Elise Moger

IDR is seeking a dynamic and experienced Epic Analyst to join one of our top clients in San Mateo, CA. This role is perfect for a professional with a strong background in Epic, OnBase, and Professional Billing (PB) systems. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Epic Analyst : - Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support. - Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives. - Configure and customize Epic Hospital Billing application to meet specific business requirements. - Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance. - Conduct regular system audits to ensure data integrity and compliance with regulatory requirements. Required Skills for Epic Analyst : - Minimum of 3 years of experience with OnBase, Epic, and PB systems. - Experience in Epic Professional Billing implementation. - Ability to troubleshoot and resolve complex technical issues related to Epic Hospital Billing application. - Strong understanding of workflow processes and system optimization. - Excellent communication and collaboration skills. What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Pay Rate: $67-$95

IDR is seeking a dynamic and experienced Application Analyst to join one of our top clients in San Mateo, CA. This role is perfect for a professional with a strong background in OnBase, Epic, and PB systems. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Application Analyst: - Work within a 3-month contract with potential for extension - Utilize your expertise in OnBase, Epic, and PB systems - Manage various software packages including word processing, spreadsheet, SQL database, and reporting tools - Apply data management theory, principles, and practices to a wide variety of services and programs - Maintain records in accordance with established principles and procedures Required Skills for Application Analyst: - Minimum of 3 years of experience with OnBase, Epic, and PB systems - Proficiency in various software packages including word processing, spreadsheet, SQL database, and reporting tools - Strong knowledge of data management theory, principles, and practices - Experience with computer-related peripheral equipment - Systems administration experience is a plus What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Pay Rate- $67-$95/ hr

IDR is seeking a dynamic and experienced E-commerce Specialist to join one of our top clients in Memphis, TN. This role is an exciting opportunity for individuals with a strong background in e-commerce platforms, digital marketing, and customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the E-commerce Specialist:- Maintain and manage the Gift Shop Website through back-end operations- Service the order management and customer service functions of the business- Process sales orders and ensure their accuracy- Monitor order status and ensure timely delivery- Handle returns and exchanges and resolve related customer service issues- Provide excellent customer service by addressing inquiries related to orders- Maintain updated records of orders, suppliers, and customers- This is a 6+ month contract positionRequired Skills for E-commerce Specialist:- Proficiency in Salesforce Commerce Cloud and Salesforce Order Management- Experience with eCommerce platforms and order management systems- Knowledge of web technologies (HTML, CSS, JavaScript) and content management systems- Familiarity with data analysis tools like Google Analytics- 5+ years of experience in a similar role is preferred- Previous experience working on an ecommerce platform- Strong digital marketing and customer service skills- Excellent data analysis skillsWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is excited to announce an opportunity for a talented Customer Service Representative II to join one of our esteemed clients in Franklin, MA. This role is perfect for individuals who thrive in customer-oriented environments and are adept at resolving inquiries and complaints efficiently. If you are seeking an opportunity to join a dynamic organization and contribute to a team-oriented culture, we encourage you to apply today!

 

Position Overview/Responsibilities for the Customer Service Representative II:

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve customer complaints, offering solutions and providing follow-up as needed
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

 

Required Skills for Customer Service Representative II:

• 2-4 years of customer service-related experience
• Excellent verbal and written communication skills, attention to detail, and interpersonal skills
• Proficiency in Microsoft Word, PowerPoint, and Google Sheets/Excel
• Ability to accurately document and record customer/client information
• Comfortable answering phones and providing excellent customer service to external contacts

 

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

 

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

 

IDR is seeking a Patient Resource Representative to join one of our top clients in a 100% remote role. This is an exciting opportunity for individuals with a healthcare background, strong problem-solving skills, and a passion for making a difference. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Candidate must be located in Washington, Nevada, Oregon, or Idaho

Position Overview/Responsibilities for the Patient Resource Representative:

 

• Work with insurance payers to research and resolve claim denials, rejections, and underpayments on behalf of our patients' accounts

• Develop and maintain positive working relationships with clinical personnel, fellow teammates, and insurance representatives

• Use critical thinking, problem-solving, and analytical skills to determine the root cause and/or trends of non-paid claims or underpayments from insurance payers

• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and our client's policies

• This is a contract position through 7/31/2025, operating in PST hours from 6 am to 3 pm

• High school diploma or equivalent is required, with a preference for candidates with an associate or bachelor's degree

Required Skills for Patient Resource Representative:

 

• Healthcare and medical billing/collections/denial remediation experience

• Customer service experience

• Intermediate computer proficiency in Microsoft Office tools including Excel, PowerPoint, and Outlook

• Exceptional organization, written, and verbal communication skills

• Comfortability talking on the phone

• Bilingual skills in English and Spanish are a plus!

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dynamic and experienced IT Helpdesk Manager to join one of our top clients in Decatur, Georgia. This role is an exciting opportunity for a seasoned professional to lead a technical support team, providing comprehensive hardware, software, and system support across the organization. If you are passionate about team management, vendor oversight, and technical support, and are ready to take on the challenge of ensuring customer satisfaction in a fast-paced environment, we encourage you to apply today!

 

Position Overview/Responsibilities for the IT Helpdesk Manager:

 

• Lead and manage a team of 5-7 technical support representatives, assigning workloads, monitoring performance, and ensuring efficient resolution of escalations.

• Provide advanced support for desktops, laptops, and mobile devices, including Windows OS, Office365, and peripherals.

• Oversee support for technology such as CCTV, public safety radios, and badge machines.

• Interface with customers, including handling C-level escalations.

• Advocate for agency needs with outsourcing vendors and maintain compliance with ITIL Service Framework standards.

• Assist with projects and special assignments, document incidents, create work instructions, and initiate best practices.

Required Skills for IT Helpdesk Manager:

 

• 5-8 years of experience leading technical support teams.

• Strong team-building, interpersonal, and organizational skills.

• Exceptional written and verbal communication skills.

• Proven experience in managing help desk operations and resolving C-level escalations.

• Expertise in Microsoft/Windows environments and cloud-based applications (Office365).

• Proficiency in supporting mobile devices (smartphones, tablets, peripherals).

• Ability to travel within Georgia as needed.

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Lead Technician to join one of our top clients in Philadelphia, PA. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Lead Technician:

• Conduct on-site field surveys at customer premises to scop customer work as needed
• Perform installation and service work on customer site, as necessary and assigned.
• Conduct field quality control inspections, surveys, and audits to ensure customer specifications are achieved on product or system installations and ensuring client satisfaction.
• Provide support and direction to other technicians in the field, supervising work performed and checking for accuracy and quality of work.
• Serve as a technical liaison between company and client locations in your assigned area.
• Resolve issues at the lowest level; escalate issues as required to ensure client satisfaction.
• Train subcontractors and technicians on theory and practices for reliable quality installations.
• Provide client cabling management and the Corporate office management with written reports and updates as needed and directed.

Required Skills for the Lead Technician:

• High School Diploma
• Minimum of 5 years of hands-on field experience and/or cabling project management experience.
• Must have strong organizational and communication skills, both written and verbal.
• Must have a structured cabling certification (i.e., BICSI) or equivalent structured cabling experience.
• Knowledge of Cat 5 cable certification is necessary.
• LAN and telephone, including associated network device installation quality standards would be helpful.
• Minimum of 5 years structured cabling field experience and in depth understanding of cabling equipment installation standards.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dedicated and detail-oriented Payroll Specialist to join one of our top clients' team. This role is perfect for individuals who are passionate about payroll processing and providing excellent service to colleagues. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Payroll Specialist:- Full cycle payroll processing- Efficiently responding to employee payroll inquiries- Assisting with ad hoc payroll issues as they arise- This is a 6-month contract position- The role is 100% remote, with a preference for candidates on the West Coast, but flexibility is availableRequired Skills for Payroll Specialist:- Experience in payroll processing- Familiarity with payroll systems, preferably Workday- Experience with a ticketing system is preferred- Demonstrated attention to detail- Professionalism and integrity in handling confidential informationWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry-leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row;

IDR is seeking a Provider Administration Specialist to join it's team in Alpharetta, GA!

This is fully remote, candidates must be local to Alpharetta, GA or Upper Allen, PA.

Responsibilities of the Provider Administration Specialist Include:

• As part of this position, you will oversee the distribution of updated provider information requests from dental offices and maintain the integrity of provider information on enterprise systems.

• Provides support for various workflow queues for claims involving address tax identification numbers that conflict with provider data.

• Creates monthly reports and credentialing document verification requests by running queries.

Requirements of the Provider Administration Specialist Include:

• At least two years of relevant experience (Managed Care, Medical/Dental Insurance, Medical Claims, or Billing experience).

• Ability to type 40 words per minute without making more than two errors.
• Strong telephone skills.
• The position requires a high school diploma or GED, but candidates with demonstrated experience will also be considered.

What’s In It for You?

• Join a family-oriented company.
• Flexible work schedule with opportunity to work remote
• Casual Dress environment

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row