Caroline Giraudeau

IDR is seeking a NICE CXone Studio Developer to join one of our top clients for a remote opportunity. The consultant will play a key role in designing, developing, testing, and optimizing NICE CXone Studio scripts to support a contact center migration project. This effort will include troubleshooting and refining call routing logic while helping transition two existing NICE CXone environments into a single, unified instance.

Position Overview for the NICE CXone Studio Developer:

• Design, develop, test, and optimize NICE CXone Studio scripts
• Ensure seamless call routing and improved customer interactions across the organization
• Lead troubleshooting and refinement of call routing logic as part of an active migration
• Support migration efforts to bring two existing NICE CXone environments into one unified instance
• Collaborate with stakeholders to deliver efficient, scalable contact center solutions

Requirements for the NICE CXone Studio Developer:

• 5+ years of experience (closer to 7 is ideal)
• NICE CXOne proficiency with Studio scripting (call routing scripts) with the ability to write AND test studio script
• Desing and implementation experience with CXone
• Experience optimizing CXone workflows
• EXPERT experience in Conversational AI solutions

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Accounts Receivable Coordinator to join one of our top clients for an opportunity in Nashville, TN. This role focuses on healthcare revenue cycle management, handling accounts receivable processes within a busy healthcare setting. The position involves managing billing, collections, and resolving insurance denials, ensuring smooth financial operations.

Position Overview for the Accounts Receivable Coordinator:

• Responsible for all aspects of the accounts receivable department, including processing customer invoicing and payments.
• Communicates effectively with customers to collect overdue payments and resolve invoice discrepancies.
• Uses relevant software programs to process invoices, record data, and support the accounting team.
• Handles customer inquiries via phone professionally and performs backup duties as needed.
• Supports project-based assignments with a focus on improving revenue cycle processes.

Requirements for the Accounts Receivable Coordinator:

• Minimum of a high school degree with accounting experience.
• Experience working with healthcare-specific accounts receivable, including claims processing and payer interactions.
• Knowledge of EOBs, insurance denials, and claim types such as Medicare or Medicaid.
• Proficiency in Microsoft Office and relevant ERP systems.
• Strong customer service skills and ability to work independently in a team-oriented environment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Project Coordinator, Solutions Enablement to join one of our top clients for an opportunity in Memphis, Tennessee. This role supports the Solutions & Enablement team by keeping marketing work organized, moving, and on track across multiple initiatives. You’ll coordinate intake, manage timelines, maintain deliverables, and ensure approvals are completed on schedule.

Position Overview for the Project Coordinator, Solutions Enablement:

• Coordinate day-to-day deliverables using a ticketing/work management approach, ensuring accurate information and strong ticket hygiene.
• Manage project timelines, milestones, and due dates while tracking progress and following up to keep work moving.
• Partner closely with Marketing Managers and project leadership to support intake, prioritization, and timely approvals.
• Support multiple marketing campaigns simultaneously with high attention to detail and clear communication.

Requirements for the Project Coordinator, Solutions Enablement:

• Strong organizational skills with a high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills, including confidence in follow-up and asking questions
• Foundational understanding of marketing or project coordination (academic, internship, or early career experience acceptable)
• Comfort partnering cross-functionally to translate campaign needs into actionable tasks and tickets

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.
• Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Forward Deployed Engineer to join one of our top clients for an opportunity in Brentwood, Tennessee. This role involves leading technical deployment and solutions architecture within a healthcare data environment, leveraging Palantir Foundry platform capabilities to support high-impact healthcare operational initiatives.

Position Overview for the Senior Forward Deployed Engineer :

• Serve as a technical leader at the intersection of Palantir Foundry's platform capabilities and complex healthcare data engagements.
• Architect, develop, and deploy enterprise-grade data solutions, including pipelines, ontology models, and custom applications.
• Lead deployment strategies, stakeholder engagement, and drive platform adoption to deliver transformational operational outcomes.
• Mentor and guide a team of engineers, establishing best practices and fostering a culture of innovation and excellence.
• Stay at the forefront of platform evolution and machine learning workflows to continuously enhance solution delivery.

Requirements for the Senior Forward Deployed Engineer :

• 5+ years of experience in software engineering, data engineering, or technical consulting, with at least 2+ years working with Palantir Foundry.
• Strong proficiency in Python (PySpark, Pandas, Polars) and SQL; experience with TypeScript is highly valued.
• Deep understanding of the Foundry Ontology—object types, link types, action types, interfaces, and functions.
• Proven track record of designing and deploying scalable, production-grade data pipelines at an enterprise level.
• Experience building Workshop applications and/or OSDK-based applications, including React/TypeScript.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking an Integrated Eligibility Systems (IES) Tester to join one of our top clients for a remote opportunity. This role involves supporting State project and specializes in integrated eligibility systems within health and human services programs. The position requires deep experience in eligibility operations, business processes, and system functionality for government programs such as Medicaid, SNAP, TANF, and others.

Position Overview for the Integrated Eligibility Systems (IES) Tester:

• Support testing activities for integrated eligibility systems supporting health and human services programs.
• Execute functional, integration, system, and user acceptance testing.
• Collaborate with stakeholders, developers, and business users to ensure system functionality meets requirements.
• Manage defect documentation, tracking, and resolution using testing tools like JIRA and Selenium.
• Quickly adapt to complex eligibility workflows and support validation of system enhancements and releases.

Requirements for the Integrated Eligibility Systems (IES) Tester:

• Strong experience supporting Integrated Eligibility Systems (IES) projects.
• Experience with Medicaid, SNAP, TANF, Child Welfare, Child Support, or other HHS programs.
• Demonstrated software testing experience in government or public sector environments.
• Experience creating and executing test cases and test scenarios.
• Ability to quickly understand complex eligibility workflows and business processes.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Accounts Payable Analyst to join one of our top clients for an opportunity in Memphis, Tennessee. This role supports the accurate processing of company invoices and payments while helping maintain clean and current vendor accounts. You’ll work in a hybrid environment and contribute to both day-to-day AP operations and ongoing process improvements.

• Enter and manage daily incoming invoices into the accounts payable sub-ledger
• Prepare payment runs, manage the AP mailbox, and support wire transfers and virtual card payments
• Review and resolve items using A/P aging reporting and investigate outstanding discrepancies
• Calculate Sales & Use tax and assist with special projects, including monthly vendor account reconciliation
• Collaborate with vendors and internal departments to resolve invoice, coding, and payment-related inquiries

• At least 5 years of experience in accounts payable
• Strong understanding of all aspects of accounts payable, including invoice processing and payment execution
• Experience with Oracle Accounts Payables and maintaining vendor data
• Advanced skills with MS Excel and working knowledge of Microsoft Outlook and Word
• Ability to review invoices and approvals for purchase order and non-purchase order compliance, coding, and documentation

Competitive compensation package

Why IDR?