IDR is seeking a dynamic and experienced IT Helpdesk Manager to join one of our top clients in Decatur, Georgia. This role is an exciting opportunity for a seasoned professional to lead a technical support team, providing comprehensive hardware, software, and system support across the organization. If you are passionate about team management, vendor oversight, and technical support, and are ready to take on the challenge of ensuring customer satisfaction in a fast-paced environment, we encourage you to apply today!
Position Overview/Responsibilities for the IT Helpdesk Manager:
Lead and manage a team of 5-7 technical support representatives, assigning workloads, monitoring performance, and ensuring efficient resolution of escalations.
Provide advanced support for desktops, laptops, and mobile devices, including Windows OS, Office365, and peripherals.
Oversee support for technology such as CCTV, public safety radios, and badge machines.
Interface with customers, including handling C-level escalations.
Advocate for agency needs with outsourcing vendors and maintain compliance with ITIL Service Framework standards.
Assist with projects and special assignments, document incidents, create work instructions, and initiate best practices.
Required Skills for IT Helpdesk Manager:
5-8 years of experience leading technical support teams.
Strong team-building, interpersonal, and organizational skills.
Exceptional written and verbal communication skills.
Proven experience in managing help desk operations and resolving C-level escalations.
Expertise in Microsoft/Windows environments and cloud-based applications (Office365).
Proficiency in supporting mobile devices (smartphones, tablets, peripherals).
Ability to travel within Georgia as needed.
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking an Associate Account Services Coordinator to join one of our top clients. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Candidates must be local to San Antonio, TX.
Position Overview / Responsibilities for the Associate Account Services Coordinator:Required Skills for the Associate Account Services Coordinator:
What’s in it for you?
Why IDR?
IDR is seeking a Quality Assurance Specialist IV to join one of our top clients in Newark, CA. This role is perfect for individuals with a strong background in biology, biochemistry, or a related pharmaceutical-biotechnology discipline, and a minimum of 3 years of experience in a GMP environment. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Quality Assurance Specialist IV:Provide compliance support or oversight for operational functions
Conduct investigations for Laboratory Investigation Reports (LIR) and deviations via effective root cause analysis
Author and revise controlled documents such as procedures, methods, work instructions, protocols, and reports
Perform risk analysis as needed to determine severity, likelihood of recurrence when triaging events and/or conducting investigations
Manage and author change controls related to qualification, modification, and/or decommissioning of equipment
Bachelor's degree in biology, biochemistry or related pharmaceutical-biotechnology discipline
Minimum of 3 years work experience within a GMP environment
Experience with a wide range of analytical techniques such as ELISA, SDS-PAGE, Western Blot, Karl Fischer, UV and HPLC
Solid technical training and troubleshooting experience
Strong understanding of data integrity principles within a GMP environment
Expertise in use of Microsoft Office applications
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Minimum Qualifications:
Minimum 6 years of experience in Salesforce technologies.
At least 4 years of experience as a Marketing Cloud Administrator and/or Developer.
Minimum 3 years of client experience along with MarTech stack expertise.
Expertise in Marketing Cloud Connector setup and integration with Salesforce and other applications.
Proficient in Automation Studio, Email Studio, and Journey Builder.
Strong knowledge of email deliverability monitoring, reporting, and IP warming strategies.
Experience with Marketing Automation tools and methodologies.
Familiarity with Content Builder for creating email templates and content.
Proficiency in the following technical skills: AMPScript, HTML/CSS, SQL, JSON, XML, MQ, HTTP, REST, and JavaScript.
Experience with querying Data Extensions and writing SQL Query Activities.
Certifications (Preferred):
Salesforce Marketing Cloud Developer
Salesforce Marketing Cloud Consultant
Marketing Cloud Email Specialist
Marketing Cloud Consultant
Technical Project Manager - Integration
IDR is seeking a Technical Project Manager to join one of our top clients in Atlanta, GA or Burbank, CA. This role is perfect for a seasoned professional with a strong technical background and a proven track record in managing complex projects. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
This is a 5-month contract with the potential for an extension. Due to the onsite nature of the role, candidates must be local to Atlanta, GA, or Burbank, CA.
Position Overview/Responsibilities for the Technical Project Manager:
Required Skills for Technical Project Manager:
What’s in it for you?
Why IDR?