Elise Moger

IDR is seeking an Associate Account Services Coordinator to join one of our top clients. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview / Responsibilities for the Associate Account Services Coordinator:

• Work hand in hand with the Account Managers to oversee and execute administrative requirements
• Provide excellent customer service to internal and external customers daily
• Process customer requests for benefit summaries and contact updates
• Accurately submit customer requests and data into company processing systems

Required Skills for the Associate Account Services Coordinator:

• 2+ years of Professional experience 
• Bachelors degree  
• Advanced business math and analytical skills with the ability to position products and pricing that contribute to assigned revenue goals.
• Excellent communication skills, both written and verbal with special emphasis in formal business presentations.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is excited to announce an opportunity for a talented Customer Service Representative II to join one of our esteemed clients in Franklin, MA. This role is perfect for individuals who thrive in customer-oriented environments and are adept at resolving inquiries and complaints efficiently. If you are seeking an opportunity to join a dynamic organization and contribute to a team-oriented culture, we encourage you to apply today!

 

Position Overview/Responsibilities for the Customer Service Representative II:

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve customer complaints, offering solutions and providing follow-up as needed
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

 

Required Skills for Customer Service Representative II:

• 2-4 years of customer service-related experience
• Excellent verbal and written communication skills, attention to detail, and interpersonal skills
• Proficiency in Microsoft Word, PowerPoint, and Google Sheets/Excel
• Ability to accurately document and record customer/client information
• Comfortable answering phones and providing excellent customer service to external contacts

 

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

 

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

 

Lead Consultant Terms: All Capgemini contracts are ongoing with a right to hire after 3 months. Conversion at 90 days is rare and pre-specified by Capgemini, but the right to hire remains in place. Target Pay Rate: $88/hr C2C Location: Remote Details: Overview: Looking for a lead with depth and expertise about Insurance Marketing across all channels (DM, email, SEO/SEM, on page, social media, paid placement, affiliate) Marketing & Sales KPIs and reporting, ad-hoc research analyses for marketing and performance, FS insurance experience, must have great leadership and facilitation skills to lead discussions with the client. We are seeking a highly experienced and visionary Leader to drive the development of a North Star Vision for a future state Marketing Reporting & Analytics Center of Excellence for our insurance client. This role will involve leading a cross-functional team to align on a future state vision, create illustrative mock-up dashboards, perform a gap analysis, and develop an implementation roadmap. Responsibilities: •??Lead the development of a North Star Vision for the Marketing Reporting & Analytics Center of Excellence. •??Conduct client interviews across Marketing, Sales, Product, Analytics, and Technology divisions to gather insights and align on the future state vision. •??Oversee the creation of mock-up (non-production) dashboards to illustrate the future state vision. •??Perform a comprehensive gap analysis from the current state to the future state vision. •??Develop a detailed implementation roadmap to achieve the future state vision. •??Collaborate with project managers, business analysts, business intelligence, and visualization experts to ensure successful project execution. •??Provide strategic guidance and thought leadership throughout the project lifecycle. •??Ensure alignment with the client's business objectives and strategic goals. •??Communicate effectively with executive stakeholders to secure buy-in and support for the project. Required Qualifications: •??Bachelor's degree in Business, Marketing, Analytics, or a related field; MBA or advanced degree preferred. •??10+ years of experience in strategy development, consulting, or a related field, with a focus on marketing analytics and reporting. •??Proven track record of leading large-scale, cross-functional projects and initiatives. •??Strong understanding of marketing, sales, product, analytics, and technology functions within an organization. •??Excellent analytical, problem-solving, and decision-making skills. •??Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. •??Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI) is a plus. •??Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.  

IDR is seeking a Technical Writer to join one of our top clients in Suwanee GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!   Applicants must be local to the Suwanee area at this time.  Position Overview for the Technical Writer:  

• Develop, edit, and maintain a wide range of technical documentation, including procedural manuals, instructional materials, technical summaries, and user guides for IT systems and processes.
• Collaborate closely with the Enterprise Architect to document infrastructure changes, ensuring accuracy and alignment with organizational goals.
• Audit and update outdated technical documentation to bring materials up to current standards, addressing any backlogged documentation needs.
• Work with IT teams to understand technical requirements and translate them into clear, accessible documents for both technical and non-technical audiences.
• Develop templates, style guides, and best practices to standardize documentation across the IT Division.

Required Skills for the Technical Writer:  

• Bachelor’s degree in Technical Writing, Communications, Information Technology, or a related field, or equivalent work experience preferred.
• Proven experience as a Technical Writer, preferably in a large IT or technology-driven environment.
• Exceptional writing, editing, and communication skills with a strong attention to detail.
• Ability to distill complex technical information into clear, concise, and user-friendly documents.
• Proficiency in tools such as Microsoft Office, Adobe Acrobat, and technical diagramming software (e.g., Visio).

What’s in it for you?  

• Competitive compensation package  
• Full Benefits; Medical, Vision, Dental, and more!  
• Opportunity to get in with an industry leading organization  
• Close-knit and team-oriented culture  

Why IDR?  

• 20+ Years of Proven Industry Experience in 4 major markets  
• Employee Stock Ownership Program  
• Dedicated Engagement Manager who is committed to you and your success  
• Medical, Dental, Vision, and Life Insurance  
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row  

   *FOR NO C2C JOBS*   The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.*      *FOR ONSITE/LOCAL CANDIDATES*  Applicants must be local to the Suwanee area at this time.    

IDR is seeking an IT Application Architect for one of our top Healthcare clients in Rochester, MN. This is a 12-month contract role starting on 01/27/2025. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Responsibilities:

• Provide support for and implement vended clinical applications across the Mayo Clinic Enterprise.

• Collaborate with technical architects to ensure IT solutions are complete, integrated, and aligned with Mayo Clinic's strategy and technology roadmap.

• Analyze enterprise architecture and identify opportunities for improvement.

• Monitor industry trends to enhance IT and Mayo Clinic strategies.

• Document and translate core business processes into IT system data flows.

REQUIREMENTS:

• Master’s Degree with 6 years of experience OR Bachelor’s Degree with 8 years of experience.

• 5+ years of experience with Operations analysis, Information systems implementation, System architecture, Systems analysis

• Familiarity with Google Cloud and Mayo Clinic Cloud deployment.

• Training or certification in Neuroworks, Sleepworks, Obix, Zeiss, Heidelberg, LeanTaas, or Kahuna.

What’s in it for you?

• Full benefits during the contract! (Medical, Dental, Vision, etc.)

• Excellent work/life balance

• Competitive compensation

• Opportunity to work with a prestigious organization

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row

• Medical, Dental, Vision, and Life Insurance

• Dedicated Engagement Manager committed to your success

• Employee Stock Ownership Program

Compensation Details: $47.50/hr

IDR is seeking a Workstation Technician for one of our top Healthcare clients in the Jacksonville, FL. This is a 4 month contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities for the Workstation Technician:

• Coordinate hardware and software orders, from receipt to installation, in collaboration with Workstation Support Services.
• Ensure proper equipment labeling and document device specifications according to Mayo standards.
• Independently conduct on-site installations, provide customer service, and offer technical support for repairs.
• Serve as a technical liaison, collaborating with various support services, and assist with end-user training when needed.

Requirements for the Workstation Technician:

• High School Diploma and 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware.
• Skills must include knowledge of Operating Systems and configuration, hardware configuration, and software installation.
•   Associates degree in Computers, Technology, Electronics, or related field. OR two years of Technical School training in Computers, Technology, Electronics, or related field.

What's in it for you?

• Full Benefits during the contract! (Medical, Dental, Vision, etc.)
• Ability to get your foot in the door with a well-established company
• Competitive compensation
• Excellent work/life balance

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $22.38/hr W2

IDR is excited to announce an opportunity for a dynamic and experienced Lead Product Manager- Monetization to join our esteemed client's team. This role is perfect for a seasoned professional with a proven track record in product management and revenue generation strategies. If you are passionate about driving growth, enhancing user experience, and working within a vibrant, team-oriented culture, we encourage you to apply today!

 

Position Overview/Responsibilities for the Lead Product Manager- Monetization:

 

• Develop and execute innovative revenue generation strategies from inception to scale

• Design and lead robust experimentation and A/B testing processes aimed at increasing revenue and optimizing pricing strategies

• Engage directly with engineering leadership to spearhead high-impact projects

• Demonstrate ownership of revenue generation domains with quantifiable results in increasing revenue streams

• Communicate clearly and directly to ensure efficient collaboration and alignment across teams

   

Required Skills for Lead Product Manager- Monetization:

 

• 7-10 years of direct experience in monetization aspects of product management

• Proven track record of developing and executing innovative revenue generation strategies

• Demonstrated success in a metrics-driven environment focused on revenue metrics

• Strong adaptability to changing business needs and ability to build and optimize processes

• Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders

   

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

   

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  Compensation Details: $84/hour

Telematics Data Engineer Terms: All Capgemini contracts are ongoing with a right to hire after 3 months. Conversion at 90 days is rare and pre-specified by Capgemini, but the right to hire remains in place. Target Pay Rate: $81/hr C2C Location: Preferred Location - Schaumburg , IL Work schedule details: Schaumburg, IL is preferred but also open to remote from anywhere UPDATES:

• 2 openings!
• End Client is Zurich Insurance Group

Details: Overview: We are seeking a highly skilled and motivated Telematics Data Engineer to join our team. This role requires expertise in telematics, IoT, and commercial auto lines, coupled with strong analytical and coding abilities. The successful candidate will be responsible for designing, developing, and maintaining scalable data pipelines, analyzing telematics datasets, and providing thought leadership in leveraging telematics data for business outcomes. You will collaborate with cross-functional teams and work with data from aggregators and IoT sources to deliver actionable insights. Responsibilities:

1. Data Engineering & Development
2. Build and maintain robust data pipelines for ingesting, processing, and storing telematics data from IoT devices and third-party aggregators.
3. Develop efficient ETL processes to ensure high-quality data integration into analytics platforms.
4. Write clean, reusable, and optimized code to handle large-scale datasets.
5. Data Analysis & Insights
6. Analyze telematics datasets to uncover patterns, trends, and actionable insights related to commercial auto lines, fleet performance, and driver behavior.
7. Collaborate with data scientists to develop predictive models and risk assessment tools.
8. Present insights to stakeholders through visualizations and reports using tools like Tableau or Power BI.
9. Thought Leadership
10. Provide expertise on best practices in telematics data utilization for the commercial auto line industry.
11. Stay ahead of emerging trends in IoT and telematics to recommend innovative solutions.
12. Act as a subject matter expert in discussions on telematics data integration and application.
13. IoT Integration & Data Aggregation
14. Work with IoT devices and communication protocols to ingest real-time telematics data (e.g., GPS, accelerometers, fuel sensors).
15. Integrate data from multiple sources, including third-party aggregators, into centralized platforms for seamless analysis.
16. Evaluate data aggregator offerings to ensure accuracy, reliability, and alignment with business needs.
17. Collaboration & Stakeholder Engagement
18. Partner with underwriting, claims, and fleet management teams to address business challenges using telematics data.
19. Collaborate with architects and analysts to align engineering solutions with organizational objectives.
20. Support ad-hoc data requests and provide technical expertise to enhance decision-making.

Required Qualifications: Education

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.

Experience

• 5+ years of experience in data engineering, with at least 2 years focused on telematics or IoT.
• Proven track record in the commercial auto line or fleet management domain is highly desirable.

Technical Skills

• Strong programming skills in Python, SQL, and Scala (or equivalent languages).
• Experience with data pipeline tools such as Apache Kafka, Apache Spark, or Airflow.
• Proficiency with cloud platforms (AWS, Azure, or GCP), including IoT-related services (e.g., AWS IoT Core, Azure IoT Hub).
• Knowledge of databases, including relational (e.g., PostgreSQL) and time-series databases (e.g., TimescaleDB).
• Familiarity with IoT protocols like MQTT, CAN bus, or CoAP.

Analytical & Business Skills

• Strong problem-solving and analytical skills for interpreting large datasets.
• Experience with visualization tools like Tableau or Power BI
• Understanding of data governance, security, and compliance standards in telematics.

Soft Skills

• Excellent communication and presentation skills for technical and non-technical stakeholders.
• Demonstrated ability to provide thought leadership and guide strategic decisions.
• Proactive, self-driven, and eager to learn new technologies and methodologies.

Preferred Qualifications:

• Experience in machine learning or predictive modeling for telematics data.
• Understanding of insurance risk assessment and fleet management operations.
• Certification in cloud platforms (e.g., AWS Certified Data Analytics, Azure Data Engineer).

 

Systems Engineer IDR is seeking a Systems Engineer to join one of our top clients in the Consulting industry. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Systems Engineer: -Utilize ServiceNow for CMDB, change management, and ticketing -Implement DevOps practices, especially CI/CD and automated build/deployment pipelines -Manage Linux, Bash, YAML, container orchestration and deployment -Work with Amazon Web Services (AWS) and relational databases -Support large production databases with uptime and resiliency requirements -Handle system security, including certificates, encryption, and compliance standards Required Skills for Systems Engineer: -Minimum 3-5 years of experience in the areas mentioned above -Proven experience supporting large production databases with uptime and resiliency requirements -Strong knowledge of web technologies, including certificates and encryption, OAuth, OpenID Connect, and HTTP servers -Experience with data mapping between systems and data integration patterns What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row