Tyler Carver

We are seeking a Service Desk Manager to join one of our top clients for an opportunity in Texas. This role involves leading the university’s IT Service Desk team, overseeing day-to-day Tier 1 support operations, and managing staff and vendor relationships within an educational environment.

Position Overview for the Service Desk Manager:

• Leads the university’s IT Service Desk team and manages daily Tier 1 IT support through multiple channels.
• Oversees staff, monitors team performance, and ensures efficient resolution of support requests.
• Manages the third-party call center vendor, SLAs, and process improvement initiatives.
• Oversees ITSM tools, ticketing, reporting, and self-service resources.
• Supports IT projects, budgets, vendors, and cross-functional initiatives.

Requirements for the Service Desk Manager:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• 3+ years of experience in IT support or service desk management or a related role
• Knowledge of IT Service Management (ITSM) best practices (e.g., ITIL framework)
• ITIL certification or experience implementing ITIL-based processes
• Knowledge of team leadership, collaboration, coaching, mentoring, training, and staff supervision

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Business Analyst – Colorado Benefits Management System (CBMS) to join one of our top clients for an opportunity in Denver, CO. This role involves supporting state government initiatives related to Medicaid policy and benefits administration, working closely with stakeholders to analyze and enhance the CBMS platform. The position offers a chance to contribute to meaningful public sector projects within a collaborative environment.

Position Overview for the Business Analyst – Colorado Benefits Management System (CBMS):

• Support the analysis and documentation of business and functional requirements for the CBMS platform supporting Colorado Medicaid programs.
• Collaborate with Medicaid stakeholders to understand policy changes, business processes, and system enhancements.
• Facilitate requirements gathering sessions, workshops, and stakeholder meetings to ensure clear communication and understanding.
• Assist with system testing, user acceptance testing (UAT), and production support activities to ensure successful implementation.
• Create detailed business process documentation, use cases, and workflow diagrams to support project delivery.

Requirements for the Business Analyst – Colorado Benefits Management System (CBMS):

• 5+ years of Business Analyst experience supporting large-scale government or healthcare technology initiatives.
• Extensive knowledge of Colorado Medicaid policies, regulations, and eligibility processes.
• Previous experience working with the Colorado Benefits Management System (CBMS).
• Strong experience gathering, documenting, and managing business and functional requirements.
• Experience facilitating meetings with business stakeholders and cross-functional teams.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• $55 - $75/hr 

IDR is seeking a Commercial Loan Specialist to join one of our top clients for an onsite opportunity in Lebanon, TN. This role involves preparing commercial loan documentation, coordinating with third-party vendors, and ensuring compliance with banking regulations to facilitate loan funding. The position requires a detail-oriented professional with strong experience in commercial lending operations and a commitment to service excellence.

Position Overview for the Commercial Loan Specialist:

• Responsible for preparing and managing commercial loan documentation processes.
• Coordinate with vendors such as appraisers, title companies, and flood certification providers.
• Maintain communication with internal teams and ensure timely, accurate documentation delivery.
• Verify compliance with credit approval, internal procedures, and regulatory requirements.
• Assist with process improvements and participate in special projects to enhance departmental efficiency.

Requirements for the Commercial Loan Specialist:

• High school diploma or GED.
• 3 years of experience in commercial lending including loan processing, documentation, and funding.
• Knowledge of compliance requirements related to commercial lending, including lien perfection and collateral verification.
• Experience with third-party vendors such as appraisers, title companies, and flood certification providers.
• Strong understanding of commercial loan structures and funding protocols.

What's in it for you?

• A remote opportunity.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-ONSITE

IDR is seeking an AI & M365 Platform Engineer to join one of our top clients in Atlanta, GA. This exciting new role focuses on advancing AI adoption within a large enterprise environment, leveraging the Microsoft 365 platform and other AI technologies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the AI & M365 Platform Engineer:

• Collaborate with development, security, and enterprise architecture teams to enable AI adoption across the business.
• Guide development teams in selecting the most suitable AI platforms for various business use cases.
• Mentor users throughout their AI journey and support enterprise AI platforms. Provide technical guidance on AI architecture and governance, and assist in moving AI agents into production.
• Participate in the AI Center of Excellence (CoE) to drive innovation and best practices.

Required Skills for AI & M365 Platform Engineer:

• Proven experience in building and deploying AI agents into production environments.
• Strong understanding of AI data retrieval, RAG concepts, and improving AI responses through data strategies.
• Expertise in security, including agent permissions, identity management, and data governance.
• Experience integrating AI agents with APIs, ServiceNow, Workday, and other enterprise platforms.
• Familiarity with Microsoft 365, including Copilot licensing, Entra ID, and user support.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-hybrid

IDR is seeking a Security Administrator to join one of our top clients in Fort Worth, TX. If you are looking for a potential long-term opportunity to work within an ever-growing team-oriented culture, please apply today! Position Overview for the Security Administrator: This entry level contractor role supports the Cybersecurity team by performing foundational operational tasks under close guidance from senior analysts. The contractor will monitor and review security alerts using SIEM and other security tools, review logs from firewalls, IDS and IPS, antivirus, and endpoint protection platforms, and investigate suspected phishing emails. Findings are documented and escalated using established procedures. Key Responsibilities:

• 2+ years of experience working in a Security Admin role
• 1+ years of hands-on experience cybersecurity principles, threats, vulnerabilities, and incident
• Familiarity with Security tools such as SIEM, antivirus, endpoint protection and email security platforms
• Experience with Active Directory or Entra ID
• Basic understanding of Powershell (Preferred)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-hybrid

IDR is seeking a Software Engineer to join one of our top clients for a remote opportunity. 

Position Overview for the Software Engineer:

• Investigate, troubleshoot, and resolve technical issues identified during end-to-end integration testing, UAT, and performance testing
• Analyze complex system integrations to identify defects, performance bottlenecks, and data processing issues
• Perform hands-on troubleshooting across managed file transfer tools, containerized environments, and enterprise middleware solutions
• Conduct root cause analysis (RCA), document findings, and recommend technical solutions in partnership with cross-functional teams
• Support troubleshooting of modern applications and access-related issues involving identity and access management (IAM)

Requirements for the Software Engineer:

• Strong software engineering background with hands-on experience troubleshooting complex enterprise applications and system integrations
• Solid understanding of integration concepts, architectures, and system-to-system communication
• Experience troubleshooting integration technologies such as Managed File Transfer (MFT) tools and enterprise integration/middleware platforms
• Working knowledge of relational databases, data integration concepts, and ETL/data pipeline troubleshooting
• Ability to troubleshoot application-level issues in React.js and Spring Boot environments

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Solutions Engineer to join one of our top clients for a remote opportunity. In this role, you’ll act as a senior technical expert supporting customer-facing presales efforts—leading discovery, translating requirements, and designing scalable network, cloud, and managed services solutions. You’ll partner closely with sales and delivery teams to document solution designs and ensure a smooth handoff through implementation.

Position Overview for the Senior Solutions Engineer:

• Lead technical discovery with prospects/customers to understand business goals, current-state environments, constraints, and success criteria
• Design end-to-end solutions across networking, cloud, and managed services (e.g., SD-WAN, DIA, Wi-Fi, VoIP/SIP, multi-site architectures)
• Produce implementation-ready documentation including solution specs, topology diagrams, and order/requirements details
• Deliver technical presentations, product demos, and consultative guidance to both technical and non-technical stakeholders
• Collaborate cross-functionally (Sales, Engineering, Operations/Service Delivery) to support the full presales-to-delivery lifecycle

Requirements for the Senior Solutions Engineer:

• 5+ years of progressive experience in solutions engineering, network engineering, cloud engineering, or a closely related technical field
• Hands-on presales experience including discovery, requirements gathering, solution design, customer presentations, and implementation handoff
• Strong networking fundamentals and design experience (TCP/IP, routing/switching, Ethernet, Wi-Fi; protocols such as BGP/OSPF/EIGRP)
• Experience designing solutions for commercial/enterprise customers, including multi-site environments and managed services offerings
• Ability to create clear technical documentation (diagrams, specifications) and communicate complex concepts to varied audiences

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-REMOTE

IDR is seeking a Power Bi Platform Administrator to join one of our top clients for an opportunity in Austin, Texas. This role supports an enterprise analytics environment, partnering with technical and business stakeholders to ensure reporting platforms are secure, reliable, and well-governed. You’ll help enable scalable self-service analytics by improving standards, performance, and user adoption across the organization.

Position Overview for the Analytics Platform Administrator:

• Administer and support the Microsoft Power BI tenant, including security, governance, and operational configuration
• Manage workspaces, datasets, dataflows, gateways, capacity, tenant settings, and platform standards
• Troubleshoot report performance, refresh/connectivity issues, and access requests while supporting end users
• Create documentation, user guides, and deliver training/knowledge transfer to drive platform adoption
• Provide backup administration support for Tableau and assist with cross-platform governance and improvements

Requirements for the Analytics Platform Administrator:

• 6+ years administering, implementing, or supporting enterprise analytics / BI platforms
• 5+ years hands-on development and maintenance of Power BI reports, dashboards, datasets, and semantic models
• 4+ years Power BI administration experience (tenant settings, workspaces, gateways, security, governance)
• 3+ years experience with Microsoft Fabric administration, implementation, or platform support
• Proven ability to troubleshoot performance, connectivity, and refresh issues and communicate effectively with both technical and non-technical stakeholders

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid

Overview IDR is seeking a Senior Access Management Engineer with deep, hands-on Cisco Duo expertise to lead and deliver client-facing IAM/MFA engagements with our leading Cyber Security Consultant client. You will own Duo work from discovery and design through implementation, migration, and handoff. An immediate need includes supporting a global customer migration from Okta to Duo. This is a fully remote, long term opportunity.  What You’ll Do

• Lead hands-on architecture, design, and implementation of Cisco Duo (MFA / Access Management).
• Configure and deploy Duo MFA policies, enrollment, and rollout strategies.
• Deploy and configure Duo Authentication Proxy.
• Implement SSO/federation integrations (SAML 2.0 / OIDC).
• Configure Duo Device Trust / Trusted Endpoints.
• Integrate Duo with Active Directory/LDAP/RADIUS and enterprise applications/infrastructure.
• Execute migrations between Duo and other identity platforms (especially Okta ? Duo).
• Build API integrations and automation (Admin API / Auth API).
• Run client discovery sessions/workshops; produce runbooks and implementation documentation.
• Troubleshoot complex authentication, integration, and policy issues.

Required Qualifications

• 5+ years of Identity & Access Management (IAM) experience.
• Deep, hands-on Cisco Duo Security experience (implementation, not just administration).
• Experience with Duo Authentication Proxy and enterprise integrations.
• Strong knowledge of SAML/OAuth2/OIDC and RADIUS.
• Experience integrating with AD/LDAP and troubleshooting authentication flows.
• Scripting/automation experience (Python, PowerShell, and/or Bash).
• Strong client-facing communication skills and comfort leading technical discovery.

Preferred

• Okta-to-Duo migration experience (or Duo migrations involving Entra ID/Ping).
• Experience with Ping (PingFederate/PingOne/PingAccess) and/or Microsoft Entra ID.
• Experience with endpoint management tools (Intune, Jamf, Workspace ONE).
• Infrastructure automation/IaC exposure (Terraform/Ansible).
• Cybersecurity consulting / professional services background.
• Relevant certifications (Duo, Okta, Ping, CISSP, etc.).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote