Elizabeth Lancaster

IDR is seeking a Salesforce On-Site Support & Training Specialist to join one of our top clients for an opportunity in Raleigh, North Carolina. This role supports the statewide Child Welfare project, providing on-the-ground system support and end-user training for Salesforce-based applications. It offers a chance to work on a meaningful government initiative with a focus on system rollout and user engagement.

Position Overview for the Salesforce On-Site Support & Training Specialist:

• Serve as the primary on-site support contact during Salesforce system rollout waves across various NC DSS offices.
• Provide real-time, in-person guidance and troubleshooting to end users to facilitate system adoption and usage.
• Deliver hands-on support including system walkthroughs, user issue resolution, and training activities.
• Track and document user questions, issues, and feedback, escalating complex technical problems as needed.
• Support end-user training efforts by assisting with job aids, reference materials, and Help Desk ticket procedures.

Requirements for the Salesforce On-Site Support & Training Specialist:

• Hands-on experience with the Salesforce platform (strongly preferred).
• Background in child welfare, human services, or government programs.
• Ability to quickly learn new systems and functionality in real-time.
• Experience in end-user training, system adoption, or application support.
• Strong troubleshooting and problem-solving skills (functional, not deep technical).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Talent Acquisition Specialist to join one of our top clients for an opportunity in Arizona. This role focuses on full-cycle recruiting within the construction industry, primarily staffing high-level roles on mission-critical infrastructure projects such as Data Center Standup Projects. The company operates within the construction and general contracting sector, emphasizing project staffing and talent acquisition.

Position Overview for the Talent Acquisition Specialist:

• Manage full-cycle recruiting for construction and corporate positions, including project managers, superintendents, engineers, and support staff
• Partner with hiring managers and department leads to understand workforce needs and create effective recruiting strategies
• Source and attract qualified candidates through job boards, networking, social media, referrals, and industry-specific outreach
• Screen candidates and coordinate interview processes, including virtual and onsite interviews
• Maintain accurate applicant tracking and reporting to ensure a smooth hiring process

Requirements for the Talent Acquisition Specialist:

• 8-10+ years of experience in talent acquisition, preferably within the construction or general contracting industry
• Previous experience recruiting at an agency focused on construction or corporate hiring with construction general contractors/subcontractors
• Experience using ATS systems such as Oracle (ORC) or similar platforms
• Proven ability to manage high-volume requisitions or difficult-to-fill roles like superintendents and project managers
• Strong sourcing skills using LinkedIn Recruiter, Indeed Resume, or niche industry databases

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Sr. Application Developer RPA/Workday to join one of our top clients for a remote opportunity. This role involves supporting large-scale HR system integrations and automations within a collaborative, innovation-driven environment focused on Workday and RPA technologies.

Position Overview for the Sr. Application Developer RPA/Workday:

• Design and maintain Workday integrations (Studio, EIB, Core Connectors, RaaS), supporting secure data exchange with systems like ADP, iCIMS, and ServiceNow
• Develop and optimize UiPath automations using REFramework across HR, Payroll, Finance, and Legal, ensuring reliability through strong error handling, scheduling, and reporting
• Partner with HR, Finance, and IT to gather requirements, support UAT, and deliver scalable solutions while maintaining clear documentation
• Contribute to Workday releases, cloud initiatives, and AI/RPA enhancements following established development and change management standards
• Support RPA efforts within Mission Advancement, leveraging generative AI for documentation and process optimization

Requirements for the Sr. Application Developer RPA/Workday:

• 3+ years with UiPath RPA development
• 2+ years of experience supporting HR functions, including Talent Acquisition (TA), Payroll, and Recruitment within Workday
• 5+ years of experience developing and supporting Workday integrations
• Working knowledge of Oracle Finance module
• Nice to Have: Nonprofit background

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Sitecore Product Manager to join one of our top clients for an opportunity in Dallas, Texas. This company is a leader in digital marketing solutions, focusing on enhancing customer engagement through innovative platform management. The role involves shaping and executing the vision, strategy, and roadmap for enterprise Sitecore platforms.

Position Overview for the Sitecore Product Manager:

• Define and drive the Sitecore product vision, strategy, and roadmap aligned to business goals
• Partner with business and technology teams to translate needs into prioritized initiatives
• Manage and maintain a transparent, prioritized product backlog aligned to strategic outcomes and budget
• Lead change management and user adoption efforts for Salesforce features and releases
• Develop and execute communication, training, and rollout plans

Requirements for the Sitecore Product Manager:

• 5+ years of experience working with Sitecore
• 5+ years of experience defining and tracking KPIs to measure platform adoption, business value, and user satisfaction
• Proven ability to manage and prioritize a product backlog aligned to strategic goals and budget
• Strong experience collaborating with stakeholders and business analysts to develop clear requirements and user stories
• Nice to Have: Nonprofit background

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Project Manager II- New Product Development to join one of our top clients for an opportunity in Suwanee, Georgia. This role involves leading large-scale projects within a dynamic industry, focusing on strategic planning, execution, and stakeholder communication to ensure successful project delivery.

Position Overview for the Project Manager II- NPD:

• Oversee multiple projects and programs simultaneously, ensuring alignment with organizational goals and successful delivery.
• Mentor and coach junior project managers, fostering professional development and adherence to best practices.
• Develop and manage strategic project plans, including schedules, KPIs, and budgets for high-impact initiatives.
• Coordinate internal teams and third-party vendors to optimize collaboration and resource utilization.
• Communicate project status, risks, and issues effectively to executive stakeholders and senior management.

Requirements for the Project Manager II- NPD:

• Bachelor’s degree in engineering, business, or a related field; advanced degree preferred.
• Minimum of 4-7 years of project management or product development experience, preferably in HVAC or related industries.
• Experience in new product development project management.
• PMP or equivalent certification is preferred.
• Experience with project management software such as Microsoft Project.
• Strong organizational, leadership, and executive communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Service Delivery Manager to join one of our top clients for an opportunity in New York, NY. This role involves overseeing service delivery operations within a dynamic, client-focused environment. The company operates in the financial services industry, emphasizing high-performance service management and client satisfaction.

Position Overview for the Service Delivery Manager:

• Manage and lead a team of direct reports across multiple locations, ensuring operational efficiency
• Monitor service performance and address any gaps to meet or exceed SLAs and KPIs
• Hire, train, develop, motivate, and evaluate team members to foster a high-performing team
• Collaborate with IT partners and other functions to ensure the team has the necessary tools and skills
• Develop service improvement plans to support current and future business needs

Requirements for the Service Delivery Manager:

• Proven experience managing teams in a technical or service delivery environment
• Strong understanding of operational reports and KPI management
• Ability to lead and develop staff effectively, including performance reviews
• Excellent communication and interpersonal skills
• Experience working onsite in New York, NY, and managing workflow related to contractual obligations

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Epic Application Coordinator - Beacon to join one of our top clients for an opportunity in Atlanta, Georgia. This role involves managing the configuration, testing, and support of the Epic Beacon oncology application within a healthcare environment. The organization specializes in innovative patient care and health information technology solutions, focusing on streamlining clinical workflows and improving patient outcomes.

Position Overview for the Epic Application Coordinator - Beacon:

• Responsible for the configuration, build, testing, validation, and ongoing support of the Epic Beacon oncology application
• Collaborates with clinical, operational, and IS stakeholders to translate workflows into system solutions
• Supports end users and maintains system performance
• Implements configuration changes and enhancements to Epic Beacon
• Provides Tier III support and troubleshooting for Epic Beacon and related applications

Requirements for the Epic Application Coordinator - Beacon:

• Minimum of 3 years of healthcare or IT experience
• At least 1 year of EMR/Epic application experience
• Experience supporting clinical or healthcare IT workflows
• Active Epic Beacon certification required
• Strong communication skills, self-starter attitude, and ability to work independently

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Patient Account Representative II to join one of our top clients for an opportunity in Colorado. This role is ideal for a professional with experience in medical billing and patient accounts within a healthcare setting. The organization operates within the healthcare industry, focusing on providing excellent patient financial services and support.

Position Overview for the Patient Account Representative II:

• Manage and resolve patient billing and account inquiries efficiently
• Research and appeal outstanding medical claims to ensure accurate processing
• Maintain detailed knowledge of insurance, billing regulations, and coding protocols
• Utilize Epic and MS Office products to manage patient accounts and documentation
• Collaborate with team members and healthcare providers to address billing issues

Requirements for the Patient Account Representative II:

• 1-3 years of professional experience in medical billing or patient accounts
• Minimum of 1 year of experience working with medical billing or patient accounts
• General computer skills, including proficiency with MS Office products such as Word and Excel
• Advanced knowledge of Epic, medical billing, insurance, compliance regulations, and coding
• Strong understanding of medical terminology

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a IT Support Specialist to join one of our top clients for an opportunity in Atlanta, Georgia. This role supports the legal sector by providing technical assistance, focusing on applications and end-user device management. The position offers a great chance to apply your support skills in a fast-paced, impactful environment with ongoing contractual opportunities.

• Serve as the first point of contact for IT requests and manage ticket triage.
• Provide end-user support for hardware, software, and device-related issues.
• Deploy, configure, and maintain standard desktop and laptop images.
• Collaborate with IT teams and end users to ensure secure, reliable device support.
• Assist with user training and documentation to promote effective technology use.
• This role is intended for entry-level to junior-level candidates.

Requirements for the IT Support Specialist:

• High school diploma with at least 1 year of experience in a help desk, support, legal assistant or similar role.
• At least 1 year of recent relevant experience in IT desktop support.
• Experience supporting users in a legal environment preferred.
• Strong knowledge of Microsoft Office 365 and enterprise software deployment.
• Hands-on experience with ticketing systems and end-user device management.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.