Read authentic reviews from candidates, clients and employees.
Learn more about how Great Recruiters is transforming the industry.
IDR is seeking a dynamic and experienced Telecom Engineer to join one of our top clients in Brentwood, TN. This role offers an exciting opportunity to leverage your technical skills in a fast-paced, innovative environment. If you are looking for an opportunity to join a rapidly growing organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Telecom Engineer:
Leverage Ring Central and CxOne UCaaS platforms to achieve business directives in a call center environment.
Configure and maintain RingCentral call queues, IVRs, templates, call handling templates, and routing rules.
Manage license assignments and phone number inventory.
Optimize call flows and routing strategies for efficiency and compliance.
Design, build, and maintain complex call flows in CXone Studio.
Provide support for CXone modules including Workforce Management, Quality Management, Coaching, and Performance Management.
Troubleshoot complex routing, system, and integration issues.
Maintain and enhance Salesforce Health Cloud and Agent for Salesforce integrations.
Support omnichannel experiences (SMS, chat, social media, etc.)
Leverage APIs (REST), Postman, and automation tools to integrate with enterprise systems.
Monitor, support, and enhance the security of current and future environments.
Evaluate and automate the scaling and capacity requirements within environments.
Troubleshoot and resolve environment performance issues, connectivity issues, security issues, etc.
Provide escalated support to end users and service desk technicians.
Implement new environments and technologies.
Work with teams to integrate infrastructure components into processes and procedures.
Additional duties as assigned.
Ability to work with minimal supervision.
Availability to work night and weekend hours on occasion as required.
Required Skills for Telecom Engineer:
Bachelor's Degree in computer science, information technology or related field, or 2 or more years of equivalent experience.
Experience in supporting, designing, and deploying solutions based on Ring Central and CxOne.
Knowledge of the necessary APIs and languages necessary to interface the UCaaS to other enterprise systems.
Experience in implementing, monitoring and maintaining UCaaS platforms, specifically Ring Central and CxOne.
Strong knowledge of CXone Studio scripting and call routing logic.
Experience in troubleshooting and resolving telephony technologies.
Knowledge of DNS, DHCP, Kerberos and Windows Authentication.
Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP, SIP, QoS, MOS.
Knowledge of Network and TCP/IP routing/subnetting.
Knowledge of Windows operating systems.
Scripting experience in Python, JavaScript, or Node.js is a plus.
Familiarity with authentication (SSO, Azure AD), MDM (Intune), and automation (Power Automate, Azure Functions) is a plus.
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.
IDR is seeking a Workday Financial Analyst to join one of our top clients in Atlanta. This is an exciting opportunity for a professional with experience in Workday Financials to contribute to a large organization's ongoing growth and development. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Workday Financial Analyst:Required Skills for Workday Financial Analyst:
What’s in it for you?
Why IDR?
IDR is seeking a Senior IT Project Manager to join one of our top clients in Rochester, MN. This will be an 11 month contract. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview for the Job Title:
· .Leads medium to high complexity projects, supporting high complexity projects within a program team with Senior Project Manager/Program Manager collaboration.
· .Responsible for achieving project objectives on time, on budget, and following Mayo Clinic IT methodologies.
· .Manages projects with up to (USD)1 million budget, may supervise staff from other IT departments, and present project requests to institutional committees.
· .Supports senior project/program managers in strategic planning, demonstrates Project Focused Culture, advises IT staff on project management, and ensures adherence to budget guidelines.
Required Skills for the Job Title:
· .Strong Experience with healthcare technology used in Long Term Care settings
· .4+ years of experience with Point-Click-Care Implementation Experience
· .Master's Degree with a minimum of 7 years' experience managing projects involving Information Technology and/or Healthcare disciplines7 years' experience managing IT and/or Healthcare projects using PMI Process Groups
What’s in it for you?
· Competitive compensation package
· Full Benefits; Medical, Vision, Dental, and more!
· Opportunity to get in with an industry leading organization
· Close-knit and team-oriented culture
Why IDR?
· 25+ Years of Proven Industry Experience in 4 major markets
· Employee Stock Ownership Program
· Dedicated Engagement Manager who is committed to you and your success
· Medical, Dental, Vision, and Life Insurance
· ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
Compensation Details: $66.35/ hr W2
IDR is seeking a IT Systems Analyst to join one of our top clients in Lawrenceville, GA. This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are proactive, detail-oriented, and have a knack for resolving technical issues promptly, we encourage you to apply today!
Position Overview & Responsibilities for the IT Systems Analyst :IDR is seeking a Test Analyst 2 to join one of our top clients in Tempe, AZ and Jefferson, IN. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Test Analyst 2:Serve as a technical lead and point of contact for the product team and merchants, supporting new product launches and integrations.
Act as a Subject Matter Expert during new certifications, ensuring compliance and guiding the team through validation processes.
Design and execute tailored POS test plans, including test scripts and scenarios, to ensure compliance with major card brand standards.
Collaborate with external developers to troubleshoot and resolve variances throughout the testing lifecycle.
Identify and analyze potential technical or operational issues and recommend proactive solutions to prevent future disruptions.
Bachelor's degree in Business, IT, Administration, or a related field, with 2–4 years of relevant experience.
Strong analytical and problem-solving skills with the ability to investigate issues and implement effective solutions.
Excellent verbal and written communication skills for conveying technical details and managing internal and external expectations.
Experience with Tandem and Base-24 systems, along with knowledge of credit card and Interac regulations.
Proven ability to manage multiple complex tasks simultaneously while adhering to deadlines and ensuring quality outcomes.
IDR is seeking an Embedded Software Technical Lead to join one of our top clients in Atlanta. This role is perfect for a seasoned professional with a strong background in embedded software development and technical leadership. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview & Responsibilities for the Embedded Software Technical Lead: