Caroline Townsend

IDR is seeking a Player Support Analyst III to join one of our top clients in Los Angeles, CA. This role is pivotal in enhancing the player experience by ensuring a safe and healthy gaming environment. As a key member of the Trust & Safety team, you will be instrumental in developing and scaling support models, processing appeals, and investigating reports. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Player Support Analyst III:

• Develop and implement strategies for the Trust & Safety Support Model, collaborating with various stakeholders to bring this vision to life.
• Enhance and scale Trust & Safety operational workflows through process development, workflow optimization, and automation.
• Define and achieve operational-level objectives and service levels to ensure excellence in the player journey.
• Oversee the configuration and maintenance of Trust & Safety support tools, including Knowledge Management Tools and Support CRMs.
• Manage sensitive ticket operations, ensuring timely responses and identifying trends and gaps.

Required Skills for Player Support Analyst III:

• Over 5 years of experience in Trust & Safety global operations management.
• Proficiency in working with Third Party Tech in an operations setting.
• Strong knowledge of customer support tools and functions.
• Excellent communication and critical thinking skills.
• Proven ability to solve complex challenges and thrive in dynamic environments.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking an Angular Developer III to join one of our top clients remotely. This role is perfect for a seasoned frontend engineer with a passion for Angular and a keen interest in AI-driven innovation. You will play a pivotal role in crafting scalable and intelligent web applications, collaborating with cross-functional teams to integrate cutting-edge AI and automation capabilities. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Angular Developer III:

Design and develop scalable frontend systems using Angular (v16+) and modern web technologies.

Collaborate with engineering leadership to integrate AI tools and automation into user experiences.

Utilize Google Cloud Platform services to build and optimize web applications.

Conduct research and proof-of-concepts for emerging AI technologies and interfaces.

Engage in frontend architecture discussions and contribute to best practices and developer mentoring.

Required Skills for Angular Developer III:

Minimum of 7 years in frontend or web development with expert-level skills in Angular (v16+), TypeScript, and RxJS.

Proficiency in HTML5, CSS3, and component-based UI design, with experience in Angular CLI and NgRx.

Familiarity with GCP tools and AI APIs, including LLM frameworks and AI agent orchestration tools.

Strong problem-solving skills and the ability to articulate complex technical ideas clearly.

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking a Senior Specialty Physician Coder – Interventional to join one of our top clients for an opportunity in Fountain Valley, CA. This role is ideal for experienced medical coders specializing in interventional radiology, providing critical support in accurate billing and coding for outpatient and inpatient procedures within a healthcare setting.

Position Overview for the Senior Specialty Physician Coder – Interventional:

• Review and analyze specialty coding and billing for charge processing under the direction of the Coding Compliance Manager.
• Code office, hospital, and surgical procedures ensuring accurate reimbursement and compliance.
• Maintain expert knowledge of ICD10, CPT, and HCPCS coding systems relevant to radiology and interventional procedures.
• Ensure accurate coding for outpatient, inpatient, diagnostic tests, and other medical services rendered to patients.
• Collaborate with physicians and medical staff to clarify coding questions and maintain high standards of accuracy.

Requirements for the Senior Specialty Physician Coder – Interventional:

• Minimum of 5 years’ experience working as a medical coder in a hospital or physician’s office setting, with interaction with physicians.
• At least 2 years’ experience specializing in interventional radiology coding, with proven proficiency in IR procedures.
• Proven outpatient Profee experience with a focus on radiology.
• CIRCC specialty certification is REQUIRED.
• CPC, CCS, or an equivalent certification is required.
• Fully remote, but applicants must reside in **California**

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $43-46/hr W2 #LI-Remote

IDR is seeking a Business Analyst to join one of our top clients for an opportunity in Memphis, TN. This role supports a dynamic IT division focused on enhancing developer experiences and optimizing software delivery processes through data-driven insights. The ideal candidate will have a strong understanding of software performance metrics and developer tooling ecosystems.

Position Overview for the Business Analyst:

• Analyze and interpret software delivery performance metrics and developer experience tooling to identify areas for improvement.
• Collaborate with engineering teams and leadership to communicate insights and recommend process enhancements.
• Conduct analysis on applications such as Mulesoft, Amplify, and Backstage to inform application improvements.
• Utilize telemetry and feedback to measure and improve developer productivity.
• Develop dashboards and reports that communicate technical insights clearly to both technical and non-technical stakeholders.

Requirements for the Business Analyst:

• Experience with Internal Developer Platforms (IDPs) like Backstage.
• Experience with engineering analytics platforms (LinearB, Jellyfish, Haystack).
• Familiarity with developer tooling ecosystems (IDEs, Git workflows, CI/CD).
• Strong product thinking and empathy for developer workflows.
• Ability to measure and improve developer productivity using telemetry and feedback.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Program Manager to join one of our top clients in Fort Worth, TX. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Program Manager: Someone with experience partnering with senior leadership (Directors, Managing Directors, and VPs) across business and/or IT divisions. Experience with consulting or HR Management of a restructuring effort at a 5k+ organization. Strong capability in Excel/PowerPoint/other Microsoft suite apps (use of formulas, queries, etc.). Prior airline experience within business and technology divisions would be great, however, not required. Required Skills for the Program Manager:

• 5+ years of experience in Workforce Strategy & Planning (Reorganizational)
• 5+ years of experience Microsoft Suite (Excel, PowerPoint, Sharepoint, Lists, PowerBI)
• 5+ years of experience Program Management
• Experience with workforce management applications (SuccessFactors/Employee Central, Workday, etc.)
• Experience in large corporate organizational restructuring

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a COBOL Developer to join one of our top clients for a remote opportunity. This role is within a government agency supporting critical state systems, specifically focused on eligibility and client services. 

Position Overview for the COBOL Developer:

• Develop, test, and optimize COBOL programs and CICS transactions for core application functionality.
• Write, modify, and optimize DB2 queries and stored procedures to ensure system efficiency.
• Develop and manage JCL scripts for batch processing and automation tasks.
• Troubleshoot, debug, and resolve production issues to ensure minimal system downtime.

Requirements for the COBOL Developer:

• Advanced proficiency in COBOL coding, debugging, and performance optimization (8+ years).
• Advanced knowledge of CICS online transaction processing and system integration.
• Advanced skills in DB2 database development, query optimization, and data management.
• Advanced experience developing and maintaining JCL batch jobs.
• Strong understanding of the Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and deployment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a FSM ServiceNow Developer to join one of our top clients for an opportunity in Austin, Tx. This role involves leading the implementation of ServiceNow Field Service Management (FSM) solutions within a healthcare-related environment, focusing on supporting compliance and operational needs through automation and system integration.

Position Overview for the FSM ServiceNow Developer:

• Lead the implementation and configuration of the ServiceNow FSM module for the Biomedical Asset Team.
• Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.

Requirements for the FSM ServiceNow Developer:

• 5+ years of ServiceNow development experience, including FSM module implementation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Medical Records Specialist to join one of our top clients for an opportunity in Rancho Mirage, California. This role involves supporting healthcare operations by managing and processing medical records in a fast-paced medical environment. The position offers a great opportunity to work within a reputable medical facility dedicated to patient care and documentation accuracy.

Position Overview for the Medical Records Specialist:

• Retrieve, scan, and index medical documents accurately and efficiently
• Ensure all scanned documents are correctly positioned and identified
• Merge and insert pages/documents properly within patient records
• Maintain patient confidentiality and document integrity at all times
• Follow established procedures to meet quality and timeframe standards

Requirements for the Medical Records Specialist:

• 1 year in a Medical Record Department or other healthcare setting
• Communication Skills (written and verbal)
• Able to follow direction
• Ability to run a copier, printer, and fax machine
• Medical Terminology knowledge

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-ONSITE $18.83/hr