IDR is seeking a Lead Technician to join one of our top clients in Houston, TX. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Lead Technician:
Position Summary/Key Responsibilities for Software Engineer III:
What’s in it for you?
Why IDR?
IDR is seeking a Production Coordinator to join one of our top clients. If you are looking for an opportunity to join a great organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Production Coordinator:
Required Skills for Frontend Developer:
2 years of experience in production or similar role
Must meet deadlines
Multitasking and handle priorities
Technology minded
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and dedicated Associate PS Producer to join one of our top clients' team. This role is perfect for someone who has a deep understanding of player support and values the opportunity to work in a variety of broader domains. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Associate PS Producer:
Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.
Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.
Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Skills for Associate PS Producer:
Bachelor Degree or equivalent experience.
Experience in Player/Customer Support strongly preferred.
Strong verbal and written communication skills.
Successful execution of complex projects that span multiple teams.
Agile, project/product management certifications are a plus (CSPO, CSM, PMP etc).
Analytical proficiency with experience making data-driven decisions.
2 years of work experience in project management, operations leadership, customer service leadership, or other similar role.
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.
Help Desk Support Specialist
IDR’s largest client is seeking a Help Desk Support Specialist to join their team!
Responsibilities of the Help Desk Support Specialist:
Requirements of the Help Desk Support Specialist:
What’s In It for You?
Why IDR?
Design, develop, implement, and maintain custom system software and purchased systems software, ensuring their optimal performance and functionality.
Maintain and support multiple systems or complex software applications and their associated hardware, producing and updating documentation such as system requirements, designs, and resource inventories.
Provide technical and project leadership, work independently, collaborate across departments, interface with vendor support services, and potentially offer 24/7 on-call support.
Collaborate with senior technical staff to create and evaluate proposals, present alternative approaches, and gain necessary institutional approvals.
IDR is seeking a Lead Technician to join one of our top clients in NYC. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Lead Technician: