Alexa Carter

We are seeking a Service Desk Manager to join one of our top clients for an opportunity in Texas. This role involves leading the university’s IT Service Desk team, overseeing day-to-day Tier 1 support operations, and managing staff and vendor relationships within an educational environment.

Position Overview for the Service Desk Manager:

• Leads the university’s IT Service Desk team and manages daily Tier 1 IT support through multiple channels.
• Oversees staff, monitors team performance, and ensures efficient resolution of support requests.
• Manages the third-party call center vendor, SLAs, and process improvement initiatives.
• Oversees ITSM tools, ticketing, reporting, and self-service resources.
• Supports IT projects, budgets, vendors, and cross-functional initiatives.

Requirements for the Service Desk Manager:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• 3+ years of experience in IT support or service desk management or a related role
• Knowledge of IT Service Management (ITSM) best practices (e.g., ITIL framework)
• ITIL certification or experience implementing ITIL-based processes
• Knowledge of team leadership, collaboration, coaching, mentoring, training, and staff supervision

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a AI-Native Software Engineer to join one of our top clients for an opportunity in Rosemont, IL. This role focuses on leveraging AI agents to transform the software development lifecycle within a forward-thinking organization in the technology industry. The team is dedicated to building innovative enterprise applications that incorporate AI-assisted workflows to enhance efficiency and quality.

Position Overview for the AI-Native Software Engineer:

• Build, enhance, and maintain enterprise applications using C#, .NET, SQL, and related technologies.
• Use AI-assisted and agentic development tools to accelerate software delivery.
• Review, validate, troubleshoot, and improve AI-generated code.
• Work with Product Owners and business stakeholders to understand requirements and workflows.
• Participate in establishing and improving AI-native development workflows, agent instructions, and engineering practices.

Requirements for the AI-Native Software Engineer:

• Professional experience developing and supporting production applications in a software engineering role.
• Working knowledge of C#, .NET/ASP.NET Core, and SQL Server, with the ability to review and troubleshoot code in this environment.
• Hands-on experience using AI coding tools such as Claude Code, GitHub Copilot, Cursor, or similar, and integrating them into development workflows.
• Ability to identify incorrect logic, troubleshoot problems, and review AI-generated code with sound engineering judgment.
• Experience translating business needs into functional software solutions while considering end-user impact.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#Li-REMOTE

IDR is seeking a Sr Azure Architect to join one of our top clients for an opportunity in Austin, Texas. This role will lead the design and implementation of enterprise Microsoft Azure solutions, partnering closely with technical and business stakeholders to deliver secure, scalable, and reliable cloud capabilities. You’ll join a mission-driven organization in the healthcare space focused on enabling better outcomes through modern technology.

Position Overview for the Sr Azure Architect:

• Lead end-to-end Azure solution architecture across IaaS, PaaS, and SaaS to meet business and technical objectives
• Serve as a trusted advisor to stakeholders, translating needs into scalable, secure Azure designs and implementation plans
• Provide technical leadership and escalation support for complex architecture and delivery challenges
• Define cloud standards and best practices (governance, security, resiliency), partnering with security and compliance teams as needed
• Contribute to project scoping, documentation, and solution planning in support of delivery and proposals

Requirements for the Sr Azure Architect:

• 10+ years of experience leading enterprise Azure implementations and cloud architecture efforts
• Expert-level experience designing and deploying solutions across the Microsoft Azure platform (IaaS, PaaS, SaaS)
• Strong automation and scripting background (e.g., PowerShell and Infrastructure-as-Code approaches)
• Infrastructure design experience spanning networking, security, and database technologies in enterprise environments
• Advanced knowledge of disaster recovery, business continuity, and risk management principles in cloud environments

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a Azure Cloud Engineer to join one of our top clients for Birmingham, Alabama. This role is essential in designing, implementing, and supporting Microsoft Azure cloud infrastructure, ensuring reliable and scalable solutions that align with organizational goals. The company operates within the IT and cloud services industry, emphasizing cloud migration, security, and automation.

Position Overview for the Azure Cloud Engineer:

• Responsible for designing, deploying, configuring, and maintaining Azure infrastructure services including virtual machines, networks, storage, and platform services.
• Support and assist in Azure cloud migration efforts from assessment to post-migration support.
• Implement security best practices using Azure identity, role-based access, network security groups, and key management.
• Develop and maintain Infrastructure as Code (IaC) configurations using Terraform, Bicep, or ARM templates.
• Automate operational tasks with PowerShell, Azure CLI, and Python scripts, including provisioning, reporting, and patch management.
• Monitor cloud performance, troubleshoot issues, and optimize cost and capacity.
• Collaborate with cross-functional teams to support cloud-based solutions and develop governance standards.
• Build and manage CI/CD pipelines using Azure DevOps or GitHub Actions.
• Support incident response, scheduled maintenance, and on-call activities.

Requirements for the Azure Cloud Engineer:

• 5–7 years of experience in IT infrastructure, cloud engineering, or a related technical role.
• 5+ years of hands-on experience supporting Microsoft Azure environments.
• Working knowledge of Azure compute, storage, networking, identity, monitoring, backup, and security services.
• Experience with Windows Server and/or Linux administration in enterprise environments.
• Understanding of networking concepts such as DNS, DHCP, VPN, routing, firewalls, load balancing, and hybrid connectivity.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#Li-HYBRID

IDR is seeking a Commercial Loan Specialist to join one of our top clients for an onsite opportunity in Lebanon, TN. This role involves preparing commercial loan documentation, coordinating with third-party vendors, and ensuring compliance with banking regulations to facilitate loan funding. The position requires a detail-oriented professional with strong experience in commercial lending operations and a commitment to service excellence.

Position Overview for the Commercial Loan Specialist:

• Responsible for preparing and managing commercial loan documentation processes.
• Coordinate with vendors such as appraisers, title companies, and flood certification providers.
• Maintain communication with internal teams and ensure timely, accurate documentation delivery.
• Verify compliance with credit approval, internal procedures, and regulatory requirements.
• Assist with process improvements and participate in special projects to enhance departmental efficiency.

Requirements for the Commercial Loan Specialist:

• High school diploma or GED.
• 3 years of experience in commercial lending including loan processing, documentation, and funding.
• Knowledge of compliance requirements related to commercial lending, including lien perfection and collateral verification.
• Experience with third-party vendors such as appraisers, title companies, and flood certification providers.
• Strong understanding of commercial loan structures and funding protocols.

What's in it for you?

• A remote opportunity.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-ONSITE

IDR is seeking a Senior Loan Operations Specialist to join one of our top clients for an opportunity in Lebanon, TN. This role involves providing technical guidance and support within the loan operations sector, ensuring quality assurance, process improvement, and strategic initiative implementation. The organization is a leader in financial services, committed to operational excellence and customer satisfaction.

Position Overview for the Senior Loan Operations Specialist

• Provide technical guidance and support to team members, including training, coaching, and mentoring.
• Act as a subject matter expert in loan operations, quality assurance, and process improvements.
• Collaborate across functions to enhance operational efficiency and ensure compliance.
• Lead and participate in audits, reviews, and testing of system enhancements and software updates.
• Develop metrics, reports, and documentation to support quality and regulatory adherence.

Requirements for the Senior Loan Operations Specialist:

• High school diploma or GED.
• 7+ years of experience in loan operations or consumer lending.
• Strong knowledge of loan documentation, collateral perfection, and regulatory compliance.
• Proficient with Microsoft Office and relevant software applications.
• Ability to train and develop others, manage multiple projects, and communicate effectively.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-ONSITE

IDR is seeking a Data Center Fiber Testing Lead to join a remote opportunity. This role involves providing technical leadership and execution for fiber testing projects within large-scale data centers across the US and Canada. It offers an exciting chance to support cutting-edge data center infrastructure in a dynamic industry environment.

Position Overview for the Data Center Fiber Testing Lead:

• Execute fiber acceptance testing (OLTS, OTDR), analyze test results, troubleshoot failed optics, diagnose causes, and articulate findings to site and management.
• Provide on-site technical leadership, escalate only habitual or unresolved issues, self-govern day-to-day problems, and communicate status to project management or escalate as needed.
• Support national projects, including data center rack builds, structured cabling, and fiber testing, based on project demands.
• Be 100% onsite in a road warrior capacity, traveling across various locations in the US and Canada, often staying 4-5 weeks at each site.
• Work in a fast-paced environment with variable hours, ranging from 40 to 90+ hours per week depending on project needs.

Requirements for the Data Center Fiber Testing Lead:

• Proven experience with fiber testing and troubleshooting in data center environments, including OLTS and OTDR testing (EXFO preferred).
• Ability to troubleshoot failed optics, understand fiber types, connector types, fiber polarity, and root cause analysis.
• Strong technical knowledge of fiber types, MPO-8 / MPO-12, LC-to-LC connections, OS2, and different optic/connection types.
• Willingness to be 100% onsite, with a road-warrior mindset to travel extensively within the US and Canada.
• Fluent English communication skills, both verbal and written, are essential for this position.
• Valid driver’s license and the ability to pass customer background checks covering records up to 12-15 years.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. You’ll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.

Position Overview for the Manager, Site Operations:

• Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
• Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
• Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
• Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
• Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability

Requirements for the Manager, Site Operations:

• 5+ years of experience in eCommerce, digital/site operations, or website support in a business environment
• Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
• Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
• Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
• Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite 

IDR is seeking a Data Integration Engineer to design, build, and support enterprise integrations and APIs across healthcare systems. This role focuses on healthcare interoperability and interface work (not a pure “modern data engineering” role), partnering with internal teams and external vendors to deliver secure, reliable data exchange across clinical and business platforms.

You’ll work primarily with Boomi, Epic Bridges/interfaces, and standards like HL7 (plus exposure to X12/FHIR), supporting integrations across on-prem and cloud environments (including Azure and Snowflake).

What You’ll Do

• Build and maintain integrations using Boomi (workflows, connectors, transformations, error handling, monitoring).
• Support Epic interface/integration work (troubleshooting, enhancements, interface flows, coordination with stakeholders).
• Work with healthcare interoperability standards such as:
  • HL7 v2.x
  • X12 EDI (e.g., 270/271, 276/277, 834, 835, 837, etc.)
  • FHIR APIs (R4; CMS interoperability-aligned use cases)
• Develop and manage secure REST APIs, including authentication/authorization patterns (OAuth/JWT), documentation (OpenAPI/Swagger), and lifecycle standards.
• Support event-driven and near-real-time integration patterns (Azure Event Hubs/Service Bus as applicable).
• Ensure integrations meet security and compliance expectations (including HIPAA considerations).
• Create and maintain technical documentation (runbooks, mapping docs, interface specs).

What We’re Looking For

Required / Strongly Preferred

• 2+ years in Healthcare IT (integration / application / database development)
• Epic Bridges interfaces experience (highly preferred)
• 2+ years with an integration platform (Boomi preferred; Mirth, Cloverleaf, MuleSoft, etc. acceptable)
• Solid SQL experience
• Experience with at least one: HL7, X12, or FHIR
• Bachelor’s degree (preferred)

Bonus

• Epic Bridges Interfaces certification and/or Boomi Professional Integration Developer certification
• Experience with Azure services, Snowflake, and landing/staging data pipelines

Why This Role

• High-impact work supporting interoperability and healthcare data exchange
• Opportunity to convert to full-time based on performance and business needs
• Collaborative team environment supporting a modernizing data platform strategy

#LI-Hybrid