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IDR is seeking a Case Management Assistant to join one of our top clients. This position is an excellent opportunity for individuals with a background in healthcare or care coordination, looking to contribute to a dynamic team in a fast-paced environment. If you are seeking an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Case Management Assistant:
Required Skills for Case Management Assistant:
What’s in it for you?
Why IDR?
IDR is seeking a dynamic and experienced Senior Team Lead, Cargowise One to join one of our top clients in various locations across the United States. This is an exciting opportunity for a seasoned professional to lead a team in a hybrid work environment, leveraging their expertise in Cargowise One application. If you are passionate about leading teams and have a knack for managing complex software applications, we encourage you to apply today!
Position Overview/Responsibilities for the Senior Team Lead, Cargowise One:
Lead and manage a team in a hybrid work environment, ensuring efficient operations and meeting team objectives
Utilize expertise in Cargowise One application, focusing on Workflow, eAdapter Integrations, Document Customization, and Reports Customization
Collaborate with various teams and stakeholders, ensuring seamless communication and alignment of objectives
Leverage experience in Middleware platforms and Mergers and Acquisitions, if applicable
Required Skills for Senior Team Lead, Cargowise One:
Minimum of 5 years of experience working with the Cargowise One application
Proven experience in a leadership role managing a team
Knowledge of Cargowise One database structures and relationships
Experience with SQL
Certification in Cargowise One is preferred
Experience with Middleware platforms and Mergers and Acquisitions is a plus
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to join an industry-leading organization
Collaborative and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and experienced Telecom Engineer to join one of our top clients in Brentwood, TN. This role offers an exciting opportunity to leverage your technical skills in a fast-paced, innovative environment. If you are looking for an opportunity to join a rapidly growing organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Telecom Engineer:
Leverage Ring Central and CxOne UCaaS platforms to achieve business directives in a call center environment.
Configure and maintain RingCentral call queues, IVRs, templates, call handling templates, and routing rules.
Manage license assignments and phone number inventory.
Optimize call flows and routing strategies for efficiency and compliance.
Design, build, and maintain complex call flows in CXone Studio.
Provide support for CXone modules including Workforce Management, Quality Management, Coaching, and Performance Management.
Troubleshoot complex routing, system, and integration issues.
Maintain and enhance Salesforce Health Cloud and Agent for Salesforce integrations.
Support omnichannel experiences (SMS, chat, social media, etc.)
Leverage APIs (REST), Postman, and automation tools to integrate with enterprise systems.
Monitor, support, and enhance the security of current and future environments.
Evaluate and automate the scaling and capacity requirements within environments.
Troubleshoot and resolve environment performance issues, connectivity issues, security issues, etc.
Provide escalated support to end users and service desk technicians.
Implement new environments and technologies.
Work with teams to integrate infrastructure components into processes and procedures.
Additional duties as assigned.
Ability to work with minimal supervision.
Availability to work night and weekend hours on occasion as required.
Required Skills for Telecom Engineer:
Bachelor's Degree in computer science, information technology or related field, or 2 or more years of equivalent experience.
Experience in supporting, designing, and deploying solutions based on Ring Central and CxOne.
Knowledge of the necessary APIs and languages necessary to interface the UCaaS to other enterprise systems.
Experience in implementing, monitoring and maintaining UCaaS platforms, specifically Ring Central and CxOne.
Strong knowledge of CXone Studio scripting and call routing logic.
Experience in troubleshooting and resolving telephony technologies.
Knowledge of DNS, DHCP, Kerberos and Windows Authentication.
Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP, SIP, QoS, MOS.
Knowledge of Network and TCP/IP routing/subnetting.
Knowledge of Windows operating systems.
Scripting experience in Python, JavaScript, or Node.js is a plus.
Familiarity with authentication (SSO, Azure AD), MDM (Intune), and automation (Power Automate, Azure Functions) is a plus.
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.
IDR is seeking a IT Systems Analyst to join one of our top clients in Lawrenceville, GA. This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are proactive, detail-oriented, and have a knack for resolving technical issues promptly, we encourage you to apply today!
Position Overview & Responsibilities for the IT Systems Analyst :IDR is seeking a Test Analyst 2 to join one of our top clients in Tempe, AZ and Jefferson, IN. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Test Analyst 2:Serve as a technical lead and point of contact for the product team and merchants, supporting new product launches and integrations.
Act as a Subject Matter Expert during new certifications, ensuring compliance and guiding the team through validation processes.
Design and execute tailored POS test plans, including test scripts and scenarios, to ensure compliance with major card brand standards.
Collaborate with external developers to troubleshoot and resolve variances throughout the testing lifecycle.
Identify and analyze potential technical or operational issues and recommend proactive solutions to prevent future disruptions.
Bachelor's degree in Business, IT, Administration, or a related field, with 2–4 years of relevant experience.
Strong analytical and problem-solving skills with the ability to investigate issues and implement effective solutions.
Excellent verbal and written communication skills for conveying technical details and managing internal and external expectations.
Experience with Tandem and Base-24 systems, along with knowledge of credit card and Interac regulations.
Proven ability to manage multiple complex tasks simultaneously while adhering to deadlines and ensuring quality outcomes.
IDR is seeking a dynamic and experienced Interface Engineer to join one of our top clients in Huntsville, AL or Colorado Springs, CO. This role is perfect for someone who thrives in a fast-paced environment and has a strong background in interface engineering and system domain knowledge. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Interface Engineer: - Conduct interface definition and revision to incorporate new system capabilities and spiral development changes that affect the interface. - Develop and update XML schemas (.xsd files) to support multiple Interface Control Documents (ICDs). - Work with multiple ICD authors and participate in multiple technical working groups. - Apply knowledge of the system domain and interface exchange requirements. - Function as part of an experienced team in developing systems engineering products and artifacts. Required Skills for Interface Engineer: - Minimum of 9 years professional experience with a bachelor's degree, or 7 years with a related master's degree. - Bachelor's Degree in Math, Science, Engineering, or Software Engineering. Master's Degree in an Engineering Discipline is desirable. - Experience with interface engineering, message definition and processing rules, message formatting (e.g. XML, VMF, etc.), and network protocols (e.g. TCP/IP, UDP, etc.). - Experience working with IBM Rational's Dynamic Object Oriented Requirements System (DOORS). - U.S. Citizenship is required due to security clearance and government/federal contracts. What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Compensation Details: $126kPerforms operation compensation support through application of existing guidelines, practices, and policies.
Focus is on optimal delivery and support of pay program(s), excellent services, and integrity of data and analytics provided.
Consults primarily with internal HR customers and physician and administrative leaders.
Uses Excel skills to perform and present compensation analyses.
