IDR, Inc.

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ. This role involves providing exceptional customer support in a fast-paced environment within a company known for its focus on client satisfaction and operational excellence.

Position Overview for the Customer Service Representative:

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.
• Support the company’s commitment to delivering quality customer service and satisfaction.

Requirements for the Customer Service Representative:

• High school diploma or GED preferred.
• 2 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a Lead React/Nextjs Engineer to join one of our top clients for an opportunity in Brentwood, TN. In this role, you’ll lead development of modern, customer-facing web experiences for a large enterprise retail/e-commerce environment. You’ll partner closely with Product, UX, and backend engineering to deliver scalable solutions, improve performance, and raise front-end engineering standards across teams.

Position Overview for the Lead React/Nextjs Engineer:

• Lead the design and development of React/Next.js front-end experiences for high-traffic, customer-facing web platforms
• Build and standardize reusable UI components aligned to a shared design system (e.g., Storybook-driven workflows)
• Drive best practices through code reviews, mentorship, and technical guidance across product squads
• Optimize performance, accessibility, and SEO with a focus on Core Web Vitals and user experience
• Collaborate cross-functionally to deliver features through modern CI/CD and agile delivery practices

Requirements for the Lead React/Nextjs Engineer:

• 8+ years of front-end development experience with a strong track record in modern JavaScript applications
• Expert-level experience with React, TypeScript, JavaScript (ES6+), HTML5, and CSS3
• Hands-on experience implementing Micro Frontends (Module Federation preferred)
• Strong experience integrating APIs (REST and/or GraphQL) and managing client-side state (e.g., Redux Toolkit, React Query, Context API)
• Experience with automated testing and delivery practices (e.g., Jest, React Testing Library, Cypress/Playwright, CI/CD)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Full Stack Developer to join one of our top clients for a fully remote opportunity. This role involves developing mission-critical software solutions with a focus on both frontend and backend technologies, primarily within the public safety and security industry. The position offers an engaging environment for experienced developers looking to contribute to high-availability systems and cutting-edge applications.

Position Overview for the Full Stack Developer:

• Design, develop, and maintain full stack features across frontend (React) and backend (Java) services.
• Architect scalable solutions and contribute to technical design decisions.
• Write clean, tested, maintainable code and participate in code reviews.
• Collaborate with QA to ensure test coverage and quality standards.
• Mentor junior/mid-level engineers and contribute to engineering best practices.

Requirements for the Full Stack Developer:

• 5–7 years of professional software development experience.
• Strong proficiency in React (frontend) and Java (backend).
• Experience with relational databases (PostgreSQL or similar).
• Familiarity with cloud platforms (Azure preferred) and CI/CD tooling (GitHub Actions or similar).
• Solid understanding of REST APIs, microservices, and system design.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $64-66/hr W2 #LI-Remote

*Great opportunity for recent graduates looking to get into Medical Sales* IDR is seeking an Onsite Endoscopic Specialist to join one of our top clients for an opportunity in Chattanooga, TN. This role is focused on providing on-site technical support and maintenance for advanced medical devices in a hospital setting. The organization is a leader in medical equipment services, dedicated to enhancing surgical and patient care through innovative solutions.

Position Overview for the Onsite Endoscopic Specialist:

• Provide face-to-face support to clinical staff in operating rooms, sterile processing, and biomedical departments.
• Perform daily maintenance, troubleshooting, and management of  devices, including video equipment and hand instruments.
• Ensure instruments and devices are in perfect working condition, documenting their functionality and managing repair and replacement needs.
• Conduct training sessions for staff on device operation, troubleshooting, and maintenance best practices.
• Identify workflow improvements to increase efficiency and reduce repair costs, supporting operational excellence.

Requirements for the Onsite Endoscopic Specialist:

• Desire to go into medical sales (No previous experience required) 
• Strong teamwork skills
• Strong troubleshooting and preventative maintenance skills for complex medical equipment (No current experience required - willingness to learn on the job) 
• Excellent communication and training abilities to educate clinical staff.
• Ability to work onsite Monday – Friday, 7:30 am – 4 pm, in a hospital environment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Site Reliability Engineer to join one of our top clients for a remote opportunity. This role is ideal for individuals passionate about ensuring the reliability and performance of critical infrastructure within a cloud-based environment. The company specializes in building next-generation identity security platforms for the multi-cloud era, offering innovative solutions to its clients.

Position Overview for the Site Reliability Engineer:

• Responsible for deploying software for Cloud Prem and SaaS customers.
• Respond to, diagnose, and resolve system incidents to minimize downtime and impact.
• Collaborate with engineering teams to identify root causes and implement effective resolutions.
• Monitor and maintain the health and performance of infrastructure and services.
• Develop automation scripts and solutions to streamline operational tasks.
• Participate in on-call rotations and provide tier 2/3 technical support.
• Work closely with customer technical teams to troubleshoot deployment, configuration, and integration challenges.
• Create and maintain technical documentation, run-books, and troubleshooting guides.
• Escalate customer feedback and feature requests to relevant teams.
• Track support metrics to identify trends and areas for improvement.

Requirements for the Site Reliability Engineer:

• BS degree in Computer Science or related field.
• 3+ years of experience in Site Reliability Engineering.
• Ability to articulate Python code quickly.
• 2+ years’ experience working with cloud platform and cloud automation tools, especially in AWS.
• Strong experience with Kubernetes, Helm, Linux, AWS networking (VPC), and Terraform.
• Experience with the GitOps deployment model.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Fieldglass Administrator for a contract opportunity that can sit out of Dallas, Texas or Atlanta, Georgia. This role focuses on day-to-day administration and operational support within SAP Fieldglass, ensuring transactions move smoothly, data stays accurate, and users receive timely support while broader system initiatives are underway.

Position Overview for the Fieldglass Administrator:

• Provide day-to-day system administration and operational support for SAP Fieldglass • Manage key transactions including job postings, work orders, worker records, timesheets, and expenses • Monitor workflows/approvals, troubleshoot issues, and resolve routine exceptions to keep work moving • Support end users with access, navigation, and process guidance across Fieldglass • Perform audits and reporting (Excel-based), improving data quality and identifying process enhancements

Requirements for the Fieldglass Administrator:

• 1–2+ years of hands-on SAP Fieldglass experience (required) • 2–4+ years of experience in operations, system administration, vendor/workforce programs, or similar support roles • Experience supporting Fieldglass workflows such as work orders, timesheets/expenses, and approval routing • Strong attention to detail, organization, and ability to manage multiple requests independently

What’s in it for you?

• Opportunity to support a widely used VMS platform in a fast-paced environment • Work on process improvements, reporting, and operational troubleshooting that make a direct impact • Support from IDR throughout the assignment

Why IDR?

• 25+ years of proven industry experience in 4 major markets • Employee Stock Ownership Program (ESOP) • Dedicated Engagement Manager committed to your success • Full benefits package (Medical, Dental, Vision, and more) • ClearlyRated’s Best of Staffing® Client and Talent Award winner (12 years running)

#LI-hybrid

IDR is seeking a Oracle RMCS Solution Design Lead to join one of our top clients for a remote opportunity. This role involves leading the design and implementation of scalable Oracle Cloud revenue management solutions within a dynamic industry setting. The position requires deep expertise in Oracle Revenue Management Cloud (RMCS) and collaborative leadership to guide offshore teams and engage with stakeholders throughout the project lifecycle.

Position Overview for the Oracle RMCS Solution Design Lead:

• Lead the design and implementation of Oracle Cloud revenue management solutions.
• Serve as the RMCS subject matter expert, guiding solution configuration and demos.
• Work directly with clients to understand business needs and translate them into scalable solutions.
• Collaborate with upstream systems such as Order Management, Subscription Management, and Salesforce.
• Support offshore teams by providing technical and functional leadership.

Requirements for the Oracle RMCS Solution Design Lead:

• Deep functional expertise in Oracle Revenue Management Cloud (RMCS), including solution design, configuration, and implementation.
• Strong understanding of revenue processes and upstream transaction flow.
• Experience with Oracle Order Management & Subscription Management and their integration with RMCS.
• Knowledge of Salesforce integration and how subscription contracts feed into RMCS.
• Ability to translate business needs into comprehensive Oracle Cloud solutions.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Field Recruiter to join one of our top clients for a Hybrid opportunity. This role involves high-volume sourcing and screening of candidates for mobile veterinary clinics across multiple locations, focusing on efficiently managing open requisitions and collaborating directly with field hiring managers.

Position Overview for the Field Recruiter:

• Support the recruitment efforts for a nationwide mobile veterinary clinic network, focusing on high-volume placements.
• Source, interview, and screen qualified candidates tailored to field-based positions.
• Work closely with field managers to understand staffing needs and facilitate a seamless hiring process.
• Manage a large number of requisitions simultaneously, ensuring timely hires to meet organizational goals.
• Utilize ATS systems to streamline recruitment activities and maintain accurate candidate records.

Requirements for the Field Recruiter:

• 2+ years of related experience in high-volume recruiting.
• Experience managing multiple open requisitions across various locations.
• Proven ability to communicate effectively with field-based hiring managers both verbally and in writing.
• Strong organizational and creative skills to source top talent efficiently.
• Knowledge of employment laws relating to non-discriminatory hiring practices and best recruiting practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#li-hybrid 

IDR is seeking an AV Engineer to join one of our top clients in New York, NY. This role supports the design and engineering of a central rack room and a digital AV network supporting multiple event spaces. 

Position Overview/Responsibilities for the AV Engineer:

• Collaborate on the design and integration of backend systems with AV/event management platforms.
• Engineer and optimize workflows for device control, monitoring, and automation.
• Develop and execute comprehensive test plans to ensure system functionality.
• Support engineering activities related to PTX and NAC profiling.
• Evaluate and integrate cutting-edge AV technologies into existing systems.
• Produce and maintain technical documentation throughout design and implementation.

Required Skills for AV Engineer:

• Proven experience in AV systems integration and backend AV solutions.
• Expertise with PTX platforms and related engineering processes.
• Strong skills in testing, validation, and automation workflows.
• Familiarity with NAC profiling in AV environments.
• Expertise with PTX platforms and related engineering processes.
• Ability to work onsite in NYC five days a week.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite