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Help Desk Specialist Specialist
One of IDR’s largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!Responsibilities of the Help Desk Specialist:
Acts as the primary escalation point for incoming technical issues and support requests
Manages and delegates projects and tasks to team members as needed
Collaborates with business units to advise on and support system enhancements and modifications
Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware
Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution
Qualifications for the Help Desk Specialist:
7 to 10 years of hands-on experience in IT technical support roles
Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems
Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure
Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications
Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory
What’s in it for you?
Why IDR?
IDR is seeking a dynamic and experienced VDI Engineer to join one of our top clients' team. This is an exciting opportunity for a professional who is passionate about designing, deploying, and maintaining Virtual Desktop Infrastructure (VDI) environments. If you are looking for an opportunity to join a large and growing organization and work within a team-oriented culture that values collaboration and innovation, we encourage you to apply today!
Position Overview/Responsibilities for the VDI Engineer: - Design, deploy, and maintain Virtual Desktop Infrastructure (VDI) environments - Handle end-to-end configuration and support of VDI platforms, including application publishing and virtual infrastructure management - Collaborate closely with application owners and support teams to ensure high availability and performance of business-critical applications - Maintain comprehensive documentation of all VDI processes and procedures Required Skills for VDI Engineer: - Minimum of 5 years of relevant technical experience supporting VDI technologies - Strong knowledge of VDI platforms and virtual infrastructure management - Excellent collaboration and communication skills - Ability to maintain comprehensive documentation of all VDI processes and procedures - Must be authorized to work in the US What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a rowIDR is seeking a IT Governance and Disaster Recovery Analyst to join one of our industry-leading clients. This role is critical in supporting and advancing IT governance, risk management, and disaster recovery efforts across a wide array of cross-functional teams.
You’ll work directly with product owners, solutions architects, and engineers to implement process frameworks, execute realistic disaster recovery exercises, and drive compliance with governance standards. If you thrive in a collaborative, fast-paced environment and enjoy balancing technical precision with operational strategy, we want to hear from you!
Responsibilities:Support and promote IT Governance and Risk Management frameworks and activities.
Collaborate with teams to develop, maintain, and test disaster recovery (DR) plans across SaaS and on-prem environments.
Lead tabletop exercises that simulate real-world disaster scenarios.
Analyze existing processes and implement improvements to increase efficiency and clarity.
Own and maintain high-quality documentation across multiple programs and platforms (e.g., Confluence, SharePoint).
Support internal audits and drive timely resolution of findings.
Coordinate multiple ongoing projects and initiatives with varied stakeholders and timelines.
Experience in IT Governance, Risk Management, or Disaster Recovery planning.
Strong documentation and process analysis skills using tools like Confluence or SharePoint.
Familiarity with COBIT or similar governance frameworks.
Excellent communication and collaboration skills with technical and non-technical teams.
Ability to manage complex initiatives, meet deadlines, and resolve ambiguity independently.
Project management capabilities and attention to detail.
Preferred: 3+ years of experience in a Business Continuity/Disaster Recovery role.
Preferred: Experience with Riskonnect (formerly Castellan).
Competitive compensation package
Full benefits including Medical, Vision, Dental, and more
Opportunity to join an industry-leading organization
Close-knit, team-oriented culture
20+ years of proven industry experience in 4 major markets
Employee Stock Ownership Program (ESOP)
Dedicated Engagement Manager committed to your success
Comprehensive Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
IDR is seeking an Automation Architect to join one of our top clients onsite in Chicago, IL. This is a fantastic opportunity for an experienced test automation leader to build and scale enterprise automation frameworks using modern open-source tools.
Position Overview / Responsibilities:Lead the development and maintenance of robust test automation frameworks using tools such as Playwright, Selenium, Appium, and Helenium
Automate REST APIs and web services testing, including Google Gemini LLM API and Azure OpenAI
Integrate automation within CI/CD pipelines using GitHub, GitHub Actions, and Docker
Use enterprise DevOps tools like Jenkins, Bitbucket, and DataDog for monitoring and automation workflows
Collaborate with Agile teams to drive shift-left testing and continuous test improvements
Develop, maintain, and execute automation test scripts with TestNG and Maven
Create comprehensive test reports using Extent Reports and manage test execution with JIRA and Zephyr
Work closely with developers, analysts, and product teams to ensure robust, scalable, and reliable test coverage
Perform time and cost estimation for automation projects and propose innovative testing strategies
10+ years of experience in test automation with advanced scripting in Java
Strong expertise in Playwright or equivalent open-source automation frameworks
Proficiency in REST API testing and automation
Hands-on experience with modern CI/CD practices using GitHub Actions
Familiarity with cloud environments such as AWS and tools like DataDog
Experience with PostgreSQL databases and reporting tools like Log4j
Deep understanding of Agile methodologies and test management using JIRA/Zephyr
Strong communication and leadership skills in high-velocity development environments
Long-term, onsite opportunity in a visible leadership role
Work with cutting-edge automation technologies in an enterprise Agile environment
Join a collaborative team with a passion for engineering excellence
Competitive compensation and benefits package
25+ years of proven industry experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and experienced Network Security Advisor I to join one of our top clients in Nashville. This role is an exciting opportunity to contribute to the security and design of intelligent traffic systems as part of a transformative city-wide initiative. If you are passionate about network security, have a knack for problem-solving, and are eager to join a growing organization with a team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the Network Security Advisor I:Oversee the security of traffic signal and intersection systems across the city.
Implement and manage firewalls (Check Point preferred, Palo Alto experience transferable).
Ensure remote access security and a strong networking foundation.
Analyze and engineer solutions for traffic security, ensuring safe and efficient system operations.
Collaborate with teams to assess risk and optimize network infrastructure.
Work with Metro’s existing security framework to protect critical infrastructure.
Support the development and implementation of intelligent traffic system security measures.
Senior-level experience in network security, with a strong background in firewalls and remote access.
Hands-on experience with intelligent traffic system design and security preferred.
Extensive knowledge of Cisco networking equipment and protocols.
Strong analytical and problem-solving skills to assess risks and engineer security solutions.
IDR is seeking a EDI Analyst to join an exciting client local to DFW! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview:
This person will be an experienced EDI Analyst to lead modernization efforts and manage end-to-end EDI projects. This role involves overseeing integrations with trading partners, ensuring compliance, and maintaining system efficiency. The analyst will be key in transforming data interchange landscape and modernizing core applications. Ideal candidates have a strong technical background, a problem-solving mindset, and a passion for leveraging technology to drive business success.
Required Skills:What’s in it for you?
Why IDR?
IDR is seeking an AI Developer to join one of our top clients in a hybrid role based in Cincinnati, OH. This opportunity is ideal for a hands-on cloud developer with deep AWS and AI/ML tooling experience, particularly in serverless and event-driven architectures. If you thrive in cross-functional teams and have a passion for scalable, secure deployments, we encourage you to apply today!
Position Overview / Responsibilities:
Design and implement cloud-native REST APIs and services using Python or Node.js
Deploy event-driven and serverless architectures leveraging AWS Lambda, S3, DynamoDB, and API Gateway
Containerize applications using Docker and deploy on Kubernetes via EKS/ECS
Define infrastructure using Terraform, AWS CDK, or CloudFormation
Implement security best practices and AWS IAM policies
Monitor systems with CloudWatch, Kibana, or Grafana
Build CI/CD pipelines using GitHub Actions, Azure DevOps, or AWS CodePipeline
Collaborate with AI/ML teams on MCP integrations and prompt tuning
Required Skills:
5+ years of development experience with strong AWS serverless exposure
Proficiency in Python and/or Node.js
Hands-on with Docker, Kubernetes, IaC tools
Familiarity with MCP and LLM frameworks (e.g., LangChain)
CI/CD and DevOps best practices
Nice-to-Have:
Experience with Bedrock, Sagemaker, or Kendra
Knowledge of GDPR/HIPAA compliance
Experience with AWS App Mesh, Fargate, or multi-account AWS environments
What’s in it for you?
Long-term contract with growth potential
Opportunity to work in a modern, AI-driven architecture
Competitive compensation and benefits
Hybrid flexibility in Cincinnati, OH
Why IDR?
25+ years of proven industry experience
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and experienced Employee Relations Consultant to join one of our top clients. This role is pivotal in supporting the design, development, and implementation of our client's new, global Employee Relations (ER) function. If you are a seasoned professional with a track record in Employee Relations, Human Capital, or Employment Law, and are looking for an opportunity to join a large organization with a team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the Employee Relations Consultant: - Develop and refine a comprehensive employee relations strategy in alignment with Legal - Design the operating model for the ER function, including governance structures, escalation protocols, case management workflow, and reporting metrics - Develop a roadmap and project plan for the phased rollout of ER services, tools, and communications - Create and implement policies, procedures, and templates related to investigations, grievances, disciplinary actions, and performance management - Conduct a gap analysis of current ER-related practices and make recommendations for improvement Required Skills for Employee Relations Consultant: - 10+ years of experience in Employee Relations, Human Capital, or Employment Law - Demonstrated experience in project management and large-scale transformation projects - Strong knowledge of employment law, regulatory requirements, and industry trends in ER - Excellent communication, facilitation, and stakeholder management skills - Proven experience managing confidential and sensitive issues with discretion, sound judgment, and integrity - Bachelor's degree in Human Resources, Business, or related field. Advanced degree or certification (e.g., JD, SPHR, SHRM-SCP) is a plus- This candidate needs to be location in one of these locations: NY, San Francisco or Boston to be near an office.
What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;