Dianna Le

IDR is seeking a Quality Assurance Lead to join one of our top clients for a remote opportunity.

This role is ideal for a seasoned professional with a background in quality assurance within contact centers or customer service environments. The company specializes in operational excellence, focusing on delivering high-quality communication and operational workflows across multiple channels.

Position Overview for the Quality Assurance Lead:

• Lead and manage a team of QA Analysts, providing day-to-day oversight, coaching, performance management, and guidance.
• Develop, implement, and maintain a comprehensive Quality Assurance Plan, including quality standards, evaluation criteria, sampling methodologies, review schedules, calibration processes, and reporting requirements.
• Oversee quality evaluations across multiple communication channels, including inbound/outbound calls, chats, emails, document processing, application processing, and related operational workflows.
• Design and maintain QA scorecards, evaluation methodologies, and quality monitoring processes to ensure consistency and accuracy.
• Conduct and facilitate regular calibration sessions to ensure consistent scoring and evaluation standards across QA team members.

Requirements for the Quality Assurance Lead:

• 7+ years of Quality Assurance experience within a contact center, customer service, or operations environment.
• 3+ years of experience leading QA teams, including direct supervision and management of QA Analysts.
• Demonstrated experience designing, implementing, and managing QA programs, frameworks, scorecards, and governance processes.
• Experience developing and executing comprehensive Quality Assurance Plans, including evaluation criteria, review frequency, calibration, remediation, and reporting.
• Hands-on experience conducting quality evaluations across calls, chats, emails, and operational or back-office workflows.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Technical Manager to join one of our top clients for an opportunity in Nashville, Tennessee. In this role, you will lead the technical delivery and serve as the design authority for a modernization initiative that replaces a legacy workflow with a secure, cloud-based web application. You’ll partner with business and technical stakeholders to drive architecture decisions, guide execution, and ensure high-quality delivery in a regulated environment.

Position Overview for the Technical Manager:

• Serve as the technical delivery lead and architecture owner for a cloud modernization program
• Lead solution design across AWS services, backend APIs, frontend UI, and infrastructure as code
• Guide agile delivery activities including sprint planning, technical decision-making, and stakeholder demos
• Oversee integrations including single sign-on, file exchange, notifications, and centralized logging/monitoring
• Support governance, security, and compliance activities including documentation and audit readiness

Requirements for the Technical Manager:

• Proven experience leading end-to-end solution architecture and technical delivery for modern web applications in the cloud (preferably AWS)
• Hands-on familiarity with backend API design (e.g., Python/FastAPI or similar frameworks) and modern frontend frameworks (e.g., React)
• Experience with infrastructure as code and cloud-native deployment patterns (e.g., Terraform, containerized workloads)
• Strong understanding of security architecture concepts (encryption, RBAC, authentication/authorization) and working in compliance-driven environments
• Ability to lead agile teams and communicate effectively with both business stakeholders and technical leadership

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid   

IDR is seeking a Associate Data Analyst (ECaTs) to join one of our top clients for a remote opportunity. In this role, you’ll support an emergency communications analytics platform by assisting with customer onboarding, system configuration, and user access provisioning. You’ll collaborate with cross-functional teams to ensure customers have accurate access to reporting, dashboards, and related tools while helping drive smooth deployments and migrations.

Position Overview for the Associate Data Analyst (ECaTs):

• Support customer onboarding activities and assist with new deployments and migrations
• Configure and maintain customer/agency records, portal information, and system settings
• Provision and manage user accounts, roles, and customer access
• Establish and maintain system mappings to support accurate reporting and analytics
• Partner with Customer Success, Implementation, and Product teams to troubleshoot access and configuration needs

Requirements for the Associate Data Analyst (ECaTs):

• Experience with customer onboarding, system configuration, or user provisioning/account administration
• Strong attention to detail and ability to maintain accurate records in business or technical systems
• Comfort working in web-based portals and learning new software tools and processes
• Strong communication skills and ability to collaborate effectively with internal teams and customers
• Familiarity with analytics tools, dashboards, reporting platforms, or public safety/emergency communications systems (preferred)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $21/hr W2 #LI-Remote

IDR is seeking a Senior Integration Engineer to join one of our top clients for a remote opportunity. In this role, you’ll design, build, and troubleshoot integrations between Workday and other enterprise platforms, focusing on API-driven connectivity and reliable automation. This is a hands-on engineering position within an enterprise environment where quality, observability, and disciplined integration practices are essential.

Position Overview for the Senior:

• Design, develop, and support API-driven integrations connecting Workday with enterprise systems and automation tools
• Build and troubleshoot integrations at the request/response level, including payload structure, authentication, and error handling
• Ensure integrations are deterministic, resilient, and production-ready with strong validation and logging practices
• Analyze integration issues across systems by reviewing data flow, business process behavior, and sequencing dependencies

Requirements for the Senior:

• 4+ years of hands-on Workday integration experience
• Strong experience with Workday REST APIs and Workday SOAP APIs (Web Services)
• Ability to manually construct and troubleshoot API requests/responses (beyond low-code or tool-only approaches)
• Strong XML skills, including namespaces and schema validation concepts
• Working knowledge of integration security/authentication patterns and enterprise integration best practices

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking a Clinical Informaticist to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.

Position Overview for the Clinical Informaticist:

• They translate between clinical and technical teams: validating clinical data and coding, supporting NCQA Data Aggregator Validation (DAV) certification and Primary Source Validation (PSV), helping stand up the digital quality measurement (dQM) engine, fixing data quality issues, and testing new HIE product features. It’s a clinical-data role inside a health IT shop, not a bedside role and not a pure developer role.

Required Skills for the Clinical Informaticist:

• Active clinical license plus 3+ years in clinical informatics, HIE, or health IT. Both are hard requirements.
• Clinical terminologies. SNOMED CT, LOINC, ICD-10, CPT, and RxNorm, used for mapping and validation, not just billing.
• Quality measurement. HEDIS, eCQMs, and digital quality measures. Ideally they’ve worked on aligning data to measure specs.
• Interoperability standards and HIE experience. HL7 v2, CDA/C-CDA, and FHIR. NC HealthConnex or another HIE is a big plus.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Remote

IDR is seeking a Senior ServiceNow Developer to join one of our top clients for an opportunity in Brentwood, TN. This role involves leading platform modernization efforts, supporting migrations, and redesigning workflows within a dynamic IT environment. The client is a prominent organization in the technology and services industry, focused on optimizing their ServiceNow platform and processes.

Position Overview for the Senior ServiceNow Developer:

• Lead ServiceNow workflow redesign and platform modernization.
• Support migration to the latest ServiceNow release, including testing, remediation, deployment, and stabilization.
• Develop and configure solutions across ITSM, ITOM, CMDB, and related modules.
• Build workflows, catalog items, forms, approvals, and automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
• Develop integrations using REST/SOAP, IntegrationHub, MID Server, and data imports.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Maintain platform governance, code quality, release management, and development best practices.
• Develop dashboards, reports, documentation, and testing materials.
• Evaluate and implement ServiceNow AI capabilities, including Now Assist.

Requirements for the Senior ServiceNow Developer:

• 5+ years of enterprise ServiceNow development experience.
• Experience with recent ServiceNow releases and platform modernization.
• Hands-on experience redesigning workflows, automations, catalog items, and integrations.
• Experience with ServiceNow upgrades, migrations, or major version transitions.
• Strong JavaScript, Flow Designer, Business Rules, Script Includes, Glide APIs, Client Scripts, UI Policies, and ACLs experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking an Expense Analyst to join one of our top clients for an opportunity in a part-time setting. This role involves supporting a large organization by managing expense systems, ensuring policy compliance, and providing technical assistance to employees.

Position Overview for the Expense Analyst:

• Serves as the primary administrator and point of contact for the Concur expense management system supporting a company of over 1,000 employees.
• Reviews reimbursement requests for compliance with travel and expense policies.
• Maintains employee, approver, and location data within Concur.
• Onboards, trains, and provides ongoing technical support to users.
• Supports system upgrades, implementations, and special projects in partnership with the Accounting Manager.

Requirements for the Concur Expense Analyst:

• High school diploma or GED required.
• Minimum of one (1) year of experience administering an expense management system for a large employee population.
• Proficiency in navigating and troubleshooting system issues, including user access and approval workflow routing.
• Advanced skills in Microsoft Excel (pivot tables, lookups) for reporting and analysis.
• Working knowledge of travel and expense (T&E) policies and internal controls.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a eDiscovery Manager to join one of our top clients for an opportunity in Washington, DC. This position is a technical leadership role responsible for overseeing lab data processing, ensuring compliance with eDiscovery specifications, and managing a team of professionals within a legal and litigation support environment.

Position Overview for the eDiscovery Manager:

• Lead and supervise lab operations related to eDiscovery processing and productions
• Ensure incoming and outgoing data meet strict compliance and quality standards
• Collaborate with attorneys and stakeholders across the eDiscovery lifecycle
• Manage a team of eDiscovery professionals to deliver accurate and timely results
• Maintain expertise in relevant tools such as Relativity and other litigation support platforms

Requirements for the eDiscovery Manager:

• 5+ years of experience in eDiscovery or litigation support, including processing, QA, and data analysis
• 2+ years managing or supervising an eDiscovery team
• Strong knowledge of EDRM models and data workflows
• Ability to obtain a Public Trust clearance 
• Excellent leadership and communication skills, and the ability to lead daily lab operations

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid