Hailey Crabill

IDR is seeking a ForgeRock SME to join one of our top clients for a remote opportunity. In this role, you will serve as a subject matter expert supporting enterprise Identity & Access Management (IAM) initiatives with a strong focus on Customer IAM (CIAM) and B2B identity use cases. You’ll partner with cross-functional security, application, and DevOps teams to strengthen identity architecture, harden configurations, and improve authentication and federation capabilities within a large-scale environment.

Position Overview for the ForgeRock SME:

• Lead hands-on design, configuration, and security assessment efforts across the ForgeRock Identity Platform in CIAM/B2B contexts
• Evaluate platform architecture, authentication journeys, access policies, and integrations to identify security gaps and risks
• Drive remediation and hardening work (configuration changes, access controls, policy updates) to improve overall identity security posture
• Implement and support SSO/MFA and federation patterns (OAuth 2.0, OIDC, SAML) and related enterprise integrations
• Collaborate with stakeholders to communicate findings, technical risks, and progress through delivery

Requirements for the ForgeRock SME:

• Hands-on experience implementing and securing ForgeRock Identity Platform solutions (CIAM and/or B2B)
• Strong expertise with ForgeRock AM, IDM, and Directory Services (DS), including configuration review and remediation
• Experience delivering authentication and federation solutions using SSO, MFA, OAuth 2.0, OpenID Connect (OIDC), and SAML
• Proficiency with scripting/customization and integrations (e.g., Java, JavaScript, Groovy, REST APIs)
• Ability to troubleshoot deployments and work effectively within Agile/DevOps teams (including CI/CD practices)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Englewood, CO. This role supports end users by troubleshooting hardware, software, and connectivity issues while serving as an escalation point for more complex tickets. You’ll join a large, fast-paced enterprise environment (example: medical device / healthcare manufacturing) focused on reliable, secure, and customer-focused IT support.

Position Overview for the Service Desk Analyst:

• Provide Tier 2-style service desk support, resolving escalated incidents and service requests across end-user technology.
• Troubleshoot and support Windows and macOS devices, common peripherals, and basic network connectivity/VPN issues.
• Administer and support user access and productivity platforms (e.g., Active Directory and Microsoft 365) following security and compliance standards.
• Document work thoroughly in an ITSM platform and partner with infrastructure/security teams to drive timely resolution.

Requirements for the Service Desk Analyst:

• 3+ years of experience in an IT support, helpdesk, or service desk environment supporting end users in an enterprise setting
• Hands-on experience working in an ITSM/ticketing tool (e.g., ServiceNow, Jira Service Management, Freshservice/FreshDesk, ServiceDesk Plus, or similar)
• Strong troubleshooting skills across Windows, macOS, Microsoft 365, and common end-user hardware/peripherals
• Working knowledge of Active Directory concepts (accounts, groups, permissions) and basic security best practices
• Solid understanding of networking fundamentals (TCP/IP, LAN/Wi-Fi, VPN) with clear documentation and customer communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite 

IDR is seeking a Administrative Assistant to join one of our top clients for an opportunity in Rochester, NY. In this role, you will provide onsite administrative and office services support, helping keep daily operations running smoothly while delivering excellent customer service to employees, visitors, and vendors. This is a great opportunity to join a fast-paced, professional services environment where organization, communication, and follow-through are highly valued.

Position Overview for the Administrative Assistant:

• Serve as the primary onsite point of contact for office services, supporting employees and visitors throughout the workday
• Coordinate front-desk coverage, mail handling, phone support, and day-to-day administrative requests
• Manage office supply inventory, ordering, and general workplace organization
• Support meeting logistics including room scheduling, setup, and basic coordination for events or onsite needs
• Partner with vendors and internal stakeholders to help address routine facilities and workplace service requests

Requirements for the Administrative Assistant:

• Prior experience in office administration, workplace services, facilities coordination, or general office support
• Strong customer service skills with the ability to interact professionally with employees, visitors, and vendors
• Proven ability to manage multiple requests, prioritize effectively, and work independently in an onsite setting
• Excellent communication, organizational, and attention-to-detail skills
• Comfort with basic office technology (phones, printers, conference room equipment) and troubleshooting common issues

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

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#LI-Onsite

IDR is seeking a Epic Clin Doc Analyst to join one of our top clients in Raleigh, NC (remote) as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

Position Overview for the Epic Clin Doc Analyst:

• Epic Clinical Documentation (ClinDoc) Analyst to build, maintain and improve ClinDoc tools in 13 state-operated healthcare facilities.

  The goal is documentation workflows that are accurate, efficient and compliant with regulations. These workflows cover nursing, therapies (PT/OT/SLP/Rehab), behavioral health and long-term care. The contractor will also take part in an on-call rotation and give urgent after-hours support to keep patient care running and fix critical issues quickly.

Required Skills for the Epic Clin Doc Analyst:

• Active Epic ClinDoc certification
• 7+ years Epic implementation or operations support experience
• 7+ years strong understanding of clinical documentation practices in healthcare settings
• 7+ years analyzing workflow needs and translating them into Epic configuration

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Remote

IDR is seeking a .NET Developer to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

Position Overview for the .NET Developer:

• Our Client needs a .NET Core/Breeze developer to add functionality to an existing .NET Core website hosted on Windows Server 2022 in IIS. The application was recently rewritten from AngularJS to .NET Core. Several large enhancements are now needed to support and enhance the HIV program.

  The enhancements call for a wide range of skills, including SAML SSO, integrating MSSQL database DDL changes, pagination with additional filtering on variables, virtualization, and view history on recently accessed items.

  Beyond .NET Core and Visual Studio programming, the position also wants Linux and Windows Server administration and a good working knowledge of virtualization and cloud containerization.

Required Skills for the .NET Developer:

• 3+ years .NET Core development
• 1+ year Breeze
• 3+ years MSSQL
• 3+ years IIS
• 3+ years Windows Server Administration
• 3+ years Visual Studio

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Onsite

IDR is seeking a IT Governance & Disaster Recovery Analyst to join one of our top clients for an opportunity in Memphis, TN. This role supports an organization focused on IT risk management, governance, and business continuity within a dynamic, industry-leading environment. The position involves collaborating across teams to strengthen disaster recovery efforts, implement audit findings, and facilitate tabletop exercises.

Position Overview for the IT Governance & Disaster Recovery Analyst:

• Collaborate across divisional teams to enhance governance and disaster recovery initiatives.
• Support the execution of IT risk management programs, including audits and remediation plans.
• Facilitate tabletop exercises for SaaS and On-Prem products, creating realistic scenarios.
• Assist in the integration of new program enhancements while promoting best practices.
• Partner with product owners and engineering teams to ensure effective governance and recovery processes.

Requirements for the IT Governance & Disaster Recovery Analyst:

• At least 3 years of experience in a Business Continuity/Disaster Recovery or audit role.
• Candidate has a broad understanding of COBIT processes.
• Experience collaborating on creating scenarios and plans for tabletop exercises.
• Facilitation experience around tabletop exercises required.
• Understanding how to conduct a review of governance, collaborate on recommendations, track and keep projects moving.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ. This role involves providing exceptional customer support in a fast-paced environment within a company known for its focus on client satisfaction and operational excellence.

Position Overview for the Customer Service Representative:

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.
• Support the company’s commitment to delivering quality customer service and satisfaction.

Requirements for the Customer Service Representative:

• High school diploma or GED preferred.
• 2 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Techno/Functional Analyst to join one of our top clients for an opportunity in Nashville, Tennessee. This role offers an exciting chance to work within the utilities industry on a contract basis, supporting critical SAP systems and configurations for end clients. You will play a key part in bridging technical and functional SAP requirements to ensure operational excellence.

Position Overview for the Techno/Functional Analyst:

• Responsible for functional and technical SAP configuration and development, especially focusing on SAP Mini Master and HR modules.
• Collaborate with stakeholders to gather requirements, design solutions, and ensure seamless system integration.
• Utilize ABAP development skills to support system customization and troubleshooting.
• Support end-user training and documentation efforts to optimize SAP usage within the organization.
• Work closely with technical teams and functional leads to deliver impactful SAP solutions aligned with business needs.

Requirements for the Techno/Functional Analyst:

• 6+ years of SAP experience, with a strong focus on SAP Mini Master configuration and HR modules.
• Proven ABAP technical and development capabilities.
• Significant functional SAP experience, especially related to HR mini master and HR functional areas.
• Excellent communication skills to liaise between technical teams and business users.
• Ability to work independently and efficiently in a remote environment with minimal supervision.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Software Developer to join one of our top clients for a remote opportunity. In this role, you’ll help design, build, and support data-driven solutions with a focus on advanced SQL development and workflow orchestration. Join a team within a large enterprise environment where reliability, automation, and scalable engineering practices are key to supporting critical business initiatives in the hospitality/travel industry.

Position Overview for the Software Developer:

• Develop, optimize, and maintain complex SQL queries and data pipelines to support enterprise reporting and analytics needs
• Build and support workflow orchestration using Apache Airflow, including scheduling, monitoring, and failure handling
• Create automation and utilities using Python and Unix scripting to improve data operations and platform reliability
• Collaborate with cross-functional stakeholders to translate requirements into scalable technical solutions

Requirements for the Software Developer:

• 6+ years of professional software development experience in enterprise environments
• Advanced SQL skills, including performance tuning and complex query development
• Intermediate-to-strong Python proficiency for data engineering and automation use cases
• Intermediate-to-strong Unix/Linux scripting proficiency
• Intermediate-to-strong Apache Airflow experience (DAG development, scheduling, troubleshooting)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.