Alexandria Dumont

Job Title: Provider Services Representative

Looking for a meaningful role supporting healthcare providers and making a real difference? Join a dedicated, not-for-profit health care organization as a Provider Services Representative in Portland, ME, and be a vital part of ensuring providers receive the support they need to deliver top-quality care.

As a Provider Services Representative, you'll be the friendly and knowledgeable point of contact for providers seeking assistance with coverage, claims, and billing questions. Your role is essential in delivering quick, accurate, and professional service that fosters trust and positive relationships. You'll collaborate closely with different teams within the organization to resolve issues efficiently and help maintain the highest standards of service.

What You’ll Do

• Answering verbal, written, and electronic inquiries from providers regarding coverage, claims, billing, and payments.
• Providing clear, accurate information and educating providers about program policies and procedures.
• Handling incoming calls and ensuring timely resolution of all inquiries.
• Collaborating with internal departments to address and resolve provider concerns effectively.
• Staying current with updates, policies, and procedures through internal systems.
• Documenting provider interactions thoroughly and accurately.
• Delivering professional, courteous, and friendly service to both internal and external customers.

What You’ll Bring

• A high school diploma or equivalent.
• At least 3 years of customer service experience (health care or call center preferred).
• Medical billing experience (preferred).
• Strong computer skills and data entry proficiency with high accuracy.
• Ability to talk and type simultaneously.
• Excellent communication, listening, and problem-solving skills.
• Strong organizational skills and ability to multitask effectively.
• A professional, calm, and adaptable demeanor under pressure.
• Demonstrated commitment to values of trust, respect, teamwork, and service.
• U.S. citizenship (may be required for government trustworthiness clearance).

Why Join Us in Portland?

• Meaningful work supporting providers and improving community health outcomes.
• Flexible work environment with remote capability and occasional on-site collaboration.
• Affordable health and prescription coverage with no waiting period.
• Comprehensive benefits offered once hired permanently.
• Referral Bonus Program — earn extra cash for successful referrals.

Location & Schedule

Ready to Take the Next Step?