Keely DeWit

Applications & Help Desk Support Specialist

IDR is seeking a dedicated and empathetic Applications/Help Desk Support Specialist to join one of our top clients in the legal sector. This role is perfect for someone who thrives in a dynamic environment, is quick to learn, and has a positive attitude towards training and development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Applications & Help Desk Support Specialist:

• Act as the primary point of contact for incoming IT requests and manage ticket triage

• Design, develop, and implement end-user device solutions tailored to our client's needs

• Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions

• Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)

• Collaborate with all IT teams and end users to support effective, reliable, and secure end user device solutions

   

Required Skills for the Applications & Help Desk Support Specialist:

• Minimum of 3 years experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role

• Experience in desktop support roles in a Windows environment

• Familiarity with Microsoft Office 365 and Audio Visual systems

• Experience working with document management systems such as Laserfiche

• Hands-on experience working with ticketing systems

• Strong analytical skills and process improvement abilities

   

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

   

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Technical Writer to join one of our top clients in Lawrenceville, GA. This role involves crafting comprehensive technical documentation to support the development and use of our client's computing systems. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

• Collaborate with end users to define business procedures and create technical documentation for hardware and software.
• Plan, design, research, write, and edit a variety of documents, including user guides, manuals, technical specifications, and training materials.
• Establish and maintain documentation standards to ensure accuracy and consistency across all materials.
• Engage with multiple teams to understand specific products and provide necessary training

• Minimum of 2 years of professional experience in technical writing, with a preference for 4 years.
• Degree in English, Communications, Journalism, or a related field.
• Proficiency in documenting IT software and systems.
• Experience with Microsoft Office Suite, including Teams, PowerPoint, Word, and Excel.
• Strong communication skills and the ability to work directly with end users and cross-functional teams.

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row