Allison Jones

IDR is seeking a NICE CXone Support Engineer to join one of our top clients for an opportunity in Knoxville, Tennessee. This role is ideal for professionals with basic to mid-level knowledge of NICE CXone, focusing on support, configuration, and administration within a healthcare environment. The position involves managing auto attendants and providing Level 2 support for NICE CXone configuration and policy management.

Position Overview for the NICE CXone Support Engineer:

• Manage and configure auto attendants in NICE CXone.
• Provide Level 2 support for NICE CXone environment issues.
• Perform configuration management and policy administration tasks.
• Support troubleshooting and resolution of environment issues.
• Collaborate with team members to ensure smooth system operations.

Requirements for the NICE CXone Support Engineer:

• Basic to mid-level knowledge of NICE CXone.
• Experience supporting NICE CXone environments and troubleshooting Level 2 issues.
• Familiarity with configuration management and policy administration within NICE CXone.
• Ability to work onsite in Knoxville, Tennessee, or in a hybrid schedule.
• Strong communication skills and attention to detail.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Epic Application Coordinator - Healthy Planet to join one of our top clients for a fully remote opportunity. This role supports a healthcare IT team focused on the Epic Healthy Planet module, emphasizing system build, optimization, and ongoing support to enhance population health initiatives within a hospital or health system setting.

Position Overview for the Epic Application Coordinator - Healthy Planet:

• Support the design, build, configuration, and maintenance of the Epic Healthy Planet module.
• Collaborate with clinical, operational, and technical teams to implement population health initiatives.
• Troubleshoot system issues and provide ongoing production support.
• Analyze workflows and recommend system improvements to optimize performance.
• Participate in testing, upgrades, and system enhancements to ensure system integrity.

Requirements for the Epic Application Coordinator - Healthy Planet:

• Active Epic Healthy Planet Certification (REQUIRED), current and in good standing.
• 3–5+ years of hands-on Epic build experience specific to Healthy Planet.
• Proven experience supporting population health, care management, or value-based care workflows.
• Experience with system configuration, upgrades, testing, and issue resolution within Epic.
• Ability to translate clinical and business requirements into technical solutions, working effectively in a fast-paced healthcare environment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a 2nd Shift Test Technician to join one of our top clients for an opportunity in Suwanee, Georgia. This role is ideal for individuals with a background in HVAC installation and repair, focusing on laboratory testing of HVAC products within a manufacturing or engineering environment. The company specializes in developing and testing commercial and residential HVAC equipment, emphasizing stability and regular hours without on-call requirements.

Position Overview for the Test Technician:

• Conduct laboratory tests on commercial and residential HVAC products to support product engineering.
• Prepare and modify testing equipment and units as directed by the engineering team.
• Use mechanical, electrical, and troubleshooting skills to set up and maintain testing chambers and related equipment.
• Perform refrigerant charging, recovery, and troubleshooting to ensure testing accuracy.
• Maintain documentation of testing activities and ensure equipment functionality and safety.

Requirements for the Test Technician:

• High school diploma or equivalent required.
• At least 1 year of technical school or other post-secondary training required.
• 1+ years of HVAC installation and repair experience required.
• Brazing skills required.
• EPA Section 608 refrigerant handling certification required.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a IT Systems Specialist III to join an on-site opportunity in Franklin, TN. This role focuses on supporting cloud infrastructure, virtualization, and system automation within a dynamic infrastructure engineering team. The company operates within the technology and systems management industry, committed to maintaining cutting-edge infrastructure solutions.

Position Overview for the IT Systems Specialist III:

• Responsible for designing, supporting, and automating cloud infrastructure in Azure and/or AWS environments.
• Support production environments, ensuring disaster recovery and business continuity strategies are implemented effectively.
• Collaborate with other technical teams to review infrastructure changes and create detailed deployment documentation.
• Develop automation scripts and tools using PowerShell, Ansible, or similar technologies to improve operational efficiency.
• Maintain up-to-date knowledge of information systems technology and share best practices across the organization.

Requirements for the IT Systems Specialist III:

• At least 7 years of related experience or a Bachelor’s degree in IT systems.
• Strong knowledge and administration of message collaboration systems including Exchange and O365.
• Minimum of 5 years of experience managing Windows Server 2012/2016/2019 and Linux OS.
• Proven scripting expertise leveraging PowerShell or Ansible.
• Hands-on experience administering VMWare ESX (6.0/6.5/6.7/7.0).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a DIRECT HIRE Senior Manager of Tax to join one of our top clients for an opportunity in Nashville, Tennessee. 

This position offers a unique opportunity to lead tax compliance, planning, and audit activities within a large, multinational organization in the logistics and transportation industry. The Senior Manager of Tax will play a key role in managing domestic and international tax operations, supporting strategic initiatives, and ensuring compliance with tax laws.

Position Overview for the Senior Manager of Tax:

• Manage and own income tax compliance related to domestic and foreign operations, including preparing returns and estimated payments
• Oversee quarterly and annual accounting for income taxes, including effective tax rate determination and ASC 740 disclosures in accordance with US GAAP
• Lead responses to income tax audits and monitor tax team’s SOX compliance and internal audit requests
• Monitor tax developments, assess impacts, and communicate tax change opportunities to management
• Support tax planning for mergers, acquisitions, divestitures, and integration post-transaction

Requirements for the Senior Manager of Tax:

• Bachelor's Degree with 10+ years of income tax experience in public accounting or a large multinational public company tax department
• 3+ years in a supervisory/management capacity overseeing at least 3 associates and projects
• Substantial understanding of GAAP including ASC 740 and ASC 805
• Knowledge of tax statutes and regulations for domestic and/or international jurisdictions
• Experience with tax research software and Oracle ERP software is preferred

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Change Enablement Manager to join one of our top clients for an opportunity in Livermore, CA. This role is ideal for professionals experienced in process improvement and operational excellence within data center deployment or industrial construction environments. The organization is a leader in infrastructure development, committed to delivering innovative solutions that align with their core values and strategic objectives.

Position Overview for the Change Enablement Manager :

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Lead the creation and continuous refinement of the master RDD Deployment Methodology Playbook.
• Develop, release, and maintain standardized program assets, including Project Charters, RACI Matrices, and Standardized Bid Intake Documents.
• Act as the administrator for the single source of truth for all program artifacts, ensuring strict version control and accessibility.
• Manage the Process Change Request (PCR) lifecycle, evaluating field-suggested improvements and integrating them into the global standard.

Requirements for the Change Enablement Manager :

• A bachelor’s degree in operations management, business administration, or a related technical field.
• 5-7 years of experience in datacenter deployment, hyperscale infrastructure, or complex industrial construction environments.
• Minimum of 3 years dedicated to process improvement, technical writing, or operational excellence roles.
• Expert-level skill in tools like Microsoft Visio, Lucidchart, or Miro.
• Deep understanding of Lean, Six Sigma, Agile, or Total Quality Management (TQM) principles.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Project Controls Manager to join one of our top clients for an opportunity in Shreveport, Louisiana. This role is ideal for experienced professionals in construction management or engineering, particularly those with expertise in large-scale, complex projects within the data center industry. The company specializes in mission-critical facility construction and offers a dynamic environment for growth and leadership.

Position Overview for the Project Controls Manager:

• Lead project and portfolio controls efforts for large-scale, complex projects, ensuring successful delivery within scope, schedule, and budget.
• Manage and coordinate cross-functional teams across multiple geographic locations to maintain consistency and efficiency.
• Oversee data center or mission-critical facility construction projects, providing expert oversight on controls challenges.
• Act as Owner's Representative, ensuring project adherence to client standards and industry best practices.
• Develop and implement comprehensive project control strategies, including cost, schedule, and risk management.

Requirements for the Project Controls Manager:

• Bachelor's degree in business administration, construction management, engineering, or a related field.
• 8-10 years of progressive experience leading project or portfolio controls on large-scale projects.
• Experience managing a cross-functional, geographically dispersed team.
• Proven track record supporting data center or mission-critical facility construction.
• Strong communication and leadership skills with the ability to manage complex project controls challenges.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Program Manager to join one of our top clients for a remote opportunity. This role involves leading large-scale IT infrastructure, networking, or datacenter projects, with a focus on managing cross-functional teams and ensuring successful project delivery. The position offers a dynamic environment within the IT and professional services industry, emphasizing leadership, client management, and operational excellence.

Position Overview for the Program Manager:

• Serve as the primary point of contact and escalation path for enterprise customers
• Manage delivery teams consisting of Project Managers, Engineers, and Coordinators
• Oversee project planning, staging, implementation, and project closure activities
• Coordinate resources across engineering, sales, and customer stakeholders
• Lead customer status meetings and executive communications

Requirements for the Program Manager:

• 5-10 years of experience managing teams in large-scale IT projects or similar industries
• Proven experience in program management of IT infrastructure, networking, or datacenter projects
• Strong leadership skills in managing cross-functional teams including engineers and project managers
• Excellent stakeholder communication and escalation management abilities
• Demonstrated success in resource planning, forecasting, and operational process adherence

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Quality Control Specialist Lead to join one of our top clients in Livermore, CA. This role is crucial in ensuring the quality and technical integrity of hyperscale infrastructure projects across multiple sites. The position involves leading quality audits, managing IPQC systems, and driving continuous improvement initiatives within a high-tech industry setting.

Position Overview for the Quality Control Specialist Lead:

• Oversee quality control procedures and ensure adherence to standards across hyperscale sites.
• You will implement and manage IPQC checkpoints during project phases to prevent variances.
• Conduct comprehensive audits and analyze deployment defects to recommend improvements.
• Use digital tools to streamline inspection processes and document quality issues.
• Collaborate with field teams to ensure zero-defect project execution and continuous process improvement.

Requirements for the Quality Control Specialist Lead:

• A bachelor’s degree in quality management, construction management, engineering, or a related technical field.
• 5+ years of experience in QA/QC within the datacenter, large-scale construction, or high-tech manufacturing sectors.
• Exceptional attention to detail and proficiency in conducting rigorous site inspections.
• Ability to read and interpret BIM models, Blueprints, CAD drawings, and Line Diagrams.
• Skilled in digital quality auditing tools and experience digitizing traditional inspection workflows.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row