Allison Jones

IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.

Position Overview for the IT Support Engineer :

• Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
• Provide remote support with occasional onsite visits in Williamson County.
• Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
• Collaborate with a corporate technical team to escalate and resolve complex challenges.
• Maintain excellent client communication and ensure service level agreements are met.

Requirements for the IT Support Engineer :

• Experience supporting Windows-based servers, desktops, and networking.
• Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
• Strong troubleshooting skills, including network issues and hardware repairs.
• Excellent communication skills, professional presentation, and client-facing ability.
• Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
• MSP experience is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid 

We are seeking a Service Desk Manager to join one of our top clients for an opportunity in Texas. This role involves leading the university’s IT Service Desk team, overseeing day-to-day Tier 1 support operations, and managing staff and vendor relationships within an educational environment.

Position Overview for the Service Desk Manager:

• Leads the university’s IT Service Desk team and manages daily Tier 1 IT support through multiple channels.
• Oversees staff, monitors team performance, and ensures efficient resolution of support requests.
• Manages the third-party call center vendor, SLAs, and process improvement initiatives.
• Oversees ITSM tools, ticketing, reporting, and self-service resources.
• Supports IT projects, budgets, vendors, and cross-functional initiatives.

Requirements for the Service Desk Manager:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• 3+ years of experience in IT support or service desk management or a related role
• Knowledge of IT Service Management (ITSM) best practices (e.g., ITIL framework)
• ITIL certification or experience implementing ITIL-based processes
• Knowledge of team leadership, collaboration, coaching, mentoring, training, and staff supervision

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Project Engineer to join one of our top clients for a remote opportunity with extensive travel. This role supports a large data center build-out project and involves extensive hands-on field work to deliver physical infrastructure and connectivity systems. Ideal candidates have deep experience with data center deployments, structured cabling, and networking infrastructure while leading teams and maintaining high-quality documentation.

Position Overview for the Project Engineer:

• Support a major data center build-out through onsite engineering and deployment activities
• Lead field execution, including QA/QC responsibility and customer-facing technical leadership
• Install, turn up, and validate networking and low-voltage infrastructure systems for enterprise/colocation environments
• Contribute engineering documentation and change management to keep project deliverables aligned
• Collaborate across technical and stakeholder teams while working outside of normal business hours

Requirements for the Project Engineer:

• 7+ years supporting data center infrastructure deployments, including enterprise or colocation data centers
• Strong hands-on experience with physical infrastructure deployments, including structured cabling and low-voltage systems
• Structured cabling expertise including Cat6A and fiber types (OM3/OM4/OS2)
• Networking infrastructure knowledge including spine-leaf architectures and switch installation/turn-up activities
• Field leadership experience managing technicians and subcontractors, with QA/QC responsibility and customer-facing technical leadership

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-remote

Data Integration Engineer Client: Central Health Manager: James Devoe Terms: 3 Month CTH Hourly Pay Rate: $40 - $50/hour (convert around 105k) Interview Process: 1st round 30 min virtual interview | 2nd round one hour onsite panel interview Start Date: ASAP Work schedule details: Hybrid in Austin (onsite once a month) - 5800 Airport Blvd Austin, Tx 78752 Sub Spots: 3 Qualified: Yes Overview: The Data Integration Engineer designs, develops, implements, enhances, and supports enterprise integrations, APIs, and cloud data pipelines across on-premise and cloud environments. Primary platforms include Boomi Integration (iPaaS) and Boomi Data Integration for application and data workflows; Snowflake for cloud data warehousing; and Microsoft Azure services for orchestration, compute, and API management. The role enables interoperability using standards such as RESTful APIs, HL7 v2.x messaging, X12 EDI claims transactions, and FHIR APIs. The engineer ensures secure, reliable, and compliant data exchange among internal systems (EHR, revenue cycle, operations) and external partners (payers, state agencies, and vendors). This role is central to the organization's modern data platform strategy, including event-driven integration patterns, medallion/lakehouse data architecture in Snowflake and Azure Data Lake Storage Gen2, AI/ML data pipeline readiness, and compliance with CMS interoperability mandates. The engineer partners closely with architects, data scientists, clinical informatics teams, and external vendors to deliver trusted, high-quality data products across the system. Responsibilities:

• Boomi Integration Design & Development: Design, build, and maintain enterprise integrations using Boomi Integration (iPaaS) - including process workflows, connector configuration (HTTP/S, SQL, SFTP, HL7, EDI), decision logic, and robust error handling and retry patterns.
• Epic EHR & Clinical System Integrations: Develop and support Epic-sourced integrations with diagnostic machines, medical devices, lab systems, and other clinical applications — including ADT, ORU, SIU, ORM, VXU, and DFT message flows. Serve as the primary technical resource for Epic interface build and troubleshooting.
• Vendor & Partner Data Integrations: Build and maintain integrations with external vendors, payers, state agencies, and third-party data sources — including inbound/outbound file-based (SFTP, flat file, CSV, JSON, XML) and APIbased exchange patterns. Coordinate with vendor technical contacts for onboarding and issue resolution.
• Healthcare Interoperability (HL7, X12 EDI, FHIR): Develop, parse, validate, and transform HL7 v2.x messages and X12 EDI transactions (270/271, 276/277, 834, 835, 837, 999/TA1). Design and support FHIR R4 APIs — including Patient Access, Provider Directory, and Payer-to-Payer exchange — aligned with CMS interoperability mandates and SMART on FHIR authorization.
• RESTful API Development & Management: Design, implement, and maintain secure RESTful APIs. Enforce standards for versioning, authentication (OAuth 2.0/JWT), rate limiting, and error handling. Manage APIs through Azure API Management. Create and maintain OpenAPI/Swagger specifications.
• Event-Driven Integration: Design and implement event-driven integration patterns using Azure Event Hubs and/or Service Bus to support near-real-time clinical and operational data exchange between systems. Evaluate Apache Kafka / Confluent for use cases requiring true streaming.
• Boomi Atom & Environment Management: Configure, deploy, and manage Boomi Atoms and Atom Clouds across environments (dev, test, prod). Maintain environment promotion pipelines using CI/CD practices (Azure DevOps / GitHub Actions) and adhere to version control and release management standards.
• Data Landing to Snowflake & Azure: Develop and maintain integration pipelines that reliably land and stage data in Snowflake (via Snowpipe, external stages, and Streams) and Azure Data Lake Storage Gen2, in alignment with data structures and contracts defined by the Data Engineering team.
• Integration Security & HIPAA Compliance: Ensure all integrations comply with HIPAA, CMS interoperability rules, and organizational security policies. Manage credentials and secrets via Azure Key Vault. Apply zero-trust principles, including private endpoints and VNet integration, for pipelines carrying PHI. Implement PHI deidentification where required for analytics use cases.
• Error Handling, Monitoring & Alerting: Implement comprehensive error detection, exception handling, and alerting across all Boomi-based integrations. Configure monitoring dashboards and threshold-based alerting using Boomi AtomSphere monitoring and Azure Monitor. Maintain SLA commitments for data freshness and delivery.
• Incident Response & Advanced Support: Serve as the escalation point for integration and API incidents. Conduct root cause analysis, implement fixes, and communicate resolution status to stakeholders. Provide on-call support when required for critical integration failures.
• Quality Assurance & Data Validation: Perform unit testing, peer code reviews, and integration testing for all developed solutions. Implement data validation and reconciliation checks at integration boundaries. Adhere to team coding standards and maintain version control for all integration assets.
• Technical Documentation: Create and maintain integration specifications, interface control documents, message mapping guides, sequence diagrams, and operational runbooks in the team knowledge repository (Confluence or equivalent). Keep documentation current with every change.
• Cross-Functional Collaboration: Partner with architects, Data Engineering, clinical informatics, QA, PMO, and business stakeholders to define integration requirements and deliver solutions. Coordinate handoff points and data contract agreements with the Data Engineering team. Communicate risks, issues, and dependencies proactively.
• Vendor Coordination & Oversight: Assist with technical relationships with integration vendors, interface engine vendors, and payer/partner technical contacts. Participate in onboarding, scoping, and troubleshooting of third-party integration components. Escalate vendor performance issues as needed.

Top Skills:

• Bachelors Degree
• EPIC Bridges Interfaces certification or Boomi Professional Integration Developer certification
• 2+ years of experience in Healthcare IT working as an application, database, and/or integration developer
• 2+ years of experience using an integration platform (Boomi, Mirth Connect, Cloverleaf, MuleSoft, or equivalent)
• 1+ year with ETL platforms such as Pentaho, Informatics, Talend, and/or SSIS
• 1+ year with at least one healthcare interoperability standard: HL7 v2.x, X12 EDI, or FHIR APIs
• 2 years with SQL

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA paying $18/hr W2. 

Position Overview for the Technical Customer Service Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking a Network Operations Analyst II to join one of our top clients for a remote opportunity.

This role involves supporting day-to-day network operations, troubleshooting, and maintaining network infrastructure within a dynamic environment. It offers an excellent chance for early-career networking professionals to grow their skills and gain practical experience in a collaborative setting.

Position Overview for the Network Operations Analyst II:

• Provide day-to-day Network Operations support and troubleshooting.
• Assist with maintaining the client’s network environment.
• Support Cisco/network infrastructure and connectivity.
• Assist with network lifecycle maintenance and other operational responsibilities.
• Work alongside senior Network Advisors and Architects and follow their technical direction.
• Respond to critical network issues as they arise.
• Participate in the team's 24/7 on-call rotation.
• Potentially support specialized initiatives while managing standard NetOps responsibilities.

Requirements for the Network Operations Analyst II:

• Roughly 1–2 years of networking/IT experience preferred, but flexibility is given for strong potential and solid technical foundation.
• Basic networking knowledge and troubleshooting skills.
• Cisco experience/exposure preferred.
• MPLS/network environment experience is a plus.
• Open to candidates coming from Help Desk, Field Services or another IT support role seeking to transition into networking.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-hybrid

IDR is seeking a Project Manager to join one of our top clients for a Hybrid opportunity. This role involves leading large-scale, cross-functional projects within a complex environment, primarily within the utilities sector. The company is known for its innovative approach and commitment to sustainability, providing a dynamic work environment for professionals in project delivery.

Position Overview for the Project Manager:

• Lead the end-to-end delivery of large, cross-functional projects ensuring alignment with strategic goals
• Manage Business Analysts, Test Leads, technical resources, and vendors to drive project execution
• Partner with IT and Business Unit leadership to facilitate key project meetings and support reporting efforts
• Develop and maintain detailed project plans, budgets, and forecasts, ensuring accuracy within project management tools
• Proactively identify, track, and mitigate risks and issues to ensure project success

Requirements for the Project Manager:

• 12-15+ years of experience as a Project Manager
• Experience leading enterprise projects within large, matrixed organizations managing multiple workstreams
• Ability to run effective meetings and workshops while summarizing complex project information for executive audiences
• Direct management of project resources including Business Analysts, Test Leads, technical teams, and vendors
• Proficiency in tools such as ServiceNow SPM, Microsoft Project, Jira, and Microsoft 365

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $84/hr W2 #LI-Hybrid

IDR is seeking a Low-Voltage Technician to join one of our top clients in Alpharetta, GA. This role is perfect for individuals passionate about network infrastructure and eager to work in a dynamic, field-based environment. If you are looking for an opportunity to join a growing organization and thrive within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Low-Voltage Technician:

• Engage in the installation, replacement, and troubleshooting of network and low-voltage infrastructure, focusing on commercial technology deployments.
• Perform hands-on tasks such as installing network switches, firewalls, and wireless access points, as well as structured cabling with Cat6 and Cat6A.
• Conduct field deployments throughout the Southeast, ensuring seamless network connectivity and infrastructure integrity.
• Maintain detailed documentation of installations, including capturing photos, serial numbers, and test results, while providing exceptional customer service.
• Collaborate with remote engineers and project managers, representing our client's team professionally at customer sites.

Required Skills for Low-Voltage Technician:

• Must possess an active Georgia low-voltage license and have hands-on experience with low-voltage and structured cabling.
• Proficient in network deployment, including installing and replacing network switches and wireless access points.
• Skilled in structured cabling tasks such as RJ45 termination, patch panel work, and cable management.
• Comfortable with physical fieldwork, including climbing ladders and working in network closets.
• Strong communication skills, with the ability to interact professionally with VIP clients and team members.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite 

IDR is seeking a Senior Data Center Engineer to join one of our top clients for an opportunity in Livermore, CA. This role involves providing technical leadership for customer data center deployments, including solution design, build, and validation. The organization specializes in enterprise and hyperscale data center infrastructure, offering a dynamic environment for technical growth and project delivery.

Position Overview for the Senior Data Center Engineer:

• Lead technical discovery to gather, validate, and document customer requirements, constraints, dependencies, and acceptance criteria.
• Translate customer requirements into detailed, executable technical designs and serve as a primary technical contact throughout the deployment lifecycle.
• Develop and maintain solution designs and engineering documentation, including rack designs/elevations, BOMs, cabling matrices, patch schedules, network diagrams, implementation workbooks, and configuration specifications.
• Apply strong knowledge of physical data center architecture, rack builds, rack integration, structured cabling, fiber/copper connectivity, equipment placement, cable routing, patching, port mappings, cross-connects, labeling, power, and grounding.
• Review completed rack builds, configurations, test results, and technical deliverables against approved designs.

Requirements for the Senior Data Center Engineer:

• Bachelor's degree in Engineering, Information Technology, Computer Science, or related field; or equivalent professional experience.
• 5+ years of experience designing, configuring, implementing, or supporting enterprise technology environments.
• Proven experience supporting enterprise, colocation, hyperscale, or similar data center environments.
• Demonstrated rack-build and physical data center architecture experience.
• Experience translating customer requirements into technical designs supporting deployment and validation.
• Strong understanding of rack integration, structured cabling, fiber/copper infrastructure, and physical connectivity.
• Ability to read, create, review, and work from rack elevations, BOMs, cable matrices, patch schedules, network diagrams, and related documentation.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.