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Help Desk Specialist Specialist
One of IDR’s largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!Responsibilities of the Help Desk Specialist:
Acts as the primary escalation point for incoming technical issues and support requests
Manages and delegates projects and tasks to team members as needed
Collaborates with business units to advise on and support system enhancements and modifications
Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware
Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution
Qualifications for the Help Desk Specialist:
7 to 10 years of hands-on experience in IT technical support roles
Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems
Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure
Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications
Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory
What’s in it for you?
Why IDR?
IDR is seeking a dynamic and experienced Testing Manager to join one of our top clients in the HVAC and Refrigeration industry in Suwanee, GA. This role offers an exciting opportunity to contribute to a growing organization, working within a team-oriented culture. If you are a motivated self-starter with a background in engineering and testing, we encourage you to apply today!
Position Overview/Responsibilities for the Testing Manager:
Review and verify the accuracy and completeness of incoming test requests
Communicate with test request originators to resolve ambiguities and gather additional information where needed
Attend weekly test schedule meetings to assist the test engineering team
Support test engineers and technicians in setting up equipment and instrumentation
Observe ongoing testing to ensure key parameters and applicable testing standards are followed
Assist in the creation and documentation of standard operating procedures (SOPs)
This role is a 6-month contract to hire position, with the possibility of managing a team in the future. 5+ years related work experience in Testing is required.
Required Skills for Testing Manager:
Experience working with HVAC and/or Refrigeration equipment/company
Experience in a manufacturing environment
Experience having direct reports
Test request and test validation experience
Experience collaborating with engineers and technicians to formalize best practices
Experience observing ongoing testing to ensure key parameters and applicable testing standards are followed
Experience providing input on test execution feasibility and identifying scheduling conflicts or resource concerns
Experience communicating with test request originators to resolve ambiguities and gather additional information where needed
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and experienced VDI Engineer to join one of our top clients' team. This is an exciting opportunity for a professional who is passionate about designing, deploying, and maintaining Virtual Desktop Infrastructure (VDI) environments. If you are looking for an opportunity to join a large and growing organization and work within a team-oriented culture that values collaboration and innovation, we encourage you to apply today!
Position Overview/Responsibilities for the VDI Engineer: - Design, deploy, and maintain Virtual Desktop Infrastructure (VDI) environments - Handle end-to-end configuration and support of VDI platforms, including application publishing and virtual infrastructure management - Collaborate closely with application owners and support teams to ensure high availability and performance of business-critical applications - Maintain comprehensive documentation of all VDI processes and procedures Required Skills for VDI Engineer: - Minimum of 5 years of relevant technical experience supporting VDI technologies - Strong knowledge of VDI platforms and virtual infrastructure management - Excellent collaboration and communication skills - Ability to maintain comprehensive documentation of all VDI processes and procedures - Must be authorized to work in the US What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;IDR is seeking a 100% Remote Product Manager over Business Systems to join an exciting client! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview:
This person will partner with stakeholders to assess current processes, identify challenges, and guide solutions using Dynamics. They’ll provide strategic and tactical recommendations, leveraging Dynamics expertise to address business needs. Operating in an Agile environment, they’ll work closely with cross-functional teams and take a hands-on product owner role, balancing long-term vision with daily execution.
Required Skills:What’s in it for you?
Why IDR?
IDR is seeking a IT Governance and Disaster Recovery Analyst to join one of our industry-leading clients. This role is critical in supporting and advancing IT governance, risk management, and disaster recovery efforts across a wide array of cross-functional teams.
You’ll work directly with product owners, solutions architects, and engineers to implement process frameworks, execute realistic disaster recovery exercises, and drive compliance with governance standards. If you thrive in a collaborative, fast-paced environment and enjoy balancing technical precision with operational strategy, we want to hear from you!
Responsibilities:Support and promote IT Governance and Risk Management frameworks and activities.
Collaborate with teams to develop, maintain, and test disaster recovery (DR) plans across SaaS and on-prem environments.
Lead tabletop exercises that simulate real-world disaster scenarios.
Analyze existing processes and implement improvements to increase efficiency and clarity.
Own and maintain high-quality documentation across multiple programs and platforms (e.g., Confluence, SharePoint).
Support internal audits and drive timely resolution of findings.
Coordinate multiple ongoing projects and initiatives with varied stakeholders and timelines.
Experience in IT Governance, Risk Management, or Disaster Recovery planning.
Strong documentation and process analysis skills using tools like Confluence or SharePoint.
Familiarity with COBIT or similar governance frameworks.
Excellent communication and collaboration skills with technical and non-technical teams.
Ability to manage complex initiatives, meet deadlines, and resolve ambiguity independently.
Project management capabilities and attention to detail.
Preferred: 3+ years of experience in a Business Continuity/Disaster Recovery role.
Preferred: Experience with Riskonnect (formerly Castellan).
Competitive compensation package
Full benefits including Medical, Vision, Dental, and more
Opportunity to join an industry-leading organization
Close-knit, team-oriented culture
20+ years of proven industry experience in 4 major markets
Employee Stock Ownership Program (ESOP)
Dedicated Engagement Manager committed to your success
Comprehensive Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
IDR is seeking a talented and experienced RPA Developer to join one of our top clients in Atlanta. This is an exciting opportunity for a seasoned professional to lead the design and implementation of business process automation in a dynamic and collaborative environment. If you are passionate about integrating IT systems, evaluating automation opportunities, and maintaining Automation COE standards, we encourage you to apply today!
Position Overview & Responsibilities for the RPA Developer:IDR is seeking an Automation Architect to join one of our top clients onsite in Chicago, IL. This is a fantastic opportunity for an experienced test automation leader to build and scale enterprise automation frameworks using modern open-source tools.
Position Overview / Responsibilities:Lead the development and maintenance of robust test automation frameworks using tools such as Playwright, Selenium, Appium, and Helenium
Automate REST APIs and web services testing, including Google Gemini LLM API and Azure OpenAI
Integrate automation within CI/CD pipelines using GitHub, GitHub Actions, and Docker
Use enterprise DevOps tools like Jenkins, Bitbucket, and DataDog for monitoring and automation workflows
Collaborate with Agile teams to drive shift-left testing and continuous test improvements
Develop, maintain, and execute automation test scripts with TestNG and Maven
Create comprehensive test reports using Extent Reports and manage test execution with JIRA and Zephyr
Work closely with developers, analysts, and product teams to ensure robust, scalable, and reliable test coverage
Perform time and cost estimation for automation projects and propose innovative testing strategies
10+ years of experience in test automation with advanced scripting in Java
Strong expertise in Playwright or equivalent open-source automation frameworks
Proficiency in REST API testing and automation
Hands-on experience with modern CI/CD practices using GitHub Actions
Familiarity with cloud environments such as AWS and tools like DataDog
Experience with PostgreSQL databases and reporting tools like Log4j
Deep understanding of Agile methodologies and test management using JIRA/Zephyr
Strong communication and leadership skills in high-velocity development environments
Long-term, onsite opportunity in a visible leadership role
Work with cutting-edge automation technologies in an enterprise Agile environment
Join a collaborative team with a passion for engineering excellence
Competitive compensation and benefits package
25+ years of proven industry experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
