Hailey Crabill

Client Support Specialist IDR’s largest client is looking for an IT support Specialist to join their team in the Atlanta area! This is a hybrid role after 90 days.   Responsibilities of the Client Support Specialist:

• Provide technical support to end users within the organization
• Test emerging new technologies and train end users on these technologies
• Working hands on with network troubleshooting and issue resolution
• Implement best practices for IT service management
• Diagnose and resolve software and hardware issues

Required Skills/Experience of the Client Support Specialist:

• 5+ years’ experience with hands on technical support
• Extensive experience providing trouble shooting skills remotely, in person, and via the phone
• Strong experience with MS Intune and SCCM
• Proficiency with ServiceNow
• Work within an SLA driven incident management workflow
• Experience troubleshooting hardware, software, and peripheral equipment

  What’s In It for You?

• Join a flexible, friendly, laid back work environment
• Enjoy extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability
• Advance your career by joining an organization that believes in promoting from within

IDR is seeking a Case Management Assistant to join one of our top clients. This position is an excellent opportunity for individuals with a background in healthcare or care coordination, looking to contribute to a dynamic team in a fast-paced environment. If you are seeking an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Case Management Assistant:

• Collaborate with Case Managers and Social Workers to assess patient needs and develop discharge plans
• Ensure all necessary referrals, authorizations, and transportation arrangements are completed
• Maintain accurate and timely documentation in the electronic medical record 
• Manage clerical tasks such as copying, faxing, scanning, and data entry
• Participate in daily team huddles and department meetings to share knowledge and resolve issues

Required Skills for Case Management Assistant:

• Position is remote, but candidate must live in Oregon 
• health insurance 
• Strong oral and written communication skills
• Ability to work independently with minimal supervision
• Intermediate PC skills, including word processing and data entry
• Exceptional time management and problem-solving skills

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

 

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Strategic Sourcing Manager experienced in leading IT Procurement efforts for Fintech organizations! The Commodity Manager's primary duties include strategic sourcing, contract lifecycle management, and compliance/governance. They will guide the selection, development, and management of Strategic Suppliers to meet commodity cost and performance goals, with emphasis placed on ability to identify cost targets for relevant technology and product roadmaps. Interested in joining this global tech company? APPLY NOW! Position Overview: The Commodity Manager's primary duties include strategic sourcing, contract lifecycle management, and compliance/governance. They will guide the selection, development, and management of Strategic Suppliers to meet commodity cost and performance goals, with emphasis placed on ability to identify cost targets for relevant technology and product roadmaps. Additional Duties Include:

• Understand & monitor current commodity market conditions/trends, developing technologies, supplier capacity/ capability, product knowledge, customer requirements and supply/demand challenges.
• Maintain in-depth knowledge of NCR's Atleo's procedures, processes and policies, especially the sourcing policy and contracts policy.
• Implements a rigorous and disciplined process for managing the supply base including leading periodic reviews, monitoring and managing supplier performance (quality, cost, delivery, technology, service, and leadership), managing supplier relationships, performing root cause analysis and resolution, developing and monitoring supplier improvement plans, and collaborating with engineering to align technology roadmaps.
• Leads negotiation and completion of contracts with global strategic and preferred suppliers to maximize benefits across NCR Atleo's.
• Establishes a strong network and fosters collaboration with customers, suppliers, key stakeholders, and commodity team members.
• Develops and implements spend management strategies including supplier assessments and rationalization, negotiation for best total cost of ownership, make vs. buy analyses, cycle time improvements, security of supply, supplier diversity, continuous improvement, EDI, and procurement/IT/engineering collaboration

Top Skills:

• 5+ years' experience in Procurement or Strategic Sourcing - Specifically supporting IT Divisions 
• 3+ years; experience within indirect category management; Strong understanding of IT & Software licensing contracts, SOWs, POs, 
• Experience handling contract lifecycle management - Handling direct source-to-contract as a sourcing manager or as a business unit manager
• Experience within Fintech industry
• Must have a Bachelors Degree 

Nice to Have Skills:

• Experience facilitating bilateral master agreements & managing IT and software contracts

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IT Architect (Remote, Contract Position)

IDR is seeking an experienced IT Architect to join one of our top healthcare clients. This remote, contract role offers the opportunity to contribute to the development of a next-generation healthcare technology suite — Care Team Navigator — leveraging cutting-edge AI and machine learning to enhance clinical decision-making and care delivery. If you’re passionate about designing scalable, innovative technical solutions in healthcare, apply today!

Position Overview / Responsibilities for the IT Architect:

• Work on a 12-month contract to design and implement comprehensive technical solutions for the Care Team Navigator platform.

• Architect distributed software systems with n-tier architectures to meet business and technical requirements.

• Develop expert-level solutions using technologies like Python, Node, Java, or .Net for backend services.

• Lead and collaborate on frontend development utilizing ReactJS, JavaScript, HTML/CSS.

• Design and implement operational integrations for performance monitoring, reporting, and system optimizations.

• Oversee cloud-based deployments and ensure solutions are scalable and efficient.

• Work with cross-functional teams to create an AI-driven, virtual care team assistant that improves healthcare delivery and clinical decision-making.

• Align with industry best practices, ensuring the architecture is robust and future-proof.

Required Skills for IT Architect:

• 5+ years of experience building distributed software systems using n-tier architecture.

• Strong technical leadership and architectural experience, including 3+ years of demonstrated leadership roles.

• Expert-level experience with one backend technology (Python, Node, Java, or .Net) and proficiency across the stack (ReactJS, JavaScript, HTML/CSS).

• Proven experience with cloud-based environments and deployment (AWS, Azure, or GCP).

• Experience integrating reporting, performance monitoring, and operational tools.

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

• Excellent problem-solving, leadership, and communication skills with a passion for designing impactful solutions.

Project Vision: Care Team Navigator

The Care Team Navigator is an AI-powered, virtual care team assistant designed to:

• Deliver proactive, predictive care support to healthcare providers.

• Reduce cognitive burden by providing aggregated, intuitive clinical views across care teams.

• Use machine learning to enhance clinical decision-making and dynamic coordination of care.

• Seamlessly connect care teams with the right information at the right time, across multiple platforms and devices.

What’s in it for you?

• Competitive compensation package

• Full benefits: Medical, Vision, Dental, and more!

• Opportunity to work on cutting-edge AI healthcare technology

• Collaborative, mission-driven work culture

Why IDR?

• 25+ years of proven industry experience across 4 major markets

• Employee Stock Ownership Program (ESOP)

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years running

Compensation Details:

80-85/hr

IDR is seeking a Software Engineer – UiPath RPA to join one of our top healthcare clients. This remote, 12-month contract offers the opportunity to work on cutting-edge automation systems using UiPath, Document Understanding, and Agentic AI to drive innovation and efficiency in enterprise operations. If you're passionate about intelligent automation and looking to join a purpose-driven team at a world-class organization, apply today! Position Overview / Responsibilities for the Software Engineer – UiPath:

• Design, develop, test, and deploy RPA solutions using UiPath Studio and UiPath Orchestrator.

• Build intelligent automations using UiPath Document Understanding and Agentic AI capabilities.

• Collaborate with solution architects, analysts, and engineering teams to implement high-quality automation solutions.

• Integrate automation workflows with APIs, databases, and enterprise systems.

• Implement robust error handling and performance optimization strategies.

• Provide production support, bug fixes, and continuous improvements for existing automations.

Required Skills for Software Engineer – UiPath:

• 5+ years of experience in automation design, architecture, and development.

• Strong hands-on experience with UiPath for building scalable automation workflows.

• Experience with UiPath Document Understanding and/or Agentic AI features.

• Proven background integrating automations with systems using APIs, web services, or databases.

• Bachelor's Degree in Computer Science, Engineering, or related field.

• Excellent communication, troubleshooting, and collaboration skills.

• Experience working in Agile environments and documenting automation designs.

Preferred Skills:

• UiPath Certification (e.g., Advanced RPA Developer).

• Experience designing automations in healthcare environments.

• Familiarity with low-code/no-code platforms and AI-driven automation tools.

What’s in it for you?

• Competitive compensation package

• Full benefits: Medical, Vision, Dental, and more!

• Opportunity to work with a globally recognized healthcare leader

• Close-knit and collaborative team culture

Why IDR?

• 25+ years of proven industry experience across 4 major markets

• Employee Stock Ownership Program (ESOP)

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years running

Compensation Details:

• 60/hr