IDR, Inc.

IDR is seeking an Intermediate RefreshTechnician for one of our top Healthcare clients in Panorama City, CA. This is a 2 year contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities:

• Provide support for a Microsoft-based network, including Windows 10/11, Microsoft Office 365, MS Teams, and basic desktop and networking issues.
• Manage and troubleshoot PC hardware and software, including desktops, laptops, and tablets, and address network communication problems and peripheral issues.
• Assist with the deployment process, including asset receipt, equipment staging, deployment execution, and updating asset management systems.
• Perform data transfer and recovery, email administration, and prepare assets for disposition, while maintaining attention to detail and adhering to technical manuals and instructions.

REQUIREMENTS:

• • High School Diploma and 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware.
  • Skills must include knowledge of Operating Systems and configuration, hardware configuration, and software installation.
  • 2+ years in a client - facing role ( working with clinical staff, asset inventory)
  • Experience dealing with over 5 daily pc refreshes/ 25 weekly pc refreshes

What's in it for you?

• • • Full Benefits during the contract! (Medical, Dental, Vision, etc.)
    • Ability to get your foot in the door with a well-established company
    • Competitive compensation
    • Excellent work/life balance

Why IDR?

• • • 20+ Years of Proven Industry Experience in 4 major markets
    • Employee Stock Ownership Program
    • Dedicated Engagement Manager who is committed to you and your success
    • Medical, Dental, Vision, and Life Insurance
    • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $23.43/hr W2

IDR is seeking a dynamic and innovative AI Specialist to join one of our top clients in Atlanta, GA. This role is perfect for individuals who are passionate about AI, cloud technologies, and providing top-tier support to developers and engineers. If you are looking for an opportunity to join a large, growing organization and work within a collaborative, team-oriented culture, please apply today! Position Overview/Responsibilities for the AI Specialist:

• Deliver Tier 1 and Tier 2 support to developers and engineers, collaborating closely with Tier 3 and 4 platform teams and vendors for issue resolution.
• Utilize knowledge of Kubernetes, virtualization, and cloud-native technologies to support AI services.
• A strong understanding of private (on-premises) and public (GCP & AWS) cloud architectures and services is required.

Required Skills for AI Specialist:

• In-depth knowledge of Hybrid Cloud architectures and services.
• Developer experience with DevOps practices (Git, Jenkins, etc.) and working with AI/ML engineers and data scientists.
• Experience deploying, supporting, and optimizing on-premises and cloud GPUs (NVIDIA & AMD) enabled infrastructure (VMs & Containers).
• Hands-on experience with deploying and managing containerized workloads in Kubernetes.
• Proven ability to diagnose and resolve customer and platform issues in production environments.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking  a detail-oriented Strategic Initiatives Specialist to support the planning, execution, and promotion of key initiatives. In this role, you will support event logistics, stakeholder coordination, and communications to ensure seamless execution and effective engagement across various channels. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys supporting multiple projects, and has a passion for bringing people together! Position Overview/Responsibilities for the Strategic Initiatives Specialist: Event Coordination

• Assist in planning and executing internal and external events, including logistics, vendor coordination, and on-site support.
• Work with stakeholders to ensure event content aligns with objectives and themes. Track event timelines and key deliverables to ensure smooth execution.
• Manage attendee communications, registration, and post-event feedback collection.

Communications & Content Creation

• Draft and edit event-related communications, including invitations, newsletters, and promotional materials.
• Support internal communications initiatives to ensure consistency with company messaging and branding.
• Maintain and update event webpages, intranet sites, and content repositories.

Project Management & Operations

• Maintain project plans, trackers, and documentation to ensure alignment across teams.
• Coordinate with internal teams and external vendors to deliver event and communication initiatives.
• Analyze event and communication performance metrics to inform future improvements.

Top Skills:

• 3-5 years' experience in corporate events, internal communications, and marketing
• Experience in audience engagement strategies, including interactive content, social media campaigns, and digital marketing techniques.
• Bachelor's degree in Marketing, communications, Business Administration, or a related field

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dynamic and experienced Sr. Technical Writer to join one of our top clients in Lawrenceville, GA. This role offers an exciting opportunity to oversee the design and creation of technical documentation, user guides, and training materials in a hybrid work environment. If you’re a detail-oriented Technical Writer, we encourage you to apply today!   Position Overview/Responsibilities for the Senior Technical Writer:

• Develop and manage documentation project plans and timelines.
• Create, edit, and maintain various documents, including user guides, technical specifications, training materials, policies, and proposals for print and digital formats.
• Standardize documentation practices, ensuring consistency and accuracy across materials.
• Collaborate with developers, engineers, and project managers to gather information and enhance documentation quality.
• Research products and assess audience needs to tailor content for clarity and usability.
• Develop visual aids, such as diagrams and charts, to improve comprehension.
• Research and recommend new tools and methods to enhance documentation quality and efficiency.
• Work with department heads and end users to identify business procedures and documentation needs for hardware and software.
• Analyze IT project requirements to determine necessary documentation.
• Collaborate with development teams to gather and interpret technical information.
• Coordinate with designers and printers to ensure high-quality document formatting and layout.

Required Skills for the Senior Technical Writer:

• 2+ years of experience in technical writing (4+ years preferred).
• Degree in English, Communications, or Journalism.
• Strong writing, editing, and document formatting skills.
• Experience documenting IT software and systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Excellent communication, research, and analytical abilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to translate complex technical information into user-friendly content.
• Self-motivated, deadline-driven, and capable of working independently or in a team.
• Experience in a collaborative, fast-paced environment with a customer-focused approach.

What’s in it for you?

• Opportunity to join an industry-leading organization
• Hybrid work schedule with 1-2 days in office per week
• Full Benefits; Medical, Vision, Dental, and more!
• Competitive compensation package

IDR is seeking an Executive Administrator to join one of our top Construction clients in the Golden Valley, MN area! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities of the Executive Administrator: Manage executive calendar and schedule appointments Provide executive support to the manager Proficient in Microsoft Word, Excel, Outlook, and PowerPoint Assist with screening and interviewing candidates Provide honest and precise feedback to candidates Required Skills for Executive Administrator: Minimum 5 years of administrative assistant or office management experience, including executive calendar management and executive support Proficient in Microsoft Word, Excel, Outlook, and PowerPoint Associate or Bachelor degree preferred What’s in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry

IDR is seeking a Workstation Technician for one of our top clients in Rochester, MN. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This role is Fully Onsite in Rochester, MN. Shift: 4:00 pm – 12:30 am CT Responsibilities of the Workstation Technician: Facilitate hardware and software orders, from receipt to installation, in collaboration with the Workstation Support Team. Ensure proper equipment labeling and document device specifications. Perform on-site installations, provide customer service, and offer technical support for repairs. Serve as a technical liaison, collaborating with various support services, and assisting with end-user training when needed. Required Skills for the Workstation Technician: 1+ years of experience supporting PC and Mac desktop hardware and operating systems Prior PC Refresh experience is a big plus! Associate's degree in Computers, Technology, Electr

IDR is seeking an IT Governance & Disaster Recovery Analyst for a 6+ month contract position at our client's location in Memphis, TN. The successful candidate will collaborate across divisional teams to support our maturing Governance and Disaster Recovery efforts. This role requires excellent communication skills with an ability to gather requirements, develop actionable plans, and resolve questions quickly. The ideal candidate is detail-oriented with demonstrated experience partnering with product owners, solutions architects, and other members of our client's team to implement existing processes while identifying opportunities to improve our programs

Embedded Firmware Engineer IDR is seeking an Embedded Firmware Engineer to join one of our top clients in Atlanta, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Embedded Firmware Engineer:

• Design, develop, implement, and support software solutions in relation to embedded firmware systems.
• Step into the Product Life Cycle to implement software solutions impacting quality improvement, cost reductions, and technical support.
• Develop embedded firmware systems in support of a manufactured product.

Required Skills for the Embedded Firmware Engineer:

• Bachelor’s Degree in Electrical Engineering, Software Engineering, Computer Science, or Physics preferred.
• 5+ years of experience in firmware engineering, with a focus in embedded firmware systems.
• Experience with embedded programming using C and C++

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

IDR is excited to announce an opportunity for a

Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today! Position Overview/Responsibilities for the Senior Telephony Product Manager: - Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives - Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions - Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections - Manage the deployment and optimization of CCaaS solutions Required Skills for Senior Telephony Product Manager: - 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS - Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar - Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR) - Knowledge of CRM systems and Workforce Management (WFM) tools  - Proven experience with product development and lifecycle management - Strong collaboration skills with cross-functional teams What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to join an industry-leading organization - Collaborative and team-oriented culture

Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row