Allison Jones

IDR is seeking a A/V System Engineer to join one of our top clients for an opportunity in Arlington, TX. This role is pivotal as you will be responsible for all activities related to audio/visual equipment, systems design and documentation, installation, integration, and customer support, helping to elevate the client experience.

Requirements:

• Experience in systems design and documentation for audio/visual projects.
• Proficiency with network/media design and AV hardware/software troubleshooting.
• Hands-on experience with Crestron NVX and Shure systems.
• Ability to communicate effectively with clients to understand requirements and provide clear solutions.
• Willingness to travel extensively (80% travel to various locations) and work onsite when not traveling.

What’s in it for you?

• Competitive compensation package.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row.

Product Owner – Pega CDH Terms: All Capgemini contracts are ongoing with a right to hire after 3 months. Conversion at 90 days is rare and pre-specified by Capgemini, but the right to hire remains in place. Target Pay Rate: $53/hr C2C Location: Charlotte, NC Work schedule details: Onsite Details: Overview: Lead team scrums to define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals Work closely with product managers and business teams to create and maintain product backlog according to business value or ROI Remain up to date on trends and best practices for agile project management Integrate and leverage Pega Customer Decision Hub (CDH) to enhance customer engagement and decision-making processes Responsibilities: Plan and prioritize product development and product feature backlog Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy Mitigate roadblocks to achieving sprint/release goals Lead the product-release plans and set expectations for delivery of new functionalities Serve as product ambassador internally and externally, sharing knowledge and answering questions Utilize Pega CDH to drive personalized customer interactions and optimize marketing strategies Required Qualifications: Five or more years of experience in product development In-depth knowledge of agile methodology for project management Understanding of business value related to features and functions Outstanding communication, presentation, and leadership skills Sharp analytical and problem-solving skills Ability to effectively manage conflicting needs of stakeholders Experience with Pega CDH or similar customer engagement platforms  

IDR is seeking a Data Quality Analyst to join one of our top clients. This role is pivotal in ensuring the integrity, consistency, and accuracy of data across the organization. If you are a data enthusiast with a knack for identifying trends and anomalies, and you're looking for an opportunity to join a dynamic, team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Data Quality Analyst:

• Perform tests and comparisons on large data sets to ensure data integrity
• Run data queries to identify coding issues and data exceptions, and clean data as needed
• Gather and interpret data from primary or secondary sources to identify trends
• Evaluate system enhancements and recommend resolutions for identified issues
• Collaborate with data engineers to improve and standardize data collection and storage processes
• Communicate corrective actions to staff and leadership when errors are discovered
• Define and maintain data standards, definitions, and models

Required Skills for Data Quality Analyst:

• Bachelor's degree in statistics, mathematics, computer science, information management, or similar
• At least 5 years of experience in a data analysis role
• Proficiency in programming languages, including Structured Query Language (SQL)
• Strong understanding of database management, data warehousing, and ETL processes
• In-depth knowledge of statistical methods and tests
• Experience with data organization and calculation programs such as Power BI and MS Excel
• Exceptional analytical and advanced problem-solving skills
• Excellent interpersonal and communication skills

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dynamic and dedicated IT Support Technician II to join one of our top clients in Englewood, CO. This role is perfect for a tech-savvy professional with a customer-centric approach and a knack for problem-solving. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Support Technician II: - Provide exceptional IT support to end users, ensuring high levels of customer satisfaction - Understand user and business needs and translate them into technical solutions - Troubleshoot issues related to computers, printers, network technology, drivers, software, and other related peripherals - Share knowledge and collaborate effectively within a team-oriented environment - This is a one-year contract position, with the possibility of extension - An Associate's Degree in a related field of study with 2 or more years of relevant experience is required Required Skills for IT Support Technician II: - Proficiency in Microsoft Outlook - Experience in software troubleshooting - Familiarity with printers and network technology - Knowledge of RSA and VPN - Excellent written and verbal communication skills - A customer care philosophy that ensures high levels of customer satisfaction What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ; Compensation Details: $24/hr W2

IDR is seeking an Intermediate RefreshTechnician for one of our top Healthcare clients in Panorama City, CA. This is a 2 year contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities:

• Provide support for a Microsoft-based network, including Windows 10/11, Microsoft Office 365, MS Teams, and basic desktop and networking issues.
• Manage and troubleshoot PC hardware and software, including desktops, laptops, and tablets, and address network communication problems and peripheral issues.
• Assist with the deployment process, including asset receipt, equipment staging, deployment execution, and updating asset management systems.
• Perform data transfer and recovery, email administration, and prepare assets for disposition, while maintaining attention to detail and adhering to technical manuals and instructions.

REQUIREMENTS:

• • High School Diploma and 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware.
  • Skills must include knowledge of Operating Systems and configuration, hardware configuration, and software installation.
  • 2+ years in a client - facing role ( working with clinical staff, asset inventory)
  • Experience dealing with over 5 daily pc refreshes/ 25 weekly pc refreshes

What's in it for you?

• • • Full Benefits during the contract! (Medical, Dental, Vision, etc.)
    • Ability to get your foot in the door with a well-established company
    • Competitive compensation
    • Excellent work/life balance

Why IDR?

• • • 20+ Years of Proven Industry Experience in 4 major markets
    • Employee Stock Ownership Program
    • Dedicated Engagement Manager who is committed to you and your success
    • Medical, Dental, Vision, and Life Insurance
    • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $23.43/hr W2

IDR is seeking a dynamic and experienced Sr. Technical Writer to join one of our top clients in Lawrenceville, GA. This role offers an exciting opportunity to oversee the design and creation of technical documentation, user guides, and training materials in a hybrid work environment. If you’re a detail-oriented Technical Writer, we encourage you to apply today!   Position Overview/Responsibilities for the Senior Technical Writer:

• Develop and manage documentation project plans and timelines.
• Create, edit, and maintain various documents, including user guides, technical specifications, training materials, policies, and proposals for print and digital formats.
• Standardize documentation practices, ensuring consistency and accuracy across materials.
• Collaborate with developers, engineers, and project managers to gather information and enhance documentation quality.
• Research products and assess audience needs to tailor content for clarity and usability.
• Develop visual aids, such as diagrams and charts, to improve comprehension.
• Research and recommend new tools and methods to enhance documentation quality and efficiency.
• Work with department heads and end users to identify business procedures and documentation needs for hardware and software.
• Analyze IT project requirements to determine necessary documentation.
• Collaborate with development teams to gather and interpret technical information.
• Coordinate with designers and printers to ensure high-quality document formatting and layout.

Required Skills for the Senior Technical Writer:

• 2+ years of experience in technical writing (4+ years preferred).
• Degree in English, Communications, or Journalism.
• Strong writing, editing, and document formatting skills.
• Experience documenting IT software and systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Excellent communication, research, and analytical abilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to translate complex technical information into user-friendly content.
• Self-motivated, deadline-driven, and capable of working independently or in a team.
• Experience in a collaborative, fast-paced environment with a customer-focused approach.

What’s in it for you?

• Opportunity to join an industry-leading organization
• Hybrid work schedule with 1-2 days in office per week
• Full Benefits; Medical, Vision, Dental, and more!
• Competitive compensation package

IDR is excited to announce an opportunity for a

Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today! Position Overview/Responsibilities for the Senior Telephony Product Manager: - Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives - Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions - Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections - Manage the deployment and optimization of CCaaS solutions Required Skills for Senior Telephony Product Manager: - 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS - Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar - Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR) - Knowledge of CRM systems and Workforce Management (WFM) tools  - Proven experience with product development and lifecycle management - Strong collaboration skills with cross-functional teams What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to join an industry-leading organization - Collaborative and team-oriented culture

Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dynamic and experienced Epic Analyst to join one of our top clients in San Mateo, CA. This role is perfect for a professional with a strong background in Epic model design, implementation, and workflow analysis within a healthcare setting. If you are looking for an opportunity to contribute to a significant project in a large organization and thrive in a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Epic Analyst: - Completing application build requirements and module tasks as part of a new Epic Electronic E.H.R implementation project - Meeting implementation project timeline/milestones/phases through efficient task management - Conducting workflow analysis, build, and documentation in collaboration with internal and external team members - Translating requirements/concepts into functionality - This is a 13-week contract position with the possibility of extension, requiring occasional travel to our client's location Required Skills for Epic Analyst: - 3+ years of experience with OnBase Experience - Strong proficiency in Epic tools (Sherlock, Orion, Nova) with the ability to troubleshoot complex technical issues and optimize system workflows. - Must have Epic Professional Billing certification and hands-on experience in system configuration, implementation, and optimization. - Ability to meet onsite (hybrid) requirements approximately 1 week per month in San Mateo County, CA What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to contribute to a significant project within an industry-leading organization - Collaborative and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ; Pay Rate $75-97/ hr