Hailey Crabill

IDR is seeking a IT Services Estimator to join one of our top clients for an opportunity in Alpharetta, GA. This role focuses on scoping and estimating IT professional services engagements, translating technical requirements into a clear project approach, effort estimate, and statement of work. You’ll partner closely with sales and delivery teams to build accurate, competitive proposals for infrastructure and field services initiatives.

Position Overview for the IT Services Estimator:

• Own technical scoping and discovery to define project approach, assumptions, and deliverables
• Build detailed level-of-effort (LOE) estimates, resource plans, and schedules for services work
• Develop structured proposals and statements of work (SOWs) aligned to customer needs and delivery realities
• Collaborate with sales, operations, and project teams to support bid strategy and smooth handoffs
• Identify delivery risks, scope gaps, and dependencies early to improve estimate accuracy and execution

Requirements for the IT Services Estimator:

• 5+ years of experience in solutions architecture, IT presales engineering, professional services estimating, or similar technical estimating work
• Hands-on experience building task-level labor estimates/LOEs, staffing/resource plans, and project cost breakdowns for IT services
• Strong knowledge of IT infrastructure delivery (e.g., networking, wireless, structured cabling/low-voltage, and/or data center environments)
• Experience producing customer-facing scope documentation such as statements of work (SOWs), including assumptions, exclusions, and responsibilities
• Ability to review site information (including floor plans/technical drawings when applicable) and translate requirements into executable project scope and deliverables

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a BI Analytics Director to join one of our top clients for an opportunity in Franklin, Tennessee. This role will lead a small Business Intelligence/Analytics team and oversee enterprise reporting and data warehouse operations while shaping a longer-term modernization roadmap. The ideal candidate blends hands-on data/BI technical depth with strong stakeholder partnership in a regulated, data-driven industry environment.

Position Overview for the BI Analytics Director:

• Lead and mentor a Business Intelligence and Analytics team, supporting professional development and delivery standards
• Own day-to-day operations for reporting, analytics, and data warehouse capabilities, ensuring stability and reliability
• Partner closely with executive and business stakeholders to understand reporting needs and recommend scalable solutions
• Drive evaluation and improvement of existing reports/dashboards (consolidation, standardization, and optimization)
• Define a practical modernization roadmap to evolve legacy data warehouse/analytics capabilities toward cloud-based architecture

Requirements for the BI Analytics Director:

• 8+ years of experience in Business Intelligence, Analytics, and/or Data Warehousing in an enterprise environment
• Prior experience managing a BI/Analytics/Data Warehouse team, including coaching, prioritization, and delivery oversight
• Strong knowledge of data warehouse concepts, data integration/ETL, and reporting/analytics best practices
• Experience with cloud platforms and modernization approaches (e.g., AWS or Azure) and building roadmaps for migration
• Proven ability to work directly with business leaders, translate needs into solutions, and communicate clearly to executives

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Senior Infrastructure Engineer to join one of our top clients for an opportunity in Birmingham, Alabama. This role supports a multi-site, enterprise IT environment where reliability and security are critical to daily operations. You’ll serve as a key technical resource across network and Microsoft infrastructure, partnering with internal stakeholders and vendors to keep core systems stable, secure, and scalable.

Position Overview for the Senior Infrastructure Engineer:

• Own day-to-day administration and troubleshooting for core network infrastructure including switching, routing, VPNs, and segmentation.
• Lead firewall policy management, monitoring, and maintenance to support a secure, highly available environment.
• Support Microsoft server infrastructure (Windows Server, Active Directory, DNS/DHCP, Group Policy) and related services.
• Administer and support Microsoft 365 and identity/access services across the organization.
• Provide escalation support and documentation while contributing to infrastructure improvements and lifecycle planning.

Requirements for the Senior Infrastructure Engineer:

• 5+ years of progressive experience in network/server/systems/infrastructure administration.
• Hands-on enterprise experience with Cisco switching (configuration, troubleshooting, VLANs/routing/switching).
• Hands-on experience with Fortinet (including FortiGate firewalls) covering policies, VPNs, and network security controls.
• Strong Microsoft infrastructure background (Windows Server, Active Directory, Group Policy, DNS/DHCP).
• Experience administering Microsoft 365 and identity services (e.g., Exchange Online, Teams, SharePoint/OneDrive, Entra ID).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#Li-HYBRID

IDR is seeking a Infrastructure Project Manager to join one of our top clients for an opportunity in Mountain View, CA. In this role, you’ll lead cross-functional technology infrastructure initiatives from planning through delivery, ensuring timelines, milestones, and stakeholder expectations are met. This is a great opportunity to support a large, fast-paced organization in the technology/financial services space as they execute critical onsite infrastructure deployments.

Position Overview for the Infrastructure Project Manager:

• Lead end-to-end infrastructure project delivery, from initial planning through implementation and handoff
• Build and manage project schedules, milestones, deliverables, risks, and status reporting
• Coordinate cross-functional technical teams and external vendors to ensure on-time execution
• Oversee onsite infrastructure deployments including structured cabling, AV, and network equipment installs
• Facilitate recurring project meetings and communicate clearly with technical and non-technical stakeholders

Requirements for the Infrastructure Project Manager:

• 5–6+ years of project management experience within a technology-driven environment
• 2–3+ years of experience supporting construction-related or buildout projects (site readiness, vendor coordination, onsite delivery)
• Hands-on experience overseeing structured cabling design and vendor installations through go-live
• Experience deploying IT infrastructure components such as networking equipment and AV systems
• Proficiency with project tracking and collaboration tools (e.g., Jira, Smartsheet, Google Sheets) and strong stakeholder communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid

IDR is seeking a SOW/ Deal Desk Analyst to join one of our top clients for an opportunity in San Francisco, CA. This role is integral to supporting the creation and management of Statements of Work (SOWs) within a professional services environment, focusing on coordinating with sales and solution teams to ensure accurate and compliant documentation.

Position Overview for the SOW/ Deal Desk Analyst:

• Owns the SOW process from intake through final delivery and approval.
• Collaborates with Sales and Solution Architects to clarify customer requirements and scope.
• Manages multiple SOW requests simultaneously, tracking status through various tools and platforms.
• Creates customer-ready, legally compliant SOWs using approved templates and tailoring content as needed.
• Validates cost, pricing, and margin assumptions, adjusting structures based on governance rules and deal strategy.

Requirements for the SOW/ Deal Desk Analyst:

• Strong written communication skills, with the ability to turn technical and financial input into clear, customer-friendly language.
• Solid working knowledge of Microsoft Word and Excel, including comfort reviewing formulas, calculations, and structured pricing tables.
• Ability to validate cost, pricing, and margin and understand how changes in scope or rates impact overall deal economics.
• Familiarity with IT services, technical concepts, or professional services delivery (formal experience not required).
• Experience handling multiple requests with a structured system for prioritization and organization.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Customer Care Team Lead to join one of our top clients for an opportunity in Suwanee, Georgia. In this role, you will support a high-volume customer care environment by providing frontline coaching, handling escalations, and helping the team deliver consistent service outcomes. This is a hands-on “player/coach” opportunity within a large, well-established organization in the HVAC/manufacturing industry.

Position Overview for the Customer Care Team Lead:

• Provide day-to-day coaching, real-time guidance, and performance support for customer care advisors
• Monitor queues, inboxes, and case backlogs to help maintain service levels and timely customer responses
• Serve as an escalation point for complex customer issues and drive resolution through follow-up and coordination
• Support quality monitoring efforts, feedback loops, and continuous improvement initiatives
• Partner cross-functionally (training, quality, technical support, and other stakeholders) to improve customer experience

Requirements for the Customer Care Team Lead:

• 3+ years of experience in customer service, customer care, or technical support within a fast-paced environment
• Prior experience leading, coaching, training, mentoring, or serving as a senior/SME escalation resource for a team
• Demonstrated ability to manage escalations and de-escalate challenging customer situations with professionalism
• Experience using customer support tools such as CRM systems, knowledge bases, and reporting/dashboard tools
• Strong organizational, communication, and multitasking skills with proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Lead AI & Endpoint Security Automation Engineer to join one of our top clients for an opportunity in Irving, Texas. This role focuses on building AI-driven security automation across enterprise endpoints (Windows, macOS, and Linux) to accelerate threat detection, triage, and remediation. You’ll partner with security and engineering teams in a fast-paced, regulated environment (e.g., financial services) to productionize intelligent security workflows at scale.

Position Overview for the Lead AI & Endpoint Security Automation Engineer:

• Design and build AI-enabled security automation to improve incident response speed and consistency
• Develop autonomous/agentic workflows that integrate endpoint telemetry and security platforms
• Automate detection, triage, containment (e.g., host quarantine), and remediation actions across endpoint fleets
• Work in a DevOps-oriented delivery model using modern containerization, infrastructure-as-code, and CI/CD practices

Requirements for the Lead AI & Endpoint Security Automation Engineer:

• 7+ years of hands-on software engineering / automation experience in production environments
• Strong programming ability in Python (preferred) and/or Go, with a focus on automation and integration work
• AI/LLM engineering experience, including agentic frameworks and applied use cases in automation
• Experience with Model Context Protocol (MCP) and building tool-using/agent workflows
• Endpoint security telemetry + EDR/XDR integrations and security API experience (e.g., CrowdStrike Falcon), plus DevOps tooling (Docker, Kubernetes, Terraform, CI/CD)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

If you want, I can tailor the 5 requirements to match your preferred “must-have vs nice-to-have” emphasis while keeping the format intact. Please leave a thumbs up/down on this output so I can tune it to your style.

#LI-Remote

IDR is seeking a IT Field Services Project Coordinator to join one of our top clients for an opportunity in Alpharetta, GA. In this role, you’ll support the delivery of IT professional services and field-services deployments by coordinating schedules, resources, and project activities across multiple workstreams. This is a great opportunity to work within a fast-paced technology services environment supporting infrastructure and onsite deployment teams.

Position Overview for the IT Field Services Project Coordinator:

• Support multiple Project Managers by coordinating day-to-day project activities, schedules, and deliverables
• Assist with scheduling/dispatching field engineers, subcontractors, and technical resources based on scope, location, and availability
• Track milestones, dependencies, open items, and project documentation to keep deployments on schedule
• Communicate with customers and internal teams to confirm plans, requirements, and status updates
• Proactively identify scheduling conflicts or risks and escalate issues to the appropriate stakeholders

Requirements for the IT Field Services Project Coordinator:

• Previous experience in project coordination, project administration, or project support in an IT/technology/infrastructure environment
• Experience coordinating schedules, resources, vendors, subcontractors, and/or technical field teams
• Working understanding of IT infrastructure concepts (e.g., networking, wireless, low-voltage cabling, data center environments, hardware deployments)
• Strong written/verbal communication skills with the ability to coordinate across customers, engineers, and internal teams
• Proficiency with Microsoft Office (including Excel) and experience using project tracking/reporting tools

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite

IDR is seeking a Software QA Engineer to join one of our top clients for a hybrid opportunity in Memphis, TN

This role involves designing, developing, and executing automated testing solutions across a variety of platforms and technologies to ensure software quality and reliability. The company operates within the technology and enterprise software industry, emphasizing innovation and quality assurance to support enterprise-level systems.

Position Overview for the Software QA Engineer:

• Responsible for developing automated API and UI testing frameworks using Java, WebDriver, and TestNG.
• Conduct microservice and REST API testing leveraging Swagger documentation.
• Support continuous integration pipelines using Jenkins, Maven, Git, and Docker.
• Apply AI-enabled quality engineering techniques for debugging, test case generation, and risk analysis.
• Contribute to enterprise test automation frameworks and document test results and defects efficiently.

Requirements for the Software QA Engineer:

• 5+ years of experience in test automation development using established frameworks and tools.
• 4+ years of experience building and deploying CI/CD systems such as Jenkins and Bamboo.
• 2+ years of hands-on experience with messaging and IVR testing.
• Strong knowledge of REST and JSON APIs.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid