Kristin Finical

We are seeking a Service Desk Manager to join one of our top clients for an opportunity in Texas. This role involves leading the university’s IT Service Desk team, overseeing day-to-day Tier 1 support operations, and managing staff and vendor relationships within an educational environment.

Position Overview for the Service Desk Manager:

• Leads the university’s IT Service Desk team and manages daily Tier 1 IT support through multiple channels.
• Oversees staff, monitors team performance, and ensures efficient resolution of support requests.
• Manages the third-party call center vendor, SLAs, and process improvement initiatives.
• Oversees ITSM tools, ticketing, reporting, and self-service resources.
• Supports IT projects, budgets, vendors, and cross-functional initiatives.

Requirements for the Service Desk Manager:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• 3+ years of experience in IT support or service desk management or a related role
• Knowledge of IT Service Management (ITSM) best practices (e.g., ITIL framework)
• ITIL certification or experience implementing ITIL-based processes
• Knowledge of team leadership, collaboration, coaching, mentoring, training, and staff supervision

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Strategic Sourcing Manager (Marketing-focused) to join one of our top clients for a remote opportunity. This role involves leading strategic sourcing initiatives with a focus on marketing vendor categories within a dynamic financial organization.

Position Overview for the Senior Strategic Sourcing Manager (Marketing-focused):

• Responsible for executing complex RFX events, including RFPs, RFQs, and RFIs, within the marketing procurement space.
• Lead strategic contract negotiations and drafting to optimize vendor relationships and procurement efficiency.
• Manage marketing-specific vendor categories, ensuring alignment with organizational goals.
• Collaborate with cross-functional teams and influence C-suite stakeholders to achieve sourcing objectives.
• Support the organization’s investment in innovative solutions by providing procurement expertise and cost-saving strategies.

Requirements for the Senior Strategic Sourcing Manager (Marketing-focused):

• Bachelor’s Degree in Supply Chain Management, Business, Finance, or a related field
• 7 years of progressive experience in supply chain or strategic sourcing
• Experience executing complex RFX (RFP, RFQ, RFI) events
• Proven track record of leading cross-functional initiatives and influencing C-suite stakeholders
• Extensive experience specifically within the marketing sourcing category

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• 57.61/hr W2
• #LI-Onsite  

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA paying $18/hr W2. 

Position Overview for the Technical Customer Service Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

DR is seeking a OCM Consultant – Oracle Fusion Transformation to join one of our top clients for an opportunity supporting a large-scale enterprise ERP transformation. This role involves working on global Oracle Fusion implementation projects within a dynamic organization focused on innovation and operational excellence.

Position Overview for the OCM Consultant – Oracle Fusion Transformation:

• Support the deployment of Oracle Fusion across international business units, primarily in EMEA and APAC.
• Collaborate closely with the Change & Process Management Lead to execute change management strategies.
• Develop training materials, communication plans, and stakeholder engagement activities.
• Facilitate user readiness and adoption through hands-on training, readiness assessments, and reporting.
• Serve as a key delivery resource, ensuring successful change adoption and minimizing resistance.

Requirements for the OCM Consultant – Oracle Fusion Transformation:

• Experience delivering Organizational Change Management activities for at least one full-lifecycle ERP implementation.
• Experience supporting complex multi-country and/or multi-entity transformation programs.
• Hands-on experience developing instructor-led training materials, Quick Reference Guides, and e-learning content.
• Expertise in structured change management methodologies such as ADKAR, Prosci, or equivalent frameworks.
• Ability and willingness to work UK hours.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Senior Manager of People Anaytics to join one of our top clients for an entirely remote opportunity. This role is within a large, global organization focused on HR and workforce data analytics, providing an exciting chance to influence strategic decision-making at an enterprise level.

Position Overview for the Senior Manager of People Anaytics:

• Lead and support the People Analytics function within HR
• Respond to high-level workforce data and analytics requests from the Executive Leadership Team
• Improve the speed and efficiency of delivering people data and insights to leadership
• Analyze complex workforce data and translate findings into clear, actionable information
• Develop reporting and analytics that support executive-level decision making

Requirements for the Senior Manager of People Anaytics:

• Senior-level People Analytics experience within a large enterprise organization
• Experience supporting organizations with a large employee population; experience around 20,000+ employees is highly relevant
• Strong background in HR/workforce analytics and reporting
• Experience handling complex and high-volume executive data requests
• Comfortable working directly with executive leadership / ELT-level stakeholders

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking an AI-Native Software Engineer to join one of our top clients for a remote opportunity. This role involves designing, building, and maintaining features across innovative platforms that leverage AI and machine learning technologies. It’s an exciting chance to work within a cutting-edge AI environment, focusing on full-stack development and AI-assisted tools.

Position Overview for the AI-Native Software Engineer :

• Responsible for developing and maintaining AI and full-stack features using modern software engineering practices.
• Collaborate within an agentic engineering model where AI participates directly in the SDLC alongside human engineers.
• Participate actively in code reviews, troubleshooting, and deploying scalable AI solutions.
• Engage with AI frameworks, APIs, and tools such as LLMs, vector stores, and prompt engineering.
• Work within cloud environments including Azure, utilizing CI/CD pipelines and infrastructure as code.

Requirements for the AI-Native Software Engineer :

• Deep experience with programming languages such as Python, TypeScript/JavaScript, and C# for enterprise backends.
• Knowledge of LLM APIs including OpenAI, Anthropic Claude, or Azure OpenAI, and experience with prompt engineering.
• Hands-on experience with AI frameworks like LangChain, LlamaIndex, or AutoGen, and vector databases such as Pinecone or Weaviate.
• Familiarity with cloud platforms (AWS, Azure, or GCP), AI services, and container orchestration (Kubernetes).
• Ability to implement secure, scalable AI solutions in enterprise environments with a focus on observability and compliance.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Rack Build Quality Control Lead  to join one of our top clients in Saline, MI & Memphis, TN. This pivotal role involves overseeing operations within the Service Center, ensuring alignment with customer requirements, and managing activities both on-site and at customer locations. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Rack Build Quality Control Lead :

• Lead and manage all aspects of service center operations, ensuring compliance with customer requirements and project scopes.
• Oversee inventory operations, including receiving, put away, picking, and shipping, while maintaining inventory integrity using HCAP systems.
• Provide leadership and supervision to the service center team, ensuring operational excellence and customer-focused service.
• Offer continuous feedback on process improvements, warehouse layout optimization, and operational enhancements.
• Travel frequently to customer sites and other service center locations as required.

Required Skills for the Rack Build Quality Control Lead :

• High school diploma or GED required; an associate degree or inventory control certifications are preferred.
• Minimum of 2 years of experience in inventory control or logistics operations.
• Proven leadership experience in service center operations, with a strong understanding of inventory systems and audit requirements.
• Proficiency with warehouse management systems (WMS); experience with HCAP is advantageous.
• Ability to operate independently and lead teams across dynamic, multi-location environments.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Low-Voltage Technician to join one of our top clients in Alpharetta, GA. This role is perfect for individuals passionate about network infrastructure and eager to work in a dynamic, field-based environment. If you are looking for an opportunity to join a growing organization and thrive within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Low-Voltage Technician:

• Engage in the installation, replacement, and troubleshooting of network and low-voltage infrastructure, focusing on commercial technology deployments.
• Perform hands-on tasks such as installing network switches, firewalls, and wireless access points, as well as structured cabling with Cat6 and Cat6A.
• Conduct field deployments throughout the Southeast, ensuring seamless network connectivity and infrastructure integrity.
• Maintain detailed documentation of installations, including capturing photos, serial numbers, and test results, while providing exceptional customer service.
• Collaborate with remote engineers and project managers, representing our client's team professionally at customer sites.

Required Skills for Low-Voltage Technician:

• Must possess an active Georgia low-voltage license and have hands-on experience with low-voltage and structured cabling.
• Proficient in network deployment, including installing and replacing network switches and wireless access points.
• Skilled in structured cabling tasks such as RJ45 termination, patch panel work, and cable management.
• Comfortable with physical fieldwork, including climbing ladders and working in network closets.
• Strong communication skills, with the ability to interact professionally with VIP clients and team members.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Senior Data Center Engineer to join one of our top clients for an opportunity in Livermore, CA. This role involves providing technical leadership for customer data center deployments, including solution design, build, and validation. The organization specializes in enterprise and hyperscale data center infrastructure, offering a dynamic environment for technical growth and project delivery.

Position Overview for the Senior Data Center Engineer:

• Lead technical discovery to gather, validate, and document customer requirements, constraints, dependencies, and acceptance criteria.
• Translate customer requirements into detailed, executable technical designs and serve as a primary technical contact throughout the deployment lifecycle.
• Develop and maintain solution designs and engineering documentation, including rack designs/elevations, BOMs, cabling matrices, patch schedules, network diagrams, implementation workbooks, and configuration specifications.
• Apply strong knowledge of physical data center architecture, rack builds, rack integration, structured cabling, fiber/copper connectivity, equipment placement, cable routing, patching, port mappings, cross-connects, labeling, power, and grounding.
• Review completed rack builds, configurations, test results, and technical deliverables against approved designs.

Requirements for the Senior Data Center Engineer:

• Bachelor's degree in Engineering, Information Technology, Computer Science, or related field; or equivalent professional experience.
• 5+ years of experience designing, configuring, implementing, or supporting enterprise technology environments.
• Proven experience supporting enterprise, colocation, hyperscale, or similar data center environments.
• Demonstrated rack-build and physical data center architecture experience.
• Experience translating customer requirements into technical designs supporting deployment and validation.
• Strong understanding of rack integration, structured cabling, fiber/copper infrastructure, and physical connectivity.
• Ability to read, create, review, and work from rack elevations, BOMs, cable matrices, patch schedules, network diagrams, and related documentation.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.