Caroline Giraudeau

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.

Position Overview for the Technical Support Specialist

• Provide first-level and second-tier technical support for end-users regarding hardware and software issues.
• Troubleshoot and resolve hardware, software, and operating system problems.
• Collaborate with IT teams to escalate and resolve more complex technical incidents.
• Manage endpoint installations, configurations, and updates.
• Assist in maintaining inventory of hardware and peripherals while supporting special projects.

Requirements for the Technical Support Specialist:

• 3+ years of help desk support/engineering experience
• Experience troubleshooting hardware/software and operating systems issues in Windows environment
• Microsoft Azure AD environment experience
• Experience supporting O365 applications
• Strong communication skills and ability to support users in a fast-paced help desk environment

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Security Consultant / Architect (AUTH0) to join one of our top clients for a remote opportunity. This role involves supporting multiple client projects focused on Auth0 implementations and migrations within the cybersecurity and identity and access management (IAM) industry. The position offers the chance to work on complex, enterprise-level solutions in a dynamic environment.

Position Overview for the SENIOR SECURITY CONSULTANT / ARCHITECT – AUTH0:

• Support clients with Auth0 platform implementations, migrations, and integrations.
• Lead technical discovery, solution design, and customer guidance.
• Architect and implement secure access management solutions.
• Configure authentication, SSO, MFA, federation, and application integrations.
• Troubleshoot and validate migrations, producing technical documentation and guiding engineering teams.

Requirements for the SENIOR SECURITY CONSULTANT / ARCHITECT – AUTH0:

• 7+ years of hands-on Identity & Access Management experience.
• Strong hands-on Auth0 implementation and migration experience.
• Ability to independently architect and implement access management solutions.
• Strong SAML 2.0, OAuth 2.0, and OIDC knowledge.
• Experience with authentication, authorization, SSO, MFA, and federation; application and identity provider integration experience.

What's in it for you?

• Competitive compensation package.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Meteorologist to join one of our top clients for an opportunity in Saginaw, TX. This role involves analyzing weather and atmospheric conditions to support logistics and transportation operations, with a focus on measurement science and specialized testing environments. This is a unique opportunity for professionals with expertise in weather forecasting or measurement science to contribute to an industry-leading organization.

Position Overview for the Meteorologist:

• Provide weather analysis and forecasting support to transportation and logistics operations.
• Support operational decision-making processes through accurate weather and environmental data.
• Collaborate with measurement scientists on calibration, instrumentation, and testing standards.
• Analyze operational and environmental data to optimize logistical efficiency.
• Contribute specialized expertise to support complex measurement and atmospheric science needs.

Requirements for the Meteorologist:

• Experience studying weather and atmospheric conditions, supporting logistics, transportation, or operational environments.
• Background in measurement science, calibration, instrumentation, or testing equipment.
• Strong analytical skills in operational or environmental data analysis.
• Ability to interpret and support weather-related decision-making.
• Experience working with pressure, temperature, dimensional, electrical, or other specialized measurement equipment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Corticon Developer / SME to join one of our top clients for a remote opportunity. 

Position Overview for the Corticon Developer / SME:

• Support the setup and creation of Corticon rules in a high-volume, complex environment.
• Read and interpret design documents to develop rule sheets aligned with project specifications.
• Collaborate with functional teams to code effective solutions for eligibility and benefits systems.
• Troubleshoot and resolve system defects to ensure smooth project delivery.
• Work closely with the SIT team to validate system updates and enhancements.

Requirements for the Corticon Developer / SME:

• Hands-on experience working on Corticon, reading designs, and creating rule sheets.
• Previous experience working on an Integrated Eligibility project (SNAP, TANF, Medicaid).
• Strong understanding of business rules and systems analysis.
• Ability to work independently in a remote setting for an extended contract.
• Excellent communication skills and team collaboration abilities.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a NiCE CXone Application Analyst III to join one of our top clients for a remote opportunity. This role involves managing day-to-day contact center platform administration, development, and support to ensure optimal customer experience. The company operates within the contact center technology industry, with a focus on streamlining communication workflows and improving operational performance.

Position Overview for the NiCE CXone Application Analyst III:

• Responsible for the administration, optimization, and Tier 2 support of the NICE CXone contact center platform.
• Acts as the primary escalation point for technical issues and manages incident resolution.
• Develops and modifies call flows and routing strategies using NICE CXone Studio.
• Collaborates with internal IT teams and project management to support platform integrations and migrations.
• Maintains documentation of technical solutions and supports continuous process improvements.

Requirements for the NiCE CXone Application Analyst III:

• 2-4 years of experience supporting the NICE CXone CCaaS platform or similar enterprise contact center systems.
• Strong troubleshooting skills with hands-on experience in CXone administration and Studio development.
• Experience with contact center platform migrations and integrations, including aspects of user setup and call flow scripting.
• Ability to troubleshoot and modify existing scripts, create new scripts, and troubleshoot call flow issues.
• Bachelor’s degree in computer science or related field, or equivalent professional experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.