Alexa Jervis

IDR is seeking a dynamic and experienced Cyber Program Manager to join one of our top clients in Huntsville, AL. This role is perfect for a seasoned professional with a strong background in leading cyber or IT projects, managing staffing, project plans, and client relationships. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

IDR is seeking a Data Entry Coordinator to join one of our top clients in Suwanee, GA. This role is perfect for individuals who have a keen eye for detail, a knack for data management, and a passion for contributing to a dynamic team environment. If you are looking for an opportunity to join a large organization and work within an ever-growing, team-oriented culture, please apply today!

• Accurate and efficient data entry and management experience 
• Utilization of Excel and SAP for data handling and analysis
• Collaborate with the team to ensure smooth operations
• Onsite work at our client's location in Suwanee, 5 days a week
• This is a contract-to-hire position with an immediate start

• Minimum of 2 years of experience in Data Entry
• Proficiency in Excel
• Experience with SAP is a plus
• Ability to work onsite in Suwanee 5 days a week
• Degree preferred but not required

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dynamic and experienced Telecom Engineer to join one of our top clients in Brentwood, TN. This role offers an exciting opportunity to leverage your technical skills in a fast-paced, innovative environment. If you are looking for an opportunity to join a rapidly growing organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Telecom Engineer:

• Leverage Ring Central and CxOne UCaaS platforms to achieve business directives in a call center environment.

• Configure and maintain RingCentral call queues, IVRs, templates, call handling templates, and routing rules.

• Manage license assignments and phone number inventory.

• Optimize call flows and routing strategies for efficiency and compliance.

• Design, build, and maintain complex call flows in CXone Studio.

• Provide support for CXone modules including Workforce Management, Quality Management, Coaching, and Performance Management.

• Troubleshoot complex routing, system, and integration issues.

• Maintain and enhance Salesforce Health Cloud and Agent for Salesforce integrations.

• Support omnichannel experiences (SMS, chat, social media, etc.)

• Leverage APIs (REST), Postman, and automation tools to integrate with enterprise systems.

• Monitor, support, and enhance the security of current and future environments.

• Evaluate and automate the scaling and capacity requirements within environments.

• Troubleshoot and resolve environment performance issues, connectivity issues, security issues, etc.

• Provide escalated support to end users and service desk technicians.

• Implement new environments and technologies.

• Work with teams to integrate infrastructure components into processes and procedures.

• Additional duties as assigned.

• Ability to work with minimal supervision.

• Availability to work night and weekend hours on occasion as required.

   

Required Skills for Telecom Engineer:

• Bachelor's Degree in computer science, information technology or related field, or 2 or more years of equivalent experience.

• Experience in supporting, designing, and deploying solutions based on Ring Central and CxOne.

• Knowledge of the necessary APIs and languages necessary to interface the UCaaS to other enterprise systems.

• Experience in implementing, monitoring and maintaining UCaaS platforms, specifically Ring Central and CxOne.

• Strong knowledge of CXone Studio scripting and call routing logic.

• Experience in troubleshooting and resolving telephony technologies.

• Knowledge of DNS, DHCP, Kerberos and Windows Authentication.

• Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP, SIP, QoS, MOS.

• Knowledge of Network and TCP/IP routing/subnetting.

• Knowledge of Windows operating systems.

• Scripting experience in Python, JavaScript, or Node.js is a plus.

• Familiarity with authentication (SSO, Azure AD), MDM (Intune), and automation (Power Automate, Azure Functions) is a plus.

   

What’s in it for you?

• Competitive compensation package.

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization.

• Close-knit and team-oriented culture.

   

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.

• Employee Stock Ownership Program.

• Medical, Dental, Vision, and Life Insurance.

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.

• Maintain electrical system one lines and ascertain power availability for new installations.
• Responsible for reliability and efficiency of electrical systems/processes throughout the plant.
• Troubleshoots and resolves malfunctions to machine control systems and makes. recommendations to improve efficiency or quality concerns.
• Develops new and modifies existing PLC and/or HMI applications, interfaces, or embedded controls systems.
• Project management which may include budgeting, design, installation management, spare parts procurement, etc.

• Advanced level degree in Electrical and Computer Engineering or equivalent professional knowledge required.
• 5+ years of related experience preferred.
• Comprehension of general electrical engineering concepts required.
• A deep understanding of AutoCAD
• Demonstrated experience with Siemens TIA Portal and Rockwell PLC Programming

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Sr. Maintenance Reliability Manager

IDR is seeking a Sr. Maintenance Reliability Manager to join one of our top clients in Carrollton, GA. This role is perfect for a proactive, energetic, and people-oriented professional with a strong background in manufacturing. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Sr. Maintenance Reliability Manager:

• Team Leadership: Manage and mentor a large team, providing training and development to foster a proactive, process-driven culture.
• Maintenance Optimization: Lead preventive and predictive maintenance initiatives to minimize downtime, using CMMS tools like SAP PM for efficient scheduling and operations.
• Problem-Solving & Continuous Improvement: Drive root cause analysis and continuous improvement efforts, transitioning the team from a reactive to a proactive maintenance culture.
• Safety & Compliance: Uphold and promote safety standards, ensuring adherence to all operational procedures and policies.
• Strategic Alignment & Performance: Develop KPIs, collaborate with plant leadership to align maintenance strategies with operational goals, and ensure team success through effective organizational development.

Required Skills for Sr. Maintenance Reliability Manager:

• Education: Bachelor’s degree in Engineering or a related technical field (preferred).
• Experience: At least 10 years of experience in maintenance or reliability roles within continuous manufacturing environments (such as paper mills, steel mills).
• Technical Expertise: Deep knowledge of CMMS systems (SAP PM preferred), preventive and predictive maintenance practices, and asset management principles. CRMP certification is a plus.
• Leadership: Proven track record in managing large teams in high-pressure, fast-paced environments. Skilled in motivating, developing, and holding team members accountable.
• Problem-Solving: Strong ability in root cause analysis, driving organizational development, and implementing strategic initiatives to improve performance.