for the Technical Support Engineer - Service Management:

• Demonstrated ability to troubleshoot difficult technical issues.
• Solid object-oriented programming skills in JavaScript.
• Experience working with dynamic HTML components such as CSS and XHTML.
• Working knowledge of web application stacks and relational databases like MySQL.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a Playtest Operations II to join one of our top clients for an opportunity in Los Angeles, CA. In this role, you’ll own end-to-end participant recruiting operations for playtests and qualitative research studies, partnering closely with researchers and operations stakeholders to deliver high-quality, on-time recruiting outcomes. This is a great fit for someone who enjoys building reliable processes in a fast-paced, consumer technology / gaming environment while maintaining strong standards around privacy, compliance, and participant experience.

Position Overview for the Playtest Operations II:

• Own end-to-end participant recruiting delivery for playtests and qualitative research, from intake alignment through scheduling, confirmations, and show-rate management
• Manage participant communications at scale with clear, consistent outreach and follow-ups
• Partner with researchers to support screener development, sampling approaches, and quota/criteria alignment
• Track recruiting health signals (e.g., no-shows, replacements, cycle time) and drive practical process improvements
• Coordinate with external vendors as needed to ensure execution quality and timeline adherence

Requirements for the Playtest Operations II:

• 3+ years of experience in research operations, user research, participant recruiting, or a closely related role
• Demonstrated ability to independently manage recruiting logistics across multiple concurrent studies
• Strong working knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)
• Experience managing scheduling, attendance tracking, and incentive workflows with high attention to detail
• Ability to operate with discretion and sound judgment when handling sensitive participant data and supporting privacy/compliance standards

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Pay Range: $42 - $54 / hour #LI-Hybrid

IDR is seeking a Contract Specialist to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Contract Specialist:

• Data Entry
• Routing contracts
• Charging City departments for IT services 
• Setting up new accounts
• Creating billing/invoices
• Updating spreadsheets/databases
• Other administrative duties as required  

Required Skills for the Contract Specialist:

• 3+ years working in a Contracts Administrator position
• Prior professional experience handling contracts for clients/vendors for invoicing/billing support
• Professional experience using Microsoft office software especially Excel for procurement processes
• Bachelors or Associates Degree (Preferred)
• Prior experience working with City/Government (Preferred)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-onsite

IDR is seeking a Technical Project Manager to join one of our top clients in New York, NY. This role is perfect for individuals who excel in managing complex technology projects and are eager to contribute to a dynamic and collaborative team environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

This is a mid-level position, ideally for candidates with 5–10 years of experience looking to continue growing their career in IT project/program management. Position Overview/Responsibilities for the Technical Project Manager:

• Oversee comprehensive IT infrastructure and deployment program plans, working with cabling & networking teams for new builds, refreshes, and construction. 
• Lead a team of project managers through all phases of the technology project lifecycle, including scope development, requirements gathering, and project solution design.
• Oversee project schedules using Microsoft Project or similar tools, manage financial budgets, and ensure effective risk and issue management.
• Facilitate change management and provide regular project status updates to stakeholders.
• Proactively identify and address potential roadblocks, implementing contingency plans to maintain project momentum.

Required Skills for Technical Program Manager:

• 5-10 years of experience in technical program/project management, particularly in large organizations.
• Experience coordinating infrastructure deployments across construction, cabling, and networking teams.
• Proven track record of successful project management, with certifications such as PMP, PRINCE2, Agile, or Six Sigma being advantageous.
• Knowledge with ServiceNow Strategic Portfolio Management (SPM), including Project and Portfolio Management (PPM) and Demand Management, is advantageous. 
• Ability to manage projects from initiation to closure, ensuring alignment with organizational goals.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
• Pay rate will be based on experience; up to $140,000. 

#LI-onsite

IDR is seeking a Data Center Service Delivery Manager to join one of our top clients for a remote opportunity with 90-95% travel. This role involves overseeing service delivery operations within a fast-paced technology environment, ensuring high performance and customer satisfaction across all service streams. The company operates in the tech industry and is committed to operational excellence and service improvement.

Position Overview for the Service Delivery Manager:

• Oversee end-to-end service delivery operations, ensuring high performance, reliability, and customer satisfaction across all service streams.
• Own and manage critical incidents, coordinating resolution efforts and leading stakeholder communication and post-incident reviews.
• Develop, implement, and continuously improve service delivery processes, procedures, and operational methodologies.
• Analyze internal and third-party processes to identify optimization opportunities and drive service delivery efficiencies.
• Establish, monitor, and report on service KPIs, using performance data to identify trends, drive improvements, and meet customer expectations.
• Collaborate with cross-functional teams and business leaders to support project success, operational excellence, and alignment with company objectives.

Requirements for the Service Delivery Manager:

• 5+ years of experience supporting, managing, or delivering data center infrastructure projects, including data center buildouts, deployments, or operational environments.
• Experience in the technology and/or manufacturing industry.
• Preferred experience in the VAR / Integrator industry.
• Comfortable with 90-95% travel requirement.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Project Manager II to join one of our top clients for an opportunity in Memphis, TN, Houston, TX or Saline, MI.

Position Overview for the Project Manager II:

• Lead multiple medium-to-large IT, clinical, or business projects from planning through execution, ensuring delivery on time and within budget.
• Manage project scope, resources, risks, documentation, and quality assurance while following established PMO methodologies and standards.
• Partner with business leaders and stakeholders, providing regular project status updates and communicating progress to leadership.
• Provide leadership to cross-functional teams, junior project managers, and external consultants to drive successful project outcomes.

Requirements for the Project Manager II:

• 5+ years of project management experience, preferably supporting IT initiatives.
• 3+ years of information systems experience.
• Bachelor's degree in Business Administration or a related field (or equivalent experience).
• PMP/PMI certification preferred, with strong knowledge of project management methodologies and governance.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking an Epic Beaker Analyst to join one of our top clients for an opportunity in Eagan, Minnesota. This role involves supporting laboratory information systems within an academic medical center environment, focusing on the configuration and optimization of Epic Beaker modules to enhance laboratory operations and clinical workflows.

this is a remote contract based role

Position Overview for the Epic Beaker Analyst:

• Provide consulting and implementation support for Epic Beaker laboratory information systems.
• Configure, optimize, and support Epic Beaker Anatomic Pathology and Clinical Pathology modules.
• Collaborate with laboratory leadership, pathologists, clinicians, and IT teams to ensure system alignment with operational needs and regulatory standards.
• Translate laboratory workflows and requirements into effective Epic Beaker solutions.
• Support high-quality patient care through system configuration and ongoing support.

Requirements for the Epic Beaker Analyst:

• Valid Epic Beaker certification in Anatomic Pathology (AP) and Clinical Pathology (CP).
• Proven experience supporting Epic Beaker in an academic medical center or complex healthcare environment.
• Hands-on experience with Epic Beaker build, configuration, and optimization.
• Strong understanding of clinical pathology and anatomic pathology workflows and laboratory operations.
• Demonstrated ability to translate laboratory business requirements into Epic Beaker solutions.

What's in it for you?

• Competitive compensation package
• Full benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote pay: 85-100/hr W2

IDR is seeking a IT Delivery Lead to join one of our top clients for a remote opportunity. This role involves overseeing the planning, driving, supporting, and implementing strategic technology projects within a global hospitality company's innovative technology team.

Position Overview for the IT Delivery Lead:

• Lead and maintain delivery roadmaps and schedules in collaboration with technology leads, architects, and business partners.
• Establish program cadence to support delivery teams and ensure the timely delivery of capabilities.
• Identify dependencies, risks, and issues across platforms, programs, and projects, then develop mitigation plans.
• Be accountable for risk and issue mitigation, and communicate progress to PMO, leadership, and executive audiences.
• Build positive relationships within the organization and influence peers through knowledge of technology capabilities and delivery capacity.

Requirements for the IT Delivery Lead:

• Bachelor's Degree, or associate degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• 10+ years of professional experience in a technology/product environment
• Six (6) years of product or service delivery experience
• Six (6) years of agile delivery management or agile project management experience
• Four (4) years’ experience working with Waterfall, Agile, Kanban, Change Management Approach, Scrum, and Hybrid approaches

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking an Office 365 Administrator to join one of our top clients for a long-term opportunity in Buckhead.

Position Overview for the Office 365 Administrator:

• Administer, maintain, and optimize the Microsoft 365 environment, including Office 365, Entra ID, Active Directory, and related Microsoft technologies.
• Manage Microsoft licensing assignments, onboarding/offboarding workflows, and ensure accurate license provisioning across the organization.
• Perform hands-on configuration changes, troubleshooting, and Level 2 support to maintain a secure, stable, and efficient Microsoft environment.
• Lead Microsoft-related projects, including solution design, implementation, documentation, and operational handoff to support teams.
• Collaborate with IT leadership, business stakeholders, and vendors to improve Digital Workplace services, governance, security, and operational excellence.

Requirements for the Office 365 Administrator:

• 5+ years of experience administering Microsoft 365/Office 365 in an enterprise environment.
• Hands-on experience with Microsoft 365, Entra ID (Azure AD), Active Directory, and Microsoft licensing administration.
• Experience managing user onboarding/offboarding processes, license provisioning, and identity management.
• Experience leading Microsoft 365 projects, including solution design, implementation, documentation, and operational support.
• Strong troubleshooting skills with experience performing hands-on configuration changes and Level 2 support.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid