Carley Shaw

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to work with one of the most innovative industry leaders...Apply today!  Position Overview/Responsibilities for the Technical Support Engineer: The Technical Support Engineer will be responsible for managing and resolving challenging issues for external ServiceNow partners and customers. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. Duties Include:

• Debugging JavaScript code and finding better solutions to custom code
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues
• Cases are created by customers and managed by engineers using the ServiceNow software platform
• This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills

  Required Skills for Technical Support Engineer

• 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
• 2+ years' Experience writing & debugging Object Oriented code in Java & JavaScript
• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
• Experience with relational databases such as MySQL
• Experience administering: Linux, Unix OR Microsoft Server
• Experience within ServiceNow Platforms

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking a NetSuite Engineer to join one of our top clients in a fully remote capacity. This role is perfect for a seasoned professional with a strong background in NetSuite, particularly in Order-to-Cash (O2C) and Record-to-Report (R2R) processes. As a key player in our client's team, you will bridge the gap between Finance and Technology, driving automation and process optimization. If you are eager to contribute to a dynamic and growing organization, we encourage you to apply today!

Position Overview/Responsibilities for the NetSuite Engineer:

Lead the design, configuration, and customization of NetSuite to enhance R2R and accounting processes, including General Ledger, Accounts Payable, and Accounts Receivable. Develop and maintain SuiteScript, SuiteFlow, SuiteTalk, and RESTlets to support automation and system integrations. Collaborate with Finance, Accounting, and Audit teams to implement system-enforced controls and ensure compliance with SOX and GAAP standards. Oversee integrations with external systems and ensure accurate data flow into finance data warehouses. Mentor junior engineers and provide architectural guidance for NetSuite-related projects.

Required Skills for NetSuite Engineer:

Minimum of 10 years of experience, with the last 6 years focused on NetSuite. Proven expertise in architecting and enhancing NetSuite R2R and O2C processes. Strong technical skills in SuiteScript, SuiteFlow, SuiteTalk, and RESTlets. Experience integrating NetSuite with platforms like Salesforce, Coupa, or Concur. Ability to translate business requirements into scalable technical solutions.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking a Digital Designer to join one of our top clients in Bolingbrook, IL. This role is perfect for a creative and organized individual with a passion for digital design and email development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Digital Designer: - Develop and execute a range of email campaigns including promotional, triggered, and transactional using Salesforce Marketing Cloud, Movable Ink, and other automation tools - Collaborate with cross-functional teams including Email Marketing, Member Marketing, Loyalty, CRM, and the Digital Design team - Edit and troubleshoot design/code during the proofing process across all platforms (Figma, Salesforce, Movable Ink) - Ensure all work aligns with brand guidelines and style conventions - Stay current on email best practices, ESP capabilities, and emerging technologies Required Skills for Digital Designer: - 3-5 years experience in digital design and email development - Bachelor's degree in Design, Media Arts, or a related field - Proficiency in Salesforce Marketing Cloud (or similar ESP), Movable Ink - Advanced skills in Figma, Adobe Creative Suite, Dreamweaver (or other coding tools), CMS platforms, and project tools like Monday.com - Strong knowledge of AMPscript, HTML/CSS, and JavaScript - Experience in e-commerce or retail environments - Preferred: Video editing or animation experience What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;

Help Desk Specialist Specialist 

One of IDR’s largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!

Responsibilities of the Help Desk Specialist:

• Acts as the primary escalation point for incoming technical issues and support requests

• Manages and delegates projects and tasks to team members as needed

• Collaborates with business units to advise on and support system enhancements and modifications

• Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware

• Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution

Qualifications for the Help Desk Specialist:

• 4+ years of hands-on experience in IT technical support roles

• Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems

• Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure

• Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications

• Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking an Insights Analyst III to join one of our top clients in Los Angeles, CA. This role is perfect for individuals who excel at the intersection of analytics, systems thinking, and cross-functional collaboration. You will play a pivotal role in designing scalable solutions for headcount planning and organizational reporting, contributing to the success of our client's team. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Insights Analyst III:

Develop and optimize data pipelines to support recurring analysis and deliver deeper insights for BizOps initiatives.

Collaborate with enterprise tech partners to transition resource planning and reporting capabilities into system-based solutions.

Design and maintain scalable data pipelines and tools to ensure consistency and accuracy in reporting.

Create user-friendly dashboards and internal tools using SQL, Python, and other platforms to enhance data visibility.

Act as the technical liaison within the BizOps team, aligning business needs with system capabilities.

Required Skills for Insights Analyst III:

6-8+ years of experience in analytics, data management, or systems-focused roles within gaming or technology sectors.

Proficiency in SQL, Python, and JavaScript, with a strong foundation in designing data flows and managing data pipelines.

Experience in data visualization and building structured data checks.

Strong collaboration skills to work effectively with cross-functional partners.

Familiarity with data engineering concepts and large-scale systems integrations.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a highly skilled an Administrative Assistant to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!   Position Overview/Responsibilities for the Administrative Assistant: The Administrative Assistant supports the Legal Department by performing a variety of administrative, clerical, and organizational tasks. This role ensures efficient day-to-day operations, maintains confidential records, and assists with communications and documentation related to legal matters affecting the school district. In addition, this person will be responsible for pulling/submitting public information requests. Required Skills for the Administrative Assistant:

• 2+ years’ experience as an Administrative Assistant performing the following duties: managing schedules, inboxes, answering phones/emails
• MUST HAVE professional experience at a government client (agency, municipality, or school district) OR law office/legal department pulling public information requests and manipulating documents in Adobe/Word/Excel (redacting info, adding info, formatting, etc.)
• Professional experience dealing with sensitive data records

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-hybrid  

IDR is seeking a Senior Engineer – Coupa & P2P Processes to join one of our top clients in a remote role. This role is pivotal in enhancing and automating procurement and finance workflows, ensuring systems are efficient and scalable to support business growth. If you are eager to contribute to a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Senior Engineer – Coupa & P2P Processes:

• Serve as the subject matter expert for Coupa and Procure-to-Pay (P2P) processes, leading the design, configuration, and support of these systems.

• Collaborate with cross-functional teams to analyze and optimize current workflows, ensuring compliance and scalability.

• Manage system enhancements and new feature deployments, aligning them with evolving business needs.

• Oversee integrations between Coupa and core financial systems, ensuring data integrity and seamless connectivity.

• Provide advanced support for escalated issues, conducting root cause analysis and implementing permanent solutions.

Required Skills for Senior Engineer – Coupa & P2P Processes:

• 8+ years of experience in system engineering with a focus on Coupa and P2P processes.

• Strong expertise in ERP/Finance platforms and their integration with procurement tools.

• Proven track record in process automation and workflow optimization within global organizations.

• In-depth understanding of finance and procurement operations, including requisition, purchase orders, and compliance.

• Excellent analytical, problem-solving, and stakeholder management skills.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Remote  

We are seeking a Talent Acquisition Coordinator to join our clients' Talent and Culture organization - They'll join a team that values collaboration, innovation, and growth. We’re building a world-class Employee Solutions function that not only supports the business but also creates meaningful impact for candidates and employees. As a Talent Acquisition Coordinator, you will play a critical role in driving recruiting excellence by managing requisitions and position data in SuccessFactors, overseeing hiring transactions, and ensuring accuracy across the recruiting lifecycle. You’ll partner closely with Talent Acquisition, HR, and business leaders to align hiring processes with workforce needs, while also supporting key recruiting programs. This role is an excellent opportunity for someone who is passionate about process improvement, data integrity, and delivering an exceptional experience for candidates and hiring managers. Top Skills:

• 2+ years' experience in Talent acquisition, Human Resources, or Recruiting
• Experience managing job requisitions and position data in SAP SuccessFactors or similar HRIS / ATS
• Experience supporting recruiting programs (internships, high-volume recruiting, or internal mobility)

Nice to Have:

• Bachelor's degree from an accredited college or university is preferred

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid   

We are seeking a skilled Customer Service Representative to be the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner. If you're looking for an opportunity to work for a rapidly growing company in Plano, TX! APPLY TODAY! Responsibilities: - Actively promote the company and the value of its products and services. - Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services. - Interface with a wide variety of people both internally and externally in a diplomatic manner. - Effectively utilize resources, i.e. computer systems, software programs and phone equipment. - Consistently apply knowledge required to perform technical and procedural aspects of the position. - Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience. - Bilingual, Spanish/English speaking ability, required for the bilingual position. - Diffuse customer escalations (customer save skills). - Conduct outbound calls as required. Top Skills:

• Minimum of 3-5 years’ experience providing customer service support within high-volume call centers 
• Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions
• PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required
• Experience resolving billing inquiries or issues
• PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.
• Bilingual English and Spanish is highly preferred
• Retail Electric Experience is highly preferred

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid