Allison Jones

IDR is seeking a dynamic and proactive IT Systems Analyst to join one of our top clients in Lawrenceville, GA. This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Systems Analyst : - Provide Tier 1 desk-side support to internal customers, ensuring timely issue resolution and a positive service experience. - Collaborate as part of a project team responsible for hardware removal and deployment of new mobile devices, including laptops and monitors. - Troubleshoot and resolve issues related to Windows 10 and Microsoft 365 Apps for Business. - Deliver high-quality customer service and consistently demonstrate reliability and job performance. - Apply ITIL knowledge to manage IT services and resolve complex technical issues. Required Skills for IT Systems Analyst : - College degree in Information Technology or a related field, or equivalent work experience. - 3+ years of experience in Desktop Support or laptop configuration and deployment. - 3+ years of experience troubleshooting and resolving issues with Windows 10. - 3+ years of experience with Microsoft 365 Apps for Business deployments. - Strong understanding of ITIL best practices. - Excellent critical thinking skills, a positive "can-do" attitude, and strong customer service skills. What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a ServiceNow Developer to join one of our top clients in Suwanee, GA. This role offers an exciting opportunity to design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the ServiceNow Developer: - Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform - Collaborate with stakeholders to gather requirements and translate them into technical solutions - Customize ServiceNow modules (e.g., ITSM, ITOM, HR, GRC) using JavaScript, HTML, CSS, and AngularJS - Build and maintain integrations with third-party systems via REST/SOAP APIs, MID Server, and other tools - Optimize platform performance, troubleshoot issues, and ensure best practices in coding and configuration Required Skills for ServiceNow Developer: - 5+ years of hands-on ServiceNow development experience, including scripting (JavaScript, Glide), UI policies, business rules, and workflows - Proficiency in ServiceNow module customization (ITSM, ITOM, HR, CSM, or GRC) - Strong knowledge of integration technologies (REST, SOAP, JSON, XML, MID Server) - Experience with ServiceNow Flow Designer, App Engine, or Automated Test Framework is a plus - Excellent verbal and written skills to collaborate with technical and non-technical stakeholders What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Software Engineer to join one of our top clients for an opportunity in Memphis, TN or Remote. This role is critical in developing end-to-end solutions, working collaboratively with product owners, analysts, architects, and fellow engineers to deliver high-quality software applications.

Requirements:

• Minimum 2 to 3+ years of experience with React.
• Proficiency in .NET and SQL Server.
• Strong API development skills.
• Ability to deliver quality work with minimal supervision.
• Thrives in a team-oriented environment, prioritizing team success over individual accolades.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row.

 

IDR is seeking a dynamic and innovative Head of Technology to join one of our top clients in Colorado. This is an exciting opportunity for a seasoned professional transitioning from an individual contributor into a leadership role, with a strong focus on AI and data systems. If you are looking for an opportunity to join an early stage start-up, and help it scale, please apply!

Position Overview/Responsibilities for the Head of Technology: - Lead and manage an external engineering team, including off-shore contractors - Set expectations and hold the engineering team accountable to meet deliverables - Determine and measure KPIs to understand the health and performance of the tech stack - Balance requirements for efficient and effective development of needed features, including the use of AI to expedite new feature development - Own the engineering needs to interface with the execution team - codebase, certificates, etc. Required Skills for Head of Technology: - 5+ years experience in data systems, building with AI tools, and managing an engineering team - Strong data architecture foundation - Experience with full-stack engineering, supporting front-end and back-end development - Experience developing with AI tools and database architecture and performance tuning - Experience working on B2C, social apps, affiliate APIs, eCommerce - Experience with scraping, crawling, and importing data from 3rd party retail sites What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Pay range: $50-$75/hr

IDR is excited to announce an opportunity for a talented UKG Pro Payroll Configuration Consultant to join one of our esteemed clients in Minneapolis. This role is perfect for a professional who thrives in a dynamic, team-oriented environment and is passionate about leveraging their skills to drive results. If you are seeking an opportunity to work with a growing organization and contribute to a collaborative culture, we encourage you to apply today!

Position Overview/Responsibilities for the UKG Pro Payroll Configuration Consultant: - Review and interpret configuration workbooks, translating them into system configurations within UKG Pro Payroll - Build and implement payroll configurations based on our client's requirements - Conduct thorough testing and remediation of configurations to ensure accuracy and compliance - Perform system readiness checks to validate successful configuration implementation - Collaborate with client stakeholders to address configuration issues and provide guidance - Participate in user story demonstrations and provide configuration support as needed Required Skills for UKG Pro Payroll Configuration Consultant: - Strong hands-on experience with UKG Pro Payroll configuration - Experience in payroll system configuration, testing, and troubleshooting - Ability to interpret configuration workbooks and translate them into system settings - Excellent analytical and problem-solving skills - Strong communication skills to liaise with client teams and provide technical insights - Experience with payroll compliance and best practices is a plus What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Genesys Developer

• Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
• Location: New York, NY
• C2C Pay Rate: $67/HR

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• 7+ years of hands-on experience with Genesys Cloud and Genesys Engage platforms.

• Proficiency in Genesys scripting languages such as GVP, GML, and CCXML.

• Strong knowledge of API development and integration with third-party applications.

• Experience troubleshooting complex issues and optimizing system performance.

• Knowledge of contact center technologies, including IVR, ACD, routing strategies, and workforce management systems.

• Strong communication and leadership skills, with the ability to mentor junior developers.

• Familiarity with cloud-based contact center architectures and best practices.

IDR is excited to announce an opportunity for an enthusiastic and skilled IT Support Technician to join one of our esteemed clients in Hawaii. This role is perfect for individuals who have a knack for computer diagnostics and troubleshooting, and are passionate about providing top-notch IT support. If you are seeking an opportunity to be part of a dynamic, team-oriented culture within a large and growing organization, we encourage you to apply today!

Position Overview & Responsibilities for the IT Support Technician:

• Provide comprehensive IT support, including troubleshooting and diagnostics
• Support and troubleshoot Windows 10 & 11 operating systems
• Offer basic network support and troubleshooting
• Handle mobile device support and troubleshooting

Required Skills for the IT Support Technician:

• Fundamental understanding of computer diagnostics and troubleshooting
• Significant experience supporting both Windows 10 & 11
• Basic network support and troubleshooting skills
• Mobile device support experience
• Excellent communication skills and a team-oriented personality

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to work with an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Logistics Coordinator to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Disclaimer: W2 contract (potential for extension) ; onsite in Suwanee, GA.

Position Overview for the Logistics Coordinator:

· Responsible for tracking and scheduling inbound shipments throughout warehouses.

· Ensure no delays or damages with inbound shipments.

· Troubleshoot carrier issues and act as a customer liaison.

· Receive service level agreements and perform detention analysis

· Review claims and process invoices.

 

Required Skills for the Logistics Coordinator:

· 3+ years of professional logistics, manufacturing or warehouse experience.

· Proficient in Microsoft Suite.

· Prior experience with SAP.

· Sharp communication and organization skills.

 

What’s in it for you?

· Competitive compensation package

· Full Benefits; Medical, Vision, Dental, and more!

· Opportunity to get in with an industry leading organization

· Close-knit and team-oriented culture

 

Why IDR?

· 20+ Years of Proven Industry Experience in 4 major markets

· Employee Stock Ownership Program

· Dedicated Engagement Manager who is committed to you and your success

· Medical, Dental, Vision, and Life Insurance

· ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row