Sonia Khan

IDR is seeking a Service Desk 1 to join one of our top clients in Cincinnati, OH. This role is perfect for individuals who thrive in a dynamic, team-oriented environment and have a passion for providing excellent technical support. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk 1:

• Serve as the first point of contact for employees, contractors, and vendors seeking technical assistance over the phone or email.

• Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques.

• Record all requests and incidents in the ticketing system, providing detailed and accurate documentation on troubleshooting steps taken, as well as resolution notes.

• Maintain our client's technical knowledge base by updating and creating new documents as needed.

• This is a 6-month contract-to-hire position, requiring a high school diploma, GED, or equivalent.

Required Skills for Service Desk 1:

• 1-2 years of help desk experience in a contact center (healthcare IT experience is a plus, but not required).

• Strong knowledge of computer systems and mobile devices.

• Ability to work independently and in a team setting.

• Excellent problem-solving skills and ability to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers).

What’s in it for you?

• Competitive compensation package.

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization.

• Close-knit and team-oriented culture.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.

• Employee Stock Ownership Program.

• Medical, Dental, Vision, and Life Insurance.

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

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