Sr. Maintenance Reliability Manager
IDR is seeking a Sr. Maintenance Reliability Manager to join one of our top clients in Carrollton, GA. This role is perfect for a proactive, energetic, and people-oriented professional with a strong background in manufacturing. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Sr. Maintenance Reliability Manager:
Required Skills for Sr. Maintenance Reliability Manager:
IDR is seeking a Service Desk 1 to join one of our top clients in Cincinnati, OH. This role is perfect for individuals who thrive in a dynamic, team-oriented environment and have a passion for providing excellent technical support. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
No C2CPosition Overview/Responsibilities for the Service Desk 1:
Serve as the first point of contact for employees, contractors, and vendors seeking technical assistance over the phone or email.
Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques.
Record all requests and incidents in the ticketing system, providing detailed and accurate documentation on troubleshooting steps taken, as well as resolution notes.
Maintain our client's technical knowledge base by updating and creating new documents as needed.
This is a 6-month contract-to-hire position, requiring a high school diploma, GED, or equivalent.
Required Skills for Service Desk 1:
1-2 years of help desk experience in a contact center (healthcare IT experience is a plus, but not required).
Strong knowledge of computer systems and mobile devices.
Ability to work independently and in a team setting.
Excellent problem-solving skills and ability to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers).
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Onsite
IDR is seeking a dedicated and experienced EHR Analyst (Athena) to join one of our top clients. This remote position offers the opportunity to support a dynamic team in a rapidly growing organization. If you are passionate about healthcare technology and eager to make a significant impact, we encourage you to apply today!
Position Overview/Responsibilities for the EHR Analyst (Athena):
Provide advanced functional and technical user support for clinical applications, ensuring optimal system setup and functionality.
Facilitate education and training for designated application users.
Collaborate with leadership across business units to identify improvement opportunities and address functional issues.
Monitor performance metrics related to EHR use and develop improvement plans as needed.
Manage system updates and maintenance in collaboration with our application vendor.
This is a 6-month contract with potential for extension or conversion.
Required Skills for EHR Analyst (Athena):
Minimum of 3 years of recent experience with Athena EHR.
Proven ability to train users and make edits to workflows.
Experience with Qure4u or other Digital Check-in or Scheduling software is a plus.
Strong problem-solving skills with the ability to establish root causes and implement corrective actions.
Excellent communication and collaboration skills.
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to join an industry-leading organization.
Collaborative and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is excited to present an opportunity for a talented Mechanical Engineer III to join our esteemed client's team in Atlanta. This role is perfect for a seasoned professional with a strong background in mechanical engineering, particularly in the design and development of mechanical components for large machines. If you are passionate about new product development and thrive in a dynamic, team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the Mechanical Engineer III:
Design and develop mechanical components for large machines, adhering to specific manufacturing standards and processes
Take mechanical components from concept to design to full-scale manufacturing and production
Utilize SolidWorks for various design and development tasks
Contribute to new product development (NPD) initiatives
Work in a hybrid model, with 4 days onsite and 1 day remote
Required Skills for Mechanical Engineer III:
Bachelor's degree, preferably in Mechanical Engineering
5+ years of professional experience in SolidWorks
Strong experience in a manufacturing environment, particularly in designing mechanical components for large machines
Experience in new product development (NPD)
FEA (Finite Element Analysis) and sheet metal experience are a plus
Reliable commuting to our client's location in Atlanta
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to work with an industry-leading organization
Collaborative and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is seeking a Senior Genesys Administrator to join one of our top healthcare clients in Denver, CO. This is a contract-to-hire position with a hybrid onsite schedule. If you are looking to join a mission-driven organization focused on transforming kidney care and want to contribute to an innovative IT team, we encourage you to apply today!
Position Overview for the Senior Genesys Administrator:As a Senior Genesys Administrator, you will play a key role in managing and supporting enterprise-wide Genesys Cloud CX solutions and telecommunication infrastructure. You will partner closely with business and IT stakeholders to optimize contact center operations, implement automation strategies, and ensure secure, scalable integrations across platforms like Salesforce Health Cloud. You’ll also lead and mentor junior team members and serve as the final tier of support.
Responsibilities for the Senior Genesys Administrator:Lead design, configuration, and administration of Genesys contact center solutions.
Integrate Genesys with Salesforce Health Cloud and other key third-party systems.
Identify automation opportunities and develop scripts or workflows for operational efficiency.
Monitor and ensure compliance with relevant security and data standards.
Provide mentorship and training to junior Genesys Administrators.
Troubleshoot and resolve complex issues across Genesys components (AI, Dialer, WFM).
Develop documentation, guides, and best practices for continuity and scale.
6+ years of Genesys Administration in enterprise environments (500+ users)
Strong knowledge of Genesys Cloud CX, Active Directory, SSO, MFA, and PAM tools
3+ years of experience integrating Genesys with Salesforce Health Cloud
Experience with CI/CD pipelines (GitLab), Terraform, and scripting/automation
Familiarity with regulatory standards such as NIST, SOC 2, ISO 27001
Excellent analytical, communication, and mentoring skills
Preferred Certifications: Genesys Cloud CX Developer (GCX-GCD) and/or Professional (GCX-GCP)
Competitive compensation package
Full benefits including Medical, Vision, Dental, and more
Opportunity to work for a healthcare innovator making a real impact
Collaborative, purpose-driven team environment
20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager committed to your success
Medical, Dental, Vision, and Life Insurance
Compensation Details: $55-62/hr depending on experience