Alexa Jervis

ServiceNow Developer 

• Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
• Location: 100% remote. First week of work will be onsite at nearest client location, remainder of project will be remote. 

Responsibilities:

• Design, configure, develop, and implement solutions on the ServiceNow platform to meet business requirements.
• Build and maintain workflows, forms, catalog items, and integrations using JavaScript, Glide, and REST/SOAP APIs.
• Configure and extend core ServiceNow modules, with a focus on ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
• Collaborate with business analysts, stakeholders, and other technical teams to translate requirements into scalable ServiceNow solutions.
• Support platform administration, including access controls, security rules, and performance optimization.
• Implement best practices for configuration management, platform upgrades, and quality assurance.
• Contribute to integrations with Medicaid claims systems or other healthcare applications where applicable.
• Provide documentation, testing, and knowledge transfer for developed solutions.

Requirements:

• 7+ years of hands-on ServiceNow development and configuration experience (full lifecycle implementation).
• Strong expertise in core modules such as ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
• Proven experience with scripting (JavaScript, Glide), workflows, and enterprise integrations (REST/SOAP APIs).
• Prior exposure to Medicaid Health Systems.
• ServiceNow certifications (Administrator, Application Developer; HRMS, HRSD or other advanced certifications a plus).
• Strong understanding of ITIL 4 processes and Agile/Scrum delivery methodologies.
• Excellent problem-solving, communication, and stakeholder engagement skills.

Preferred: 

• Experience implementing case management solutions with SLA/entitlement tracking.
• Background in integrating eligibility verification or claims processing systems.

IDR is seeking a Senior Campaign and Automation Developer to join one of our top clients in Brentwood, TN. This role is perfect for individuals passionate about marketing automation and campaign management, eager to contribute to a dynamic team. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Senior Campaign and Automation Developer:

• Collaborate with cross-functional teams to execute personalized and automated marketing campaigns, including Emails, SMS, Push Notifications, and Direct Mail.
• Utilize marketing automation platforms like Adobe Campaign, Salesforce Marketing Cloud, and others to translate marketing strategies into effective campaign workflows.
• Manage project timelines and tasks using systems such as Asana, Workfront, or JIRA to ensure timely delivery of campaigns.
• Partner with IT Marketing, Data Engineering, and Engagement teams to define business requirements and ensure data and creative needs are met.
• Lead meetings with internal stakeholders and third-party vendors to discuss campaign development and personalization initiatives.

Required Skills for Senior Campaign and Automation Developer:

• Minimum of 2 years of experience in Marketing, Advertising, or IT.
• Bachelor's degree in Business, IT, or Marketing, or a suitable combination of education and experience.
• Proficiency in marketing automation and campaign management systems, as well as Microsoft Office products.
• Strong attention to detail and ability to manage timelines effectively.
• Experience with SQL is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#Li-hybrid

IDR is seeking a Systems Analyst E4 to join one of our top clients in Colorado Springs, CO. This role involves analyzing real-world data related to Missile Defense and Space Domain Awareness, contributing to an Agile Scrum team to develop and complete features aligned with program objectives. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Systems Analyst E4:

Collaborate with an Agile Scrum team to develop features and stories that align with program goals.

Analyze and interpret real-world data to enhance Missile Defense and Space Domain Awareness.

Develop and refine algorithms to effectively utilize and update data.

Engage in performance analysis and characterization of large-scale complex system simulations.

U.S. Citizenship is required due to security clearance and government contracts.

Required Skills for Systems Analyst E4:

Strong analytical skills with experience in filtering data to predict ballistic missile threats.

Proficiency in data analytics, including the ability to handle large datasets to identify trends and insights.

Knowledge of system engineering principles, including design, development, testing, and evaluation.

Experience in analyzing ballistic missile threats and predicting future threat states.

Advanced degree with 7+ years of experience or Bachelor's with 9+ years of experience.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry-leading organization

Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite  

IDR is seeking a dedicated and experienced Technician 3 to join one of our clients in Nashville, TN. This role is perfect for a quality control technician with in-depth industry knowledge and a strong commitment to providing an outstanding customer experience. If you are a self-starter with excellent organizational and communication skills, and you're looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Technician:

• Lead on-site activities by directing, auditing, and supporting technicians and subcontractors.
• Train less experienced technicians, subcontractors, and client teams on installation best practices.
• Perform scheduled installation and service work at customer sites.
• Communicate regularly with internal teams (PMO, Resource Center, Service Center) and handle client escalations.
• Manage administrative tasks, maintain tools/vehicle, and support new project bids with job walks and estimates

Required Skills for Technician: 

• Proficiency and knowledge in multiple key accounts
• Ability to operate network certifiers
• Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
• Must have completed some or all certification for: BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification, Bogen, HID Global, Camtek, Panduit, Bosch, CommScope, Axis

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

Maintenance Technician 2

 

IDR is seeking a Maintenance Technician 2 for one of our top clients in Pleasant Prairie, Wisconsin. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Responsibilities of the Maintenance Technician 2:

• Troubleshoot a variety of multi-craft equipment.
• Test electrical systems and continuation of circuits for wiring.
• Install, replace, and/or repair electrical wiring, switch boxes, conduits, light fixtures, etc.
• Ensure machines are lubricated properly to maintain functionality
• Assist in training and mentoring junior technicians as needed.

Required Skills for the Maintenance Technician 2:

• 5+ years of professional experience in industrial manufacturing.
• Strong electrical/mechanical background.
• Strong ability to interpret OEM manuals, drawings, and schematics.
• Ability to read and interpret precision measuring devices.
• Familiar and comfortable with shop equipment like power tools, band saw, and drill presses.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Senior Tax Manager, International Tax to join one of our top clients in Antioch, TN. This role is a unique opportunity for a seasoned tax professional to oversee international tax compliance, reporting, and forecasting for a large, dynamic organization. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Senior Tax Manager, International Tax: - Oversee outsourced international tax compliance in collaboration with BDO - Manage Country-by-Country reporting and Pillar 2 - Conduct related calculations for forecasting purposes and provision calculations - Collaborate with a global team, including members in India and Europe - Utilize OneSource for provisioning and software usage Required Skills for Senior Tax Manager, International Tax: - CPA or Master's degree in Tax - Minimum of 7 years of relevant experience in tax provisions and compliance - Experience with international tax provisions - Prior supervisory/management experience - Proficiency in OneSource or similar tax software What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 20+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Technician 2 to join one of our top clients in Nashville, TN. This role offers an exciting opportunity to work with a dynamic team in a rapidly growing organization. If you are eager to contribute to a collaborative environment and expand your expertise in structured cabling and network systems, we encourage you to apply today!

Position Overview/Responsibilities for the Technician 2:

• Utilize your expertise in network cabling, CCTV, fire alarms, intrusion detection, access control, and networking

• Maintain and acquire necessary certifications, including LIFT, OSHA30, and BICSI Installer 1.

• Collaborate with our client's team to ensure high-quality installations and adherence to industry standards.

• Be prepared to travel within the Nashville area and surrounding regions for project needs.

Required Skills for Technician 2:

• Minimum of two years of experience as a Technician One or equivalent.

• Possession of industry manufacturer certifications or equivalent structured cabling experience.

• Proficiency in Microsoft Suite (Outlook, Excel, Teams, Word).

• Willingness to obtain BICSI Installer 1 certification upon hiring.

• Local to the Nashville area with flexibility for travel as needed.

What's in it for you?

• Competitive compensation package

  Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

  Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking an R&D Test Engineer to join one of our top clients in Loveland, CO. This role offers a dynamic opportunity to contribute to innovative projects within a collaborative and supportive team environment. If you are eager to be part of a growing organization that values teamwork and innovation, we encourage you to apply today!

Position Overview/Responsibilities for the R&D Test Engineer:

Design and develop hardware test systems, leveraging your expertise in instrument test system design. Utilize common test software tools, such as National Instruments LabVIEW and TestStand, to enhance testing processes. Apply statistical principles to analyze data and improve test methodologies. Integrate test system peripherals, including printers and scanners, to streamline operations. Collaborate with our client's team to ensure quality and control in manufacturing processes.

Required Skills for R&D Test Engineer:

Bachelor's degree in Mechanical or Electrical Engineering, Computer Science, or a related physical science. Alternatively, an Associate's degree with 10 years of engineering experience. 7-10 years of experience in hardware test system design. Proficiency in using test software tools like LabVIEW and TestStand. Experience with data communication methods such as USB, Modbus, and RS-485. Familiarity with manufacturing quality and control tools, such as pFMEA and Gauge R&R, is advantageous.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row Compensation Details: $55-60/hour

IDR is seeking an Monitoring & Automation Administrator to join one of our top clients in Suwanee, GA. This role is pivotal in ensuring the seamless deployment and maintenance of observability tools, with a focus on automation and integration across various platforms. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Monitoring & Automation Administrator:

• Develop and sustain monitoring dashboards, alerts, and SLO/SLA reporting using Dynatrace as the primary tool.

• Design and implement automated workflows utilizing tools such as Ansible, Terraform, and ServiceNow.

• Collaborate with infrastructure and application teams to integrate telemetry and logging standards effectively.

• Utilize AI/ML features in observability platforms to enhance alert accuracy and root cause analysis.

• Engage in incident response activities, including after-action reviews and proactive system improvements.

Required Skills for Monitoring & Automation Administrator:

• Minimum of 3 years of experience in IT infrastructure, DevOps, or SRE with a focus on monitoring and automation.

• Proficient in observability platforms like Dynatrace, Datadog, or Grafana.

• Skilled in scripting languages such as Python, PowerShell, or Bash.

• Strong understanding of telemetry concepts, including logs, metrics, traces, and events.

• Experience with hybrid cloud environments, including AWS, Azure, and on-premises systems.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  #LI-Onsite