Allison Jones

IDR is seeking a Network Engineer II to join one of our top clients for an onsite opportunity in Palo, Iowa. This role involves supporting network infrastructure projects within a highly controlled environment, focusing on Cisco networking and operational tasks to ensure reliable and secure network performance.

Position Overview for the Network Engineer II:

• Responsible for independently executing network infrastructure projects and operational tasks according to established standards.
• Support the deployment, maintenance, and troubleshooting of Cisco network devices and configurations.
• Collaborate with remote architects and senior engineers to complete project milestones.
• Maintain accurate documentation including Visio diagrams, IP/VLAN records, and as-built configurations.
• Work onsite in a nuclear-site environment, adhering to strict operational discipline and safety protocols.

Requirements for the Network Engineer II:

• Strong Cisco routing/switching: VLANs, trunks, STP, EtherChannel, OSPF, TCP/IP, subnetting, ACLs, and basic redundancy.
• Hands-on deployment experience: rack/stack, switch turn-ups, replacements, configuration, migrations, cutovers, and validation.
• Strong troubleshooting skills across Layer 1–3, including fiber/SFPs, cabling, switch ports, and packet/connectivity problems.
• Ability to execute MOPs/change plans, participate in maintenance windows, and document results.
• Experience with network refreshes, site builds, migrations, or other project-based infrastructure deployments.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a Senior CCaaS Engineer to join one of our top clients for a remote opportunity! This role focuses on architecting, optimizing, and supporting cloud-based contact center solutions, with a strong emphasis on NICE CXone platform integration, AI innovation, and complex system troubleshooting. The organization operates within the technology and communications industry, offering cutting-edge solutions for enterprise communication and automation.

Position Overview for the Senior CCaaS Engineer:

• Responsible for deep technical support and enhancements of existing cloud contact center architecture.
• Lead integrations with enterprise platforms like Salesforce, ServiceNow, and EPIC to streamline customer experiences.
• Design and deploy advanced AI and automation solutions, including conversational AI, chatbots, and voice agents.
• Act as a technical escalation point for major platform outages and troubleshoot complex system issues swiftly.
• Mentor engineering teams on scripting, AI deployment, and best practices to promote technical excellence.

Requirements for the Senior CCaaS Engineer:

• Extensive experience with NICE CXone, enterprise API integrations, and complex scripting.
• Proven expertise in AI technologies, including LLMs, web/chat bots, and voice agents.
• Strong background in implementing fraud protection systems and voice biometric solutions.
• Demonstrated ability to troubleshoot major outages and perform root-cause analysis efficiently.
• Bachelor's Degree in Computer Science, Information Technology, or equivalent technical experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking an Inventory Administrator to join one of our top clients for an opportunity in Bolingbrook, IL. This role involves coordinating parcel shipments, managing proof of deliveries, and ensuring prompt resolution of delivery issues within a logistics and supply chain environment. It offers an excellent chance to contribute to a dynamic organization focused on efficient supply chain operations.

Position Overview for the Inventory Administrator:

• Perform activities related to collecting and submitting parcel shipment proof of deliveries (PODs).
• Submit address reroutes and track escalated POD submissions to ensure timely resolution of guest escalations.
• Assist guest services with parcel transportation issues and communicate delivery information to carriers.
• Manage shipment exceptions, prioritize shipments, and oversee expedited shipments to meet service standards.
• Support tracking shipments and managing daily exceptions to uphold delivery performance.

Requirements for the Inventory Administrator:

• Minimum 1 year of experience in a Logistics/Distribution/Supply Chain environment preferred.
• Working knowledge of SAP; comfortable learning new software.
• Strong analytical skills and proven experience managing vendors/carriers preferred.
• Excellent organization and follow-up skills, with the ability to handle multiple tasks.
• Proficiency in Microsoft Office, with advanced Excel and PowerPoint skills preferred.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Sr Integration Analyst to join one of our top clients for a remote opportunity. This role is geared towards a seasoned integration specialist with expertise in Workday and enterprise system integrations, supporting a leading organization in the enterprise technology space.

Position Overview for the Sr Integration Analyst:

• Design, develop, and troubleshoot API-driven integrations between Workday and various enterprise platforms
• Leverage deep knowledge of Workday APIs, data structures, and business process behavior
• Collaborate with cross-functional teams to ensure seamless integration architecture and workflow solutions
• Ensure integration security and schema validation to maintain system integrity

Requirements for the Sr Integration Analyst:

• 4+ years of Workday Integration experience
• Experience with Workday SOAP APIs (Web Services)
• Experience with Workday REST APIs
• Strong understanding of Workday data model and object relationships
• Hands-on experience with XML structure, namespaces, and schema validation

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking a AEO / SEO Content Strategist to join one of our top gaming clients for a remote opportunity. This role involves analyzing player search behavior and transforming insights to enhance content discoverability within the gaming industry. The company is dedicated to delivering a seamless search experience and authoritative information to its global player community.

Position Overview for the AEO / SEO Content Strategist

• Analyze player search behavior across various discovery surfaces, including search engines and AI-powered search experiences.
• Develop and maintain Search Intelligence repository by documenting validated insights and identifying recurring themes related to player problems.
• Translate search insights into strategic content recommendations to improve player experience and content relevance.
• Create evidence-based content briefs that clearly communicate player issues, search data, hypotheses, and suggested content approaches.
• Collaborate with the content and product teams to shape Riot’s long-term content and SEO strategies, ensuring alignment with player needs and search trends.

Requirements for the AEO / SEO Content Strategist:

• 4+ years of experience in SEO, search strategy, content strategy, or related analytical disciplines.
• Demonstrated expertise analyzing large or complex search datasets, including keywords, queries, traffic, and AI-search visibility.
• Strong understanding of search intent, keyword segmentation, and how search behavior reveals unmet needs or user problems.
• Experience translating data insights into strategic content recommendations and hypotheses.
• Working knowledge of modern search ecosystems, including traditional engines, AI-powered search, and answer engines.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a NiCE CXone Application Analyst III to join one of our top clients for a remote opportunity. This role involves managing day-to-day contact center platform administration, development, and support to ensure optimal customer experience. The company operates within the contact center technology industry, with a focus on streamlining communication workflows and improving operational performance.

Position Overview for the NiCE CXone Application Analyst III:

• Responsible for the administration, optimization, and Tier 2 support of the NICE CXone contact center platform.
• Acts as the primary escalation point for technical issues and manages incident resolution.
• Develops and modifies call flows and routing strategies using NICE CXone Studio.
• Collaborates with internal IT teams and project management to support platform integrations and migrations.
• Maintains documentation of technical solutions and supports continuous process improvements.

Requirements for the NiCE CXone Application Analyst III:

• 2-4 years of experience supporting the NICE CXone CCaaS platform or similar enterprise contact center systems.
• Strong troubleshooting skills with hands-on experience in CXone administration and Studio development.
• Experience with contact center platform migrations and integrations, including aspects of user setup and call flow scripting.
• Ability to troubleshoot and modify existing scripts, create new scripts, and troubleshoot call flow issues.
• Bachelor’s degree in computer science or related field, or equivalent professional experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a  Accounts Receivable Specialist  to join one of our top clients in Carlsbad, Ca. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Accounts Receivable Specialist : The Accounts Receivable Specialist is responsible for maintaining the day-to-day accounts receivable operations of a rapidly growing company in a fast-paced environment. This position will report to the Accounting Manager and will work with a variety of internal and external stakeholders to achieve department, company, and personal goals. Required Skills for the Accounts Receivable Specialist:

• 3+ years of experience in an Account Receivable position
• Strong experience with NetSuite
• Strong Excel/Microsoft Office skills

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid  

IDR is seeking a Business Analyst – Colorado Benefits Management System (CBMS) to join one of our top clients for an opportunity in Denver, CO. This role involves supporting state government initiatives related to Medicaid policy and benefits administration, working closely with stakeholders to analyze and enhance the CBMS platform. The position offers a chance to contribute to meaningful public sector projects within a collaborative environment.

Position Overview for the Business Analyst – Colorado Benefits Management System (CBMS):

• Support the analysis and documentation of business and functional requirements for the CBMS platform supporting Colorado Medicaid programs.
• Collaborate with Medicaid stakeholders to understand policy changes, business processes, and system enhancements.
• Facilitate requirements gathering sessions, workshops, and stakeholder meetings to ensure clear communication and understanding.
• Assist with system testing, user acceptance testing (UAT), and production support activities to ensure successful implementation.
• Create detailed business process documentation, use cases, and workflow diagrams to support project delivery.

Requirements for the Business Analyst – Colorado Benefits Management System (CBMS):

• 5+ years of Business Analyst experience supporting large-scale government or healthcare technology initiatives.
• Extensive knowledge of Colorado Medicaid policies, regulations, and eligibility processes.
• Previous experience working with the Colorado Benefits Management System (CBMS).
• Strong experience gathering, documenting, and managing business and functional requirements.
• Experience facilitating meetings with business stakeholders and cross-functional teams.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• $55 - $75/hr 

*Great opportunity for recent graduates looking to get into Medical Sales* IDR is seeking an Onsite Endoscopic Specialist to join one of our top clients for an opportunity in Chattanooga, TN. This role is focused on providing on-site technical support and maintenance for advanced medical devices in a hospital setting. The organization is a leader in medical equipment services, dedicated to enhancing surgical and patient care through innovative solutions.

Position Overview for the Onsite Endoscopic Specialist:

• Provide face-to-face support to clinical staff in operating rooms, sterile processing, and biomedical departments.
• Perform daily maintenance, troubleshooting, and management of  devices, including video equipment and hand instruments.
• Ensure instruments and devices are in perfect working condition, documenting their functionality and managing repair and replacement needs.
• Conduct training sessions for staff on device operation, troubleshooting, and maintenance best practices.
• Identify workflow improvements to increase efficiency and reduce repair costs, supporting operational excellence.

Requirements for the Onsite Endoscopic Specialist:

• Desire to go into medical sales (No previous experience required) 
• Strong teamwork skills
• Strong troubleshooting and preventative maintenance skills for complex medical equipment (No current experience required - willingness to learn on the job) 
• Excellent communication and training abilities to educate clinical staff.
• Ability to work onsite Monday – Friday, 7:30 am – 4 pm, in a hospital environment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite