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Kori Cassity

Senior Recruiter at IDR, Inc.
4.77
from 96 reviews
Jobs
Lead Epic Applications Analyst
Austin, Texas, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 10/13/25
IDR is seeking a Lead Epic Applications Analyst with emphasis on  Prelude/Cadence  to join one of our top client in the healthcare space. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!  *Our client can only hire from the following states; Texas, Arizona, Florida, Connecticut, Georgia, Michigan, Ohio, and North Carolina. *  Overview: The Lead Epic Applications Analyst will serve as the technical leader for their applications and provide guidance to the Senior Epic Application Analysts and Epic Application Analysts within their areas. The Lead Epic Applications Analyst will also lead collaborative work between the Epic team in cross-application efforts including the Cogito team. This role encompasses all the job duties of the Senior Epic Applications Analyst role which include serving as the Subject Matter Expert and technical point of contact for their application areas taking lead in primary areas of work including projects, changes, and the highest point of break/fix escalation. They demonstrate full use and application of standard principles, theories, and concepts related to their technical discipline, and provide solutions to a variety of complex problems. They manage user requirements, develop, and implement systems for complex processes. Responsibilities: Leadership:
  • Leads and mentors other Senior and Epic Analysts on the team.
  • Provides guidance and tools to support team performance and professional growth.
Collaboration & Communication:
  • Facilitates cross-functional discussions with operational leaders, analysts, training, and Cogito (reporting) teams.
  • Acts as a liaison between IT and clinical/business operations to ensure system integrity and alignment.
System Design & Optimization:
  • Leads system design, build, testing, and maintenance of Epic applications.
  • Identifies workflow inefficiencies (e.g., denials, care gaps) and collaborates on improvement initiatives.
  • Coordinates and implements system changes and supports Epic upgrades.
Technical Support & Troubleshooting:
  • Provides tier 3 technical support and escalates complex issues.
  • Tracks and manages support tickets, ensuring timely resolution per SLAs.
Governance & Project Management:
  • Manages change control, tracks KPIs, and contributes to strategic planning.
  • Coordinates with vendors and governance teams to meet project timelines and business needs.
Training & Documentation:
  • Reviews training materials and documentation.
  • Supports trainers in ensuring materials are current with system updates.
Ongoing Learning & Travel:
  • Maintains expertise in Epic systems and EHR standards.
Top Skills:
  • High School Diploma with 10+ years of experience supporting healthcare IT or healthcare applications or Bachelor's Degree with 7+ years of experience supporting healthcare IT or healthcare applications.
  • 5+ years in an Analyst role supporting Epic's Electronic Health Record (EHR) for Patient Access Suite (Cadence and Prelude)
  • Cadence and Prelude Certifications 
  • Experience in Prelude and Cadence as their primary Epic applications for building work queues, using rules, building decision trees and referrals, & authorizations workflows
Nice to Have:
  • Experience with MyChart
  • Resolute Professional Billing and Resolute Claims
  • HIM Suite (HIM, Identity and Release of Information)
What’s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
 Why IDR?
  • 27+ Years of Proven Industry Experience in 4 major markets
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
#LI-Remote

R&D Test Engineer
Loveland, Colorado, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 9/9/25

IDR is seeking an R&D Test Engineer to join one of our top clients in Loveland, CO. This role offers a dynamic opportunity to contribute to innovative projects within a collaborative and supportive team environment. If you are eager to be part of a growing organization that values teamwork and innovation, we encourage you to apply today!

Position Overview/Responsibilities for the R&D Test Engineer:

Design and develop hardware test systems, leveraging your expertise in instrument test system design. Utilize common test software tools, such as National Instruments LabVIEW and TestStand, to enhance testing processes. Apply statistical principles to analyze data and improve test methodologies. Integrate test system peripherals, including printers and scanners, to streamline operations. Collaborate with our client's team to ensure quality and control in manufacturing processes.

Required Skills for R&D Test Engineer:

Bachelor's degree in Mechanical or Electrical Engineering, Computer Science, or a related physical science. Alternatively, an Associate's degree with 10 years of engineering experience. 7-10 years of experience in hardware test system design. Proficiency in using test software tools like LabVIEW and TestStand. Experience with data communication methods such as USB, Modbus, and RS-485. Familiarity with manufacturing quality and control tools, such as pFMEA and Gauge R&R, is advantageous.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row Compensation Details: $55-60/hour

Sales Engagement Partner
Plano, Texas, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 11/17/25

IDR is seeking a Sales Engagement Partner to join a leading organization in the Dallas-Fort Worth area. This role supports North America sales with international opportunities within the professional services and revenue operations industry. The position involves coordinating across regions, managing strategic opportunities, and ensuring alignment with sales and project teams.

Position Overview for the Sales Engagement Partner:

  • Collaborate with regional and sector teams to understand key and strategic opportunities
  • Attend meetings to gather insights and track opportunities through the Statement of Work (SOW) process
  • Assign resources, monitor progress, and report status to sales leadership, project management, and professional services leadership
  • Identify bottlenecks in opportunity progress and escalate issues as needed
  • Manage 20–40+ active opportunities actively and proactively

Requirements for the Sales Engagement Partner:

  • Strong communicator with excellent attention to detail
  • Proactive mindset and trusted by sales teams
  • Experience in Professional Services, Sales Operations, SOW creation, and Proposal Management
  • Ability to manage multiple opportunities efficiently
  • Willingness to go onsite as needed for meetings and travel approximately 20% to various company locations

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid

Team Lead, Collections
centennial, Colorado, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 11/10/25

IDR is seeking a Team Lead, Collections to join one of our top clients in Centennial, CO. This role is pivotal in supporting patient care by managing the financial operations related to collections, denials, and appeals. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Team Lead, Collections:

  • Serve as a subject-matter expert in denials, appeals, collections, and credit balance reconciliation.

  • Analyze revenue cycle data to identify trends, process gaps, and opportunities for improvement.

  • Monitor key performance indicators such as days in accounts receivable, denial rates, and collection efficiency.

  • Collaborate with billing, coding, registration, and finance teams to streamline workflows and resolve issues.

  • Ensure compliance with payer regulations, HIPAA, and internal policies.

Required Skills for Team Lead, Collections:

  • Strong experience in collections, denial management, appeals, and credit balance reconciliation.

  • Proficiency in analyzing revenue cycle data and developing reports and dashboards.

  • Ability to conduct root cause analysis on claim denials and payment delays.

  • Experience with system upgrades, testing, and implementation of revenue cycle tools.

  • Excellent communication and collaboration skills to work effectively with cross-functional teams.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row  

Salesforce Product Owner
Dallas, Texas, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 10/27/25
IDR is seeking a dedicated Salesforce Product Owner to join one of our esteemed clients at their location in Dallas, TX. If you are a tech-savvy professional with a knack for problem-solving and a passion for Salesforce Development, we encourage you to apply today! Position Overview/Responsibilities for the Salesforce Product Owner: Our client is seeking a Product Owner (Salesforce) to drive the evolution of our event sales technology ecosystem. This role sits within the Sales Systems team and is responsible for enhancing the Salesforce-powered sales experience through ideation, design, and collaboration with development teams. Required Skills for the Salesforce Product Owner:
  • 5+ years of experience as a Salesforce Product Owner / Technical Product Manager, delivering solutions in an Agile environment.
  • Strong understanding of sales and marketing processes, including opportunity management, quoting, pricing, and CPQ workflows.
  • Hands-on experience with Salesforce configuration and administration.
  • Strong knowledge of Salesforce core objects, workflows, reporting, and dashboards.
What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to work with an industry-leading organization - Collaborative and team-oriented culture #LI-Onsite

Sales Engagement Partner
New York, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 11/17/25

IDR is seeking a Sales Engagement Partner to join a leading organization in the New York, NY area. This role supports North America sales with international opportunities within the professional services and revenue operations industry. The position involves coordinating across regions, managing strategic opportunities, and ensuring alignment with sales and project teams.

Position Overview for the Sales Engagement Partner:

  • Collaborate with regional and sector teams to understand key and strategic opportunities
  • Attend meetings to gather insights and track opportunities through the Statement of Work (SOW) process
  • Assign resources, monitor progress, and report status to sales leadership, project management, and professional services leadership
  • Identify bottlenecks in opportunity progress and escalate issues as needed
  • Manage 20–40+ active opportunities actively and proactively

Requirements for the Sales Engagement Partner:

  • Strong communicator with excellent attention to detail
  • Proactive mindset and trusted by sales teams
  • Experience in Professional Services, Sales Operations, SOW creation, and Proposal Management
  • Ability to manage multiple opportunities efficiently
  • Willingness to go onsite as needed for meetings and travel approximately 20% to various company locations

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-hybrid

DOT Compliance Specialist
Brentwood, Tennessee, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 11/17/25

IDR is seeking a DOT Compliance Specialist to join one of our top clients in our client's location. This role is pivotal in ensuring adherence to DOT and FMCSA regulations, contributing to the safety and compliance of our client's operations. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the DOT Compliance Specialist:

• Oversee and manage DOT and FMCSA compliance, ensuring full adherence across company operations. • Conduct audits and monitor compliance with hours-of-service (HOS) regulations, driver qualification files, and CSA scores. • Lead investigations into driver-related incidents and develop corrective action plans. • Coordinate and deliver training on DOT and OSHA requirements, ensuring clear communication across teams. • Collaborate with legal teams during audits and investigations, and support compliance related to the transportation of Hazardous Materials (HAZMAT).

Required Skills for DOT Compliance Specialist:

• Bachelor's degree or a minimum of 2 years of relevant experience in occupational health and safety, preferably in retail. • Proficiency in Microsoft Office, especially PowerPoint and Excel. • Completion of OSHA 10 or 30-hour certification. • Strong organizational skills with the ability to prioritize and multi-task effectively. • Excellent communication skills in English, both orally and in writing.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry-leading organizationClose-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Help Desk I
Muncie, Indiana, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 11/3/25

IDR is seeking a proactive and tech-savvy Help Desk I to join one of our esteemed clients in Muncie, IN. This role is perfect for individuals who thrive in providing excellent customer service and technical support in a dynamic environment. If you are passionate about problem-solving and eager to contribute to a collaborative team, we encourage you to apply today!

 

Position Overview/Responsibilities for the Help Desk I:

 
  • Provide both onsite and remote technical support to employees, contractors, and vendors via phone, email, and in person

  • Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques

  • Record all requests and incidents in the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolution notes

  • Promote high levels of customer satisfaction through timely follow-ups via phone, email, and/or in person

  • Assist in maintaining the organization's technical knowledge base by updating and creating new documents as needed

  • Travel to multiple locations throughout the week as part of desktop and field support duties

Required Skills for Help Desk I:

 
  • High school diploma, GED, or equivalent

  • Minimum of 2 years of help desk experience

  • Strong knowledge of computer systems and mobile devices (Windows, iGEL, Android, iOS)

  • Ability to work independently and in a team setting

  • Excellent problem-solving skills and attention to detail

  • Effective communication skills, capable of interacting with a diverse range of individuals from non-tech savvy end users to highly technical engineers

     

What’s in it for you?

 
  • Competitive compensation package

  • Full Benefits; Medical, Vision, Dental, and more!

  • Opportunity to join an industry-leading organization

  • Collaborative and team-oriented culture

     

Why IDR?

 
  • 25+ Years of Proven Industry Experience in 4 major markets

  • Employee Stock Ownership Program

  • Medical, Dental, Vision, and Life Insurance

  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row


IT Helpdesk Analyst
Saint Joseph, Michigan, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 12/1/25
IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the IT Helpdesk Support Technician: Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 – 20 other Level 1 Helpdesk Technicians.  Senior managers like to promote from within and this is the first place they look – there is plenty of potential for upward advancement! Required Skills for the IT Helpdesk Support Technician:
  • 1+ years of experience in an IT Support position (Network/Hardware)
  • Good communication and customer service (Soft skills are a must)
  • Proficient experience with Microsoft Office 365
  • Bachelor’s Degree (Highly preferred – Must at least have an associate’s degree)
What’s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
 Why IDR?
  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
#LI-Onsite

Customer Care Advisor
Suwanee, Georgia, United States
CONTRACT TO HIRE
  • TERMS: contract to hire
  • START DATE: 11/3/25

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA. PR: $18/hr W2

Position Overview for the Technical Customer Service Advisor

  • Receive inbound inquiries regarding products and services
  • Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
  • Investigate and resolve a variety of technical and non-technical inquiries
  • Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

  • 1+ years of professional experience working in a Call Center or customer service
  • 1+ years of professional experience, troubleshooting, tech support, or help desk
  • Ability to handle customer request via phone calls, chat sessions and emails
  • Successful background taking 60+ inbound calls per day
  • Excellent communication skills and high level of professionalism
  • High Technical Aptitude, troubleshooting experience

What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
#LI-Onsite