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Amy Higgins

Stivers
4.80
from 96 reviews
93% highly recommended

Recommend
Jobs
Human Resources Admin 809821
Naperville, IL, United States
TEMP
  • TERMS: temp
  • START DATE: 5/20/24
  • END DATE: 8/30/24
  • PAY RATE: $20.0 /HR
Our client in the Naperville area is looking for a Human Resources admin to start as soon as possible. This is an exciting temp to hire opportunity allowing you to get your foot in the door at a great organization with potential of turning it into a long-term career.  A candidate with some payroll processing and benefits experience will be an ideal candidate.   Responsibilities
  • Handle bi-weekly payroll 
  • Provide administrative and clerical support
  • Handle time and attendance for 200+ employees
  • Process merit increases, new hire paperwork, terminations and send out employee communication relating to benefits/payroll to staff.
Experience: Previous experience with payroll, benefits, and other areas of HR.  May assist and provide support in other areas of HR Qualifications Great customer service skills with attention to detail and accuracy required   Exp: min 3-years’ experience Systems: Experience with various HRIS systems a plus Systems we use: Tyler Munis, BambooHR, NOVAtime and Kronos UKG Pay rate:  $20/hr #SSO   

Member Support Representative 809147
Oak Brook, IL, United States
TEMP
  • TERMS: temp
  • START DATE: 6/3/24
  • END DATE: 10/31/24
  • PAY RATE: $23.0 /HR

We have an excellent hybrid (2 days home/3 in office) member services opportunity available with our non-profit client in the Oak Brook area. The Member Support Representative researches and responds to member questions, complaints, concerns and issues via chat, e-mail, telephone, or web ticket relating to using and/or gaining access to the association’s website. They also respond to questions or issues related to the programs administered by the Member Service Center to ensure a high quality experience. 

Responsibilities- 

  • Provide excellent customer service while helping users via phone calls, chat and ticketing software to use our software
  • Respond to and resolve member issues pertaining to our websites and explain step by step technical troubleshooting solutions related to our software
  • Effectively communicate with users while documenting conversations, exchanges, or sessions into Zendesk ticketing software.
  • Draft and/or produce association manuals, user guides, FAQ sheets and standard template responses to common e-mail or written correspondence from members
  • Respond to member issues or questions pertaining to programs administered by the Member Service Center
  • Perform a variety of data management and data entry functions, including reviewing and analyzing data for accuracy and prioritization
  •  
Requirement-
  • High School diploma or equivalent
  • A minimum of one year in a customer service role
  • One to two years of technical customer service (preferred)
  • Experience with high volume of work and ability to meet deadlines
  • Demonstrated aptitude for troubleshooting browser, Android or mobile software issue
  • Conflict resolution, negotiation, and de-escalation skills
Pay Rate- $23/hr #SSO