Alexa Carter

IDR is seeking an AI & M365 Platform Engineer to join one of our top clients in Atlanta, GA. This exciting new role focuses on advancing AI adoption within a large enterprise environment, leveraging the Microsoft 365 platform and other AI technologies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the AI & M365 Platform Engineer:

• Collaborate with development, security, and enterprise architecture teams to enable AI adoption across the business.
• Guide development teams in selecting the most suitable AI platforms for various business use cases.
• Mentor users throughout their AI journey and support enterprise AI platforms. Provide technical guidance on AI architecture and governance, and assist in moving AI agents into production.
• Participate in the AI Center of Excellence (CoE) to drive innovation and best practices.

Required Skills for AI & M365 Platform Engineer:

• Proven experience in building and deploying AI agents into production environments.
• Strong understanding of AI data retrieval, RAG concepts, and improving AI responses through data strategies.
• Expertise in security, including agent permissions, identity management, and data governance.
• Experience integrating AI agents with APIs, ServiceNow, Workday, and other enterprise platforms.
• Familiarity with Microsoft 365, including Copilot licensing, Entra ID, and user support.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-hybrid

IDR is seeking a Software Architect to join one of our top clients for an onsite opportunity in Suwanee, Georgia. This role involves architecting, designing, developing, and maintaining software solutions primarily within AWS cloud environments, with a focus on scalability and security. The position offers the chance to work on a variety of innovative projects in a dynamic, fast-paced setting.

Position Overview for the Software Architect:

• Architect, design, develop, debug, test, and maintain software programs across diverse environments, emphasizing AWS cloud, firmware, and mobile applications.
• Lead system architectural design efforts within AWS cloud infrastructure, ensuring solutions are scalable and secure.
• Support and mentor software engineers through advice, coaching, and educational initiatives.
• Develop software solutions by analyzing information needs and studying system flows, data usage, and work processes.
• Document solutions thoroughly with diagrams, code comments, and clear documentation to facilitate maintenance and scalability.

Requirements for the Software Architect:

• Bachelor's or Master’s degree in Computer Science, Computer Engineering, or a related field.
• Minimum of 5 years of AWS cloud architecture design and development experience.
• 7-10 years of hands-on programming experience.
• Expert-level programming skills in Python and Typescript.
• Strong understanding of software development methodologies and best practices.

Additional Requirements:

• Must be authorized to work in the U.S. without sponsorship now or in the future
• This is a direct hire opportunity - C2C arrangements and third-party vendor submissions will not be considered

#LI-Hybrid

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA paying $18/hr W2. 

Position Overview for the Technical Customer Service Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking a Project Manager to join one of our top clients for a hybrid opportunity in Nashville, Tennessee. In this role, you will lead a large-scale enterprise software implementation, coordinating cross-functional delivery teams and client stakeholders to drive milestones from planning through go-live.

This position is ideal for a hands-on project leader who brings structure to evolving requirements, manages risk proactively, and communicates clearly at every level.

Position Overview for the Project Manager:

• Lead end-to-end planning and execution for a major software implementation program with multiple workstreams and stakeholders
• Own project governance including scope, schedule, budget tracking, risk/issue management, and change control
• Facilitate status meetings, document decisions, and provide clear reporting and escalation paths
• Coordinate efforts across internal teams, client partners, and third-party vendors to ensure on-time delivery
• Help remove blockers, drive accountability, and support operational handoffs and project closeout activities

Requirements for the Project Manager:

• 5+ years of experience managing software implementation projects across the full project lifecycle
• Demonstrated ability to manage scope, schedules, budgets, resources, and delivery commitments (fixed-price and/or time-and-materials)
• Strong project management methodology and tool proficiency (e.g., MS Office; project tracking and reporting tools)
• Proven experience managing risks, issues, dependencies, and change requests while balancing competing priorities
• Excellent communication skills with the ability to partner effectively with technical teams, business stakeholders, and executives

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a NOC Technician (Night Shift) to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.

Position Overview for the NOC Technician (Night Shift):

• We are seeking a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This position serves as a frontline technical support resource, receiving and documenting service issues, monitoring system notifications, coordinating incident response, and ensuring timely communication with affected 911 centers and technical support partners. Although the position carries a Network Technician title, the primary responsibilities involve technical monitoring, incident management, customer support, and coordination rather than direct network configuration or administration.

Required Skills for the NOC Technician (Night Shift):

• 3+ years using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network
• 3+ years creating, updating, and closing incident records, including documenting timelines, troubleshooting steps, and vendor responses
• 3+ years understanding IP connectivity, network equipment, and telecommunications services
• 3+ years assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management
• 3+ years gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Onsite

IDR is seeking a Full Stack Engineer to join one of our top clients for an opportunity in Memphis, TN. This role involves building, implementing, maintaining, and operating innovative technology solutions within a dynamic team focused on emerging tech and digital transformation initiatives.

Position Overview for the Full Stack Engineer:

• Responsible for designing, developing, and deploying software solutions that align with business objectives and technology strategy.
• Collaborates with cross-functional teams including web engineers, QA, and product managers to ensure seamless delivery.
• Explores and prototypes emerging technologies, facilitating rapid adoption and validation of innovative ideas.
• Develops technical documentation and translates business requirements into detailed technical designs.
• Provides thought leadership around technology trends, contributing to strategic planning and process improvements.

Requirements for the Full Stack Engineer:

• Proficiency with Java, Spring Boot, and cloud-native platforms such as AWS and Kafka
• Experience with HTML, JavaScript, ReactJS, React Native, NodeJS, and Python
• Knowledge of modern databases (SQL), JSON, and protocols including TLS, REST, and Web Sockets
• Skills in Shell Scripting, Systems Administration, and Containerization technologies
• Familiarity with CI/CD, automated testing, DevOps, and Agile methodologies

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a NOC Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the NOC Technician: The NOC Technician will make skilled assessments and perform technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause. The position will also document and escalate Tier 2 and Tier 3 critical alerts to the appropriate tech support group.  Required Skills for the NOC Technician:

• Schedule: (6:00pm - 6:00am) (Sun-Wed or Wed-Saturday)
• 2+ experience working as a NOC or Data Center Technician
• Experience installing and racking server and network-based equipment
• Experience escalating Tier II and Tier III alerts to the appropriate tech support group
• Experience providing technical support for end-users, over the phone, through email and chat

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-onsite  

IDR is seeking a Software Developer to join one of our top clients for an opportunity in Austin, Texas. This role focuses on assessing and implementing interoperability solutions that support automated ingestion and processing of electronic case reporting data. You will build and maintain analytics programs and dashboards that streamline workflows, improve data quality, and support modernization initiatives within a public-sector health data environment.

Position Overview for the Software Developer:

• Conduct an interoperability needs assessment to support ingestion of electronic case reports and auto-population of registry data fields
• Develop, test, document, and maintain SAS, Python, and/or R programs to automate workflows and build dashboards
• Implement and support system integrations that improve data interoperability and operational efficiency
• Perform testing, validation, troubleshooting, and refinement of automated data-integration processes
• Produce clear technical documentation, including system requirements and workflow/process documentation for sustainability

Requirements for the Software Developer:

• 8+ years of experience developing, testing, maintaining, and troubleshooting scripts in SAS, Python, R, or similar programming languages
• 8+ years of experience with system integration, dashboard creation, and workflow automation
• 8+ years of experience working with complex structured or semi-structured datasets and database querying concepts
• Demonstrated ability to write system requirements documentation and translate business needs into technical solutions
• Proven experience testing and validating automated data-integration solutions, including documenting code and technical specifications

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid

IDR is seeking a Sr. Infrastructure VMWare Engineer to join one of our top clients for an opportunity in Atlanta, Georgia. This role involves designing, implementing, and supporting enterprise-grade virtualization and software-defined data center (SDDC) technologies. The position offers the chance to work with a leading organization in the technology and infrastructure sector.

Position Overview for the Sr. Infrastructure VMWare Engineer:

• Design, deploy, and maintain enterprise VMware vSphere clusters supporting critical workloads.
• Design and manage VMware NSX-T network virtualization, including micro-segmentation, distributed firewalls, NSX Edge services, and overlay networking.
• Deploy and configure VMware Avi / NSX Advanced Load Balancer, including Avi Service Engines, Virtual Services, load balancing, traffic rules, and security policies.
• Automate infrastructure provisioning and lifecycle operations using tools such as PowerCLI, Ansible, or Terraform.
• Provide Tier 3 support and troubleshoot complex virtualization, networking, NSX-T, and load-balancing issues.
• Ensure high availability, security, performance, and scalability of enterprise virtualization infrastructure.

Requirements for the Sr. Infrastructure VMWare Engineer:

• 5+ years of experience in enterprise infrastructure engineering with a strong focus on VMware technologies.
• Hands-on experience with VMware NSX-T, including distributed firewalls, micro-segmentation, NSX Edge services, and overlay networking.
• Hands-on experience with VMware Avi / NSX Advanced Load Balancer, including Avi Service Engines, Virtual Services, load balancing, and traffic rules.
• Strong understanding of TCP/IP, routing (BGP), VLANs, VXLAN/GENEVE overlay networks, and network security.
• Experience with infrastructure automation using PowerCLI, Ansible, Terraform, or similar tools.
• Experience troubleshooting complex VMware, networking, and load-balancing issues in enterprise environments.

What's in it for you?

• A remote opportunity with most responsibilities able to be completed remotely, with occasional onsite requirements.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid