Victor Ruiz

IDR is seeking a Technical Analyst - ServiceNow to join one of our top clients in Brentwood, TN. This role involves supporting ServiceNow platform upgrades, migrations, and enhancements within a leading organization in the IT services industry. The position offers the chance to contribute to critical platform improvements and work with a collaborative team across various stakeholders.

Position Overview for the Technical Analyst - ServiceNow:

• Support ServiceNow version migration through requirements gathering, documentation, testing coordination, and rollout readiness.
• Track project changes, risks, issues, blockers, dependencies, decisions, and action items.
• Document current-state and future-state processes, workflows, integrations, and requirements.
• Coordinate with external consultants, ServiceNow administrators/developers, IT leadership, and business stakeholders.
• Prepare project status reports, meeting notes, migration trackers, and leadership updates.
• Support user acceptance testing (UAT), validation, change reviews, and defect tracking.

Requirements for the Technical Analyst - ServiceNow:

• 3+ years of experience as a Technical Analyst, Business Analyst, or similar IT role.
• Prior ServiceNow experience and familiarity with platform navigation, modules, workflows, tickets, reporting, or configuration.
• Strong requirements gathering, process analysis, and documentation skills.
• Experience communicating with multiple levels of IT management, including directors and senior leadership.
• Excellent written and verbal communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

QA Automation Engineer Duration: 6+ mo contract  PR: $40 W2 | $50 C2C BR: $65 Location: Onsite in Olympia, WA  Project Details: Supporting the State of WA project

Responsibilities: 

• Develop, document, and execute comprehensive test plans, test cases, and test scripts for functional, automation, and API testing.

• Design, develop, and maintain automated test scripts to improve testing efficiency and coverage.

• Perform manual and automated testing to validate software functionality, reliability, and system integrations.

• Utilize Postman to create and execute test scripts for RESTful APIs, web services, and microservices.

• Conduct API testing to validate functionality, data accuracy, request/response handling, and system performance.

• Perform database testing to ensure data integrity, accuracy, and consistency across applications.

• Identify, document, track, and report software defects, collaborating with development teams to ensure timely resolution.

• Integrate automated testing into CI/CD pipelines to support continuous testing and deployment.

• Analyze test results, troubleshoot issues, and provide recommendations for quality improvements.

• Collaborate with developers, business analysts, and other stakeholders to understand requirements and ensure comprehensive test coverage.

Requirements: 

• 5+ years of experience in software quality assurance, with a strong focus on functional, automation, and API testing.

• Strong hands-on experience with functional and manual testing, including test case development and execution.

• Proven experience designing, developing, and maintaining automated test scripts using automation testing tools and frameworks.

• Hands-on experience utilizing Postman to create and execute test scripts for RESTful APIs.

• Experience testing web services, microservices, and system integrations.

• Strong understanding of API testing methodologies, including endpoint validation, request/response testing, and error handling.

• Experience with database testing, including data validation and verification.

• Familiarity with CI/CD pipelines and integrating automated tests into software development workflows.

• Experience identifying, documenting, and tracking defects through resolution.

#LI-Onsite

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ. This role involves providing exceptional customer support in a fast-paced environment within a company known for its focus on client satisfaction and operational excellence.

Position Overview for the Customer Service Representative:

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.
• Support the company’s commitment to delivering quality customer service and satisfaction.

Requirements for the Customer Service Representative:

• High school diploma or GED preferred.
• 2 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a Fieldglass Administrator for a contract opportunity that can sit out of Dallas, Texas or Atlanta, Georgia. This role focuses on day-to-day administration and operational support within SAP Fieldglass, ensuring transactions move smoothly, data stays accurate, and users receive timely support while broader system initiatives are underway.

Position Overview for the Fieldglass Administrator:

• Provide day-to-day system administration and operational support for SAP Fieldglass • Manage key transactions including job postings, work orders, worker records, timesheets, and expenses • Monitor workflows/approvals, troubleshoot issues, and resolve routine exceptions to keep work moving • Support end users with access, navigation, and process guidance across Fieldglass • Perform audits and reporting (Excel-based), improving data quality and identifying process enhancements

Requirements for the Fieldglass Administrator:

• 1–2+ years of hands-on SAP Fieldglass experience (required) • 2–4+ years of experience in operations, system administration, vendor/workforce programs, or similar support roles • Experience supporting Fieldglass workflows such as work orders, timesheets/expenses, and approval routing • Strong attention to detail, organization, and ability to manage multiple requests independently

What’s in it for you?

• Opportunity to support a widely used VMS platform in a fast-paced environment • Work on process improvements, reporting, and operational troubleshooting that make a direct impact • Support from IDR throughout the assignment

Why IDR?

• 25+ years of proven industry experience in 4 major markets • Employee Stock Ownership Program (ESOP) • Dedicated Engagement Manager committed to your success • Full benefits package (Medical, Dental, Vision, and more) • ClearlyRated’s Best of Staffing® Client and Talent Award winner (12 years running)

#LI-hybrid

IDR is seeking a IT Support Technician II to join one of our top clients for an onsite opportunity in Englewood, Colorado. This role involves providing remote support to end users, troubleshooting hardware and software issues, and maintaining high customer satisfaction in a highly regulated environment. The organization is a leader in government and defense sectors, focusing on delivering reliable and compliant IT support services.

Position Overview for the IT Support Technician II:

• Deliver remote technical support to employees at a government-focused organization.
• Manage and resolve Tier 1–2 issues using ServiceNow ticketing system, ZScaler, and Azure.
• Collaborate with team members and share knowledge to improve support processes.
• Assist in troubleshooting hardware, network, and peripheral issues in a regulated environment.
• Ensure high customer satisfaction through effective communication and technical solutions.

Requirements for the IT Support Technician II:

• Customer/solution ownership, an overall drive for excellence.
• Remote support experience.
• Preferred skills with ServiceNow, ZScaler, and Azure.
• Written and verbal communication skills with end users.
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $31.03/hr W2

#LI-Onsite

IDR is seeking a Talent Acquisition Coordinator to join one of our top clients for an opportunity in Englewood, CO. This role is crucial in supporting the recruiting process by ensuring a high-quality candidate experience and maintaining efficient hiring operations across multiple locations. The position involves coordinating interviews, managing applicant data, and supporting recruiting projects within a fast-paced environment.

Position Overview for the Talent Acquisition Coordinator:

• Support the talent acquisition team in delivering a seamless candidate experience from initial contact through onboarding.
• Coordinate scheduling of interviews across assigned locations, ensuring rapid turnaround times.
• Maintain accurate candidate and requisition data within the applicant tracking system (ATS) to ensure clean, reportable pipelines.
• Assist with recruiting projects and onboarding activities to streamline processes.
• Leverage AI applications and modern recruiting platforms to improve scheduling, communication, and reporting efficiency.

Requirements for the Talent Acquisition Coordinator:

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Experience in recruiting coordination, talent acquisition support, or high-volume hiring operations.
• Professional ATS and recruiting/scheduling platforms experience, preferably with iCIMS or similar systems.
• Data interpretation skills to maintain and report hiring efficiency.
• Strong organizational and communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• pay transparency: 33/hr w2
• #LI-Onsite  

IDR is seeking an IPTV Design Engineer to join one of our top clients for an opportunity in New York City. This role involves the design and engineering of IPTV solutions supporting complex AV and event environments, focusing on scalable, supportable digital networks for high-profile spaces.

Position Overview for the IPTV Design Engineer:

• The IPTV Design Engineer will provide dedicated IPTV expertise for the unique requirements of the project location.
• This individual will represent the program’s IPTV design and functional requirements while working alongside the existing corporate IPTV engineer.
• The role will help ensure the IPTV solution aligns with the broader organizational IPTV architecture.
• Responsibilities include participating in design reviews, technology evaluations, testing, documentation, and planning.
• Coordinate dependencies with AV, network, security, and deployment teams to ensure effective operations post-deployment.

Requirements for the IPTV Design Engineer:

• Deep, specialized IPTV engineering and design experience.
• Experience designing IPTV solutions for enterprise, broadcast, event, or other complex environments.
• Knowledge of IPTV architecture, distribution, endpoints, content delivery, monitoring, and operational support.
• Experience coordinating IPTV requirements with AV-over-IP networks and enterprise infrastructure.
• Strong documentation and cross-functional communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a Azure Cloud Engineer to join one of our top clients for Birmingham, Alabama. This role is essential in designing, implementing, and supporting Microsoft Azure cloud infrastructure, ensuring reliable and scalable solutions that align with organizational goals. The company operates within the IT and cloud services industry, emphasizing cloud migration, security, and automation.

Position Overview for the Azure Cloud Engineer:

• Responsible for designing, deploying, configuring, and maintaining Azure infrastructure services including virtual machines, networks, storage, and platform services.
• Support and assist in Azure cloud migration efforts from assessment to post-migration support.
• Implement security best practices using Azure identity, role-based access, network security groups, and key management.
• Develop and maintain Infrastructure as Code (IaC) configurations using Terraform, Bicep, or ARM templates.
• Automate operational tasks with PowerShell, Azure CLI, and Python scripts, including provisioning, reporting, and patch management.
• Monitor cloud performance, troubleshoot issues, and optimize cost and capacity.
• Collaborate with cross-functional teams to support cloud-based solutions and develop governance standards.
• Build and manage CI/CD pipelines using Azure DevOps or GitHub Actions.
• Support incident response, scheduled maintenance, and on-call activities.

Requirements for the Azure Cloud Engineer:

• 5–7 years of experience in IT infrastructure, cloud engineering, or a related technical role.
• 5+ years of hands-on experience supporting Microsoft Azure environments.
• Working knowledge of Azure compute, storage, networking, identity, monitoring, backup, and security services.
• Experience with Windows Server and/or Linux administration in enterprise environments.
• Understanding of networking concepts such as DNS, DHCP, VPN, routing, firewalls, load balancing, and hybrid connectivity.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#Li-HYBRID

IDR is seeking a Sr Azure Architect to join one of our top clients for an opportunity in Austin, Texas. This role will lead the design and implementation of enterprise Microsoft Azure solutions, partnering closely with technical and business stakeholders to deliver secure, scalable, and reliable cloud capabilities. You’ll join a mission-driven organization in the healthcare space focused on enabling better outcomes through modern technology.

Position Overview for the Sr Azure Architect:

• Lead end-to-end Azure solution architecture across IaaS, PaaS, and SaaS to meet business and technical objectives
• Serve as a trusted advisor to stakeholders, translating needs into scalable, secure Azure designs and implementation plans
• Provide technical leadership and escalation support for complex architecture and delivery challenges
• Define cloud standards and best practices (governance, security, resiliency), partnering with security and compliance teams as needed
• Contribute to project scoping, documentation, and solution planning in support of delivery and proposals

Requirements for the Sr Azure Architect:

• 10+ years of experience leading enterprise Azure implementations and cloud architecture efforts
• Expert-level experience designing and deploying solutions across the Microsoft Azure platform (IaaS, PaaS, SaaS)
• Strong automation and scripting background (e.g., PowerShell and Infrastructure-as-Code approaches)
• Infrastructure design experience spanning networking, security, and database technologies in enterprise environments
• Advanced knowledge of disaster recovery, business continuity, and risk management principles in cloud environments

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid