Natalie Inchiosa

IDR is seeking a skilled Business Account Representative to analyze customer inquiries to determine the best course of action for one-call resolution while managing team and individual productivity goals and maintaining the highest level of customer service. If you're looking for an opportunity to work for a rapidly growing large enterprise company in Pittsburgh, PA - APPLY TODAY! Responsibilities:

• Interact with customers via phone and e-mail in a professional and expedient manner by thoroughly analyzing and resolving inquiries and/or providing comprehensive responses accordingly.
• Ensure the timely resolution of all customer requests by identifying the cross-functional remediation necessary while achieving the pre-established service level time frames. Cross-functional requests may include but is not limited to remittance inquiries, billing inquiries, pricing and/or renewal inquiries.
• Analyze and reconcile customer accounts with respect to provision of service, billing and payment, and utility related information. Escalate issues as appropriate.
• Perform customer surveys for measurement of interaction quality and Net Promoter Score.
• Prepare and explain ad hoc excel-based reports for customers, brokers and internal functional teams regarding billing, payment and account balance activity.
• Perform basic financial analysis to determine amounts required for refunds, credits and lost savings requests; Prepare summarized reports required for approval of financial adjustments
• Track and maintain interaction data for analysis of customer trends by updating  customer management systems.
• Ensure customers understand contract provisions by having a comprehensive understanding of products and services, and the end-to-end customer lifecycle.  

Top Skills:

• 1 - 2 years of customer service experience in the energy industry, billing, or collections
• Strong analytical abilities and problem-solving skills
• Proficiency in Microsoft Office products including Word, Excel and Power Point
• Ability to analyze information, solve problems and make quick, fact-based decisions
• Ability to quickly gain proficiency in multiple systems which support service for customers

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Remote

IDR is seeking a Payroll Specialist to join one of our top clients in a remote capacity. This role is perfect for individuals who are passionate about payroll processes and eager to contribute to a dynamic and supportive team. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Payroll Specialist:

• Manage payroll operations, ensuring accuracy and compliance with all relevant regulations.

• Collaborate with team members to address payroll discrepancies, including garnishments and overpayments across all 50 states.

• Utilize Excel for data analysis and report generation to support payroll functions.

• Engage with various payroll systems, including Oracle and ADP SmartCompliance, to streamline processes.

• Contract position through the end of January, with potential for extension.

Required Skills for Payroll Specialist:

• Associate Degree or a minimum of 2 years of experience in payroll, benefits, tax, or accounting.

• Proficiency in Excel, with strong analytical and problem-solving abilities.

• Excellent customer service skills and a team-oriented mindset.

• Familiarity with UKG, CPP or FPC certification, and previous report writing experience is preferred.

• Experience with Oracle and ADP SmartCompliance is strongly preferred.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  #LI-Remote  

We're seeking a Facilities Manager for one of our top clients in Houston, TX! You will manage the relationship with the property management group and facilities technician to ensure all work is completed in accordance with facilities key metrics. If you're interested, APPLY TODAY! Responsibilities:

• The Facilities Manager for the Houston Headquarters will report to the Regional Facilities Manager
• Manage relationship with Property Management group and Facilities technician to ensure all work is completed in accordance with Facilities key metrics.
• Help Regional Facilities Manager with Real Estate assets for assigned region, which includes all facilities located in Texas apart from power plants.
• Gather information and create reports that clearly communicate Safety incidents, Work order Completion, and ongoing projects for all of the North American Facilities.
• Track and ensure operation of all building systems and operations.
• Perform regular inspections and maintenance on mechanical and building systems.
• Assist with maintenance activity performed by staff such as HVAC adjustment and minor repairs to other building related systems.
• Assist with projects that will include repairs, equipment upgrades, refits, and a comprehensive preventive maintenance program for all equipment & systems.
• Ensure all systems exceed operational standards as well as meet local, state and Federal requirements.
• Manage and maintain the brands with regards to landscape, cosmetic appeal, and building cleanliness.
• Maintain familiarity with building codes, and manage/work with external vendors.
• Manage vendor relations with all facilities related vendor in assigned region.
• Some travel required to locations within your region.
• Must be able to pass a Federal Background Check for access to Trade Floor.
• Perform other duties as assigned.

Top Skills:

• Demonstrated ability to communicate clearly and compellingly with senior business executives
• “Owner’s” attitude, including a willingness to tackle problems through to solutions and an ability to work both independently and across functions
• Ability to learn from and adjusted based on ENPS feedback
• Computer/Software Skill – Posses Strong skills and proficiency with personal computers and business application software including Microsoft Office (Outlook, Teams, Work, Excel, Power Point), CMMS software, and Accounts Payable systems

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Onsite

We’re looking for a Business Systems Analyst to join our product team and help turn business needs into clear, actionable requirements for UI/UX and development teams. The ideal candidate has experience working in Agile environments, writing detailed user stories, and collaborating with designers, developers, and product managers to deliver high-quality digital features.

Key Responsibilities:

• Break down high-level features into detailed user stories and technical requirements

• Collaborate with UI/UX and accessibility teams to define application workflows

• Lead or support Agile ceremonies (e.g., grooming, sprint planning, demos)

• Reference Swagger to ensure requirements align with REST API capabilities

• Write release notes, create solution diagrams, and support end-to-end delivery

Must-Have Skills:

• 3–5 years of experience in Agile product delivery and writing UI/UX requirements

• Experience with Scrum ceremonies and backlog management

• Proficiency with Jira and REST API tools (Swagger)

• Strong communication skills and ability to manage multiple initiatives

• Experience working directly with UI/UX and accessibility teams

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

  #LI-Hybrid

IDR is seeking a skilled Senior Risk Assurance Analyst to be responsible for evaluating the security posture, security compliance, privacy, and security maturity of third parties and identify any potential security risks that would require remediation. If you're looking for an opportunity to work for a rapidly growing large enterprise company in Lehi, UT - APPLY TODAY! Responsibilities:

• Performing vendor security assessments of third-party vendor to evaluate their security maturity and identify any potential deficiencies
• Identify and reduce potential security risks during the security risk assessment
• Provide continuous third-party monitoring for potential vulnerabilities, security breaches, and/or security trends
• Analyze security attestations, audit reports, questionnaires, and memos to evaluate their security maturity and identify any potential deficiencies
• Maintain adequate documentation of the vendor security assessment to ensure the business is aware of any potential security risk(s) and required remediation
• Support and maintain key program metrics and risk reporting for management
• Work in partnership with various internal team members and business partners to ensure a fluid vendor onboarding experience

Skills:

• Familiarity with common security control frameworks
• Ability to identify, evaluate, document, and communicate third-party security deficiencies
• Foster lasting partnerships with diverse teams across the organization
• Communicating the importance of the program, third-party security risks, and the impact on the organization
• Strong writing and documentation abilities

Top Skills:

• 1-4 years of experience in risk assessments, security assurance, IT operations, or IT audit control testing
• 1-4 years of experience working with the NIST Cybersecurity Framework (CSF)
• Technical knowledge of current enterprise information technology tools and solutions
• 2+ years project management and process improvement experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Remote  

IDR is seeking a .NET Developer to join one of our top clients in Denver, Colorado. This role involves working on an exciting project to convert ASP.NET Web Forms to .NET 8/9 with a React front-end. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the .NET Developer:

• Collaborate with our client's team to convert existing ASP.NET Web Forms to the latest .NET framework with a React front-end. • Utilize your expertise in full-stack .NET development to enhance and maintain web services. • Engage in the software development life cycle, including design, development, testing, and integration. • Work remotely, but must reside within the state of Colorado. • Contract duration from October 2025 to June 2027.

Required Skills for .NET Developer:

• Minimum of 5 years of experience in full-stack .NET development, including C#, Entity Framework, and SQL. • At least 3 years of experience with React or other modern front-end frameworks such as Angular 2+, Vue, or Svelte. • Proficiency in Azure DevOps with GIT/TFSC or equivalent. • Strong understanding of application design and development within an SDLC framework. • Experience with Agile methodologies and collaborative team environments.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row pay transparency: 50-55/hr based on experiece

IDR is seeking a Desktop Administrator to join one of our top clients in Gallatin, TN. This role is an exciting opportunity for a tech-savvy professional to provide essential support to our client's corporate users. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Desktop Administrator: Provide daily technical support to corporate users, ensuring seamless operation of PC/Desktop workstations, laptops, and peripherals. Manage and maintain asset inventory, ensuring accurate documentation and process adherence. Utilize a ticketing system to track and resolve technical issues, prioritizing based on user needs. Administer cloud-based licenses and manage building access key cards. Support video conferencing equipment and attend regular Information Systems Staff Meetings.

Required Skills for Desktop Administrator: Minimum of two years of experience in a technical support role, with a strong understanding of Microsoft desktop applications and operating systems. Proficiency in managing PC/Desktop and LAN environments, with experience in phone systems and components. Strong analytical and interpersonal skills, with the ability to manage multiple assignments concurrently. Proven troubleshooting skills and a positive, team-oriented attitude. Experience in a fast-paced environment with multiple users is preferred.

What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#Li-onsite

Sr. Maintenance Reliability Manager

 

IDR is seeking a Sr. Maintenance Reliability Manager to join one of our top clients in Carrollton, GA. This role is perfect for a proactive, energetic, and people-oriented professional with a strong background in manufacturing. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the Sr. Maintenance Reliability Manager:

 

• Team Leadership: Manage and mentor a large team, providing training and development to foster a proactive, process-driven culture.
• Maintenance Optimization: Lead preventive and predictive maintenance initiatives to minimize downtime, using CMMS tools like SAP PM for efficient scheduling and operations.
• Problem-Solving & Continuous Improvement: Drive root cause analysis and continuous improvement efforts, transitioning the team from a reactive to a proactive maintenance culture.
• Safety & Compliance: Uphold and promote safety standards, ensuring adherence to all operational procedures and policies.
• Strategic Alignment & Performance: Develop KPIs, collaborate with plant leadership to align maintenance strategies with operational goals, and ensure team success through effective organizational development.

 

Required Skills for Sr. Maintenance Reliability Manager:

 

• Education: Bachelor’s degree in Engineering or a related technical field (preferred).
• Experience: At least 10 years of experience in maintenance or reliability roles within continuous manufacturing environments (such as paper mills, steel mills).
• Technical Expertise: Deep knowledge of CMMS systems (SAP PM preferred), preventive and predictive maintenance practices, and asset management principles. CRMP certification is a plus.
• Leadership: Proven track record in managing large teams in high-pressure, fast-paced environments. Skilled in motivating, developing, and holding team members accountable.
• Problem-Solving: Strong ability in root cause analysis, driving organizational development, and implementing strategic initiatives to improve performance.