Helpmates

Helpmates is seeking an experienced Customer Service Sales Account Manager with a strong background in order processing for the aerospace industry. This role involves creating orders for the shop floor, updating portal systems, communicating with engineers on quotes, and requesting quotes. Pay: $30 – $35/hour Schedule: Monday – Friday, 7:00 AM – 4:00 PM some overtime may be required Location: Buena Park Job Duties:

• Responsible for tracking and fulfillment of “RP” (Repeat Production) quote opportunities. This includes expediting, estimating, outside processing quotes, lead-times, and run rates from the foundry and the machine shop. (Goal: 48 hour quote from time RFQ is received)
• Coordinates successful processes and procedures as well as sales strategies with the inside team to support monthly and annual bookings goals.
• Personally handles key accounts to assure customer satisfaction.
• Responsible for establishing culture, policies and procedures to foster customer satisfaction and repeat business.
• Responsible for response and resolution to customer complaints.
• Responsible for building customer relationships within the customer service department to increase customer retention and provide opportunities for value added selling and increased market share.
• Responsible for developing procedures and tracking workload to assure that all orders are entered promptly and accurately. (Goal: 48 hours from receipt)
• Track and report weekly, the status of all open “RP” RFQ’s to the Sales Manager /Vice President.
• Provide monthly forecast of “RP” bookings based upon blanket order patterns of key accounts.
• Advise Sales Manager / President if and when assistance may be required to service customers in a timely manner.
• Provide information to support development of and implement pricing strategies as directed by the Sales Manager / President
• Understand the POC (Point of Control) production schedule and quote accordingly (price & lead-time)
• Attend necessary management, sales, production, DSP’s, (Divisional Strategic Plan) and ISO meetings
• Support the Annual Profit Plan and forecast process on an as needed basis
• Understand and improve all documented procedures relating to the sales department along with the Purchasing department
• Working knowledge of contracts terms and conditions
• Works with Sales Manager / Vice President on special projects or new responsibilities as required
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE REQUIRED:

• Strong Excel skills, including proficiency with pivot tables and VLOOKUP (candidate will be tested)
• Five years of sales and customer service experience in a manufacturing environment, preferably within the aerospace industry.
• Excellent written and verbal communication skills
• Excellent computer skills
• Negotiating skills
• Ability to lift 25 lbs 
• High School Graduate, Four year college degree preferred

#HSCE

Job Title: Mechanical Assembler- Urgently Hiring 

Pay: $22.00 hourly Schedule: 7:00 am to 3:30 pm Monday-Friday Start Date: ASAP We are seeking a Mechanical Assembler for a contract to hire opportunity with our client, a leader in solids reduction, wastewater treatment, and product destruction! The Mechanical Assembler will be responsible to perform a variety of assembly operations associated with the manufacturing of products and equipment. The assembly process may include fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting and diagnosing. The Mechanical Assembler job responsibilities:

• Uses small hand and power tools to assemble equipment.
• Performs tests and aligns equipment to provide a high quality finished product.
• Builds seal assemblies and spare part assemblies following sales and production order requirements.
• Conveys material pick list discrepancies to the attention of the supervisor.
• Reads and interprets blue prints, sketches and written instructions to assemble parts or equipment.
• Looks for faulty components during the assembly process and tests assembled parts or products to ensure functionality.
• Complies with policies, procedures and regulatory requirements.
• Maintains a clean and organized work area to facilitate assembly functions.

Perform other duties and special projects as assigned.

• The Ideal Mechanical Assembler will have:
• High School Diploma or equivalent.
• 1-2 years’ experience assembling products or using mechanical skills
• Ability to use small tools, power tools, air tools, hoists forklifts, hydraulic press, and medium voltage (up to 575 vac)
• Able to lift 50 pounds unassisted
• Able to drive a forklift and use electrical hoisting equipment
• Ability to follow written and verbal instructions
• Ability to read and interpret assembly diagrams, production and sales orders
• Familiarity with Company equipment
• Highly self-motivated.
• Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude.
• Attention to detail.

Ready to take the next step? Apply now for this Mechanical Assembler—or contact us to learn more! #HSIR

 

Intermediate Opening for an Experienced CNC Machinist - Lathe in the Santa Fe Springs Area- 1st & 2nd Shifts Available!   

Job Title: CNC Machinist – Lathe Operator

Department: Manufacturing

Location: Santa Fe Springs, CA - Must be able to reliably commute

Payroll Range: $23 - $26 Depending on experience & knowledge

Schedule: Full-time, First & Second shift opportunity 

 

Job Summary: Seeking a skilled CNC Machinist specializing in lathe operations to join our manufacturing team with setup experience. The ideal candidate will have extensive experience operating CNC lathes, producing complex aerospace components with precision and efficiency. This role requires a deep understanding of CNC machinery, the ability to perform intricate setups, and a commitment to maintaining the highest quality standards.

 

Key Responsibilities: 

• The ability to read and write English

• Set up, run, and troubleshoot all site specific CNC machines to manufacture parts per engineering drawings and specifications.

• Execute complex setups independently, including selecting and installing appropriate tools, fixtures, and materials.

• Interpret blueprints, manuals, and technical documents to determine dimensions and tolerances.

• Hands-on experience using inspection tools (Micrometers, calipers, comparators, etc.) 

• Monitor machining processes to detect malfunctions or deviations and adjust controls as required.

• Utilize precision measuring instruments to verify conformance of finished workpieces to specifications.

• Perform routine maintenance on machines, including checking fluid levels and cleaning.

• Maintain a clean and organized work area, adhering to all safety protocols and company policies.

• Work closely with engineers, programmers, and production personnel to resolve machining challenges.

• Train other employees to set up CNC programs

 

Required Qualifications:

• Must Have Set Up Experience

• Minimum of 5 years of CNC lathe operation experience, with at least 3 years in a conventional machining environment.

• Proven ability to set up and operate various CNC and manual machines

• Proficiency in reading and interpreting blueprints and technical drawings.

• Strong understanding of GD&T.

• Basic computer skills and familiarity with CNC programming codes.

• Solid mathematical skills pertinent to machining tasks.

• Must be willing to undergo a background check & drug screen

• Must be ITAR-compliant

 

Preferred Qualifications:

• High school diploma or GED preferred.

• Forklift or Crane Operator certification is a plus but not mandatory.

• Knowledge of ANSI Y14.5 (GD&T) is preferred but not required.

This position requires access to ITAR-controlled technical data and/or defense articles. As such, the candidate must be a U.S. citizen or U.S. lawful permanent resident (green card holder) to comply with the International Traffic in Arms Regulations (ITAR). Applicants who do not meet these criteria will not be considered for this role.  

#HSCE

Job Title: Returns Sales Order Processor (Immediate Need)

Hours: 8:00am-5:00pm, Monday-Friday  Start Date: ASAP We are seeking a Returns Sales Order Processor for a temporary to hire opportunity with our client, a leader in hot water systems! The Returns Sales Order Processor will be responsible to support the Account Management and Operations groups with sales-order management, returns and RGA warranty return management. The Returns Sales Order Processor responsibilities: 

• Handles the administrative tasks to process defective product returns using SAP to process
• Credit Memos and Returns management
• Handle Inbound customer calls and assist with welcome calls with return customers
• Create “Free Box” orders for units to be shipped back to the company
• Generate shipping labels or bill of ladings for shipments and cross reference unit order parts, KPI is at least 35 labels per day- exceptions can be discussed as a team
• Validates customer and product information on submitted RGA forms and follows up with customers to conclude return approval
• SRA Management as needed
• Verifies all RGA warranty serial numbers to ensure accuracy and prevent fraud returns. Will conduct research, and investigation to ensure 100% return on units
• Engage with warehouse staff to process, schedule, and adhere to Quality Control guidelines on returned SRAs and RGAs
• Produce daily/weekly/month reports of returned inventory, including disposals, Return report, Collection report, Summary Report, Sales Discount report, Units shipped report, Internal Control Reports Audits, Project-oriented reports as needed.
• Manage Accounting Quarter / Monthly / Yearly return/RGA/Credit Memo audits
• Generate weekly & Month-end reports to upper management and executives
• Enter data, analyze data, and identify return tracking information
• Process, categorize, and keep return metrics updated accurately
• Update all Return reports, logs, and documentation reports to report accurate statistics and metrics
• Coordinate Return paperwork with Warehouse inbound staff
• Maintain proper update and filing of credit memos and RGA forms and shipping documents Keep filing accurate
• Respond to customer inquiries by fax, phone, and email in a timely manner
• Back up Team Lead and Returns Sales Processor as needed
• Assist the AMO Department with researching CAN & US, which includes not limited to; orders on various Ecommerce websites to subsequently process orders and returns for CAN & US 
• Other duties as assigned

The Returns Sales Order Processor requirements:

• Provide excellent customer service, requires cheerful outlook servicing external and internal customers
• Advanced to intermediate knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.  Must know pivot tables and VLook up functions. Experience with Formulas is a plus
• Strong analytical skills and attention to detail
• Prior Experience with UPS WorldShip and or FedEx parcel shipping software a plus
• Excellent customer service skills
• Strong detail oriented and solid organizational and multi-task job responsibilities
• Ability to learn quickly, and skilled and experience working in a Team environment
• Skilled at building customer relationships
• Working overtime, holidays and/or weekends as needed; Working overtime to maintain workloads or assist the department during peak season with modified work hours

#HSIR  

Job Title: CNC Machinist with Honing/Gun Drill Experience

Helpmates is looking for an experienced CNC Machinist to operate 2, 3, 4, and/or 5-axis CNC machines, as well as conventional machines, with a focus on honing and gun drilling. The ideal candidate should have a strong background in aerospace manufacturing and be capable of setting up and operating machines independently to produce complex aerospace parts.

Job Duties: 

• Operate multiple machines, including CNC and conventional Mills, Lathes, and Gun Drills.
• Perform pre-operational inspections to ensure equipment is working properly.
• Read blueprints, manuals, and specifications to determine dimensions, tolerances, and setup needs.
• Set up machines independently, including changing chucking jaws, tools, and offsets.
• Use a sit-down forklift to retrieve and load parts onto racks.
• Use cranes and hoists to load and unload parts from racks onto machines.
• Run trial machine operations to check settings and controls.
• Select, align, and secure fixtures, tools, attachments, and materials on machines.
• Set machine controls for speed, feed, coolant flow, and cut depth/angle, and adjust as needed.
• Monitor machine operations for malfunctions or inaccuracies and make necessary adjustments.
• Verify that finished parts meet specifications.
• Track task times and maintain records on BAMC.

Requirements:

• 5+ years of CNC machining experience, with expertise in honing and gun drilling.
• Proficient in operating 2, 3, 4, and/or 5-axis CNC machines, Mills, and Lathes.
• Knowledgeable in aerospace part manufacturing and machining processes.
• Skilled in setting up machines independently, including tooling and offsets adjustments.
• Able to read blueprints and technical manuals.
• Experienced in calculating and adjusting machining factors for optimal performance.
• Familiar with automated CNC machine operations.
• Experience operating forklifts, cranes, and hoists.
• Detail-oriented with a focus on quality.
• Able to work efficiently in a fast-paced, minimal supervision environment.
• Familiar with basic computer systems for tracking time and production.
• Experienced in gun drilling and honing processes.
• Knowledge of ERP/MRP systems.

This role is a great opportunity for a skilled CNC professional with honing and gun drilling experience, looking to work in a dynamic aerospace manufacturing environment.

#HSCE

Immediate Job Opportunity in the El Segundo area, looking for 2nd Shift Warehouse Workers.  Job Title: Warehouse Associate  Shift: 1st Shift  Schedule: Tuesday - Saturday  - 11:00am - 8:00pm  Pay Rate: $17.50 General Position –Responsibilities:

• Must arrive on time and be ready to work at the start of the shift
• Adhere to all company safety guidelines, regulations, and warehouse procedures
• Inspect cargo for damages or discrepancies
• Receive, unload, and place cargo in designated locations
• Actively contribute suggestions for improving warehousing processes
• Maintain a clean and organized work area daily
• Capable of multitasking and adapting to changes in a fast-paced environment
• Immediately report any accidents to the Team Lead or Supervisor on duty
• Must be able to lift between 10–40 lbs
• Flexibility required with working hours, including overtime as needed

Company in the Torrance area is seeking Shipping Clerk to start immediately.  Job Title: Shipping Clerk  Pay Rate: $18.00  Temp-to-hire position   Shipping Dept  - Pick, Pack and Shipper.  

• Fulfillment of Daily Orders i.e. Pick, Pack and ship items 
• Use of Ship Station / USPS, Fed Ex or UPS software to Create Shipping Labels including required documentation for Carriers needed for International shipments, experience would be plus
• Coordinate with Customer Service Dept regarding status of regular & expedited orders, shipping fees, back-orders, etc.
• Light assembly (packaging items for stock when not shipping)
• Basic Computer Knowledge required 
• Strong time management skills 
• Good communication skills
• Being detail is crucial 

#HSSB  

Immediate Job Opportunity in the El Segundo area, looking for 2nd   Shift Warehouse Workers.  Job Title: Warehouse Associate  Shift: 2nd Shift  Schedule: Sunday thru Thursday -  1pm to 10:00pm  Pay Rate: $17.50 General Position –Responsibilities:

• Must arrive on time and be ready to work at the start of the shift
• Adhere to all company safety guidelines, regulations, and warehouse procedures
• Inspect cargo for damages or discrepancies
• Receive, unload, and place cargo in designated locations
• Actively contribute suggestions for improving warehousing processes
• Maintain a clean and organized work area daily
• Capable of multitasking and adapting to changes in a fast-paced environment
• Immediately report any accidents to the Team Lead or Supervisor on duty
• Must be able to lift between 10–40 lbs
• Flexibility required with working hours, including overtime as needed

Immediate Job Opportunity for 2nd Shift Warehouse Workers in the El Segundo area.  Job Title:  Warehouse Worker  Schedule: Monday - Friday  1:00PM - 10:00PM  Pay Rate: $17.50  General Position –Responsibilities:

• Must arrive on time and be ready to work at the start of the shift
• Adhere to all company safety guidelines, regulations, and warehouse procedures
• Inspect cargo for damages or discrepancies
• Receive, unload, and place cargo in designated locations
• Actively contribute suggestions for improving warehousing processes
• Maintain a clean and organized work area daily
• Capable of multitasking and adapting to changes in a fast-paced environment
• Immediately report any accidents to the Team Lead or Supervisor on duty
• Must be able to lift between 10–40 lbs
• Flexibility required with working hours, including overtime as needed