Tyler Carver

IDR is seeking a MSP Technical Support Team Lead to join one of our top clients for an opportunity in Duluth. This role involves supporting complex IT infrastructures within a managed services environment, providing escalated technical support, technical leadership, and guidance to other engineers. The ideal candidate has strong MSP experience, advanced technical expertise, and the ability to lead troubleshooting efforts and critical infrastructure projects.

Position Overview for the Team Lead:

• Serve as the highest-level technical escalation for complex infrastructure issues.
• Design, implement, and support Windows Server and Microsoft 365 environments.
• Provide technical direction and mentorship to Tier 1 and Tier 2 engineers.
• Lead infrastructure projects and migrations.
• Work directly with clients and participate in on-call rotations to ensure system stability.
• Support Azure & Entra ID administration, network engineering, and security efforts.

Requirements for the Team Lead:

• Experience leading, mentoring, or providing technical direction to other engineers.
• 5+ years in an MSP environment. 
• Proven Tier 3 or lead-level engineering experience.
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, and Azure.
• Extensive experience with networking technologies including DNS, DHCP, VPNs, and firewalls.
• Proven ability to handle high-level escalations and complex infrastructure issues.
• Excellent customer-facing communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a AI-Native Quality Engineering Manager to join one of our top clients for a remote opportunity . In this role, you will lead a quality engineering organization as it continues transitioning to AI-assisted testing and modern automation practices. You’ll partner closely with engineering and product teams in a SaaS/product environment to improve release confidence, quality metrics, and overall delivery outcomes.

**Position Overview for the AI-Native Quality Engineering Manager **:

• Lead and develop a team of Quality Engineers, Automation Engineers, and Testers while maintaining a hands-on, player-coach approach.
• Drive adoption of AI-assisted testing practices and help establish standards for effective, responsible AI usage in quality engineering.
• Improve and scale automated testing frameworks across API, UI, integration, and end-to-end coverage.
• Partner with Engineering, Product, DevOps, and Release Management to strengthen CI/CD quality gates, release readiness, and defect management.
• Define and track quality metrics (automation reliability, defect trends, regression effectiveness, and release health) to guide continuous improvement.

Requirements for the AI-Native Quality Engineering Manager :

• 7+ years of experience in QA, Quality Engineering, or Test Automation with strong hands-on automation expertise.
• 2+ years of people leadership experience, including experience managing larger QA organizations (ideally 15+ team members).
• Experience with modern test strategies across API, UI, integration, and end-to-end testing, including leading automation strategy and framework improvements.
• Strong understanding of Agile, CI/CD, and modern software delivery practices with proven stakeholder communication and mentorship capabilities.
• Experience using AI tools (e.g., Claude, ChatGPT, Copilot, Cursor, or Azure OpenAI) to improve testing outcomes and ability to coach teams on effective AI usage.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Senior Business Process Analyst to join one of our top clients for a hybrid opportunity in Plano, TX. This role supports the company's professional services division, focusing on process documentation, analysis, and continuous improvement within North America. It is an exciting opportunity to work in a dynamic environment, partnering closely with business leaders to optimize processes and streamline delivery.

Position Overview for the Senior Business Analyst:

• Partner directly with the North America lead and the incumbent Senior Business Analyst on process analysis, documentation, and transformation activities.
• Conduct stakeholder interviews and working sessions to document how Professional Services work is currently performed across various departments.
• Gather and review existing process documentation, SOPs, work instructions, and supporting materials.
• Produce comprehensive process documentation packs, including interface specifications, SIPOC, BPMN swimlane models, and procedures.
• Author, validate, and publish standard operating procedures to ensure they are current and reflect actual practices.

Requirements for the Senior Business Analyst:

• 5+ years of experience as a Business Analyst, Senior Business Analyst, or Business Process Analyst.
• Strong experience documenting current-state processes and gathering business requirements across multiple stakeholders.
• Practical BPMN 2.0 modeling experience, including swimlane models with gateways and cross-actor handoffs.
• Experience authoring standard operating procedures, work instructions, or operational documentation.
• Demonstrated ability to facilitate stakeholder interviews, workshops, and process discovery sessions.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid

IDR is seeking a Inventory Functional Business Analyst to join one of our top clients for an opportunity in Boston, Massachusetts. This role involves supporting a significant ERP transformation project within the logistics and operations industry. The individual will be instrumental in ensuring the successful implementation of the Workday ERP system, specifically focusing on inventory modules and business process optimizations.

Position Overview for the Inventory Functional Business Analyst:

• The Functional Business Analyst (BA) will serve as a key member of the ERP transformation team, supporting business process design, system configuration, testing, deployment, and post-go-live stabilization activities.
• This role requires partnering closely with business stakeholders, functional leads, system integrators, and technical teams to ensure successful implementation and adoption of Workday business processes and related integrations.
• The candidate must possess a strong understanding of inventory business operations, ERP implementations, requirements gathering, testing coordination, data conversion, and organizational change activities.

Requirements for the Inventory Functional Business Analyst:

• Experience supporting ERP implementation projects through the full project lifecycle and strong knowledge of Workday inventory module and configuration.
• Strong experience gathering and documenting business requirements.
• Experience coordinating testing and managing defect resolution.
• Excellent stakeholder engagement, facilitation, and communication skills.
• Knowledge of cutover planning, production support, and hypercare processes.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Media Trafficking Specialist to join one of our top clients for an opportunity in Memphis, TN. This role involves managing the setup, trafficking, and launch of creative assets across TV media campaigns. The company operates within the advertising industry, focusing on developing and executing media campaigns to support client objectives.

Position Overview for the Media Trafficking Specilaist:

• Traffic and manage creative assets for TV campaigns in alignment with approved media plans, flight dates, and rotation strategies.
• Coordinate creative delivery through third-party trafficking platforms.
• Verify correct language designation, creative rotation status, and compliance requirements.
• Ensure creative assets link to accurate landing pages, phone numbers, and tracking destinations.
• Conduct comprehensive pre-launch quality assurance checks to ensure campaign accuracy and readiness.

Requirements for the Media Trafficking Specilaist:

• 2+ years’ experience in media trafficking or advertising operations.
• Strong attention to detail with accountability for end-to-end campaign execution.
• Proven ability to coordinate effectively across multiple internal teams and external vendors.
• Comfort operating in fast-paced, performance-driven media environments with tight deadlines.
• Experience with trafficking platforms such as Extreme Reach or similar systems.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Territory Administrator (Santa Ana, CA) to join one of our top clients for an opportunity in Santa Ana, CA. This role involves managing operations, facilities, financial administration, and vendor relationships across multiple company properties within the territory. The company operates within the corporate and nonprofit sectors, focusing on supporting regional teams and streamlining operational efficiency.

Position Overview for the Territory Administrator (Santa Ana, CA):

• Responsible for managing and coordinating all administrative and support duties for all company properties and market teams in the designated territory.
• Includes financial administration, facilities management, reporting of operational metrics, contracts and vendor management, and inventory oversight.
• Optimize processes and procedures to ensure efficient and cost-effective operation of the area offices.
• Ensure alignment of day-to-day operations with organizational objectives.
• Collaborate with various teams to maintain building support systems and manage procurement, contracts, and budgets.

Requirements for the Territory Administrator (Santa Ana, CA):

• Bachelor's degree preferred.
• Strong Excel skills and experience with financial systems and reporting tools.
• Proven experience in financial administration, budgeting, and forecasting.
• Experience with procurement, vendor management, and contract administration.
• Ability to support multiple teams and stakeholders while balancing priorities and deadlines.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Marketing Specialist to join one of our top clients for an opportunity in Boston, MA. This role involves supporting the planning and execution of multi-channel marketing strategies within a healthcare environment, helping to increase patient engagement and brand awareness.

Position Overview for the Marketing Specialist

• Assist with the planning and execution of integrated, multi-channel marketing campaigns that drive patient volume, referrals, and brand awareness.
• Partner with Digital Marketing and Communications teams to develop and launch marketing initiatives.
• Conduct market research, competitive analysis, and customer segmentation to inform marketing strategies.
• Attend client and stakeholder meetings to understand service line goals and coordinate campaign execution.
• Track campaign budgets and measure marketing performance and success.

Requirements for the Marketing Specialist

• 1–5 years of broad marketing experience (internships can count if relevant).
• Experience coordinating marketing campaigns from planning through execution.
• Strong project management and organizational skills, with the ability to manage multiple priorities.
• Experience collaborating with cross-functional teams and internal stakeholders.
• Comfortable tracking budgets, timelines, and campaign performance.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid 

IDR is seeking a HR Generalist to join one of our top clients for an opportunity in Boston, MA . In this role, you will provide day-to-day administrative and operational support to the HR team while helping execute employee lifecycle activities and core HR processes. This is an exciting chance to contribute within a fast-paced, industry-leading organization while partnering cross-functionally to keep HR initiatives running smoothly. Position Overview for the HR Generalist:

• Provide administrative and operational support to the HR team and HR Business Partners across day-to-day HR activities.
• Support employee lifecycle processes including promotions, transfers, organizational changes, and offboarding.
• Maintain accurate HR documentation, employee records, and data integrity through audits and reporting support.
• Coordinate HR communications, meetings, and follow-up actions, ensuring timely completion of deliverables.
• Partner with Payroll, HR Operations, Talent Acquisition, Finance, and IT to support and improve HR processes.

Requirements for the HR Generalist :

• 3 + years of HR experience in an HR coordinator, HR generalist, or HR operations role
• Solid understanding of core HR processes (onboarding, employee changes, offboarding, performance cycles, compensation/Benefits)
• Experience working with Workday – creating Workday tickets
• Strong proficiency in Microsoft Office – Excel. Attention to detail and a high level of accuracy in data and documentation
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Service Center Lead (Logistics) to join one of our top clients for an opportunity in Saline, Michigan & Houston, Texas. This onsite role focuses on leading inventory management operations while ensuring accurate, efficient equipment flow across receiving, put away, picking, and shipping. You’ll help maintain inventory integrity and drive continuous process improvements in support of customer-focused excellence.

Position Overview for the Service Center Lead (Logistics):

• Oversees daily service center operations to ensure alignment with customer requirements and the full scope of projects
• Independently leads inventory operations, including accurate receiving, put away, picking, and shipping of equipment
• Maintains strict inventory integrity and ensures compliance using the company’s inventory management system
• Supervises daily on-site activity and maintains facility operations when leadership is not on-site
• Provides continuous feedback to leadership on process improvements, warehouse layout optimization, and operational enhancements

Requirements for the Service Center Lead (Logistics):

• High school diploma or GED required
• 2+ years of inventory control, or logistics operations
• Proven experience in inventory control and service center leadership
• Strong working knowledge of inventory systems, audit requirements, and service center optimization strategies
• Proficient with warehouse management systems (WMS); experience with HCAP is a plus

What's in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite