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IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!
Position Overview/Responsibilities for the Staff AWS Connect Developer:Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.
Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.
Develop Lambda functions (in JavaScript or C#) to support dynamic call routing, backend operations, and API-based integrations.
Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.
Integrate AWS Connect with services such as DynamoDB, S3, Lex, and other AWS tools to enhance performance and capabilities.
Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.
Monitor system performance using AWS CloudWatch; identify and implement optimizations for call flows, routing strategies, and scalability.
Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.
Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.
Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).
Stay up to date with the latest AWS Connect best practices, tools, and industry trends.
6+ years of experience in AWS Connect design, development, and implementation.
Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.
Proficiency in JavaScript, Python, Java, or React.
Experience with IVR systems, telephony integrations, and advanced contact routing strategies.
Strong understanding of RESTful APIs, web services, and microservices architectures.
Excellent troubleshooting skills and ability to debug complex cloud systems.
Effective communication skills and ability to collaborate with both technical and non-technical teams.
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
AWS Certifications (e.g., Solutions Architect, Developer).
Experience with CI/CD pipelines and DevOps practices.
Familiarity with custom CCP development and deployment.
Competitive compensation package
Full Benefits: Medical, Vision, Dental, and more!
Opportunity to work with a top-tier, innovative organization
Collaborative and forward-thinking team environment
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Compensation Details: $78-84.50/hr based on experience
IDR is seeking a Software Engineer III to join one of our top clients in Atlanta, GA or Irving, TX. This role is perfect for a seasoned professional with a strong background in C++ and Python, who is passionate about unit testing and software development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview & Responsibilities for the Software Engineer III:IDR is seeking a Software Engineer to join one of our top clients in a fully remote capacity. This opportunity is ideal for a collaborative and skilled developer with expertise in modern web technologies and cloud platforms. If you’re looking for a remote position with a team-oriented culture and an organization focused on innovation and growth, we encourage you to apply today!
Position Overview/Responsibilities for the Software Engineer:Design, develop, and maintain existing web applications using modern frameworks and tools.
Collaborate closely with the team lead, business users, and other IT teams to gather requirements and translate them into technical solutions.
Build APIs and develop backend services using NextJS and related technologies.
Write and optimize SQL queries within relational databases.
Support cloud-based application development, deployment, and infrastructure using Azure or GCP.
Participate in code reviews, agile sprint planning, and ongoing enhancements of the platform.
Troubleshoot and support application issues across environments.
5+ years of experience in software development using NextJS, including API creation.
5+ years of experience working with relational databases and strong SQL skills.
5+ years of experience in cloud engineering, specifically with Azure or GCP.
Strong problem-solving skills and ability to work independently in a remote setting.
Experience with Java and Spring frameworks.
Familiarity with Agile Scrum development methodologies.
Experience working with Microsoft Azure DevOps (ADO), build pipelines, and CI/CD processes.
Experience with Google BigQuery.
Experience developing with React.
Competitive compensation package
Full Benefits: Medical, Vision, Dental, and more!
100% Remote work environment
Opportunity to work with a modern tech stack in a collaborative and innovative team
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Compensation Details: $60–63/hr based on experience
IDR is seeking a ServiceNow Architect to join one of our top clients remotely. This role is perfect for a seasoned professional with a strong background in HR technology architecture and a deep understanding of HR processes, system architecture, and integrations. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Required Skills for ServiceNow Architect: - 5+ years of experience as a ServiceNow HRSD Architect - Strong background in HR technology architecture, with experience in ServiceNow HR Service Delivery (HRSD) - Experience with HR case & knowledge management - Expertise in HR system integrations, particularly bi-directional integrations - Understanding of leave management processes, including calculations and compliance - Certification: Certified Implementation Specialist - HRSD What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;